# Modern Flames — user reviews > 20 indexed App Store user reviews of Modern Flames by Modern Flames, rated 4.40/5 from 95 ratings. - Source: https://appshunter.io/ios/app/modern-flames/id1444489867/reviews - App overview in markdown: https://appshunter.io/ios/app/modern-flames/id1444489867.md - Rating breakdown: 5★ 70 · 4★ 9 · 3★ 7 · 2★ 4 · 1★ 5 ## Most critical reviews (10 lowest-rated) ### 1/5 — No Way to Add Users *2026-05-31, version 1.0.9* This app needs to have the ability to add users. Since you can’t only one person in our house can control the fireplace since the remote is 1-star worthy also. ### 1/5 — Hester Function Doesn’t Work *2024-09-21* Called the company. Left a voicemail as they don’t answer. Been almost a year. Shameful. I shouldn’t have to reset the entire unit in order for the app to allow me to turn on and off the Heater in the fireplace. **Developer response:** Hello, Thank you for messaging about this issue, we recently performed an update in September time frame. Please reach out to our customer service via email at customerservice@modernflames.com to ensure they get back to you. They will need your model number, serial number and product virtual ID to assist with this issue you are having. Thank you for your time, ### 1/5 — Orion *2024-08-09* Stopped working after current updates!!!! Avoid it **Developer response:** Hello, Thank you for messaging about this issue, we recently performed an update in September. Please reach out to our customer service to assist with this issue at 1-877-246-9353 Monday-Friday 08:00am - 05:00pm AZ MTN STD time. Or email them at customerservice@modernflames.com. They will need your model number, serial number and product virtual ID. Our team will assist in getting this to the right teams to get this resolved. Thank you for your time, ### 1/5 — Editing schedule doesn’t work *2024-07-11* I scheduled the flames to turn on every afternoon at 3:00. For some reason this also caused the blower to turn on. So I tried to delete the “turn on” period but no matter what I do, the schedule remains even after l reset and save. The gold “flame on” indication returns as soon as I tap “save” Obviously no one on the development team tried deleting a scheduled event. **Developer response:** Hello, Thank you for messaging about this issue. Please reach out to our customer service to assist with this issue at 1-877-246-9353 Monday-Friday 08:00am - 05:00pm AZ MTN STD time. Or email them at customerservice@modernflames.com. They will need your model number, serial number and product virtual ID. Our team will assist in getting this to the right teams in getting this resolved. Thank you for your time, ### 1/5 — Orion Series *2024-07-07* Control of heat/fan works sometimes with app remote and sometimes not. When will this be fixed? Seems to be a known issue. **Developer response:** Hello, Thank you for messaging about this issue. Please reach out to our customer service to assist with this issue at 1-877-246-9353 Monday-Friday 08:00am - 05:00pm AZ MTN STD time. Or email them at customerservice@modernflames.com. They will need your model number, the serial number, and product virtual ID. Our team will assist in getting this resolved. Thank you, ### 1/5 — Will not connect *2023-01-08* Will not connect to my fireplace. Was hoping to get this connected to use with Amazon Alexa. **Developer response:** Please reach out to our customer service team at 1-877-246-9353. Please have what your issue is and which product you are trying to pair with Alexa. Our Pro series, and Orion series both now have the quick linking feature to Alexa through the app to make pairing easier. ### 2/5 — Rarely connects *2025-12-11* Worked at first but now fails to connect to the fire ### 2/5 — Not the best *2025-02-19, version 1.0.8* Purchased an Orion series fireplace, at best the app is 2/5, turns on the flames but does not work consistently for heat, most times have to do manually on fireplace. If to do it again I wouldn’t be using this app. ### 2/5 — App issues *2024-11-09* The app used to work. Now, most of the functions do not work at all. The On/Off button does not change to “On” even though the fireplace comes on. None of the Heater functions work at all. ### 2/5 — missing functions *2023-12-28* The app does let me save the color settings I prefer—there is no way to change the default or define what ‘fade’ settings 1-3 should look like. Please make these basic functions work! **Developer response:** Thank you for your message, if this has not been resolved please feel free to email our customer service at customerservice@modernflames.com or call Mon-Fri 08:00-17:00 AZ MTN STD and someone will be glad to assist. Please have what model and serial number fireplace you have to ensure the best assistance. ## Most praised reviews (10 highest-rated) ### 5/5 — Dark mode *2022-09-28* App is missing dark mode…nothing kills an ambiance like a super bright white screen…good app but missing things that are actually on the remote **Developer response:** Thank you for pointing this out. We will have our team look into this. ### 4/5 — Update *2026-07-10* Glad the dev team reached to explain how to use the app. **Developer response:** Hello you can share the device with multiple users. Simply open the app > select the device > on the top right you should see an icon that looks like a pencil with a line below it. Select that > this will open a sub menu where you can share the device from amongst other things. If you still have issues feel free to contact our customer service at customerservice@modernflames.com or 1-877-246-9353 ### 4/5 — Only 1 user? *2025-11-11* My wife and