# Mocse FCU — user reviews > 37 indexed App Store user reviews of Mocse FCU by Mocse Federal Credit Union, rated 4.80/5 from 1,515 ratings. - Source: https://appshunter.io/ios/app/mocse-fcu/id1475805894/reviews - App overview in markdown: https://appshunter.io/ios/app/mocse-fcu/id1475805894.md - Rating breakdown: 5★ 1,362 · 4★ 80 · 3★ 24 · 2★ 3 · 1★ 46 ## What do users think of Mocse FCU? Overall sentiment: negative **Pros** - 🚀 Great company - 🚀 Excelente - 🚀 Immediate transfer - 👍 Easy to use **Cons** - 🐛 Glitchy application - 🐛 Bugs - 🐛 App crashing - 🐛 Can't transfer funds? - 🐛 Trash - 🐛 Worse than prior App - 🐛 Can't log in - 🐛 Horrible online access - 🐛 Worst Bank Ever **Commonly reported bugs** - Application is constantly glitching out - Zelle functionality appears to be broken - Randomly disabling biometric login options - Randomly signs me out and wipes my FaceID setting - The app crashes every first attempt for a check deposit - App is trash. One of those apps that just crashes all the time - Doesn't work, keeps crashing and not letting me login - The new software is awful. Has literally cost me money - Every time I try to go on thru the app doesn't work - Last app worked fine now they shut it down and I can't log in...? **Most requested features** - Notifications through the app ## Newest reviews (10 of 37) ### 2/5 — Has basic functionality but is user-hostile *2024-06-23, version 23.2.30* I don't know who told you guys this, but randomly disabling biometric login options is not a security feature. You do understand that all you're doing is forcing me to use my password manager, which is secured by biometric authentication anyway, right? Also, Zelle functionality appears to be broken for me in the latest update (useless "You do not have access to Zelle" popup with zero information given as to what error occurred). I've also had the app just refuse to accept my login details for hours at a time with nothing but a prompt to call them for more information, which I'm not doing because this isn't the '90s, only for it to randomly start working again later. If you have to do maintenance, wouldn't it make sense for your app to be able to indicate that to your users in the error instead of a prompt with no information that generates more work for your office? Even a raw HTTP status code would be vastly more helpful than what the app currently does. But I can at least check my balance and recent transactions with the app once I do manage to login, so there's that. ### 3/5 — Does the job but has major issues *2023-11-30* The app randomly signs me out and wipes my FaceID setting, forcing me to use my password manager to sign in again. This isn't any more secure than just saving the setting because the password manager is secured via FaceID anyway, so all you're doing is adding an extra step for no reason and forcing me to reenable FaceID. Parts of the interface are dated and need a cosmetic overhaul, particularly the Zelle flow. But it functions to check your balance, deposit checks, and send money, just not without annoyances. **Developer response:** Thank you for your feedback! We sincerely appreciate your input. We are actively working on enhancing our app to provide a better user experience. Stay tuned for updates, and please don't hesitate to share any more thoughts you may have in the future. ### 3/5 — Bugs *2023-03-08, version 22.1.101* My app keeps on crashing it wont let me open it ### 3/5 — App crashing *2022-04-18* The app crashes every first attempt for a check deposit. Has been an on going issue forever. Please fix it. **Developer response:** Hello, We haven't had this reported before. Can you can contact me at 209-572-3600 x171 so we can troubleshoot the issue? On 4/20/22 we released and updated app to the store, please make sure you have the current version 21.3.40. If the issue persists after the update we may need to open a ticket with our app provider. ### 4/5 — Rating my bank *2022-02-15* Easy access to my account online, very friendly staff. **Developer response:** We are pleased that you enjoyed the app. Have a wonderful day! ### 3/5 — It’s functional *2020-02-19* I have to get off wi-go to use this app - not the same for all my other apps. Loved having the running balance, but they removed it with the “big” update. I really miss that feature. I can still find when checks clear and see my current balance. I keep it for the mobile deposit feature, but other than that, it’s “meh”. ### 1/5 — Very unhappy *2020-02-10, version 19.3.20* Every time I try to go on thru the app doesn’t work. At midnight hours. ### 1/5 — Worse than prior App *2019-11-23* On credit line you can no longer view the DUE DATE of your next payment. Not a small detail. Under the to amount charged to an account there used to be the new balance after that charge. That way you could cross check the charge with your balance. This App is a major inconvenience and will be the reason I pull my money from MOCSE permanently. ### 4/5 — Not bad, could be improved *2019-11-23* Keep reading these reviews. I had no problem accessing all of my accounts (like 6 accounts). People should have paid attention to all of the notifications that were sent out. I’m in IT and it frustrates me that people don’t read and know how to follow directions. Common sense, I understand that some peeps are very techy but you don’t need to fault the bank or app. Just suggest to have the running totals like the old app had. There’s room to improve but not bad ### 1/5 — Don’t waste your time *2019-10-26* The old app was perfectly fine and I don’t understand the need to create a new app just for some small features to be added. I am unable to access my account for the entire weekend now because the app locked my account even though the login information was correct. I just want to move my money to another bank and stop wasting my time with mocse. