# Moment Garden: Your Baby Album — user reviews > 146 indexed App Store user reviews of Moment Garden by Contarini Ventures, LLC, rated 4.80/5 from 3,854 ratings. - Source: https://appshunter.io/ios/app/moment-garden-your-baby-album/id499969127/reviews - App overview in markdown: https://appshunter.io/ios/app/moment-garden-your-baby-album/id499969127.md - Rating breakdown: 5★ 3,495 · 4★ 236 · 3★ 45 · 2★ 30 · 1★ 48 ## What do users think of Moment Garden? Overall sentiment: negative **Pros** - 👍 Great app and developer support - 🔒 Private and secure way to share memories - 💡 Allows families to stay connected - 👍 Easy to use and functional - 👍 Helpful for long-distance families **Cons** - 🐛 Trouble uploading new memories - 🐛 Photos/videos not loading properly - 🐛 Glitchy and unreliable lately - 🐛 Outdated and limited functionality - 🐛 Customer service issues **Commonly reported bugs** - Photos/videos not displaying - Uploads failing or getting stuck - Notifications not working - Paid features not functioning **Most requested features** - Update the app with new features - Improve reliability and stability - Add backup/export functionality - Enhance photo/video handling ## Newest reviews (11 of 146) ### 4/5 — Good but needs some improvements *2026-06-19, version 4.8.0* I enjoy the moment garden app, however it has stopped working outside of wifi for my husband and I. I also think the notifications are quite unreliable. I need to click in and out of the updates tab multiple times before the notifications disappear. ### 3/5 — Used to work better *2025-07-19, version 4.6.6* I’ve used the app for years but the latest version has trouble uploading new memories ### 3/5 — Pls update *2024-03-19, version 4.6.1* People still use this app - it needs an update. There’s a few annoying bugs. Please! ### 2/5 — Frustrating lately, was so good until recently *2023-07-26* I’ve used the app for years, before and after becoming a grandparent. I pay for the upgraded experience. But as of late, there are ongoing issues where photos are uploaded but then can’t be viewed. This problem occurs, then goes away for a few days and then occurs yet again. Very frustrating. And yet again MomentGarden is failing. The issue of photos being uploaded successfully and they can’t be viewed by anyone. Just a blank square. This issue is persistent and I really wish you guys would find a fix. **Developer response:** We understand your frustration and extend our sincere apologies, Tedd. While we encountered some challenges, we're delighted to inform you that we're fully back on track! Contact us at help@momentgardeb.com, please. We'll be happy to provide you with the assistance to sort your situation out as soon as possible! ### 2/5 — Uploads aren’t functioning *2023-04-05, version 4.6.1* Generally we have enjoyed this app but for the past week, even with an update, it’s been impossible to upload any photos or videos. In the past this would occasionally happen, but now not a single photo will upload and no videos can be rendered for viewing. ### 3/5 — Great app, but has many timeouts *2023-04-03* We’ve had this app for four years now with mutations kids but in the last four months the app has not worked great. For example - I’ll upload a picture and it’ll show up as green (and no one can see it). Right now in fact, all the moments over the passed few years are showing up as green and I haven’t been able to upload pictures/videos for almost a week. Would love for this to get resolved. **Developer response:** Thanks for taking the time to write to us. We understand your frustration and extend our sincere apologies. While we encountered some challenges, we're delighted to inform you this issue should no longer occur. Contact us at help@momentgardeb.com, please. We'll be happy to provide you with assistance! ### 2/5 — Doesn’t work anymore *2023-04-01, version 4.6.1* We used to love this app, but recently it’s stopped working. Photos and videos appear to load but can’t be viewed—instead it just appears as a green screen. It’s very frustrating especially because we pay for the upgraded app. ### 3/5 — I love it I hate it. *2023-03-04, version 4.6.1* I have been using this app for years cuz I do not like to post some pics on social media but want to share pics with multiple family members. Over the last few months not all my pics are coming up !!! Idk what has changed, there are no update available. Please fix !! I have recommend this app to many friends and family ! ### 2/5 — Images and videos