# Mobility by Ecolane — Self Service Transportation > Self-service mobile app for managing public transportation trips and receiving real-time updates. (iPhone/iPad app by Ecolane USA, Inc..) - Source: https://appshunter.io/ios/app/mobility-by-ecolane/id1275719560 (this page in markdown: same URL + `.md`) - Developer: [Ecolane USA, Inc.](https://appshunter.io/developer/1275719559) - Category: Travel - Price: Free - Rating: 2.13/5 from 62 App Store ratings · 36 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 75 MB - Languages: English, Spanish - Released: 2017-10-09 - Data updated: 2026-08-24 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/mobility-by-ecolane/id1275719560/reviews.md ## What is Mobility by Ecolane? Ecolane's Self Service mobile app allows passengers from participating agencies to manage their transportation from the convenience of their smart phone. - Flexibility to Manage Trips - Empower riders with direct access to review and manage their trips - View upcoming and completed trips, easily cancel trips - Convenient Trip Details View - Passenger notifications with accurate vehicle ETAs, reduce wait time - Ability to follow bus on a visual map to see exact location - Simple Mobile Interface - 24/7 access to account profiles, settings and reservations NOTE: Access to some features will depend on the service guidelines for your individual transportation agency. ## Key features - Manage trips - View upcoming and completed trips - Cancel trips - Receive vehicle ETAs - Track bus location on map - 24/7 account access ## Recent user reviews (10 of 36) All indexed reviews: https://appshunter.io/ios/app/mobility-by-ecolane/id1275719560/reviews.md ### 5/5 — good good *2026-08-20, version 4.3.16* it reminds me of using Uber, letting you know how far away it is and it saves time for calling them keep up the great work all and it’s easy to use :) ### 1/5 — APP *2026-08-11, version 4.3.16* I don’t like that I cannot book trips for my city. To me it’s counterintuitive for me to have the app, but I have to call in every time I need to schedule something for pick up or for drop off. ### 1/5 — Can't book rides-must call the agency *2026-07-01, version 4.3.16* Been using the app since local transit district began offering it. Was incredibly convenient, and useful. Now...well you open the app to book a ride and have to call the agency. This set us back several years to say the least. This needs to be fixed ASAP. This is a matter of my child's independence to get places on her own. Quite a disappointing change. Might as well delete the app. ### 2/5 — Signed me out. *2025-06-29, version 4.3.14* It signed me out and I can’t log back in. The transit doesn’t show up when trying to set the app up and I’m unable to use it. ### 3/5 — APP IS HELPFUL BUT DOES NOT ALWAYS UPDATE! *2025-02-23, version 4.3.10* I HAVE MIXED FEELINGS ABOUT THIS APP. I LIKE IT AS I CAN SEE MY MOMS PAST AND FUTURE RIDES BUT APPARENTLY IT DOES NOT ALWAYS UPDATE AS IT APPEARED ON ONE OCCASION THAT MY MOM HAD NO ASSIGNED TRANSPORTER FOR HER RIDE BUT THE ISSUE WAS I DID NOT SEE IT ON THE APP! PLEASE FIX THIS ISSUE. ### 1/5 — Can't even register! *2024-10-25, version 4.3.8* It won't even let me register, just get an error message. I called the phone number & was told just to call for a ride. It would be great if it worked. ### 1/5 — Won’t let me book destination *2024-03-22, version 4.3.7* It will not recognize the address of destination, so my only option is to pinpoint it on their map. This has happened several times and is quite daunting and frustrating since it wants zoom in from a world view! Today of course that is what I am trying to do since it does not recognize a new providers address. It pulls up the map for a split second and goes blank. When you only have limited time to put the appointment in, this extremely frustrating. Especially since for once the provider can get you in quickly. I can call and wait on average 2 hours to talk with someone to book it. My longest wait was 4 hours. But you honestly expect people to have that much time during their day? You provide an app, it needs to work efficiently especially when you put a TIME CAP on when a patient can even enter the information! ### 1/5 — App keeps crashing *2023-12-28* App keeps crashing when I select the time now… FIX ITTTT!!!!! ### 3/5 — Great app *2023-10-05, version 4.3.6* But would like an Apple Pay option for quick or emergency situations ### 3/5 — Needs to fix “push notifications” *2023-09-12, version 4.3.4* The app no longer sends push notifications when the paratransit bus arrives. We have checked on 3 separate phones our notification settings to ensure they allow for notifications from this app to ensure it wasn’t an error on our end. Can you please update the app to ensure that notifications are being pushed through when the para-transit bus arrives? ## Frequently asked questions about Mobility by Ecolane ### What does the Mobility by Ecolane app do? This app allows passengers from participating agencies to manage their transportation directly from their