# MobileOSS

> Mobile field service management for dispatch and customer support. (iPhone/iPad app by Motorola Solutions, Inc.)

- Source: https://appshunter.io/ios/app/mobileoss/id1450439077 (this page in markdown: same URL + `.md`)
- Developer: [Motorola Solutions, Inc](https://appshunter.io/developer/556842600)
- Category: Business
- Price: Free
- Rating: 1.50/5 from 40 App Store ratings · 9 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.4 · 54 MB
- Languages: American English
- Released: 2019-02-07
- Data updated: 2026-09-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mobileoss/id1450439077/reviews.md

## What is MobileOSS?

Mobile OSS gives you industry-leading field service management capabilities in palm of your hand. Manage dispatch cases, customer support

## Key features

- Field service management
- Dispatch case management
- Customer support tools
- Mobile workflow optimization

## Recent user reviews (9 of 9)

All indexed reviews: https://appshunter.io/ios/app/mobileoss/id1450439077/reviews.md

### 2/5 — Great when it works correctly

*2026-06-05*

It won’t take password and no tickets get dispatched for about a week now. Super frustrating have to carry laptop around w me to check this

### 4/5 — Decent and getting better

*2026-01-06*

While this app is not perfect, it has been updated multiple times and continuous improvements are being made. There are features that would be nice to have. This is far better than managing tickets via phone call and email.

### 2/5 — New update

*2025-07-02*

Ok cool there is now a gps location for each site. However most are not marked correctly. Did anyone go over satellite view and see how far off they are. I have 1 tower site that is at-least off by 3 miles

### 3/5 — Login

*2025-03-31*

Please add Face ID login. The login process is tedious and slow. Other than that it works pretty well.

### 1/5 — App is terrible

*2024-08-29*

Doesn’t work and when you click the phone number for the “contact us ”for tech support,  it just takes you to people who have no clue what the MOBILE OSS app is……

### 1/5 — Bugs

*2024-01-18*

Never work’s tired of screwing with it

### 1/5 — Moss app is trash!

*2022-08-16*

Moss app is trash! Always issues with its functionality. Not dependable at all. They keep updating trying to fix problems or modify and create more issues.

### 2/5 — Alert tones

*2021-06-22*

First few time I tried it the tones work outside the phones volume control.  The tones are at max volume.  Now after trying it later in the day (have un/reinstalled to troubleshoot) I can not get any tones.

### 1/5 — Alert tones :(

*2020-10-06*

The alert tones are terrible.  When you are scrolling through to select a tone, you either can’t hear the preview or the tone won’t shut off until you exit the program.  Also you can have multiple tones going off at the same time.

## Frequently asked questions about MobileOSS

### What is MobileOSS?

MobileOSS is a field service management application designed to provide industry-leading capabilities for dispatching cases and managing customer support directly from a mobile device.

### Is MobileOSS free to use?

Yes, MobileOSS is available for free, with no in-app purchases or advertisements.

### What devices does MobileOSS support?

MobileOSS is compatible with iPhone, iPad, and iPod devices.

### How often is MobileOSS updated?

The latest version of MobileOSS was released on March 3, 2026, indicating recent development activity.

### What is the age rating for MobileOSS?

MobileOSS has an age rating of 4+, making it suitable for a broad audience.

### What are the main functions of MobileOSS?

The primary functions of MobileOSS include managing dispatch cases and providing customer support capabilities within a field service context.

### Who developed MobileOSS?

MobileOSS was developed by Motorola Solutions, Inc.

### What is the user rating for MobileOSS?

MobileOSS has a rating of 1.5 stars based on 39 ratings.

## Version history (last 5 releases)

### 26.08.26 — 2026-08-27

1. Create siteless Incidents (INC) and Change Requests (CHG) directly on mobile & Web.
2. Integrated customer company details and vendor-level fields in ticket creation.
3. Added a new 2-minute selection option for Auto-Sync.
4. Updated Android app compliance with Google Play Console policies.
5. Fixed an iOS issue where rescheduling date/time required scrolling to take effect.
6. Resolved app crashes on siteless tickets, menu auto-dismiss, and status sync bugs.

### 26.08.13 — 2026-08-14

- Bug fixes

### 26.07.21 — 2026-07-22

- New feature: Siteless Dispatch (SNOW to MOSS)
- Bug fixes

### 26.06.23 — 2026-06-22

• Improved customer-facing data visibility across database, API, web, and mobile, with fixes for work note sync behavior when acknowledging status updates. 
• Enhanced Change Request (CHG) functionality to automatically include Child Sites in Affected CIs, support Multiple Site CI Changes, and fix CI auto-population from selected sites. 
• Added scheduled task syncing for open Incident and Change statuses, and resolved a ServiceNow API error when creating General Routine Maintenance templates using Product Category Tier 5.
• Implemented payload decryption for GetSitesSystemLevelProducts and GetAffectedCIBySystemName API endpoints across web and mobile, with updated parameter handling.
• Fixed UI defects including the addition of the "Successful with Issues" close code, the new m_fields_update field on Incident Details, and a "No Records Found" error for Site IDs without a vendor.

### 26.06.04 — 2026-06-04

- Fixed FCM issue

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## More apps by Motorola Solutions, Inc

- [Pelco Mobile™](https://appshunter.io/ios/app/pelco-mobile/id513474526)
- [10-21 Police Phone](https://appshunter.io/ios/app/10-21-police-phone/id1034040333)
- [WAVE Mobile Communicator PTT (5.11)](https://appshunter.io/ios/app/wave-mobile-communicator-ptt-511/id1041037431)
- [Motorola Solutions](https://appshunter.io/ios/app/motorola-solutions/id1088210452)
- [Envysion](https://appshunter.io/ios/app/envysion/id1097606625)
- [Flex Touch](https://appshunter.io/ios/app/flex-touch/id1097859807)

All apps by Motorola Solutions, Inc: https://appshunter.io/developer/556842600

## Related topics

[moss](https://appshunter.io/ios/topics/moss)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*