not loading *2023-02-28, version 4.6.1* I’m getting a green loading error message again on all my pictures. Please help! ### 3/5 — Great app. Needs updating. *2023-02-06, version 4.6.1* Long time user of MG and always paid for the premium their, but it has a number of bugs which have been acknowledged and confirmed by the developer, but in 6 months has not been fixed. HD videos not uploading in HD is the main problem. No updates in 5 months! Hopefully the new owners intend on continuing to develop the app, but I am actively looking at other options to spend my money. Love the app and wouldn’t hesitate to recommend it- but the bugs need fixing. ### 1/5 — Images and videos not loading *2023-01-22, version 4.6.1* Please help! After 5 years of loyally using this app to store all my daughters memories, the last 3 weeks have been constant frustration. My pictures and videos will not load. She turns 5 today and I’ve been planning to create 5 books. Couldn’t be a worse time for this to happen and no one is responding to my emails requests for support. Can someone respond to me? ## Most critical reviews (10 lowest-rated) ### 1/5 — Warning!! Do NOT order Photo Books! *2023-10-05* They used to be great. Responsive customer service, intuitive functional app, and now they have basically ghosted. I ordered a photo book 6 weeks ago (for $156) and it never came. Reached out through multiple avenues for solution and nothing. FB page shows multiple customers in the same situation. Do not spend money in this app! If you’re going to use it to store pics that’s one thing … don’t give them any of your money though. (And honestly I wouldn’t trust them with any of my memories) **Developer response:** We sincerely apologize to you and thank you for reaching out. While we encountered some challenges, we're happy to inform you that we have resolved all book issues. Please get in touch with us at help@momentgarden.com to know the status of your request. ### 1/5 — Cannot get ahold of anybody *2023-09-23, version 4.6.1* I have used this app for years and have ordered books for all my girls yearly. I ordered a book a month ago for my daughter’s bday and I haven’t heard anything besides the confirmation that it was paid for and ordered. I have emailed about 6-7 times with no response. I am SO heartbroken to not have the book that I’ve spent an entire year building. 😭 I suggest finding a more reputable app! ### 1/5 — Outdated very limited functionality *2023-07-03, version 4.6.1* Hard to do much. Only 1 way to extract everything I have put in. ### 1/5 — Not good anymore *2023-06-05, version 4.6.1* I used this app for over 10 years and in only in maybe 6 months or more I have the same problem like everyone else is commenting. I emailed the company twice and got back to me saying they are working on it but that was months and weeks ago. I can’t believe they can’t fix it. I had the star membership and I just canceled that. I am about to give up on this app and close my account. ### 1/5 — Doesn’t work anymore *2023-06-03, version 4.6.1* Used to be a great app, sad that it’s so glitchy now and not showing so many photos. I’ve used it for years but looks like we will need to find a new memory app for photos & stories. ### 1/5 — No longer working :( *2023-04-10, version 4.6.1* My family loved this app but recently the majority of uploaded photos will not display. It is sad but I feel like I need to look into finding a different platform to share my family photos on. ### 1/5 — Doesn’t work anymore *2023-04-10, version 4.6.1* Used to be a great app, but it’s been unreliable for several months. Like other reviewers have said, it just won’t upload photos or process videos. ### 1/5 — Stopped working *2023-04-05, version 4.6.1* Won’t upload photos anymore; it “says” they are uploaded but just has a blank screen. No one else can see the pics either. PLEASE FIX THIS developers, or we will switch to a different platform. Thanks! ### 1/5 — Constantly having issues uploading photos *2023-03-26, version 4.6.1* We used to absolutely love this app. However recently we constantly have issues uploading new photos and our family just sees black images. ### 1/5 — App doesn't work! *2023-02-05, version 4.6.1* The app hasn't worked correctly in months and it's incredibly frustrating! The photos say they're uploaded but they just show as green with the app logo... And usually I don't realize it until I've uploaded a bunch. So I have to delete them all and redo it all, but not right then! Because it still won't work. I have to remember later in the day to do it, and maaaaaaybe it'll work then. But still, maybe not. We've emailed multiple times with no fix. Please please please fix!