# MobiMatter: eSIM Marketplace — user reviews > 448 indexed App Store user reviews of MobiMatter by MOBIMATTER LTD, rated 4.80/5 from 9,068 ratings. - Source: https://appshunter.io/ios/app/mobimatter-esim-marketplace/id1478409175/reviews - App overview in markdown: https://appshunter.io/ios/app/mobimatter-esim-marketplace/id1478409175.md - Rating breakdown: 5★ 8,204 · 4★ 391 · 3★ 110 · 2★ 50 · 1★ 313 ## What do users think of MobiMatter? Overall sentiment: neutral **Pros** - 🚀 Quick and easy setup - 💰 Affordable pricing - 📶 Reliable connectivity - 🌐 Works in many countries - 🤝 Good customer service **Cons** - 🔌 Unstable connection issues - 🤖 Poor customer support - 🔍 Unclear product descriptions - 🕰️ Slow data speeds - 💳 Payment problems **Commonly reported bugs** - eSIM activation failures - Accounts being disabled unexpectedly **Most requested features** - Data usage tracking - Notification controls - Multilingual support - Improved VPN compatibility ## Newest reviews (10 of 448) ### 5/5 — Mobil Matter *2026-07-31, version 10.30.0* This is such a good app when travelling and easy to use ### 5/5 — Great product and service. *2026-07-30, version 10.30.0* I needed an eSIM for EU and non-EU counties for the same trip. They had one package at a great price that worked great in all location. The app was great as I was able to check my data balance, in real time, quickly and easily during my trip. Would definitely use MobiMatters again. Downloading the eSIM was quick and easy too. In addition, when I reached out to Customer Support on a minor account issue, they were very responsive and addressed my issue quickly and effectively. ### 5/5 — Easy to setup and cheap *2026-07-20, version 10.30.0* Title says it all - I’ll use this company again when my plan doesn’t cover the country I’m in ### 5/5 — Toli *2026-07-19* Super schnell unkompliziert top ### 5/5 — günstiger als Saily und sehr stark *2026-07-15* Kann mich nicht beschweren. Habe mit ChatGPT die ganzen Angebote auf der Plattform verglichen für Reisen nach Tokio China und Singapur und hab 2x erfolgreich folgende Verträge vergleichsweise günstig abgeschlossen: Verträge: TSimTech Japan China … 25 GB für 19,50€ und TSimTech Vietnam Singapur … 10 GB für 8€ jeweils für 30 Tage. Internetverbindung war immer top. Bezahlprozess via ApplePay auch sehr entspannt. eSIM Installation mit einem einzigen Klick 5 Sekunden nach Kauf sehr zügig und einfach. Konnte entspannt mehrere eSIMs bei meinem IPhone hinterlegen. Bei Kauf über TSimTech werden diese datenverträge auch erst aktiviert, wenn ich ins Land Einreise, auch wenn davor schon im Handy steht, dass sie aktiv sind und sich mit O2 Netz in Deutschland verbunden haben. Die Frist, bevor die eSIMs verfallen beträgt bei TSimTech entspannte 2 Monate nach Kauf. IP-Routing via HongKong auch sehr stark, da normale VPNs in China illegal sind, aber das IP-Routing der mobilen Daten trotzdem zulässt, legal westliche Apps, wie WhatsApp, Instagram, Google, zum Teil auch ChatGPT (Grauzone, weil Hongkong auch kein von OpenAI unterstütztes Land) zu nutzen. Ich empfehle den sofortrabatt zu nehmen, da treuepunkte nur was bringen, wenn ihr über 15€ an Treuepunkte kommt und diese dann in den nächsten 12 Monaten verwendet. In der App kann ich sehen, wie viel datenvolumen ich noch habe, kann bei eSIM von TSimTech auch Daten nachbuchen. Bin wirklich einfach vollumfänglich mit der App zufrieden. ### 5/5 — Fast service *2026-07-04, version 10.30.0* I recently used their service and I’m extremely satisfied. The package lasted longer than expected, and I was able to make great use of it across the Asian region. They also have the fastest support team — very responsive and incredibly detailed in the information they provide. ### 1/5 — النرويج *2026-07-01, version 10.30.0* الشبكة ضعيفة ### 5/5 — Variety of options l very responsive customer service *2026-06-30, version 10.30.0* Variety of options to choose from from good prices and selection. Very responsive via service ### 1/5 — Horrible *2026-06-29, version 10.29.0* I used 3 times 3 different countries first one is nice but last 2 disgusting signals losting , internet very slow ### 5/5 — Gut für alle Länder *2026-06-29* Super und günstig, helfen auch direkt bei Problemen ## Most critical reviews (10 lowest-rated) ### 1/5 — Betrayal at the end *2026-08-21, version 10.31.0* Even if you buy a