# Moby Dick House of Kabob — user reviews > 82 indexed App Store user reviews of Moby Dick House of Kabob by Moby Dick Franchise Corp., rated 4.85/5 from 6,039 ratings. - Source: https://appshunter.io/ios/app/moby-dick-house-of-kabob/id907541990/reviews - App overview in markdown: https://appshunter.io/ios/app/moby-dick-house-of-kabob/id907541990.md - Rating breakdown: 5★ 5,097 · 4★ 319 · 3★ 83 · 2★ 37 · 1★ 73 ## What do users think of Moby Dick House of Kabob? Overall sentiment: negative **Pros** - 🍔 Great food - 💰 Reasonable prices - 🏆 Consistent quality - ⏱️ Fast service - 🏪 Convenient locations **Cons** - 🐛 Buggy app with crashes and errors - 🔍 Difficult to navigate and use - 💳 Deceptive payment practices (default tips, rewards issues) - 🔔 Unwanted notifications and spam - 🕰️ Restrictive order time cutoffs **Commonly reported bugs** - App crashes and freezes - Rewards not properly applied - Payment issues and order validation errors - Incompatibility with newer iOS versions - Inconsistent and misleading error messages **Most requested features** - Improve app stability and user experience - Provide more flexible payment options (e.g., Apple Pay) - Enhance rewards program and make it more transparent - Allow customization of orders and special instructions - Improve location search and order tracking ## Newest reviews (12 of 82) ### 3/5 — Honest Opinion *2026-07-03, version 49.2.2* Stopped for in store, it’s very warm and the app is very slow ### 4/5 — Pickup *2025-12-07, version 47.1.1* Unable to change pickup. It always reverts to Herndon!!!! ### 4/5 — Art eng. *2025-05-06, version 44.1.0* It’s much better than other restaurants that serve kabobs ! ### 2/5 — Tip *2025-04-30, version 44.0.0* I didn’t enter a tip, but it’s still defaulted to 20%. That’s absurd for pick up if it’s gonna be a default it should be no more than 10% by the time I saw it already went through and charge my card. ### 2/5 — Too hard to order *2025-01-31, version 37.0.0* Your app forces users to log in which takes longer than expected to complete. ### 2/5 — Spam notifications *2024-10-12, version 32.1.0* The app has settings to control which notifications you receive. This is great! It even says: “we don’t spam you with needless messages” yet guess what they do? They spam you with notifications that are not related to what you have enabled. For example I only have “when I receive a new reward” enabled and get solicitations to order meals, holidays, and store openings. I’ve contacted “Thanx” (the developer of the app) and they are clueless and just tell me to disable the notifications all together in my iOS settings rather then fix the preferences in their own app. This is sad. They need to take accountability and fix it. Edit: the copy/pasted developer response is not useful. As mentioned in my original review, I’ve already contacted Thanx support and they have not been helpful. Update: it’s now been 5 months and support said that the development team has not, and will not fix it. If that’s the case, then the app shouldn’t say “we don’t spam you with needless notifications” when that is exactly what it’s doing. ### 2/5 — I want choices! *2024-09-22, version 32.1.0* When I go to pay, I want choices whether you get to keep my card or not. And you only gave a choice to keep my card or to keep my card and aim it towards Rewards. I just want to not keep my card. ### 2/5 — No specials or deals offered *2024-08-16, version 32.1.0* No specials or deals offered. WHY even have an APP? ### 2/5 — Spam notifications *2024-08-13* The app has settings to control which notifications you receive. This is great! It even says: “we don’t spam you with needless messages” yet guess what they do? They spam you with notifications that are not related to what you have enabled. For example I only have “when I receive a new reward” enabled and get solicitations to order meals, holidays, and store openings. I’ve contacted “Thanx” (the developer of the app) and they are clueless and just tell me to disable the notifications all together in my iOS settings rather then fix the preferences in their own app. This is sad. They need to take accountability and fix it. Edit: the copy/pasted developer response is not useful. As mentioned in my original review, I’ve already contacted Thanx support and they have not been helpful. **Developer response:** Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please get in touch with