each have the app, which boots each other off when the other connects. ### 4/5 — Instruction manual *2023-12-12* This is a good app, so much better than the remote that came with the fireplace. My only problem is the remote is so packed full of features that is difficult to figure out all its possibilities. Is there some type of manual or instructions that go with this app so you can fully use it? **Developer response:** Thank you for the message. The manuals for the products now have the latest app guides under the operation sections of the fireplace manuals. If additional assistance is needed please feel free to email our customer service at customerservice@modernflames.com or call Mon-Fri 08:00-17:00 AZ MTN STD and someone will be glad to assist. ### 3/5 — Schedule mode has a bug *2026-08-22* The schedule mode is great for turning on my fireplace at a set time of day. The issue is, when I have it set to turn OFF, it turns off the fireplace display but turns ON the circulation fan, despite me not having that on to begin with. Every morning I wake up I see the fan has been on all night. I’ve tried everything I can think of to fix it. It’s a bug in either the app or the fireplace. I’m betting the app. Please investigate and fix!! Thank you! **Developer response:** Thank you for bringing this to our attention. We’ll pass this along to our development team for investigation. If possible, please contact our Customer Service team with your fireplace’s Device ID at 1-877-246-9353 or customerservice@modernflames.com. This information will help our team investigate the issue further. We appreciate your feedback. ### 3/5 — Orion Fireplace schedule doesn’t work *2026-07-08* Fireplace app is very nice to have. I find it easier to use than the remote. I was excited to see a schedule option so I could have it automatically turn on during the times that I use it. However, this feature does not work. It never saves and definitely never works. I don’t care how many times you set the schedule and hit save, nothing is in the menu. I would feel better if they just took that out so I didn’t get excited when I saw it and tried it again. Please update! **Developer response:** Hello, thank you for bringing this up. If you could please contact our customer service team to help troubleshoot that would be appreciated. They can be reached at customerservice@modernflames.com or 1-877-246-9353. We have also made our developers aware to look into this issue and we look forward to hearing from you. Thank you. ### 3/5 — Excellent app but truly inconsistent: here is the story *2024-09-06, version 1.0.8* I bought a $6000 fireplace from modern flames and after exchanging its remote twice (not working at all!) a local seasoned technician was sent by the manufacturer to dismantle it and reach its control box which is seated deep inside (which they first sent me s spare and a video and asked me to do it myself!!!). After 3 hours the technician gave up and left with both remotes to never come back again! I am now left with the App which works very well but intermittently: all controls are functional except adjusting temperature remotely. One has to get up and initiate it on the fireplace screen after which it can be controlled by the app. Do yourself a favor and buy a simpler but more reliable brand the the Orion series of modern flames: a joke. ### 3/5 — App works fairly well *2024-03-06* The app is working fairly well with our Orion Multi. The heater controls don’t really work at all unless we use the remote first to turn on the heater. Then the app will control the heat fine. We are dismayed at the lack of updates for the app and fireplace. When we purchased it (Summer 2023) we were told that new flame patterns were in the process of being filmed to roll out for Oct 2023. I’m writing this in March 2024 and sadly nothing has been changed or updated on the app or the available flames for the fireplace. We were also told a glowing log retrofit for the multi was on the way. Still no news on those either. Have you guys abandoned the Orion Multi? **Developer response:** Hello, thank you for the message. We have not abandoned the Orion and our development team is working hard to bring new additions. For your heater issue please reach out to our customer service team at customerservice@modernflames.com or via phone at 1-877-246-9353. Please have the device model number, serial number and virtual ID available. Our team can assist with where to get this information. Thank you for support. ### 3/5 — Flames stopped working. *2024-02-05* Everything works except we can’t get flames to appear anymore. Also- any thoughts of adding updates that would turn screen into maybe an aquarium or similar for use in non-winter months? **Developer response:** Thank you for the message please contact our customer service at customerservice@modernflames.com or call Mon-Fri 08:00-17:00 AZ MTN STD and someone will be glad to assist. Please have what model and serial number fireplace you have to ensure the best assistance. To answer your second question, we have communicated this to our development team. ### 3/5 — Serviceable app, missing obvious functionality *2022-11-12* I use this app to operate my Landscape Pro Multi fireplace. There are 3 separate light sources that can be controlled independently to great effect, however, there is no way to save specific settings as favorites. There is also no Apple HomeKit integration. Fix these 2 issues and my star rating will jump. **Developer response:** Thank you for the feedback we will pass this information to our development team. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*