# ModMed Practice — user reviews > 80 indexed App Store user reviews of ModMed Practice by Modernizing Medicine, Inc., rated 2.80/5 from 338 ratings. - Source: https://appshunter.io/ios/app/modmed-practice/id906481220/reviews - App overview in markdown: https://appshunter.io/ios/app/modmed-practice/id906481220.md - Rating breakdown: 5★ 107 · 4★ 26 · 3★ 33 · 2★ 40 · 1★ 132 ## What do users think of ModMed Practice? Overall sentiment: negative **Pros** - 🚀 Fast documentation when properly configured - 📱 iPad/mobile accessibility for clinical work - 💰 Improved billing and revenue cycle management - 👍 User-friendly for simple patient cases - 📸 Built-in photo documentation capabilities - ⚡ Reduces charting time compared to paper - 🔄 Frequent updates and continuous improvements - 🏥 Good integration between EHR and practice management - 📋 Pre-populated templates reduce typing - 🎯 Specialty-specific features for dermatology/ophthalmology **Cons** - 🐛 Frequent crashes and freezes - ⏱️ Excessive clicking and navigation steps - 😤 Updates often decrease efficiency - 🔧 Poor customization despite claims - 💸 Expensive with frequent price increases - 🎤 Non-functional voice recognition (Dragon) - 📝 Generated notes use bland, impersonal language - 🔍 Poor search functionality for diagnoses/codes - ⚠️ Difficult to edit or amend notes after creation - 🐢 Slow performance and lag issues - 💳 Per-page fax charges (15 cents/page) - 🚫 Limited interoperability with other systems - 😞 Poor customer support responsiveness - 🔐 Requires login every time app is minimized - 🎨 Offensive patient diagram representations (white skin only) **Commonly reported bugs** - App crashes regularly and unexpectedly - Login failures after app minimization - Screen freezes and lag during data entry - Updates fail to load properly - Error 1005 causing data loss - Exam input data not matching output in notes - Call button doesn't always appear or alert - Sticky fields don't persist as intended - Surgery templates disappear after creation - Slow performance requiring app reinstallation - Connection errors and server lag - Overnight updates without advance notice - IOP updates not syncing to eye log - Duplicate plan names with conflicting information - Notes disappearing with accidental clicks - Biopsy results difficult to track and finalize - Prescription SIG/DISP not flowing to med list - Performance degradation over time requiring restart **Most requested features** - Voice recognition that actually works - Improved search with Soundex capability for ICD-10 codes - Better note editing and amendment functionality - Reduced number of clicks for common tasks - Location-based call button routing - Sticky/persistent fields that carry forward properly - Better biopsy and procedure results tracking - Improved lab ordering interface - Integration with drug formularies and pricing - Better patient instruction printing with formatting options - Automatic note routing to specific staff members - Multi-patient e-prescription sending - GoodRx integration for cash pricing - Diverse patient diagram options (different skin tones) - Removal of redundant/duplicate plan templates - Better ROS (Review of Systems) and PMH workflow - Audible alerts for call button notifications - Stable performance without frequent updates - Better photo management system - Improved operative note templates for surgeons ## Newest reviews (13 of 80) ### 3/5 — Needs work *2026-03-08, version 7.13.3* Love that the more lets me access quicker and notes easier here than desktop. SUPER ANNOYED that upgrades seem to belabor the program rather than make improvements as the name would suggest. ERx for refill not intuitive, ros not intuitive, fax at end to many steps and not a big deal for me because it does discourages me to use it which I actually appreciate because it is JUST RUDE AND STINGY to charge per sheet 15 cents per page when it auto generates like 2 minus the note. Other program do not charge for this or it is monthly bundled without per charge extra. This last upgrade to desktop also added extra steps to scanning so will see what I have not even seen yet to annoy me. Patients will not complain about the app if they are under 40 because they either have no medical problems or are tech savvy enough to know to skip it which negates the whole ros and pmh thing and the older generation will complain profusely unless they are with a grandchild that just says none on all of it soooo. I know modded has the capacity and the money to make it better without raising price so please do so. Will I keep it after the 3 year contract … I would like to say yes but last couple upgrades not sure. ### 2/5 — Useless Call Button *2025-09-17, version 7.11.2* Call button doesn’t always pop up. Also doesn’t make an alert sound. Call button should have an audible signal not just a visual signal. Also the ability to separate office locations for call button. I.e. if I’m in location an and location b sends a call button to a group only those in location b should get the alert not everyone in location a&b. ### 2/5 — Too expensive *2025-08-22, version 7.10.9* As a young doctor who has used a few different EMR’s. Modmed is by far my least favorite. The billing can be nice but the lack of customization is frustrating. No matter how much they tell you that you can customize it with “protocols”. They are difficult to change. If you’re considering modmed, save yourself a lot of money and lot of headaches and keep searching. ### 3/5 — Limited versatility *2025-03-09, version 7.9.4* We purchased this MR for our sole practitioner orthopedic practice, and there is very limited individual versatility in programming. Trying to get anything repaired in the program that is either incorrect or requires a workaround is next to impossible, since they require multiple users to complain before they will even look at a problem. The program is not consistent from one section to the next, and there seems to be no reasonable application of AI. ### 2/5 — Made with poor understanding of medical knowledge *2025-03-03, version 7.8.4* Why is there makeup on the female patient model? There are duplicate plan names for many diagnoses with different information in both, some of which are unhelpful and bloat chart notes without editing (Glaucoma patient counseling - one says contact office is eye drops cause irritation, which is silly as they all do that and there is no mention of what to contact for regarding glaucoma concerns. The other patient counseling of the SAME NAME has much more helpful information. Adding recheck IOP to the exam does not update IOP in the eye log. ### 1/5 — Time consuming, frustrating *2024-07-12, version 7.6.3* I dread working with this program every day. The amount of clicking and loading is maddening. The fact that it is easy to make text in the impression and plan notes disappear with a click is frustrating beyond end. This is a reasonable program if you see very simple patients, but any complexity makes creating a note time-consuming and frustrating. The program has had the longest learning curve of any EMR I have used. I’m 3 years in, and I continue to think it is a lousy program. ### 1/5 — Big mistake *2024-07-08, version 7.5.10* I fully regret signing on with modmed. Modmed was clearly made by administrators for administrators without surgical physician input. The administrative functionality is great, however the note creation, input and billing is extremely clunky. I’m extremely frustrated with this EMR and wish I had gone with practice fusion or similar. ### 1/5 — Horrible app *2024-04-30, version 7.5.8* IF I COULD GIVE IT A ZERO I WOULD. HORRIBLE APP, ALWAYS DOWN ### 1/5 — Don’t do it *2024-03-07, version 7.5.4* We were forced in to this abomination of an EMR. It has killed productivity, diminished the diagnostic integrity of our charts, and made the notes unreadable and devoid of useful information regarding the encounter. And let’s not forget to mention the fraud potential of using protocols and forgetting to delete orders and plans you did not perform or order. Because you cannot amend notes to correct errors. This system is horribly designed and grossly inefficient. Add on to all of that the complete disaster that is their install and go live plan. ### 1/5 — Worst medical software *2024-02-16, version 7.5.4* Terrible software. I would never recommend anyone getting this software ### 1/5 — Supposed to save you time and make you money, but costs you time and loses money *2023-12-08, version 7.4.2* Within 4 months of “committing” to this platform, the monthly price escalated significantly, and we’ve seen a second increase since. Promised features like Rx via cellphone don’t work and no one cares. My partner pays for narcotics Rx, but surprise, never worked-and no one cares. Three groups here with 20 providers are soon to leap elsewhere. ### 1/5 — Hate it *2023-06-09, version 7.2.1* 1) it is nice to have eRx ability and ability to pull up patient information, which is the case for any EHR I think, but other than that this thing is horrible. I would give zero if I could. 2) things that are supposed to be “sticky” (pulled forward from prior notes, I.e. sutures you use every time, etc) DO NOT work. I use the same sutures 90% of the time and still have to scroll through a list and choose same thing over and over now nearly 10 years later). Likewise for surgery templates. When I first got this system, I typed up all of my surgery templates to be the way I wanted them and poof they were gone. 3) it is so slow. I often find myself wondering if I just didn’t hit the button on iPad hard enough because nothing is happening. 4) monthly fee is automatically withdrawn from bank. I got several notifications of travel expenses recently for in person training to the tune of several thousand dollars that was in the process of being withdrawn from my bank. I called and told them we’ve been using their system for several years and have not had any recent in person training and that this must be a mistake. I demanded to speak to someone, but was told that department didn’t take calls. They gave me a case number. I blocked these transfers from my bank and I have not heard a word from them now ~2 months later, but still get bills for these travel expenses for what must be someone else’s practice. 