# MOHELA — user reviews > 143 indexed App Store user reviews of MOHELA by Missouri Higher Education Loan Authority, rated 4.62/5 from 46,728 ratings. - Source: https://appshunter.io/ios/app/mohela/id1082597420/reviews - App overview in markdown: https://appshunter.io/ios/app/mohela/id1082597420.md - Rating breakdown: 5★ 39,458 · 4★ 2,978 · 3★ 1,091 · 2★ 407 · 1★ 2,783 ## What do users think of MOHELA? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient payment options - 🚀 User-friendly interface - 🚀 Helpful customer service - 🚀 Straightforward account management **Cons** - 🐛 Login issues and password reset problems - 🐛 Inconsistent app functionality - 🐛 Lack of communication from the company - 🐛 Difficulty making payments and managing loans - 🐛 Poor customer service and long wait times **Commonly reported bugs** - App crashes and freezes frequently - Saved bank account information being deleted - Face ID/biometric login not working consistently - Confusing error messages and navigation **Most requested features** - Ability to apply payments directly to principal - Option to view payment history and loan details within the app - Improved notification system to keep users informed - Integration of website features into the mobile app ## Newest reviews (19 of 143) ### 1/5 — Doesn’t work *2025-07-08, version 4.5.3* Unable to login through the app. Like others, I am told no account can be found. ### 1/5 — Useless *2025-07-06, version 4.5.3* Completely useless. I’ve tried all sorts of ways to log in and it keeps telling me I don’t have loans. ### 1/5 — Login Issues *2025-07-02, version 4.5.3* I can log into the site but not the app…. ### 1/5 — Doesn’t work *2025-03-27, version 4.5.1* Says I dont have an account - app glitchy ### 1/5 — NOT FUNCTIONAL *2025-03-27, version 4.5.1* I am unable to log in even though i am registered with this servicer. Password recovery isn’t an option?! Why? ### 1/5 — Login fail *2025-03-24, version 4.5.1* Can’t even log into the App ### 1/5 — Unable to find account *2025-03-23, version 4.5.1* I have my account created and set up in my browser. Been managing my account on there for three months. Got the app and tried to log in - couldn’t find my account. Tried to re register on the app, same thing. Tried the little Login Help button, entered in my last name and tried my SSN and acct number, neither worked. Not sure how something this simple can be done wrong. ### 1/5 — Terrible *2025-03-16, version 4.5.1* Horrible company ### 1/5 — App doesn’t show account *2025-03-14, version 4.5.1* The app doesn’t show my account is even registered but is registered on the actual website. ### 1/5 — Still does not work *2025-03-09, version 4.5.1* See header ### 1/5 — Useless *2025-03-05, version 4.5.1* App doesn’t let you sign in and if you call YOU WILL be on hold for 3-5 hours ### 1/5 — No wonder *2025-02-22, version 4.5.1* It’s no wonder that a state that ranks 30th in education (48th in early education) makes an app that doesn’t work. ### 1/5 — Worst company in the world *2025-02-14, version 4.5.1* The way this company jerks around student borrowers should be illegal. It’s really hard to have hope for them living up to their contractual obligations when they get away with doing whatever they want without any consequences. It’s literal abuse. ### 1/5 — Clusterf…k *2025-02-04, version 4.5.1* App doesn’t work, so I go to the website. Website doesn’t have recent payments because they switched something. Customer support not helpful at all. This whole method is a mess. ### 1/5 — Fix “send temp password” button for iOS iPhone 11. It is impossible to press because the “login”… *2025-01-29, version 4.5.0* I click “login in help” and I’m able to see my username and a password hint, but when I try to click “email temp password” the app acts like I pressed the button above it labeled “login”. It is impossible to press the button that is labeled “email temp password”. Fix this so I can give mohela my money to pay my loan ASAP please. ### 4/5 — The worst app *2025-01-28, version 4.5.0* Actually the worst company I ever had to deal with. ### 1/5 — Login issue *2025-01-24* The app keeps timing out and seldom am I able to log in! ### 1/5 — No star *2025-01-16, version 4.5.0* Mohela trying every single trick in all books for students or parents not able to make payments and charge late fees and interest. Responsible officials should look more into this problem. ### 1/5 — Time waster *2025-01-05, version 4.5.0* You can’t log in to the app using the login you use on the web. Don’t bother re-installing the app, that’s useless. Just another waste of time masquerading