# Modere — user reviews > 105 indexed App Store user reviews of Modere by Maple Mountain Group, Inc., rated 2.81/5 from 477 ratings. - Source: https://appshunter.io/ios/app/modere/id1109118862/reviews - App overview in markdown: https://appshunter.io/ios/app/modere/id1109118862.md - Rating breakdown: 5★ 163 · 4★ 30 · 3★ 27 · 2★ 69 · 1★ 188 ## What do users think of Modere? Overall sentiment: negative **Pros** - 💻 Easy to navigate - 🛒 Convenient ordering - 🔑 Secure login - 🤝 Helpful customer service - 🌟 Love the products **Cons** - 🐛 Frequent technical issues - 🕰️ Slow shipping - 🤯 Confusing user interface - 🔒 Difficulty managing account details - 📞 Poor customer support **Commonly reported bugs** - Password reset issues - Subscription cancellation problems - Inconsistent product availability - Shipping address changes not reflected - Loyalty credits not applying correctly **Most requested features** - Order tracking - Improved subscription management - Wishlist functionality - Multilingual support - Seamless integration between app and website ## Newest reviews (18 of 105) ### 2/5 — Recent update *2024-06-27* Not too good after recent update ### 4/5 — Subscription Order Total *2024-05-21* The subscription order total has been removed. This was a useful feature during promotional spend periods. It’s now hard to know exactly how much the subscription will be when it’s processed. ### 2/5 — Could be a lot better *2023-12-04* Good when it works, but the monthly subscription information frequently disappears. The ability to change a subscription order to buy now has been removed which was a helpful feature. ### 3/5 — Needs improvement *2023-06-28* Firstly the app doesn’t appear to be available on my Samsung Galaxy Tablet? Is it currently only for Apple products? Secondly, having notifications would be very helpful (eg. When something has been shipped, when you’ve received a token, or a reminder about subscriptions). For some reason all your emails keep going to my junk folder and I can’t find a way to stop them. So I forget about subscriptions, and sometimes I don’t get through the products fast enough to warrant another big delivery! Unfortunately I found the subscription reminder too late again so will need to try and cancel or return the products this time…. ### 2/5 — Better UI please *2023-04-23* The Modere app on my iPhone has a terrible user interface. The 'process today' button makes it easy for customers like myself to accidentally pay for orders unexpectedly when they forget to add it to their ‘subscription cart’. It’s like you purposely want customers to make mistakes.. Love the products but the UI needs improvement. In fairness I too need to be more aware of what buttons or where I am in your UI before purchase orders. ### 3/5 — Little expensive BUT No issue until this *2023-03-16* I like several of the products from this brand I recently order the new “Trim” salted caramel the deal was that I could “try the new flavor and get a spoon “but I got no spoon like I need MORE SILVERWARE!!!lol But I tried to let them know and my modere person but that turned into a Them getting their credits was a more important argument So I just let it be. The reason I stay with them as a brand is specifically because of 4 products TRULY not the CS ### 1/5 — Customer Service *2023-01-20, version 5.1.8* They promote customer service my rep is awesome however the actual company customer service doesn’t care and not willing to help. I would have been ok with some of the outcome but the rep at home office treated me like dirt on their shoe ### 2/5 — Poor service *2023-01-04, version 5.1.6* I called Modere after I placed my order because after further research I decided against it. Told me order already shipped. 7 days later an package hasn’t left facility yet. No money back guarantee. DONT PURCHASE ### 1/5 — App is HORRIBLE *2022-11-19, version 5.1.3* The app is horrible! Every time my shipment is suppose to process, it doesn’t and it ends up passing the 1 month mark and my savings/discount starts all over again! It’s happened way too many times now so I know it’s not a coincidence. When I was using the website before, I never had this issue! Fix your app!!! ### 2/5 — Credit card token not found! *2022-11-19* Hi, The new ordering format was great - but although the order had 10 credits available and these had been successfully applied the order failed with ‘ERROR - ‘Credit card token not found’. This appeared after the bank approval and submission! Frustratingly, there is no way out to remove the ‘problem credits’. ### 3/5 — Refresh app *2022-11-15* I was unable to access promos on app (when told there were items) No updates were available Finally signed out & restarted app and it refreshed ... should be responsibility of app developer/owner to be current IMO ### 3/5 — One’s thoughts/opinion *2022-10-27, version 5.1.1* I gave it three stars because sometimes it will work without any issues then, It doesn’t even let me type in a product by name. It’s almost like it freezes, But you can move the screen up & down. 