# Moen Flo — formerly Smart Water Network

> Remote control and monitoring for smart home water devices. (iPhone/iPad app by Moen Incorporated.)

- Source: https://appshunter.io/ios/app/moen-flo/id1495094343 (this page in markdown: same URL + `.md`)
- Developer: [Moen Incorporated](https://appshunter.io/developer/689014452)
- Category: Utilities, Lifestyle
- Price: Free
- Rating: 4.30/5 from 20,696 App Store ratings · 733 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 126 MB
- Languages: American English, Canadian French
- Released: 2020-02-28
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/moen-flo/id1495094343/reviews.md

## What is Moen Flo?

Protect your home from water damage, monitor usage, and control your water from anywhere — all in one app.

Moen Flo apps works with the Moen Flo Shutoff to give you 24/7 whole-home leak protection. 

Also, compatible with the Moen Smart Water Detector, Smart Sump Pump Monitor, Smart Sprinkler Controller, and Smart Faucet.

To learn more, visit moen.com/flo

## Key features

- Remote water control
- Whole-home leak protection
- Smart faucet operation
- Automated sprinkler management
- Water usage tracking
- Customizable alerts

## What do users think of Moen Flo?

Overall sentiment: neutral

**Pros**

- 🚀 Excellent water monitoring and leak detection
- 👍 Easy to use app and setup
- 🔒 Helpful alerts and notifications
- ⚙️ Useful smart features like scheduling and remote control

**Cons**

- 🐛 Buggy app with frequent crashes and connectivity issues
- 🤖 Poor AI/ML performance in learning water usage patterns
- 🤔 Confusing and unintuitive app interface
- 🔇 Lack of integration with popular smart home platforms like HomeKit

**Commonly reported bugs**

- App frequently loses connection to devices
- Water usage data not updating or displaying correctly
- Scheduled water shutoffs not working as expected
- Sensor calibration and setup process unreliable

**Most requested features**

- Add customizable water usage alerts and thresholds
- Implement time zone settings and data synchronization
- Improve app stability and responsiveness
- Integrate with popular smart home platforms

## Recent user reviews (10 of 733)

All indexed reviews: https://appshunter.io/ios/app/moen-flo/id1495094343/reviews.md

### 1/5 — Sloppy app

*2026-08-24, version 3.61.0*

App is faulty. Fails to connect. Fails to show any updates. Difficult to keep online. Overall very poor experience

### 4/5 — Unsure if it’s helpful

*2026-08-24, version 3.61.0*

Did not update us when a toilet tank was leaking a moderate amount of water. Then recently unrelated to above or to any alert, it shut off the water which we discovered early in the morning. It wouldn’t turn on through app or physically. Finally rebooted the device and it turned on. I am not sure how any of this is helpful.

### 1/5 — Terrible - new app won’t stay connected

*2026-08-23, version 3.61.0*

Terrible - new app won’t stay connected

### 2/5 — Bring back Historical usage

*2026-08-21, version 3.61.0*

The old version of the app includes Historical usage by fixture. The fixture category wasn’t perfect, but often helpful when I found a slow leaking toilet. Now that data is completely missing in the app.  The data still exists throughout the website interface, but not through the current version of the app.

### 1/5 — Not worth the headaches.

*2026-08-21, version 3.61.0*

After a year of problems w the app ("glitches" they said), customer svc calls, having to call plumbers, water shut-offs that can only be done manually w the wrench (thank god I was home to do that), I deleted the app and disconnected the stupid thing.

### 5/5 — Good reliable system.

*2026-08-21, version 3.61.0*

We know that valve shut off will prevent any potential water leak damage.

### 1/5 — Like inviting a Prison Guard to torture you

*2026-08-21, version 3.61.0*

Way worse than the old Flo app. It has cut the water off on us four times today. Its like a mean prison guard waiting until you soap up, then it cuts the water off. No real user configuration available. The old app did ios notifications which at least were timely and integrated with the app. Oh no not these new cheap charleys. Just sends unactionable sms that are not in sync with interface. One positive. The realtime flow and pressure readings are good. But not anything original or new.

### 1/5 — Bad app, bad support.  Shuts off my water every time my softener backwashes.

*2026-08-20, version 3.61.0*

Bad app, bad support.  Shuts off my water every time my softener backwashes.

### 1/5 — Why did they change the app????

*2026-08-20, version 3.61.0*

I had the old app and NEVER had a problem. With this new merged app, there are only problems. It started with 50 to 100 notifications a day, coming every few seconds. I finally had to call, and they had to shut it off. Now it’s back on, and it only notifies me if it does the daily check. This morning, I got 25 notifications all at once, and they just kept coming. They didn’t stop. This app needs major work. I’m very disappointed in it now because of the merger. I don’t know why they changed it or why they had to, but it’s terrible. Please fix!!

### 1/5 — Awful Software

*2026-08-19, version 3.61.0*

The software and hardware combination has to be one of the worst I have ever used regarding 2.4 GHz connectivity.   I have others which were very easy to connect, this one is terrible.

## Frequently asked questions about Moen Flo

### What does the Moen Smart Water Network app do?

The app allows you to control and monitor your home's water system remotely. It connects to compatible Moen smart water devices, such as leak monitors, smart faucets, sprinkler controllers, and sump pump monitors, to provide enhanced control and peace of mind.

### What are the key features of the Moen Smart Water Network app?

Key features include whole-home leak protection with automatic shutoff, remote control of faucets and sprinklers, real-time notifications and alerts for potential issues, water usage tracking by fixture, and the ability to set conservation goals and personalized presets.

### Is the Moen Smart Water Network app free to use?

Yes, the app itself is free to download and use. The functionality of the app is tied to the purchase and installation of compatible Moen Smart Water products.

### What Moen smart water products are compatible with this app?

The app is compatible with products like the Flo Smart Water Monitor and Shutoff, Smart Faucets (including those with Motion Control), Smart Sump Pump Monitor, and the Smart Sprinkler Controller. It can also pair with Moen Smart Wireless Soil Sensors.

### How does the app help with water conservation?

The app helps conserve water by allowing you to track your total water usage, set conservation goals, and automate watering schedules precisely with the Smart Sprinkler Controller. You can also use presets with the Smart Faucet to dispense only the amount of water needed.

## Version history (last 5 releases)

### 3.61.0 — 2026-08-17

Bug fixes and improvements.

### 3.60.0 — 2026-08-03

Bug fixes and improvements.

### 3.58.0 — 2026-07-16

Bug fixes and improvements.

### 3.57.0 — 2026-06-29

Bug fixes and improvements.

### 3.56.0 — 2026-06-10

Bug fixes and improvements.

## More apps by Moen Incorporated

- [Moen Showroom Consultant](https://appshunter.io/ios/app/moen-showroom-consultant/id703627138)
- [U by Moen Smart Shower](https://appshunter.io/ios/app/u-by-moen-smart-shower/id1171448279)
- [GPG Supplier Conference](https://appshunter.io/ios/app/gpg-supplier-conference/id1481267907)
- [FBIN Events](https://appshunter.io/ios/app/fbin-events/id6444896346)

All apps by Moen Incorporated: https://appshunter.io/developer/689014452

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*