as ‘customer service’. If I could give it negative stars I would. ## Most critical reviews (10 lowest-rated) ### 1/5 — Directs to website *2026-07-19, version 4.6.0* Downloaded to pay loans more conveniently, app will not let me log in and company only wants you to use the website. This is NOT CONVENIENT in 2026. ### 1/5 — Update *2026-07-17, version 4.6.0* Latest update broke the app. No screens will load or show any data. ### 1/5 — This company is trash *2026-07-07, version 4.6.0* I called for assistance on several occasions and they put you on a wait for over 3 plus hours then hang up on you. No problem sending bills you can’t pay but also won’t communicate! ### 1/5 — Doesn’t work *2026-05-27, version 4.5.4* It seems like they stopped supporting the app and only support the website ### 1/5 — “This account has not been registered before.” *2026-05-19, version 4.5.4* Um, of course, my account has been registered before! I’ve been paying my loans since last December. It’s just that the phone app doesn’t work as well as if I were to log in on a computer. That’s a big glitch to fix. ### 1/5 — Doesn’t Work for Federal Student Loans *2026-05-15, version 4.5.4* Why did you stop servicing federal student loans?? I used to be able to pay my student loans in this app, but the app now refers me back to the website. That just adds more inconvenience to paying my monthly loans. Thanks a bunch 😕 ### 1/5 — App won’t work anymore *2026-01-05, version 4.5.3* As others mentioned the app doesn’t work anymore now that they’ve moved to students.gov ### 1/5 — App doesn’t work *2025-11-20, version 4.5.3* App has lot of glitches, which doesnt show the correct due dates ### 1/5 — Terrible loan company better off going somewhere else *2025-09-05, version 4.5.3* I’m constantly locked out my account , the payments are always not going through , when I call them to resolve the issue they always redirect me to something I didn’t ask for . If you get a college loan don’t sign with Mohela ### 1/5 — App outdated- doesn’t work at all *2025-08-13, version 4.5.3* This won’t let you login since they moved to a studentaid.gov site over a year ago. ## Most praised reviews (10 highest-rated) ### 5/5 — WONT LET ME LOG IN *2025-01-03, version 4.5.0* ONLY 5 STARS SO TO BE SEEN: CANNOT LOGIN EVEN AFTER UPDATING MY INFO. PLEASE FIX. ### 5/5 — MOHELA app *2024-09-02, version 4.4.4* Very easy and simple to use. ### 5/5 — Confused *2024-06-18, version 4.4.2* My emails say nothing is due no balance ect... but I'm pretty sure I still owe money .. I can't reregister... I've been trying to for weeks ### 5/5 — Whhhy?? *2024-04-29, version 4.4.1* Why is the app no longer available? Is it transitioning to a newer improved app? ### 5/5 — Do not discontinue this app *2024-04-19* Please bring this thing back. It’s so much easier than having to log onto a website every time I need to make a payment or check information. Four taps on a screen and done. My loan payment is complete. Taking this away from busy people doesn’t make any sense. Please bring it back. ### 5/5 — Convenience *2024-03-09* I enjoying having access to the app to make on time payments. if I am stuck at work, and do not want to log onto my employers computer, I can make payments via the app. This has been helpful with lowering my loans. I hate to see the app as not being an option when so many things are done via Cellphone out of conveniency. The effort should be to continue to support borrowers as they are making re-payments. ### 5/5 — Simple and Convenient *2024-02-23* I see a lot of negative reviews for this app. Now that they have decided to “take it away”? I figured I would write a review. This app is clean, intuitive, and allows financially neurotic individuals like myself to easily find my SL info. Please don’t take this away. I pay everything with apps. It would be a shame to have to log in to a computer to pay my mo payment (I don’t do auto pay). ### 5/5 — User friendly *2024-02-10* I love this app because it is very user friendly. I can log in and pay on all of my loans or pick and choose the ones I want to pay more on. I can do it weekly or monthly and I like having those options so I can better manage monthly household bills. ### 5/5 — Review *2023-10-26* Entering your information online as much easier than calling the one 800 number that was very time-consuming ### 5/5 — Stephanie Jones *2023-10-17* Mohela is a great student loan company they will work with you. They will help you. They have been great and I really appreciate everything that they have done for me being a single mother. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*