us directly at mobyskabob@thanx.com. ### 5/5 — Good service and good food *2024-08-08, version 32.1.0* This location has good service and food taste good ### 2/5 — Spam notifications *2024-08-01* The app has settings to control which notifications you receive. This is great! It even says: “we don’t spam you with needless messages” yet guess what they do? They spam you with notifications that are not related to what you have enabled. For example I only have “when I receive a new reward” enabled and get solicitations to order meals, holidays, and store openings. I’ve contacted “Thanx” (the developer of the app) and they are clueless and just tell me to disable the notifications all together in my iOS settings rather then fix the preferences in their own app. This is sad. They need to take accountability and fix it. ### 5/5 — Somewhat disappointing *2024-05-30, version 29.2.25* I wanted to collect my free dessert but it deleted it from the options and I couldn’t do that. Also, I wanted to add humus but that was not an option. Frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t earn rewards with discover … *2026-07-08, version 49.2.2* I can’t earn any rewards because I paid with a Discover card., unfortunately, my bank only provides Discover cards now and it’s unfortunate that this restaurant won’t allow me to earn because I have a Discover card. Disappointing. ### 1/5 — App changed *2026-05-06, version 49.1.1* It’s awful now ### 1/5 — Web and mobile failed *2026-01-13, version 47.10.0* I had a poor experience, I attempted to order ahead for pickup. I selected items, I was not able to checkout. The thanx api orders validate POST request keep returning a 400. ### 1/5 — discounts never work *2025-06-22, version 44.5.0* always select to show rewards in store and pay in store. ### 1/5 — Rewards *2024-10-29, version 32.1.0* Used let me use my rewards. Then the rewards disappeared. ### 1/5 — Seriously *2024-06-15, version 29.2.25* Default 20% tips on carryout? Seriously ### 1/5 — Your app needs lot of refining *2024-06-02, version 29.2.25* Full of bugs. Needs attention otherwise, you will loose customers due to frustrations with placing an order. ### 1/5 — Unable to place pickup order on app *2024-05-05, version 29.2.25* I added my items to the cart for a pickup order but was not able to register my card in the app, so could not place my order. I had to call in my order. Hopefully this issue can be fixed. ### 1/5 — Don’t prompt for reviews! *2024-04-23, version 29.2.25* Don’t prompt for reviews, it interrupts my usage of the app and I just don’t like putting reviews in general. ### 1/5 — Declining Capabilities *2024-04-15, version 29.2.25* Since their latest update, this does not work. For short time pick-up, the wait is much too long. (The phone used to be a decent alternative but now their phone intro is much too long.) So, I have started using it for later pick-up but now all I get at the check-out is “un uh Cannot validate order” or something like that. I have tried emailing customer service but never an answer. Very sorry about this as I have been using their Kentlands Branch for over 20 years. ## Most praised reviews (10 highest-rated) ### 5/5 — Love Manassas Store *2026-07-12, version 49.2.2* Staff is friendly and food is great! ### 5/5 — Easy to use! *2026-06-20, version 49.2.2* Love this app! Ordering is easy as cake… or should I say, Baklava? ### 5/5 — Weekly staple *2026-04-17, version 48.0.3* We love having such a good option!! ### 5/5 — Awesome food and staff *2026-03-19, version 47.17.9* Website is a bit of a challenge ### 5/5 — Excellent food and service *2025-12-23, version 47.3.23* We get a lot of takeout from Moby Dick and do so frequently. They always get the order correct. Their food is delicious, seasoned well and very fresh. Highly recommend. ### 5/5 — Quality food *2025-12-07, version 47.1.1* I best Kobab in the area ### 5/5 — Great food *2025-06-24, version 44.6.0* My son loves their food so much, we are packing up a couple of platters on ice to deliver to his family in Boston! ### 5/5 — Glad you are open in Annapolis *2025-05-16, version 44.2.0* Great food and reasonable prices . ### 5/5 — Great food *2025-05-03, version 44.0.0* I love this location my food is always hot & ready thank you ! Keep up the great work ### 5/5 — Difficult *2024-09-26, version 32.1.0* No explanation of each dish --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*