# MoeGo: Pet Business Suite — user reviews > 179 indexed App Store user reviews of MoeGo by Moement Inc., rated 4.60/5 from 295 ratings. - Source: https://appshunter.io/ios/app/moego-pet-business-suite/id1561621817/reviews - App overview in markdown: https://appshunter.io/ios/app/moego-pet-business-suite/id1561621817.md - Rating breakdown: 5★ 253 · 4★ 14 · 3★ 4 · 2★ 2 · 1★ 22 ## What do users think of MoeGo? Overall sentiment: positive **Pros** - 🚀 User-friendly - 🚀 Efficient scheduling - 🚀 Helpful features - 👍 Great customer support - 👍 Customizable - 👍 Convenient for mobile groomers - 👍 Streamlines business operations **Cons** - 🐛 Buggy and crashes frequently - 🐛 Compatibility issues with newer devices - 💰 Expensive, especially for extra features - 💰 Deceptive pricing and hidden fees - 🤔 Lacks some key features **Commonly reported bugs** - Login screen freezes - Notifications not working properly - Syncing issues between mobile and desktop - Unreliable payment processing **Most requested features** - Improved reporting and analytics - Better integration with other systems - More customization options - Ability to defer convenience fees to clients ## Newest reviews (10 of 179) ### 2/5 — Very much a headache to set up… not worth the price but still cheaper than Gingr! *2025-11-17* Listen, I’m not the most tech savvy millennial on the planet but I can get around. This software is a NIGHTMARE SET UP. Earlier this year, it was fine but I wasn’t financially and it was a huge big deal for them to cancel my plan. Oh don’t worry, they still made “mistakes” and charged me afterwards. I tried Gingr and that is also a nightmare and even more expensive so later this year I went back to Moego. It’s been about 2 months and I’m with support almost daily bc there’s so many specifics for things that have no reason to be so difficult to set up. I have stayed up until 3am several nights trying to fix the discount enabling (still working on that) and I didn’t want to touch Moego for 2 weeks because as much as I love some of the conveniences, it’s kind of like Apple where what used to be looked at as a perk or convenience, has now become a bigger headache and not worth any of the cost. I feel like I’m in an abusive relationship with this program. I hate it, but I need it to at least organize my business. Screw using MoeGo pay, I will not be using them to take 3-5% of my hard earned money as a “service fee”… absolutely not. ### 1/5 — Thieves *2024-08-13, version 2.10.0* Watch your bank account these guys are thieves! I used them for 4 years and finally had time to review things and found they didn’t deposit sometimes and withdrew other times and when I talked to them about it I got one refund nothing else not even a sorry. I proved what they did they agreed and just sent one refund and never responded again! Thieves ! I’m a groomer I’m not lying don’t use this company fellow groomers! ### 4/5 — Great Software *2024-03-19, version 2.9.3* I loooove Moego! If there were only a little bit more customization options for the layout and theme on the report cards and if I could change how I structure my week layout (Monday-Sunday, instead of the traditional Sunday-Monday) I would absolutely give this 5 stars!!! Regardless I 1,000% recommend to any/every one ### 5/5 — Love this app *2023-11-20, version 2.8.0* Saves me so much time scheduling appointments for the year. Great features. ### 5/5 — Super Easy *2023-10-22, version 2.7.0* We’re a big fan of the software. It’d be impossible to cobble together all of the features by yourself. It reduces startup time and headaches. ### 5/5 — Love this! *2023-10-15, version 2.7.0* As a owner/operator of a mobile/house call pet nail business I don’t have time to book appointments, send reminders, etc. Moego is beyond worth the cost! It’s very easy to use and the fact that they have 24/7 support is AWESOME! ❤️❤️ ### 5/5 — Streamlined my business A+ Support *2023-10-01, version 2.7.0* Not only is this app choc-full of features, but what really makes this app stand out is the customer support. I have been a customer for about 2 months and I had a LOT of different questions and support was always incredibly responsive and friendly! My clients love it and we are much more organized. Absolutely worth the money. ### 3/5 — Create account *2023-09-25, version 2.7.0* No way to create an account on the app, had to go online. ### 5/5 — This app is Helpful! *2023-09-01, version 2.7.0* This app has helped me navigate my appointments and sent automatic reminders to my clients so I don’t have to do it myself. And when you get confused and need a question ask it’s so cool that there is a Facebook group and the customer service is awesome. Also grateful that there is a price not set to $100 if you’re just starting out. 😁 ### 5/5 — Best app ever *2023-08-07, version 2.7.0* We love MoeGo app, it help us a lot on booking process and all day long, client communication, route and other things….i highly recommend this app if you are on Pet Business Industry…They have an AWESOME SUPPORT TEAM… thank you Tyler, Jenny and Team ## Most critical reviews (10 lowest-rated) ### 1/5 — Stop deleting my honest review *2026-06-29* I’m not sure why my review keeps getting deleted… It seems like these people can’t take criticism at all… this app is NOT AS GOOD AS THESE PAID REVIEWS STATE. The system is SO slow, the petty BS with the messages not renewing on time every time is a HUGE issue. Why am I paying for text messsges anyway when this app is heavily OVERPRICED for what it does. You cannot input addresses other than what they think the address is (and a lot of the times it’s WRONG). And I absolutely cannot stand the message censorship on ridiculous COMMON words used in grooming like “anal gland” and “CBD” it just fails to send a message because whatever sheltered softie makes their deplorable messaging service, fails to understand that these are important words that we need to communicate with our customers. ABSOLUTELY NOT WOTH THE ASTRONOMICAL PRICE THESE PEOPLE TRY TO CHARGE FOR THIS MEDIOCRE APP. ### 1/5 — Unreliable *2026-05-21, version 2.19.6* It has always been SLOW from the start. Now that I am using it for 3 years and