top up, the service slows down at 2-3 gigs and you are stranded. ### 1/5 — Bad program *2026-08-10, version 10.30.0* It was not possible to activate eSIM, I tried every way, and it was not only me who had this problem ### 1/5 — App horrível *2026-08-06* Recebi a mensagem que usei 95% do meu plano de 30gb e logo em seguida acabou os dados do celular. Não consegui nem entrar mais no app pra comprar mais. Tive que me virar no meio da rua em um país estrangeiro. ### 1/5 — No internet in Chalkidiki Greece *2026-08-02, version 10.30.0* No internet connection in Nea Moudania Chalkidi ### 1/5 — Horrible app *2026-07-26, version 10.30.0* Scammed by MobiMatter they don’t even refund ### 1/5 — My esim is not working at all *2026-07-25, version 10.30.0* Jazz eSIM is not working at all , it is connected with jazz though but not working and there is no customer support. Pathetic service. Even it does not deserve a single star. ### 1/5 — Деньги взяли, связь не дали *2026-07-24* Мошенники, техподдержка отвечает по шаблону, услугу не оказали, деньги возвращать отказываются ### 1/5 — Fake esims *2026-07-19, version 10.30.0* A lot of times the data uses way faster than it should in some places. Also i had dowloaded a esim and it didn’t work and they didn’t want to resolve it. Im switching as well as my friends cuz have has similar problems. Not worth dealing with them ### 1/5 — Help *2026-07-09, version 10.30.0* I bought an eSIM today and it’s not working ### 1/5 — Misleading *2026-07-05, version 10.30.0* I bought an eSIM for France as it was included in a Europe list. After arriving and turning it on, the eSIM was shown as unavailable. I checked and the eSIM is showing as not available for this country. This is incredibly bad and misleading service which feels like a fraudulent scam. Would not recommend ## Most praised reviews (10 highest-rated) ### 5/5 — Reliable and affordable *2026-08-20, version 10.31.0* Always works for me in many countries and has competitive prices! ### 5/5 — Aviation professional *2026-08-15, version 10.31.0* I have used MobiMatter for a few different locations and found them easy to use and reliable. However, just today I needed some support as it appears some of the settings got a bit scrambled. A few exchanges with MobiMatter help desk sorted the problem reasonably quickly. Good service! ### 5/5 — I deleted my E SIM by accident and they gave me a new one in 20 minutes! *2026-08-15, version 10.31.0* I was worried that because I deleted my e sim before using it, I was gonna have to buy another one. They answered in email super fast, gave me a new one, and it's been working great. Best customer service ever. Will be buying monthly while I'm overseas! ### 5/5 — easy to use *2026-08-14, version 10.31.0* Excellent ### 5/5 — Great support, service, and prices. *2026-08-06, version 10.30.0* I have been using MobiMatter for a few years both for travel and to supplement my regular cell plan which has limited data. The service has always been solid and the prices excellent. The installation instructions are easy to follow. On the few occasions that I asked for tech support (mostly for my own errors) the response time has been amazing and the support courteous and effective. ### 5/5 — Helpdesk resolved the issue quick *2026-08-05, version 10.30.0* I bought two esims for two different countries because mobimatter has affordable prices. I had an issue connecting the second esim. The helpdesk responded fast. It turns out I was using the first eSIM instead of the second. Thanks for good data in both countries and for responding fast! ### 5/5 — Help center *2026-08-05, version 10.30.0* Very good service, appreciate with help center, soon reply and attention from staff ### 5/5 — Exceptional Customer service *2026-08-04, version 10.30.0* I use MobiMatter for all my travels. Recently I had issues with activating the e sim. Their customer service was top! Responded immediately! Would recommend! ### 5/5 — Good app, great support *2026-08-02, version 10.30.0* Good app for easily choosing esim cards for trips abroad. Had problems locating my old esim on my phone and the support team was very prompt w their response ### 5/5 — Support *2026-07-31, version 10.30.0* Highest level of support. If you have an issue it will be solved in couple of minutes. Top notch app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*