# Mojo Helpdesk

> Mobile helpdesk management for agents, managers, and administrators. (iPhone/iPad app by Metadot Corporation.)

- Source: https://appshunter.io/ios/app/mojo-helpdesk/id1118071172 (this page in markdown: same URL + `.md`)
- Developer: [Metadot Corporation](https://appshunter.io/developer/1118071171)
- Category: Business
- Price: Free
- Rating: 1.90/5 from 14 App Store ratings · 8 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 16 MB
- Languages: American English
- Released: 2016-06-23
- Data updated: 2026-06-11
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mojo-helpdesk/id1118071172/reviews.md

## What is Mojo Helpdesk?

Efficient support, anytime, everywhere.

Mojo Helpdesk for Apple mobile – your dynamic support solution for agents, managers, and admins on the move. A swift and secure productivity companion, providing real-time visibility into your Mojo Helpdesk account.

Key Features:

Tickets: Instantly search and review tickets, post a comment or a staff note, prioritize, tag, and resolve.

Management: Manage contacts, agents, groups, teams, ticket queues, and more aspects of your helpdesk account.

Administration: Billing, security, add-ons, and more account settings available for admins.

Reports: View and manage different reports (dashboard, tickets count, aging summary, etc).

Multiple helpdesk accounts: Supports multiple helpdesk accounts, on which you have at least an agent role.

## Key features

- Ticket management
- Contact and agent management
- Real-time visibility
- Reporting and analytics
- Account administration
- Multi-helpdesk support

## Recent user reviews (8 of 8)

All indexed reviews: https://appshunter.io/ios/app/mojo-helpdesk/id1118071172/reviews.md

### 1/5 — Lazy

*2026-02-16*

This app has potential. Our company switched to this helpdesk a few months ago. The site is sleek and was a nice UI upgrade over our previous system. Fairly simple to set up and use. I was excited to see that our ticketing system finally had an app. The issue is that it’s absolute trash. 

This app is pretty much just the website with two ugly white bars at the top and bottom of the screen. Text from tickets doesn’t fit on my phone screen unless I turn it to landscape.The action buttons while viewing a ticket make the portrait view impossible to use. You can’t zoom out in portrait either, making it that much more frustrating. Oh, and forget trying to add time to a ticket. The option is there, but you have to do some serious gymnastics to be able to find the button and correctly enter your time. The team that worked on this app is either lazy or dumb. Or both.

I guess I’ll just keep using the website. At least I can read the important information in the tickets and have a full dark mode. The morons running this app don’t seem to care, hence the terrible rating and no meaningful updates. This app needs some serious work and a decent design rework. I’ll change my rating if we ever get that.

### 1/5 — Changes after iOS 26.2 update

*2026-01-16*

After iOS updated to 26.2, the display changed when selecting the Helpdesk to open up. This needs to be updated.

### 1/5 — Would have been nice

*2024-03-09*

I wish they’d either remove this from The App Store or fix it and stop toying with my emotions

### 5/5 — Update

*2023-11-30*

Please update the software.

### 1/5 — Doesn’t load anymore

*2023-10-03*

No matter what you do it will never load your tickets or helpdesk anymore. Support said they had a fix coming months ago….

### 1/5 — App won’t work

*2023-09-24*

The App on iPhone and iPad stopped working.

### 1/5 — Crap app

*2023-08-14*

You haven’t updated your app. In over 2 years and it no longer works on iPhones. Thank god my university is dropping your dead company for an actually reliable ticketing system.

### 1/5 — It's so bad that I actually laughed

*2016-06-30*

You have enter your specific help desk's website EVERY time you use the app. That alone is ridiculous but you also have to log in again! If you have Google 2-step then be prepared for 4-5 screens to look at your tickets anytime you open the app. 

By the way... stop trying to make "new" mojo happen. It's clunky, hard to use, has awful Star Wars references and is just confusing. I'm pushing my company hard to switch ticketing systems because of it. 

AVOID THIS APP.

## Frequently asked questions about Mojo Helpdesk

### What is Mojo Helpdesk?

Mojo Helpdesk is a mobile application designed for managing customer support operations. It allows users to handle tickets, manage contacts and agents, and access reports and account settings from their Apple mobile devices.

### Is Mojo Helpdesk free to use?

Yes, Mojo Helpdesk is available for free. The app does not have any associated costs for download or basic usage.

### What devices does Mojo Helpdesk support?

Mojo Helpdesk is compatible with iPhone, iPad, and iPod devices. It is designed to provide a seamless experience across these Apple mobile platforms.

### How often is Mojo Helpdesk updated?

The latest version of Mojo Helpdesk is 2.0.2, which was last updated on February 6, 2026. While specific update frequency isn't detailed, this indicates ongoing development and maintenance.

### What kind of reports can I access with Mojo Helpdesk?

Mojo Helpdesk allows users to view and manage various reports, including dashboard summaries, ticket counts, and aging reports. This helps in monitoring support performance and trends.

### Can I manage multiple helpdesk accounts with Mojo Helpdesk?

Yes, Mojo Helpdesk supports multiple helpdesk accounts. You can access and manage any account where you hold at least an agent role.

### What age rating does Mojo Helpdesk have?

Mojo Helpdesk has an age rating of 4+. This indicates it is suitable for users of all ages, with no mature content.

### Does Mojo Helpdesk have ads?

No, Mojo Helpdesk does not contain advertisements. The app is ad-free, ensuring an uninterrupted user experience.

## Version history (last 5 releases)

### 2.0.2 — 2026-02-06

- improving the helpdesk list saving process
- updated the privacy url
- replaced the forum button with blog button

### 2.0.1 — 2024-04-27

Updated some screenshots.

### 2.0.0 — 2024-04-09

New helpdesk launcher - supports multiple helpdesk accounts.

### 1.1.19 — 2021-01-23

Fixed the white screen issue for accounts with custom domain and no custom ssl certificate installed.

### 1.1.18 — 2020-11-28

Fixed blank screen issue after entering helpdesk url.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*