# MoMo App — user reviews > 203 indexed App Store user reviews of MoMo App by MTN FINTECH(PTY) LTD, rated 3.50/5 from 1,211 ratings. - Source: https://appshunter.io/ios/app/momo-app/id6532622230/reviews - App overview in markdown: https://appshunter.io/ios/app/momo-app/id6532622230.md - Rating breakdown: 5★ 576 · 4★ 124 · 3★ 138 · 2★ 117 · 1★ 256 ## What do users think of MoMo App? Overall sentiment: negative **Pros** - 🚀 Fast transactions - 💡 Innovative features - 👍 User-friendly interface **Cons** - 🐛 Bugs and glitches - 🔒 Security issues - 🔋 Performance problems - 👎 Poor user experience **Commonly reported bugs** - OTP generation failure - Verification link issues - Inability to log in - Unresponsive app features - Incompatibility with eSIM **Most requested features** - Add YelloSave feature - Improve verification process - Integrate more services - Allow profile picture customization - Optimize app performance ## Newest reviews (15 of 203) ### 4/5 — Great App, but It Could Use a Few Tweaks *2026-07-18, version 3.3.3* I’ve really been enjoying the new MoMo app. The interface is clean, modern, and much easier to use than the previous version. Overall, it’s a significant improvement. However, I’ve been experiencing an authentication issue. Almost every time I need to verify using an OTP, the app takes me out of the authentication flow, forcing me to start the process again. I end up having to authenticate twice before it finally works which could be frustrating. ### 2/5 — I have to login twice every time *2026-07-13, version 3.3.3* With biometric login, immediately I log in, I’m logged back out that very same second and have to login again. It’s frustrating. ### 2/5 — Lanelady *2026-07-01, version 3.3.3* The APP has stopped working on my iPhone 7! Although I have a working internet the APP is frozen asking me to check my internet!!! ### 3/5 — Forfait impossible *2026-06-10* Je ne peux pas activer les forfaits via l’application J’appuie ça ne marche pas Revoyez ça ### 4/5 — Short Verification Time stamp *2026-06-02, version 3.2.7* It is actually good to have an app which literally eases one’s navigation to make certain financial transactions. But I must say on this updated app, the verification time given is too short. The OTP message comes after 5 seconds and by the time you input on the momo app, you’re having less that 13 seconds which is far less time to approve Identity verification. Please, you guys should work on this ### 2/5 — Upgrade!!! *2026-05-19, version 2.6.9* This app need upgrades and I try to updates , it’s not working iPhone 7 ### 3/5 — MTN should read rating comments *2026-05-17, version 3.2.7* MTN should read rating comments because it will help improve future updates. My concern is that many travelers from Ghana to other countries face challenges logging into their accounts after changing smartphones. Since they are outside Ghana, roaming services sometimes cannot receive the OTP verification code. We need an update that allows OTP verification through WhatsApp or email, not only SMS. This will help travelers easily verify and log into their accounts when abroad. Thank you. ### 3/5 — Notification *2026-05-15, version 3.2.7* Faudrait ajouter une fonction de notification en cas de réception d’argent ou de transfert pour ceux qui n’utilisent pas leur carte SIM directement dans le téléphone ### 3/5 — DO SOMETHING ABOUT IPHONES WITH iOS 15 AND LESS *2026-05-13, version 2.6.9* The App is very good but the inability to use it on iPhone 7plus with iOS 15.8.8 (last version for iPhone 7plus) very frustrating. You are allowed to download it but once you open the App, it’s then requests you to update. ### 4/5 — Verification Challenges with Current Update *2026-05-03, version 3.2.7* I have been using this App for a while now with no challenges until recently when I was logged out and had to re-verify. The link for verification expires in 15 seconds but the link even when it’s sent, it will arrive in my text after about 5 minutes or more and I can’t use it. I believe this is from a recent update of the APP and must be looked into, I have an eSIM and roaming and if this could be the reason then the App should be updated to help the many individuals who would be in the same position. This review is to request for this situation to be looked into. ### 2/5 — Favorites renamed *2026-05-03, version 3.2.7* With the recent update, the names on all my favorites have been cleared with the numbers replacing them. Kindly add a button or something to be able to clear all favorites and re-add them or a refresh button that refreshes the list based on the database. ### 2/5 — MTN issues *2026-05-03, version 3.2.7* This is really bad ,i recently cleared my phone and downloaded the app back I want to log in and they kept on telling me to verify using the old device I was using like tf? This is the same device I was using I just cleared it I really liked how seamless the app is but the part where it gives me trouble to log back in is what’s bad ### 3/5 — Paramètres d’authentification trop courte *2026-05-03* J’appréciais vraiment votre app mais depuis il est inutilisable avé votre lien d’authentification. Déjà même avec votre propre réseau internet le lien prend plus de 30 secondes avant de charger. J’espère que vous feriez une maj dessus. ### 1/5 — Update is a mess *2026-05-02, version 3.2.7* Was working fine but updated app is a waste of time. I’ve not been able to log in. Sim is in this phone yet no OTP, no verification link received in SMS after several attempts in several days ### 1/5 — Fix this…. *2026-05-02, version 3.2.7* How do us roaming, using momo for business now work? New update is not helping! Link takes for ever to come and u only got 15sec , by the time you go off momo to message 15secomds is already up…. This doesn’t make sense. Fix it!