😳🫤Then after checking if an update is needed or turning my whole phone off & on IT STILL DOES THE SAME ISSUE. So PLEASE let’s get that fixed Modere. Otherwise, I WOULD LOVE THIS! Well worth a 5 star given these fabulous products. ### 4/5 — Favorites *2022-10-15, version 5.1.0* The only problem I have with this app is that under my monthly subscription of orders I can add products but I cannot access my favorites so I have to do a search. You have to know exactly how it is labeled and I don’t always know the label vs what I refer to it. Example: I use the liquid collagen skin but it has a distinctive name, Liquid BioCell Skin. I have to remember “BioCell”. It would be so much easier if I could just access my favorites when I want to add to my subscription. The favorites apparently are only accessible for the cart. I almost never use the cart since I’m a VIP subscriber. ### 2/5 — Errors a lot and Domain issues *2022-10-06, version 5.1.0* This is supposed to be a great tool to use for my business….well I need it to work, at least monthly it has issues! Right now it’s an error 400 domain issue, let’s get this working Modere team ### 1/5 — Fix bugs!! *2022-09-25, version 5.1.0* I can’t open I can’t read it at least once a week. How do I recommend to my customers? If I don’t member of WealMax Japan , Mr. Kakiuchi’s group, I won’t recommend Mōdere at all. Only reason I’m member of Mōdere, because of WealMax. ### 3/5 — Subscription cancelation needs warning *2022-09-16* App does not warn you when you make subscription changes that if you delete all current products without adding a new one you lose your loyalty credits. Otherwise good app ### 1/5 — Worst App!!! *2022-09-06, version 5.0.8* Never allows to subscribe! Never allows to use credits! It looks like it works until you call to check!!! It’s junk! I’m sick of this app! It’s a waste!!! Nice products, but worst way of ordering if the app doesn’t work correctly! ### 2/5 — Needs update *2022-08-26, version 5.0.8* App needs an update desperately. Tells me my password is wrong on the app, but works on the website. Seeing peoples cards getting hacked on the app..seriously. For an amazing company..get with it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible customer support *2024-05-28* Tried to call customer support Tuesday May 28 10:30am Et and got a message stating they are closed and the hours are open 7am Mt daily. Pretty sure that’s 8:30am Et. Also, I ordered over $150 during the site wide sale and didn’t receive the credit or free items. I’ve been on a subscription for 2 1/2 years. Come in Modere, better customer service is necessary!! ### 1/5 — Worst customer service I’ve ever experienced *2024-05-12* The company doubled my order and charge my account without my authorization. I immediately called them to report the issue and after being on hold four times for over 45 minutes each time I finally got through to a customer service rep. This person said they would send me, a postage-paid return label and I could just return the double order and they would give me a credit sounded pretty good. However, I never got that email with that label. I sent A reminder email to that Customer Care representative reminding them they should send me the label. Never got a response. I’ve sent another email to customer service, explaining the issue took them multiple days to reply. Told me I only had a week once I received the shipment to make a return by that time It was over a week. I’ve tried calling again, several times, on hold for 45+ minutes with no one ever coming to the phone. I’m so done with this company!! ### 1/5 — It never works!! *2023-11-27* So frustrating that every time I try to go into this app it says, we are currently experiencing technical difficulties… or something to that effect! Fix it please, we need to use this 🫶🏻😃thanks! Also, this is never in