# MOIA — Ridesharing & Shuttle Service

> Shared electric shuttle service for convenient, affordable, and eco-friendly city transportation. (iPhone/iPad app by MOIA GmbH.)

- Source: https://appshunter.io/ios/app/moia/id1373271535 (this page in markdown: same URL + `.md`)
- Developer: [MOIA GmbH](https://appshunter.io/developer/1265036730)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.90/5 from 633 App Store ratings · 91 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.6 · 168 MB
- Languages: German (Germany), American English
- Released: 2018-08-06
- Data updated: 2026-08-31
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/moia/id1373271535/reviews.md

## What is MOIA?

MOIA brings you comfortably to your destination in Hamburg or Hanover: to the central station, train or most important places to see in the city. Leave your car elsewhere, book your ride with our convenient app, and pay by credit card, PayPal, or Apple Pay. If you travel by bicycle or scooter already, you’ll find the perfect zero-emission alternative with the fully electric MOIA shuttle. More convenient than public transport, no hunting for a car park, and no unnecessary detours, enjoy comfortable and private seats, Wi-Fi, and USB ports for charging your devices. Unlike a cab, you share your ride with up to five other passengers – which lets you travel at an exceptionally low price. The app of course tells you in advance how much it costs, where you’ll be picked up, and when you’re expected to arrive. You’ll save yourself stress and reduce traffic for everyone else. 
 
How it works:

• Download the MOIA app and sign up.
• Enter your starting point and destination.
• Add a credit card or PayPal or Apple Pay account.
• Request and book a ride.
• Get picked up at a stop near you.
• Share the journey, help reduce traffic, and save money.


In Hamburg, MOIA gets you to your destination with ease, whether you’re heading to the central station, your train, or your favorite spot in the city. Leave your car behind, book your ride in the app, and pay by credit card, PayPal, or Apple Pay. If you usually ride a bike or scooter, our fully electric MOIA shuttle is a perfect emissions-free alternative with no transfers, no parking stress, and no detours. Instead, you’ll get privacy seats, Wi-Fi, and USB ports to charge your devices. You’ll share the ride with up to five others, which keeps things affordable. The app shows the price, pickup spot, and estimated arrival time before you book. That leads to less stress and fewer cars on the road.

Here’s how it works:

• Download the MOIA app and sign up
• Enter your starting point and destination
• Add a credit card, PayPal, or Apple Pay account
• Request and book your ride
• Get picked up at a stop near you
• Share your ride!

What’s so great about it?

It’s simple: up to six people going in the same direction ride together. That makes MOIA a great alternative to trains, public transport, car sharing, taxis, or rental cars, all while helping to reduce traffic. Sit back and enjoy the feeling of doing something good for the environment with every ride. Whether you’re commuting or heading to the airport, the station, or the harbor, MOIA helps make your life in Hamburg a bit more comfortable.


MOIA\'s benefits for everyone:

• Relaxed, comfortable, safe rides
• Privacy seats, Wi-Fi, and USB ports
• Fully electric and quiet rides through the city
• No transfers or parking hassle
• Locally emissions-free, no CO2
• Easy to book via app from almost anywhere
• Price and arrival time shown before booking
• Nearby stops, short waiting times, no transfers

Got questions or feedback?
Drop us a message at info@moia.io

Or visit www.moia.io

## Key features

- Shared electric shuttle rides
- App-based booking and payment
- Comfortable private seats
- In-ride Wi-Fi and USB charging
- Zero-emission travel
- Transparent pricing and arrival times

## What do users think of MOIA?

Overall sentiment: positive

**Pros**

- 👍 User-friendly app interface
- 🚗 Clean and modern vehicles
- 😊 Friendly and professional drivers
- 💰 Affordable pricing compared to taxis
- ⚡ Quick pickup times
- 🌱 Environmentally friendly electric vehicles
- 🪑 Comfortable seating
- 📱 Transparent pricing before booking
- 🔌 USB charging and WiFi available
- 🤝 Excellent customer service from drivers

**Cons**

- ❌ Frequent unavailability of vehicles
- 📍 Inaccurate pickup location designations
- 🗺️ Poor navigation routing causing detours
- ⏱️ Unpredictable wait times
- 🚫 Limited service area coverage
- 💳 Credit card payment only
- 🔋 App battery drain issues
- 🔐 Frequent login/authentication issues
- 🚗 Empty vehicles seen while bookings rejected
- 📵 Inconsistent app functionality

**Commonly reported bugs**

- App crashes and requires frequent re-login
- Payment charged but ride cancelled without refund
- Pickup location shown incorrectly on map
- Booking confirmation fails despite payment processing
- Navigation incompatible with larger vehicles on narrow streets
- Inconsistent ETA updates (fluctuating wait times)
- App incompatible with older iPhone models
- Booking system fails to process requests despite vehicle availability

**Most requested features**

- Saved home address for quick booking
- Contact list integration for addresses
- Driver name display in app before pickup
- Music/radio option in vehicles
- PayPal or bank transfer payment options
- Tip functionality in app
- Better marked pickup/dropoff points
- Price breakdown transparency
- Improved navigation algorithm for vehicle size
- Service expansion to more cities
- Improved walking time calculations
- Passenger name field for booking on behalf of others

## Recent user reviews (10 of 91)

All indexed reviews: https://appshunter.io/ios/app/moia/id1373271535/reviews.md

### 1/5 — Katastrophe

*2025-07-01*

Jeden Morgen das gleiche Spiel. Fahrten werden angezeigt aber es wird kein Fahrer gefunden einfach schlecht. Zeigt doch einfach vorher an das es keine Wagen gibt dann spart man sich 100 Versuche.