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2025-10-30, version 4.7.7* Great app and developer was very helpful with one small issue that they fixed in an update. ### 5/5 — The Best Way to Protect & Preserve your Memories *2025-02-11* Moment Garden has been an incredible platform for our family, and I truly appreciate the team’s dedication to providing a safe and meaningful way to document our children’s memories. A special thank you to their support team for their patience and persistence in resolving a technical issue—we felt truly valued as users! In a world where social media can often feel overwhelming and toxic, Moment Garden is a breath of fresh air. It allows us to share precious moments with our loved ones in a private, thoughtful way, keeping our network connected while protecting our children’s digital presence. I’m so grateful for this platform and highly recommend it to any family looking for a secure and heartfelt way to preserve their memories. ### 5/5 — My Great grand children *2024-10-16, version 4.6.6* I really enjoy hearing about the activities and achievements of my Maroney kids. Thanks Cara & Brandon🥰 ### 5/5 — Amazing *2024-08-24, version 4.6.6* I use this application for more than 10 years, thank you very much ### 5/5 — Family connection *2024-07-08* This is a fantastic website. We have been enjoying Moment Garden for years. We have a beautiful history for everyone of our 6 grandchildren. All of my siblings use the website for their families as well. We are all connected to each other’s families. Love it and recommended it to all my friends. ### 5/5 — Insuffisances et incohérences *2024-06-27* Sur iPad, bascule permanente entre mode paysage et portrait pour visionner les vidéos. Navigation entre les moments très aléatoire, impossible de sélectionner plusieurs photos dans Photos et de les envoyer en une seule fois sur Momentgarden, il est systématiquement demandé de se loguer sur l’application, alors même qu’elle est déjà ouverte et loguée, sans possibilité de se reloguer à ce moment. ### 5/5 — BEWARE… Not sure they are still in business *2023-09-15, version 4.6.1* Be Careful. I had used this app for several years and loved it. Just recently ordered two books, paid for them and have NOT RECEIVED them. Have emailed them no less than a dozen times with NO RESPONSE. No way to contact them via phone . NO CUSTOMER SERVICE. ### 5/5 — Is something wrong? *2023-07-30* We have been using this app dutifully for 6 years chronicling our children’s lives, and have recommended it countless times. We have also used it to order many memory books as gifts. Over the last several months the pictures no longer load on mobile devices and our family and friends complain that they can’t “see” what we are uploading, and neither can we. Does the team have any idea what is causing this? When will it be resolved? Is it possible to download what we have uploaded, as we are afraid we have lost access to the only source of these photos. Thanks in advance! **Developer response:** Thanks for taking the time to write to us and your continious support over the years. While we encountered some challenges, we're delighted to inform you that we're fully back on track! Yes, it is possible to download your Garden content. Contact us at help@momentgardeb.com, please. We'll be happy to provide you with the assistance to sort your situation out as soon as possible! ### 5/5 — i love everything except the glitches *2023-03-06* I love this app and so does my family. We’ve been using is consistently for over a year. The only problem is when I go to post sometimes it doesn’t load the image on the app. It just shows a green tile and I have to wait a day or two and try again. **Developer response:** We are very sorry for the inconvenience. This issue should no longer be occurring. Could you please contact us at help@momentgarden.com? Our team will get back to you as soon as possible. ### 5/5 — 100% recommend❤️ *2022-06-13* I found this app the day my husband and I gave birth to our first baby girl. Neither of us have social media so this is such a great way to share our beautiful baby with her whole family. Moment garden is super easy to use and we all absolutely love it!!! I 100% recommend this app it is absolutely fantastic! ❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*