5) I could go on but I won’t. ### 1/5 — Meh *2023-03-02, version 7.0.4* Multiple issues. For one, we were never given in person training. Virtual training is not sufficient. Still struggling after almost 3 years with this to figure out how to use it to its so called potential. Search function for either diagnoses or patients is horrific. After a while, it slows down or the screen pauses, there’s a several second delay between you typing in something then words showing up, can’t even scroll without hickups. Have to uninstall and reinstall the app( but then you lose all your customizations) each time that happens, about once every few weeks. It’s not our internet…we’ve done ping tests. Too many clicks to get what you need. Look elsewhere. ## Most critical reviews (10 lowest-rated) ### 1/5 — Increases workload *2026-08-20, version 7.14.9* Adds hours to every day. Very cumbersome. Always software glitches that never get fixed. Way too time consuming. ### 1/5 — All around bad product *2026-08-18, version 7.14.9* Bad user interface and design, inefficient, no on-boarding, launch products like scribe when it is nowhere near ready with no ability to demo, not even close to being worth the cost. ### 1/5 — Don’t make the switch! *2026-04-21, version 7.13.6* ModMed has been an enormous disappointment as an electronic medical record, and switching from NextTech to ModMed was honestly one of the worst decisions I’ve made for my practice. I am counting down the time until my contract ends so I can switch back. The system is frustratingly inefficient in ways that should not exist in a modern EMR. For example, every single time I see a patient who has had a cholecystectomy, I have to manually type in “cholecystectomy” and then sort through what feels like 30 different diagnosis options. If a patient tells me they had back surgery, it is the same story. I have to freehand it into “other” rather than simply selecting from a customizable list of commonly used diagnoses. That is absurd. This is not how an EMR should function in this day and age. An EMR should improve workflow, not slow it down. It should be intuitive and customizable. I should be able to create and save a list of my most common diagnoses and past surgical history items instead of wasting time hunting and pecking through endless irrelevant choices like I am on some kind of scavenger hunt every time I see a patient. The reporting is also terrible. Pulling useful data is far more difficult than it should be, and overall the platform feels clunky, rigid, and far less capable than NextTech. Nearly every part of the experience feels like a downgrade. The photo management is especially pathetic, which is almost unbelievable for an EMR that markets itself specifically to plastic surgery practices. It is beyond lacking. Even the image quality is a problem. If you use the EMR itself to take patient photos, the images may be acceptable for basic chart documentation, but when you try to use them for your website, marketing, or any other professional purpose, the quality is grainy and unusable. That alone is a major failure for a plastic surgery-focused system. On top of that, there are not even thumbnails in the mobile app. So if you are trying to find specific patient photos from your phone, you are left guessing which images you need to open because there is no visual preview. In a specialty where photography is central to patient care, outcomes tracking, and marketing, that is not a minor inconvenience. It is a glaring flaw. In short, ModMed has been vastly inferior to NextTech in usability, efficiency, reporting, and photo management. I would not recommend it to any plastic surgery practice that values speed, customization, functionality, or high-quality image organization. ### 1/5 — Death by a thousand clicks *2026-03-08, version 7.13.3* The EMR is so segmented and awkward that a single note can require tens of clicks to complete it. ### 1/5 — Dragon *2025-11-25, version 7.11.7* 1 1/2 years of being charged and cannot dragon voice recognition is still non functional. All interns who come through this office cannot believe the program is not able to use voice recognition. Costing use hours every day. Criminal, costing us tons of ### 1/5 — Inefficient, time consuming, generates stupid language *2025-09-21, version 7.11.3* I’ve had the application for years. What I like about it is that it facilitates my photo documentation using the iPad or iPhone. However what I do not like is that the notes that the system generates uses bland, impersonal and borderline infantile language. It would be embarrassing and disastrous if one had to defend medical decision making in a legal setting using their cookbook chart note. Therefore I need to edit (rewrite) the history, impression and elements of the plan in order to maintain my professionalism. I do my operative notes in (Microsoft) Word and copy and