built my business on it-my frustration grows daily with moego! Just as stupid as it’s name, it is not helping my business but holding it back! It is not fun when you are mobile and would need the next client’s address, or you would want to send grooming reports and would need to do it quick- but you have to pull over for an HOUR until the app catches up!!! Oh! As a new client I got all the support I needed so they vould lure me into this…Now, support is unavailable for long time users! You are left to google and browse user communities… good luck with that! I would go with a different app if I were you. ### 1/5 — From a workers pov *2026-03-25, version 2.18.1* I currently work at a doggy daycare and we’ve switched to MoeGo and all I can say is… THIS IS TERRIBLE. It’s so confusing. It’s literally caused so many people at work so much stress and frustration. I could honestly go on and on about how terrible this app is from the massaging to booking to doing something as simple as searching a dog/client, but I’d literally write a whole novel. Do yourself a favor if you are an employer and DO NOT USE MOEGO. You’ll save your staff plenty of stress and frustration. ### 1/5 — Worst app out there *2026-02-06, version 2.17.3* So sick of this app and not sure how it has such a high rating. It’s absolutely terrible. There are glitches and bugs all the time. I have to shut it down and restart it every time I create a new profile for a client. Their messaging system is an absolute joke, failing to send messages because it contains words like CBD …. Give me a damn break ..and the customer service takes hours to get back to you. Such an unprofessional service. Literally use any other app but this one. ### 1/5 — Greedy *2025-12-23, version 2.16.8* No doubt there are some useful features, but since it’s start. The greed of this company has grown just as much as any other part. Don’t get wrapped up and waste your money. ### 1/5 — Downhill *2025-11-13* Terrible Service!! I have been with Moego for over 7 years and they have gone completely downhill. Nor do they care for their clients who have been with them since very early on. Their software is not only buggy because they add updates almost everyday, but their customer services lacks any kind of sentiment or care on how the consumer relies on their software to run their day to day operations. I have reached out multiple times and they either blame the internet connection, cookies or even myself. I can now say that I am officially switching software. NOT TO MENTION- they have updated every facet to their software EXCEPT their reports!! They are terrible to export. An accountants nightmare! You would think that they would have already made the effort to update that first and foremost! What a headache and waste of money and time for myself and my clients. STAY AWAY !! ### 1/5 — Find a better software *2025-10-14, version 2.16.5* After years of using more ego we made the switch because they took over $900 out of our account and refuse to refund ### 1/5 — Do not waste your money! *2025-01-13, version 2.13.2* They charge way too much for what they offer and when you pause your service, even when they confirm said pause, they will still charge your account. ### 1/5 — Worst ever *2025-01-09, version 2.13.2* Don’t use this service, if you don’t like it they won’t refund any of your money. They are very incompetent. ### 1/5 — Not worth it *2025-01-09, version 2.13.2* I signed up, they weren’t capable to import all my appointments from my current system for the next two months, so I cancel. They won’t return my money and forced me to stay until the end of the billing cycle. They even ask my current service to help them switch!!!! AWFUL ## Most praised reviews (10 highest-rated) ### 5/5 — Best by far *2024-12-21, version 2.13.0* I love this app & software. Make my days most easy. ### 5/5 — Amazing app! *2024-05-24, version 2.9.4* Easy to use ### 5/5 — Moe go! *2024-05-24, version 2.9.4* This app is great user-friendly and always the point of scheduling I could never look any further for another software as this one has been my go to for years and I enjoy paying the money that I do as it is always worth it ### 5/5 — Very good app *2024-03-30, version 2.9.3* Been using this app for a while. Highly recommended. ### 5/5 — Mobile Grooming with ease *2024-03-18, version 2.9.3* Wonderful app!! Very helpful for us mobile groomers here:) ### 5/5 — The Best Software For My Mobile Business *2024-03-06, version 2.9.3* I have been using Moego now for going on 4 years and it keeps getting better. I love how they are constantly improving and listening to businesses needs. The moego team is always helpful and quick to answer and questions, concerns, or receive feedback for improvements. My staff says this is the easiest grooming software they have used and I agree! Highly recommend to any grooming business looking for a great system -Dandi Pawz Grooming ### 5/5 — Great App *2024-02-28, version 2.9.3* This software has been the best that I’ve used! It’s customizable and can be tailored many different ways. Love it! ### 5/5 — Best of the best! *2024-02-26, version 2.9.3* I got demos from almost every grooming software you can think of and Moego has them all beat hands down! I never once felt pressured or heckled by their team while I was still exploring all of my options. Since I have joined Moego they have always been supportive and communicative. I love every update and Moego has made my job 100 times easier! ### 5/5 — User-friendly! *2024-02-13, version 2.9.3* It's incredibly user-friendly, even for those who aren't tech-savvy. With a seamless interface and intuitive design, managing appointments, clients, and inventory has never been easier. Plus, the array of features available truly enhances efficiency, allowing me to focus more on providing top-notch service to my furry clients. If you're looking to streamline your operations and elevate your business, MoeGo is the way to go! ### 5/5 — MoeGo is next level *2024-02-03, version 2.9.3* Incredible interface and support. Totally worth the cost. It is an integral part of our mobile grooming business. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*