smartphone. You can review and manage your trips, view upcoming and completed journeys, and cancel reservations. ### What are the key features of the app? Key features include the flexibility to manage trips, convenient trip details with accurate vehicle ETAs and real-time bus tracking on a visual map, and a simple mobile interface for 24/7 access to account profiles, settings, and reservations. ### Is there a cost to use the Mobility by Ecolane app? Based on the provided information, the app itself is free to download and use. Monetization is not indicated through in-app purchases or ads. ### What devices is Mobility by Ecolane compatible with? The app is designed for smartphones, implying compatibility with both iOS and Android operating systems. Specific version requirements are not detailed in the provided description. ### How can I use this app to manage my transportation? You can use the app to view your scheduled trips, make changes if needed, and cancel reservations. You'll also receive notifications about your ride, including estimated arrival times and the ability to see your vehicle's live location on a map. ## Version history (last 5 releases) ### 4.3.16 — 2025-09-09 Bug fixes and Improvements: - Resolved issue where, when a client has a self-service account with address allowed set to no, the client was able to book a trip using POI addresses from their client profile and recently used addresses from recent trips they have taken. - Resolved issue where rating a trip was not returning the user to the Past Trips screen. - Resolved issue where screen titles were not always displayed at the top of the screen. - Resolved issue where the log out button returned the user to the home page instead of logging out as expected. - Resolved issue where deep linking failed if app was not already installed. ### 4.3.14 — 2025-06-20 Enhancements and Bug Fixes: - Resolved issue where an error was displayed when when commas exist in the middle of street names. - Updated Braintree SDK to 5.27+ & BraintreeDropIn SDK to 9.14. - Updated messaging displayed when the app cannot reach the server to be more user-friendly. ### 4.3.13 — 2025-04-24 We have updated App Store "Keywords" for better search. ### 4.3.12 — 2025-04-07 Bug fixes and improvements: ⁃ Updated the Terms of Service functionality to disable the “I agree” button until users have fully scrolled through the ToS. ⁃ Resolved issue that caused app to crash when adding or deleting a credit card, or when paying with a credit card during trip booking. ⁃ Improved usability of the device list display so that all mobility aid device options are displayed on one screen. ⁃ Resolved issue where dismissing the location permission alert sent eh user back to the Booking screen. ⁃ Resolved issue where an error message was periodically presented upon a user opening the app, causing the user to be unable to access their profile. ⁃ Updated app so that is available in portrait mode only. ### 4.3.10 — 2024-11-12 Bug fixes and improvements: - Added the ability to quickly book a trip via a “Book Now” button. - Resolved issues with booking trips at certain times, as well as with the minimum advance booking time not being returned to the mobile apps in any Mobile APIs. - Resolved issue where app was crashing when opening the map during trip booking. - Improved error message displayed when a rider attempts to book a trip to a location their agency disallows. - Updated frameworks to support Apple Silicon. - Added the ability to book a trip using deeplink attributes. ## Apps similar to Mobility by Ecolane | App | Rating | Price | Category | | --- | --- | --- | --- | | [Ecolane X4MaaS](https://appshunter.io/ios/app/ecolane-x4maas/id1626060374) | 5.0 (1) | Free | Travel | | [Click-and-Ride](https://appshunter.io/ios/app/click-and-ride/id1593234325) | 4.6 (27) | Free | Travel | | [Denver Connector](https://appshunter.io/ios/app/denver-connector/id1588116896) | 4.0 (70) | Free | Travel | | [Ride Transfort](https://appshunter.io/ios/app/ride-transfort/id870781225) | 2.2 (26) | Free | Travel | | [RTD MyRide](https://appshunter.io/ios/app/rtd-myride/id1302195466) | 2.5 (424) | Free | Travel | | [RVT GO](https://appshunter.io/ios/app/rvt-go/id6451102678) | 3.5 (13) | Free | Travel | ## More apps by Ecolane USA, Inc. - [Access Sangamon](https://appshunter.io/ios/app/access-sangamon/id1375054298) - [IndyGo Mobility](https://appshunter.io/ios/app/indygo-mobility/id1563022004) - [GoBus Transit](https://appshunter.io/ios/app/gobus-transit/id1566577543) - [Lets Go L.E.T.S](https://appshunter.io/ios/app/lets-go-lets/id1582983082) - [GO flexride](https://appshunter.io/ios/app/go-flexride/id1583257159) All apps by Ecolane USA, Inc.: https://appshunter.io/developer/1275719559 ## Related topics [mobility by ecolane](https://appshunter.io/ios/topics/mobility-by-ecolane) · [ecolane](https://appshunter.io/ios/topics/ecolane) · [ecolane x4maas](https://appshunter.io/ios/topics/ecolane-x4maas) · [ecolane driver](https://appshunter.io/ios/topics/ecolane-driver) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*