# Mobily Pay — user reviews > 135 indexed App Store user reviews of Mobily Pay by Etihad Digital Financial Company, rated 4.70/5 from 3,582 ratings. - Source: https://appshunter.io/ios/app/mobily-pay/id1620674097/reviews - App overview in markdown: https://appshunter.io/ios/app/mobily-pay/id1620674097.md - Rating breakdown: 5★ 3,138 · 4★ 188 · 3★ 85 · 2★ 23 · 1★ 148 ## What do users think of Mobily Pay? Overall sentiment: negative **Pros** - 🚀 Prompt and easy transaction - 👍 Good service - 🚀 Wonderful App made easy everything just one click - 👍 Best Digital Wallet App in Saudi - 👍 Excellent and value to money - 👍 Great app - 👍 Extremely efficient - 👍 Amazing and reliable - 👍 Great App - 👍 Easy to use - 👍 Great Pay App ever **Cons** - 🐛 App not working - 🐛 Slow app - 🐛 Worst interface - 🐛 App crashes - 🐛 Visa not working - 🐛 Terrible and wires takes forever - 🐛 App not opening - 🐛 OTP not received - 🐛 Can't send international money - 🐛 Useless app - 🐛 Problems not resolved - 🐛 App freezes - 🐛 Unreliable service - 🐛 Terrible app - 🐛 Doesn't get past splash screen - 🐛 Not working - 🐛 Heavy technical issue - 🐛 Slow and heavy app - 🐛 App crashes on iPhone 6 Plus iOS 12 - 🐛 Can't add balance using Visa/credit card - 🐛 Full of errors **Commonly reported bugs** - OTP not received - Visa and Mastercard not accepted - Frequent app crashes - Slow app performance - Registration issues - Incompatibility with older devices - Balance recharge problems **Most requested features** - Introduce Mada prepaid card - Add Sadad bills payment - Improve international beneficiaries details - Add mobile recharge options - Integrate with Mobily account for bill payment and recharge ## Newest reviews (12 of 135) ### 4/5 — بطيء في الفتح *2026-07-08, version 3.0.78(2)* تطبيق ممتاز وخدماته رائعة ، ولكن عند الفتح ياخذ وقت طوووويل .. اتمنى ان يتم النظر لهذه المشكلة ### 4/5 — App should open while outside KSA *2026-05-31, version 3.0.71* This app should open out side KSA as well. While someone is on vacation he can use the app in his home country for urgent transactions ### 3/5 — التطبيق ثقيل *2026-02-28, version 3.0.61* التطبيق ثقيل في الفتح بعد التحديث ### 1/5 — Worst Customer Service *2026-02-20, version 3.0.61* Worst ever customer service more than 48 hours but money has not transferred and no help from mobily pay customer service they are asking to call money gram. No professional support team I called several times but only answer “call money gram” ### 2/5 — لايمكن استخدام التطبيق *2026-02-17, version 3.0.60* بعد التحديث الجديد كل ما افتح التطبيق تطلع رسالة اختر لغة التواصل مهما اخترت اي لغه بيطلع خطأ حاول مرة اخرى الي اكثر من اسبوع موقادر استخدم التطبيق ### 1/5 — Thieves *2026-02-08, version 3.0.59* They will block your account anytime for no reason use STCBANK much safer and reliable ### 1/5 — Unable to register *2026-01-26, version 3.0.59* Registration failure several times ### 1/5 — تطبيق ضعيف *2026-01-02, version 3.0.56* للاسف التطبيق تعبان فجاه لاتستطيع الدخول من غير سابق انذار وغير طبعا تجميد الحساب بحجج غير واضحه وتم فتح الحساب بعد اسبوعين، للاسف فاشلين ### 1/5 — Disappointed *2026-01-02, version 3.0.56* Recently, I encountered several issues. I was embarrassed when I paid at the cashier and didn't pay. ### 1/5 — Worst application ever!! *2025-12-11, version 3.0.51* They should get ZERO star of what they are doing. I have opened an account and they have closed it the next day till now.. basically they robbed me! ### 3/5 — Secret *2025-11-24, version 3.0.51* The application is simple and easy to use but when it gets to the cashback matter it isn’t for the user or client to have it the way I like ### 1/5 — The worst app *2025-10-22* Do not trust them they will close your account without early notice and take whatever money you have there! Very unprofessional! And customer care cannot help you zero privacy ## Most critical reviews (10 lowest-rated) ### 1/5 — نبي حقنا *2026-09-01, version 3.0.80(2)* تطبيق فاشل فواتيرنا معلقة بعد ما دفعنا حسبي الله عليكم ونجمة عشان اكتب الا ما تستحقونها ### 1/5 — كاش باك كذبي *2026-07-23, version 3.0.78(2)* الكاش باك الي يجيك اقل بكثير من المكتوب على البطاقة. حالياً في السوق بطاقات كاش باك افضل منهم بكثير ### 1/5 — لا انصح بها *2026-06-01, version 3.0.71* بطاقة سيئه جداً تحديثات وحظر في بعض الاوقات بشكل مفاجأ قد تواجهه مشاكل عند استخدامها ### 1/5 — No.1 in the PAST *2026-05-23, version 3.0.70(2)* Now if you request an OTP you will be lucky if you get it tomorrow , To save your time if you encounter any problem that requires customer service support just delete the app, you will thank me unless you have the luxury of waiting weeks to have slight chance that MAYBE solve your problem. ### 1/5 — مشكلة في الرسائل *2026-05-12, version 3.0.69 (2)* اواجه مشكلة في التسجيل لا تصلني الرسائل النصية ### 1/5 — التطبيق لا يعمل بعد اخر تحديث *2026-04-14, version 3.0.66* بعد اخر تحديث اصبح يطلب الموقع الدقيق ولا يعمل التطبيق؟؟؟؟ الحين كيف نفتح التطبيق ؟ ### 1/5 — Slow app *2026-03-14, version 3.0.62* The slowest app ever ### 1/5 — لا احد يتعامل معهم *2026-03-06, version 3.0.61* فاشلين فاشلين مايقدرون يضبطون تحديثاتهم العامه ، يوهقونك فجاءه ماعندك نت ### 1/5 — Broken application *2026-02-27* The application has been out of service for several days on my iPhone 15 Pro Max. All applications are fully updated, and the device’s operating system is also up to date. When opening the app, it prompts me to select a preferred language for communication. However, after choosing a language, an “Operation Failed” message appears, and the app remains stuck at the same screen without allowing access to the wallet. I have attempted multiple times to proceed, restarted the device, and even reinstalled the application, but the issue persists without any improvement. I contacted the support numbers, spoke with technical team, sent an email , no change so far… ### 1/5 — Stuck at language selection after update *2026-02-24, version 3.0.61* After the update, I am stuck at the language selection prompt and choosing anything gives me an error and does not remove the prompt. I am UNABLE to use the app or access my funds AT ALL. ## Most praised reviews (10 highest-rated) ### 5/5 — AZIZ *2026-07-07, version 3.0.78(2)* AZIZ ### 5/5 — Perfect *2026-06-25, version 3.0.75* My favorite Application. ### 5/5 — services the good *2026-06-18, version 3.0.74* Service is good ### 5/5 — بطل *2026-04-29, version 3.0.67(6)* بطل ### 5/5 — Gooo work *2026-03-19, version 3.0.62* I like mobile pay ### 5/5 — افضل تطبيق *2026-03-05, version 3.0.61* من احسن واحلي التطبيقات ف التحويل ### 5/5 — Transfer money to International *2026-03-03, version 3.0.61* Good and income ### 5/5 — شكر *2026-01-29, version 3.0.59* رهيبين ### 5/5 — مثالي *2025-04-24, version 3.0.39* ولا غلطه وافضل محفظة رقمية بالسعودية وماهم ماخذين حقهم ### 5/5 — جيد *2025-04-11, version 3.0.39* سهل وافضل من خويه ذاك اللي ما يضيف مبلغ اقل من ميه --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*