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2026-08-16, version 3.3.3* This new app is not working on my phone if I put my number it says invalid number 🤦🏻‍♂️ ### 1/5 — Lags *2026-07-01, version 3.3.3* Needs update because there are a lot of lags or bugs ### 1/5 — Sign In Issue *2026-06-30, version 3.3.3* Awful experience.. Everytime you sign in to make a transaction, you immediately get signed out. it’s been like this for weeks. you end up wasting so much time. makes me wonder what the purpose of this app is if you can’t use it. ### 1/5 — OTP issue *2026-06-08, version 3.3.3* OTPs does not pop up to enable logins. I have to restart app for that 5 times for OTP to be sent before logging in and sometimes even when the OTP comes and you want to login it take u back to the login interface. The new update also sucks. ### 1/5 — Trash *2026-05-17, version 3.2.7* The app refuses to open.. after putting password and waiting for the code, it arrives instant as usual but when entering the code it refuses to approve the password thus making it impossible to access your funds ### 1/5 — Verification problem *2026-05-09, version 3.2.7* The verification times out, what you receive is not a link you can click you have to paste it in a browser but times out useless upgrade ### 1/5 — OTP failures *2026-05-05, version 3.2.7* Why without my consent would Mtn want to put my account in this device wallet is beyond sense! The new update for verification is not working and doesn’t give sufficient time to receive a OTP epic failure for when we’re out of Ghana traveling. Fails with ESIM phones. What is 15 seconds to verify with code are you all drinking rum this is Africa ### 1/5 — Omitted country *2026-05-03, version 3.2.7* Why Nigeria not on the list of countries on your app ### 1/5 — Never Worked *2026-05-02, version 3.2.7* App has never worked for me, keep being told that it’s because I’m using an eSIM but update after update no fix in site. Disappointing from MTN ### 1/5 — New Update *2026-05-02, version 3.2.7* The new update is not working with e-sim. My app updated automatically and now I'm trying to sign in but it's giving me notification that I should insert sim in the phone. Please fix this ## Most praised reviews (10 highest-rated) ### 5/5 — Nice *2026-08-17, version 3.3.3* I love the app ### 5/5 — MoMo *2026-08-06, version 3.3.3* I can’t open mine ### 5/5 — Retour d’expérience *2026-07-04* Votre nouvelle mise à jour est très réussie. L’application est plus moderne, plus fluide et visuellement plus agréable à utiliser. En revanche, je trouve qu’elle est un peu moins intuitive, surtout pour les personnes qui ne sont pas habituées à ce type d’application. Il y a beaucoup d’options, ce qui peut rendre la prise en main un peu plus compliquée. J’ai aussi remarqué qu’il n’est plus possible de retrouver facilement les frais de retrait. Sur l’ancienne version de l’application, on pouvait consulter directement les tarifs en fonction du montant à retirer. Dans la nouvelle version, je n’arrive plus à trouver cette information, alors qu’elle est pourtant très utile pour les utilisateurs. En résumé, la mise à jour apporte une meilleure fluidité et un design plus moderne, mais il serait appréciable de rendre l’application plus intuitive et de réintégrer l’affichage clair des frais de retrait, comme c’était le cas dans l’ancienne version. ### 5/5 — can’t buy airtime since recent update *2026-06-12, version 3.3.3* Since updating 3 days ago, buying airtime is timing out. ### 5/5 — My phone *2026-05-02, version 2.6.9* Allow my phone to use the app please stop saying I should update ### 5/5 — Read my Review need more upgrades *2026-02-16* This is really good have enjoyed but if possible making the virtual card to have a physical card and Pos machine for payment and withdrawal it will be really good. Can be on Apple Pay and google pay can just use your phone to pay anywhere without even moving around with your card. Especially my country Cameroon if this made there believe you this company will take almost the entire country with this because we have nothing like this. ### 5/5 — App is good but needs a small fix *2026-01-23, version 2.9.4* I use your app on iPhone and noticed an issue at the end of a transaction when at the point of either generating a receipt or returning to home screen, the app goes into some kind of a loop and I have to restart the phone for it to work again. ### 5/5 — MTN virtual card ? *2025-12-31, version 2.9.4* Please, where can I find the MTN virtual card? ### 5/5 — Bellefrance *2025-12-26* Super facile et très pratique ### 5/5 — Good app *2025-12-22, version 2.9.4* Good app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*