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ridiculous *2026-01-28, version 25.1.70* Anyone else having issues with this app always saying your password is wrong? ### 1/5 — Glitchy *2024-07-20* Application is constantly glitching out. Log on issues constantly. All my other banking applications work at the same time period. Mocse seems ill equipped to actually troubleshoot the issues. They most often can’t be reached in less than an hour, requiring a in person visit. I wish they would fix this problem. ### 1/5 — Useless *2024-05-03* Genuinely no reason for this app to exist as you cannot login, and any attempts to fix this by maybe reseting my password are met with an error screen and a number to call. Calling only gets you put on an exceedingly long hold and then met by poor attitude and denial that the app isn’t functional. **Developer response:** Hi, we are sorry that you're having some issues with the app. When you are experiencing the issue please call me at 209-572-3600 x171 and I can assist you. ### 1/5 — Glitchy application *2024-04-19* App is only working approximately half of the time. The credit union doesn’t answer the phone in less than an hour normally. We have to go to the branch in person in order for them to reset the app this is happened multiple times. Credit union doesn’t really want to acknowledge that they have any type of technical problems. This makes it very difficult to actually use MOCSE as your primary financial institution. ### 1/5 — Terrible app *2022-06-10, version 21.3.40* Constantly, CONSTANTLY down for no reason and the face ID only uniquely never works for this app, each time it’ll auto do many attempts and then it locks me out from being able to use face ID entirely until I go to settings and reset it. Its like they want their users to have a terrible experience **Developer response:** Hi, we are sorry that you're having some issues with the app. When you are experiencing the issue please call me at 209-572-3600 x171 and I can assist you. ### 1/5 — Can’t transfer funds? *2022-01-19, version 21.2.70* Why on earth can I not transfer my funds from checking to savings and vice versa??? **Developer response:** Hello HoneyHaunting, I believe I know what the issue is and it doesn't have to do with the app. Can you call me at 209-572-3600 x171 and I will be able to assist you? Have a great day! Thank you, Digital Banking Support ### 1/5 — Trash *2021-08-08, version 20.2.80* App is trash. One of those apps that just crashes all the time. Won’t even let me enroll ### 1/5 — Don’t use Mocse *2020-12-30, version 20.2.50* I have been with them for years and I’ve switched to chase. The customer service has gotten worse over time and the app rarely functions properly. ### 1/5 — Dookie *2020-12-30, version 20.2.50* It’s poop keeps crashing and not letting me login also says need connectivity when I have both WiFi and service ### 1/5 — Trash *2020-02-28, version 19.3.20* The new software is awful. Has literally cost me money. I will be moving my account to another bank soon. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2026-05-02* Love this app and how you could see all your transactions. Easy to use and Mocse is very helpful when needing assistance. **Developer response:** Thank you for the great feedback! We’re glad you’re enjoying the app and that our team could help. We appreciate you banking with Mocse! ### 5/5 — MOCSE *2026-03-27, version 25.2.100* ❤️💵💸💴❤️ ### 5/5 — Great company *2025-12-16* Never have had a problem with Mocse. Such a great credit union to work with! **Developer response:** It is delightful to hear such positive words and it’s always a pleasure to serve our members. ### 5/5 — Excelente *2025-03-05, version 24.2.70* Siempre que llamo a Mocse pido hablar en español, y tienen personas que hablan mi idioma y eso me alegra mucho, especialmente porque ya soy una persona mayo, pero siempre me ayudan y me tienen mucha paciencia y eso me agrada mucho y los recomiendo, por su gran ayuda ### 5/5 — Transfer *2024-07-09* Even though it took me sometime, I was able to make an immediate transfer **Developer response:** Thank you for your review. We appreciate your feedback! ### 5/5 — I ❤️Mocse *2022-07-16, version 21.3.40* Such remarkable integrity!! ### 5/5 — Banking Ease *2022-04-02* Enjoy being able to make transfers on line. **Developer response:** We are pleased that you enjoyed the app. Have a wonderful day! ### 5/5 — App *2022-01-25, version 21.2.70* Easy to use ### 5/5 — Mocses app *2021-09-10* Would of got 5 stars just need to get notifications thru the app notifications would be super nice ### 5/5 — Mocse is unmatched *2019-10-19* Love having a local credit union who continues to evolve for our advanced technological word. They recently changed to a new mobile system, and clearly the low reviews here are from irate customers who didn’t adequately prepare for the transition. The new system is great and provides a user experience unmatched by other small credit unions. :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*