paste them into ModMed. The suggested codes are usually accurate, but you always have to double check. The company does not respond to suggestions on how to improve the software, so I have given up on asking. ### 1/5 — Worse with every update *2025-09-10, version 7.11.2* Why is it that every update for “bug fixes and improvements” create more bugs and decrease efficiency? Can’t we leave it alone already- if it ain’t broke, don’t fix it!! ### 1/5 — Terrible, just terrible *2025-09-06, version 7.11.2* Having used multiple EMRs since 2005, I can honestly say this is one of the worst. Super expensive, clunky and totally not intuitive from a user standpoint. Oh and front and backoffice software stinks as well. This makes me long for the days of pen and paper. All EMRs are laborious but look elsewhere than this because anything is better. ### 1/5 — Dragon *2025-07-01, version 7.10.4* Still non functional ### 1/5 — Worst medical software *2025-03-07, version 7.9.4* Terrible software. I would never recommend anyone getting this software ## Most praised reviews (10 highest-rated) ### 5/5 — Sally F *2026-02-04, version 7.12.7* I love this EHR so much. The built in content allows me to move so fast with my documentation, and I can just focus on medicine. Prior to having the system, we had all kinds of issues with our billing and denials and since moving to this, it’s been revolutionary. The staff was doing so much manually before and it’s night and day now. I can just be done and not have to spend hours every weekend catching up. ### 5/5 — Efficient and straightforward *2025-07-27, version 7.10.8* Compared to EPIC this is way easier and way less clicks. Spend the time to correctly get trained and set up your protocols at the beginning and it is a breeze. I’m so shocked by the negative reviews. There is no perfect EMR. A kid with basic iPad skills could navigate this. ### 5/5 — What matters *2025-07-25, version 7.10.8* What matters is how quickly and efficiently you can get your work done. This is the first EMR that I have used, when dialed in, that I am done with my notes before seeing the next patient. It took some time to get it set and used to it, but it’s worth it for me. ### 5/5 — Dr M *2025-06-06, version 7.10.3* Let’s face it. Electronic medical records have made practicing medicine a bit more complicated. Conversely, they have also eliminated a lot of the bologna associated with paper charting. That being said, Mod Med is a fantastic alternative to many of the other record systems I have used in my career. I spend significantly less time on charting and more time with my patients and family and less time in front of the computer screen is a win for me. ### 5/5 — Thx mod med *2024-08-12, version 7.6.4* 30 years of practice, and still independent, from hand written notes to dictation and 3 different EMR’s, yes a glitch here and there but whoever is writing a bad recommendation has no clue what one dealt with in the past, good luck trying to find another EMR to satisfy legal and billing standards and IT support, thx mod med, Derm Center of Shelby. ### 5/5 — Fast, quick efficient! *2024-03-25, version 7.5.6* I have used three other platforms including epic, another PC based system and Macpractice. EMA hands down out performs them all. With EMA I am able to easily train my MA’s to scribe fore me. Total time for me to review, amend and finalize 90% of notes is 30-60 seconds. Also very little amending and no dot phrases to create. EMA comes pre populated with most of what you need yet is still customizable for any preferences. Thank you for such a great product. ### 5/5 — Love this EMR! *2023-08-13, version 7.3.2* I love EMA! I’m surprised by all the negative reviews. I have used EMA for my dermatology practice since 2013 and have not had any complaints. I feel it is very user friendly and I am very pleased with it. I tried to switch to another EMR and it was a nightmare. They couldn’t compare! ### 5/5 — Good product, no regrets *2021-09-02, version 5.26.3* We have used EMA since 2016 and have no regrets. It works well for our dermatology practice. We use ModMed PM as well and feel the same about that product. Are there things I wish were different? Of course; but all in all, this has been an excellent solution for us. ### 5/5 — Excellent Product *2020-12-11, version 5.22.4* Not sure why there are negative reviews. I have used several EMR systems over the course of 20 years. I recently switched to EMA, and couldn’t be happier. The system just works. Our workflow is easier, the notes make more sense and are laid out in a logical pattern. The path log is fantastic. Every update makes the program better and better. In the future, I would like to see better photo management. Otherwise, this is perhaps the best current Dermatology EMR system. ### 5/5 — Huge time saver *2020-04-12, version 5.19.2* If you spend time up front building protocols and customizations you can document most visits in about 30 seconds. This truly is the best and most efficient EHR available. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*