# Modern Health — user reviews > 90 indexed App Store user reviews of Modern Health by Modern Health Inc., rated 4.80/5 from 1,233 ratings. - Source: https://appshunter.io/ios/app/modern-health/id1445843859/reviews - App overview in markdown: https://appshunter.io/ios/app/modern-health/id1445843859.md - Rating breakdown: 5★ 1,136 · 4★ 29 · 3★ 7 · 2★ 8 · 1★ 53 ## What do users think of Modern Health? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Smooth user experience - 💡 Innovative features - 🙌 Helpful coaches and therapists - 🧘‍♀️ Useful meditations and soundscapes **Cons** - 🐛 Buggy app with frequent crashes - ⚠️ Unreliable service and poor customer support - 🔒 Strict and inflexible policies - 🤷‍♀️ Difficulty finding licensed therapists - 💤 Unintuitive navigation and UI **Commonly reported bugs** - Login and sign-up issues - Persistent loading and freezing problems - Inability to access certain features or screens - Syncing and notification problems **Most requested features** - Improved language support - Ability to rotate screen on tablets - Better integration with existing mental health providers - More transparency in provider selection and qualifications ## Newest reviews (16 of 90) ### 3/5 — Hanging, stalling *2025-08-20, version 13.18.2* As others have mentioned, this seems to freeze and break as an application relatively often ### 1/5 — Error message for days *2024-08-27, version 12.34.0* Hello. I am trying to access care and keep getting an error message. ### 1/5 — Stop spamming for feedback *2024-08-09, version 12.31.0* 1 session and it’s just endless push notifications for feedback. ### 1/5 — Ghosted by therapist lost sessions for no reason *2024-08-03, version 12.30.0* Therapist appeared good but eventually ghosts you . Really inconvenient no accountability these days . Also the sessions he didn’t show up for are spent . Do it’s a double ditch ### 2/5 — Buggy app *2024-07-27, version 12.28.0* The app is buggy. I’m unable to return to prior screen when looking at available times. The arrow is non responsive. Also some sessions are randomly canceled and I did not cancel them. ### 1/5 — App causes instead of fixes mental health issues *2024-06-03, version 12.15.0* It’s hard to find another popular app in 2024 with such poor interface and functionality. Links get misplaced and the navigation is not user friendly. The worst part is, when you experience issues, it takes a long time to get ahold of customer support. When they do get back to you, they respond with copied and pasted factory-manual style robotic language that does not get to the point, and a few times the customer service rep created new issues within my account instead of fixing. It brands itself as some sort of mental health savior but this company gives you more anxiety and worry than it claims to be able to fix. ### 1/5 — Unable to log in *2024-05-07, version 12.11.0* I don’t want to give the app any stars. Unable to log into the app. Keep saying an error occurred. ### 1/5 — App tells me to update before using and it’s on latest build *2024-02-20, version 10.99.0* Please fix ### 1/5 — Continuous Prompts to Redownload *2024-02-20, version 10.99.0* I have uninstalled and reinstalled this app three times now and all it does is take me to a screen saying to “download the most recent version”. I have already done this multiple times and having this issue continue is annoying. Fix this issue and get your app to work correctly. ### 1/5 — App will not load *2023-12-25, version 10.93.0* I have had this app for a few months, removed and reinstalled it multiple times and it will not load. ### 1/5 — Frustrating and tedious prompts everytime opening app *2023-11-13, version 10.87.0* I used this app through my employers subscription to access counselling services. The apps content is fine, but the app itself is very frustrating to use - unfortunately I have no alternative otherwise this would be enough reason for me to abandon this service for another. Everytime I get a notification that my proviser has sent me a message, when I click to view it and respond, I am forced through an annoying wellbeing check and asking reasons ‘why I came to modern health’. There are a number of questions, it is not by any means quick to complete this, and ridiculous to have to do multiple times in a day just to be able to access the basic chat feature. Please provide an option to skip this, or if you are going to ask users to painstakingly provide data to your app, actually use it and check if it is already persisted before forcing them back through this flow. ### 1/5 — Keeps Spinning Doesn’t work *2023-11-11, version 10.87.0* This app and website is horrible. It keeps spinning ### 1/5 — Time wasters, pseudo experts *2023-10-20, version 10.84.0* App offers you “coaches” that have gone through short course on career management, stress management. These people are not qualified to do this job, this is shameful. ### 1/5 — Can’t exit a survey when selected by accident *2023-10-13, version 10.83.0* I was setting up the app and selected a symptom by accident. Now the app won’t let me do anything other than continue to fill out the survey. Deleting the app as it seems worse for my mental health. ### 1/5 — I’m a therapist for MH and can’t get the app to work *2023-09-02, version 10.77.0* The app just spins and says loading. I’ve deleted and redownloaded it twice. I have an Apple 14 pro. There’s no reason this shouldn’t work. Terrible. ### 1/5 — Can’t use app - Wrong language settings *2023-08-21, version 10.76.0* When I download the app it is in Japanese for some reason and I cannot figure out how to set the language correctly. I have a Japanese keyboard enabled as I am learning the language but it is not my native or default language and I cannot figure out why the app is defaulting to it just because I have the keyboard enabled. The support page only has an article for changing the language once you have access to settings, but I can’t even sign up because it is not in a language I can read. ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitches galore *2026-06-18, version 13.81.0* The website and app are always glitching when trying to book. Once I am actually able to book they aren’t able to connect the payment I’ve entered to my apt so they just cancel without notice minutes before you are scheduled to meet with a therapist. At that point it’s too late to trouble shoot and you lose the session and providers can’t reschedule. Terrible platform. ### 1/5 — Misled me to coaching over therapy sessions *2026-01-22, version 13.49.0* Needed therapy per doctor requirement and app misled me into booking coaching sessions instead of therapy. Waste of time and effort ### 1/5 — App crashes *2025-07-11, version 13.12.0* I want to give them the benefit of the doubt for trying to help people? But the mobile app is unusable. Trying to open resources or use chat crashes the app. Find some better developers who do quality testing because right now I can even do anything on mobile. ### 1/5 — App doesn’t open *2025-05-28, version 13.4.0* I have downloaded the app repeatedly over the course of 3 weeks and it stays on “loading.” iPhone 14 using the current iOS. ### 1/5 — Most therapists have little training or accountability *2025-04-29, version 12.83.0* Almost all therapists on this app are social workers who never underwent rigorous clinical training like those with PhD, PsyD, or MD. Instead, most are social workers who can only offer the most cursory tips, and spend the rest of the time chatting with you and asking irrelevant questions to pass the time. ### 1/5 — Don’t recommend *2025-01-01, version 12.58.1* My plan offered me 12 therapy/coach-sessions. I lost 10, as the support told me the wrong date of the end of my contract. ### 1/5 — Back button doesn’t work *2024-11-25, version 12.54.0* Go to your coach > choose to schedule > choose one of the dates, you can come back from this screen. Have to close app. Restart and follow for another date. Issue has Been there since a month. ### 1/5 — Does not work *2024-10-15, version 12.44.2* I am unable to use the app. It just says loading and nothing happens. Still waiting for a response weeks later. App still doesn’t work. ### 1/5 — Completely disappointed *2024-09-12, version 12.37.0* Why was i given a provider who couldn’t even help me??? I need my medicine refilled i reached out a while ago. I reached out on September 4 and it said they would reach out in 24 hours. I did not get a response for 3 days. Then I didn’t hear anything until almost a week later where they said they couldn’t help me because they matched me with a provider who was not in my state to even start with!!!!!!! ### 1/5 — Doesn’t work *2024-09-07, version 12.35.0* App just says loading and doesn’t work. ## Most praised reviews (10 highest-rated) ### 5/5 — Continuum of care *2026-02-21, version 13.57.0* For acute situations more time should be allowed. Additionally can you please make the app compatible for use with the apple iPad. ### 5/5 — Richard Scott *2025-07-14, version 13.12.0* This councillor is 5* a great asset to Mod Health He’s helped me through Carer for Alzheimer’s patient ( my wife ) and with the bereavement. Thank You Terry Rimmer ### 5/5 — Simply amazing *2024-12-29, version 12.58.1* Easy to use. The best therapists. The best coaches. Can’t ask for much more. ### 5/5 — Jasmine Clay *2024-10-21, version 12.45.2* Medical Administration/receptionist I absolutely love this app it’s easy to use, it’s easy to find a coach or therapist in a short amount of time I’m seeing big improvements in my life. ### 5/5 — Really love working with my coach! *2023-06-09, version 10.67.0* Been using this app that my company provides as a benefit. My coach is pretty amazing. Also been using the pause / meditations and it’s been really good. Had a lot of stress with layoffs around recently and it’s been good for centering. ### 5/5 — Really helpful app! *2023-06-08, version 10.67.0* Better than the alternatives, very smooth UI ### 5/5 — Very helpful! *2023-05-19, version 10.64.0* I got service along with my company’s healthcare last year. It’s really a helpful app for a high stress person like myself. I especially like the soundscapes. They always help get me a the right mood. 👍👍 ### 5/5 — Please support rotated screen *2022-07-05, version 10.27.0* It will be better if the UI supports rotated screen ### 5/5 — Amazing app! *2022-05-20, version 10.22.0* Very innovative and user friendly! ### 5/5 — Alistair *2022-03-05, version 10.11.0* Enjoyable session & interesting + more homework ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*