### 5/5 — Top

*2025-03-08, version 25.08.0*

I love this app

### 1/5 — Didn’t have a good experience

*2024-08-30*

We were a family four adults and a child we booked it fully because we wanted to be not disturbed so thats why we booked it fully it came but we were not dropped off at the street we chose in the app ( the street was approved in the app and told us we would be dropped off at that location) and when we told it to the driver that this wasn’t the street we chose he said he couldn’t drive any further and so we had to get our stuff out and walk two streets further ( with suitcases and a child ) and one of our suitcases wheel broke .

### 5/5 — Excellent

*2024-08-24, version 24.32.0*

On time, clean, polite, courteous.

### 5/5 — Brilliant

*2024-06-27, version 24.24.0*

Easy to use, great service, spacious cars 👍🏼

### 5/5 — Excellent customer service, affordable price

*2024-02-14, version 24.06.0*

Excellent customer service and affordable price. Driver was friendly and very supportive

### 5/5 — Cool

*2023-12-15, version 23.48.0*

Very good

### 4/5 — This MOIA Driver was great!

*2023-11-29*

The meeting point was, as usual, not in front of the hotel, nor around the corner, but rather Beerenweg 8: not labeled, and only a muddy path instead of a sidewalk. Apparently others have complained about this meeting point, too, but MOOA management apparently couldn’t care less.
So after I’d dragged my heavy suitcases past the invisible meeting point, I returned to the street and was making my way back when the driver of Car No. 45 drove up to meet me. He noticed I needed help (I’m over 70) and immediately loaded my suitcases on board before driving me very comfortably to my destination. He explained a lot while entertaining me the whole time, and handing down my suitcases before wishing me all the best. He reconciled me to try MOIA more often, and to report when a driver is impolite. Now all that’s needed are well-marked meeting points as close to hotel entrances as possible!🤞🤞🤞

### 5/5 — MOIA 190

*2023-11-02, version 23.42.0*

MOIA 190 . Der Gahrer war so aufmerksam. Gutmütig))
 Vielen Dank
Valentina Dabelstein

### 5/5 — Fantastic Experience

*2023-07-27*

First experience here has been amazing.
App loaded quickly, onboarding was straightforward, van and driver were polite and awesome. Very please, great experience- I do recommend to others.

## Frequently asked questions about MOIA

### What is MOIA?

MOIA is a shared, fully electric shuttle service that provides comfortable rides to your destination in Hamburg and Hanover. It's designed to be a convenient, eco-friendly, and affordable alternative to traditional public transport, taxis, and private car ownership.

### How do I book a ride with MOIA?

To book a ride, download the MOIA app, sign up, and enter your starting point and destination. You can then add a payment method like a credit card, PayPal, or Apple Pay. The app will show you the cost, pickup location, and estimated arrival time before you confirm your booking.

### What are the benefits of using MOIA?

MOIA offers a comfortable and stress-free travel experience with private seats, Wi-Fi, and USB ports. As a shared, electric service, it's locally emissions-free, helping to reduce traffic and CO2. Rides are also more affordable than taxis due to sharing the journey with up to five other passengers.

### Is MOIA available in my city?

Currently, MOIA operates in Hamburg and Hanover. The app allows you to book rides to various destinations within these cities, including central stations, train stations, and popular city spots.

### How much does MOIA cost?

The cost of a MOIA ride is shared among passengers traveling in the same direction, making it exceptionally low-priced. The app provides the exact cost in advance before you book your ride, so there are no hidden fees.

## Version history (last 5 releases)

### 26.34.0 — 2026-08-24

Kleine Dinge, große Wirkung. Nicht jedes Update braucht ein Feuerwerk – manchmal sind es die leisen Verbesserungen, die deine Fahrt besser machen. Wir haben an der Performance gefeilt, die Stabilität gestärkt und ein paar Fehler verabschiedet, damit MOIA einfach da ist, wenn du es brauchst. Schreib uns wenn du Feedback hast oder einen Fehler findest: info@moia.io

### 26.32.0 — 2026-08-10

Smoother steps along the way. Your trip should feel effortless from start to finish. With this update, your trip details scroll smoothly again, and the app now guides you through your journey step by step, all on its own. We've also made further performance improvements and fixed some minor bugs. Write to us if you have feedback or find a bug: info@moia.io

### 26.30.0 — 2026-07-27

The best updates are the ones you don't notice. We've been busy behind the scenes - faster, more stable, fewer hiccups. Just a smoother MOIA, ready when you are. Write to us if you have feedback or find a bug: mailto:info@moia.io

### 26.28.0 — 2026-07-13

Summer in the city. Every ride, a little smoother. The warm months are made for getting around — and we've made sure the MOIA app keeps up. This update brings performance improvements, increased stability, and a handful of small bug fixes to keep every journey running seamlessly. Write to us if you have feedback or find a bug: info@moia.io

### 26.26.0 — 2026-06-29

Small update, big improvements. We\'ve continued to improve the app with this release. Enjoy enhanced performance, increased stability, and a handful of minor bug fixes for an even more reliable MOIA experience. Write to us if you have feedback or find a bug: info@moia.io

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## More apps by MOIA GmbH

- [MOIA Operations](https://appshunter.io/ios/app/moia-operations/id1513142933)
- [MOIA OpsCare](https://appshunter.io/ios/app/moia-opscare/id6789159917)

All apps by MOIA GmbH: https://appshunter.io/developer/1265036730

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*