sync with the website… so it’s kinda pointless to have the app then…!?!? ### 1/5 — No contact us option=we don’t care *2023-06-12* Seems to be the most basic part of doing business. Especially if a company cares about their customers. I order 2 items consistently and have a strong suggestion for packaging on both. Which I think is odd in itself. I only use 2 and I have an issue with both products to the point that I was actually wanting to contact the company! I never do that! ### 1/5 — Need to merge accts *2023-04-17* I have a home in US and one in Canada. I can’t use the credits I’ve built on my us address to send to my Canadian address. The US app won’t let me add a Canadian address for shipping. I don’t need or want two separate accts ### 1/5 — Terrible app *2023-04-14* Modere encourages you to subscribe with offers of discounts. I cancelled my subscription and they still took the £70 out on March 28th. It’s now April 14th and I’m still waiting for them to get back to me. It’s a joke !!!! ### 1/5 — Stop the SPAMMMMMMM *2023-02-24* Stop the Spammmmmm ### 1/5 — Reaching company *2023-02-18, version 5.2.0* Well there’s a few things number one I cannot remove my credit card at all they won’t let me do it that is not a good thing I am not happy about that so I’m gonna have to change my card at the bank and change all my accounts the only way I cannot get a product is if I empty my basket which is fine but I’m upset that I cannot remove a card that I think should be illegal. Second of all there is no phone number anywhere in the app and any page for me to reach out to them I need to find out how to return a product which was put in a basket NI could not remove my credit card so it was shipped and took everything out of my bank account so it is my fault because I didn’t zero out my shopping cart but again I was not able to take my credit card out of their system ### 1/5 — App looses details *2023-02-10* I have updated my card details many times now and every time it has the spinning wheel to show my details have been saved, but when your subscription is up for renewal the card details have disappeared and you have not paid for your much needed goods. The details of the card do not stay put and makes this frustrating to use. ### 1/5 — My subscription details *2023-01-26* What is wrong with this ap I can’t access anything not even my referral code??? ## Most praised reviews (10 highest-rated) ### 5/5 — Listening to needs of customers *2023-07-05* I’ve used this app for a number of years. Many changes have occurred, experience has proven when changes have been put in place the reason is this company has listened to feedback & concerns. Changes have been easy to work around. Usually no need to read details but just jump into using the app as required 🌟 ### 5/5 — Love the App & Products *2022-09-29, version 5.1.0* Love this app! Love the products! Have been using the app and products for almost 3 years now. So easy yo use! No need to dig through emails. Easy to share codes, and get referral bonuses from company. It just gets easier and easier every month there are new improvements. ### 5/5 — Easy to use *2022-07-20* Love it ### 5/5 — Easy!!! *2022-02-22, version 4.2.1* Love this app for both purchasing but also as a business building tool! The shareable cart function is brilliant! ### 5/5 — Best shopping app *2022-02-15, version 4.2.1* One of the most user friendly apps I’ve ever used!! ### 5/5 — Modere App *2022-02-15, version 4.2.1* I’ve loved using this app! Makes buying products super easy and simple. ### 5/5 — Love it! *2022-02-15, version 4.2.1* I love the app! It is so easy to use. I love that I can place my orders, adjust my Smartship order, and look at product information. I love that Modere had an app that is friendly user for their customers. ### 5/5 — Great customer service *2022-02-15, version 4.2.1* I have loved using the products and the chat feature with customer service is so helpful. I’ve always received my order within 5-7 days and have never had any issues. ### 5/5 — Love this app! *2022-02-15, version 4.2.1* I love this app! It’s very user-friendly and is so simple to order from! I’ve never had any issues with it. Works great! ### 5/5 — Helpful and easy to use *2022-02-15, version 4.2.1* I love how modere has free apps for its customers that are easy to use, place orders, check status of orders and get information on products. Love it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*