# MOMS Route — user reviews > 60 indexed App Store user reviews of MOMS Route by MARCO'S FRANCHISING, LLC, rated 1.10/5 from 193 ratings. - Source: https://appshunter.io/ios/app/moms-route/id1630463183/reviews - App overview in markdown: https://appshunter.io/ios/app/moms-route/id1630463183.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 0 · 2★ 5 · 1★ 184 ## What do users think of MOMS Route? Overall sentiment: negative **Pros** - 📍 Basic address linking to navigation - 📞 Ability to call customers from app - 🏷️ Improved dispatch tags system **Cons** - 🐛 Constant crashes and freezing - 🔋 Excessive battery drain even when closed - 🗺️ Maps integration severely broken - 📱 Apple Maps forced as default with no alternatives - ❌ Missing critical driver features from predecessor - ⏱️ GPS location recognition failures - 💰 Removed customer tip functionality - 📝 Requires paper signatures instead of digital - 🚗 Dangerous distracted driving requirements - ⚠️ Tracks location 24/7 even when off-duty - 😤 No updates or improvements in over a year - 🎯 Incomplete and rushed development - 📊 No visibility into earnings or delivery stats **Commonly reported bugs** - App crashes constantly during use - Maps application becomes unusable after address selection - Apple Maps defaults to 'steps' route requiring multiple cancellations - Delivered button doesn't work or register properly - GPS fails to recognize driver is at delivery location - Location services required to 'Always' to mark deliveries, draining battery - Navigation slideshow effect requiring excessive swiping - Duplicate orders with incorrect phone numbers - Check-in feature not working automatically - App fails to recognize location services set to 'While Using App' - Maps won't transfer to CarPlay properly - App continues draining battery after being closed - Incompatibility with iPhone XR and other Apple devices - Incorrect address suggestions requiring multiple retries - App stuck loading 90% of the time **Most requested features** - Dark mode to reduce eye strain - Google Maps as navigation option - Ability to clear or reset delivery queue - View accumulated tips during shift - Display delivery instructions (gate codes, contactless, etc.) - Show customer name and order details - See remaining deliveries in queue - One-click store contact button - In-app customer messaging - Digital tip collection at door - Mileage tracking - Driver stats and performance metrics - Mark delivery complete outside exact GPS location - End run button when returning to store - Pre-loaded text message templates - Turn-by-turn navigation that tracks in real-time - Ability to view order totals and payment status - Return-to-store navigation button ## Newest reviews (17 of 60) ### 1/5 — Updates??? *2023-12-30, version 1.0.1* It’s almost January and still no updates to the app ever since it launched. We know you see these reviews you have had 3+ months now to at least make the app a little better, cmon guys… ### 1/5 — App has bugs *2023-12-23, version 1.0.1* I work for macros as a delivery drive the app is supposed to check you in automatically and show the store we’re we are and it won’t work all drives have the issue.App crashes a lot also. Please immediately fix this!!!!!!!!!!! ### 1/5 — Useless and Terrible *2023-11-07, version 1.0.1* Go back to the FoodTec app. ### 1/5 — So many changes needed (or things missing) *2023-11-02* I’ve been delivering for Marco’s for 5 years using the last system/app, Foodtec. This app doesn’t have any of the features that made delivering so easy like Foodtec did. I’m pretty disappointed because this app should be ready to use smoothly before rolling out to so many stores. Some things that need to be added: - Ability to choose which app is used for navigating to deliveries (defaults to apple maps and no way to change) - Ability to click on an order and see more info like customer name, building name, detailed order info - After delivering all orders in a run, add a button that takes you back to the store from your current location (using the user’s preferred navigation app) - Also a button to call the store straight from the app - Ability to mark as delivered not exactly at the marked address, sometimes GPS doesn’t recognize the location correctly and I can’t mark as delivered until getting back to the store, causing false late deliveries - Ability to end run when getting back to the store - Mileage tracker - Dark mode would be a plus - Look into Foodtec, there were some fun trophies and stats you could look at such as amount of deliveries in a month, fastest deliveries, average percentage of tips There are definitely many more but just a few of these would help a lot. Please work on updating this app, I’m very surprised it’s only had one update since launching and that was a year ago. ### 1/5 — Embarrassingly bad *2023-10-20, version 1.0.1* Can’t believe MOMS is even a real thing ### 1/5 — Use the old App *2023-10-18, version 1.0.1* App bad to use. Go back to the old one. I don’t like wet paper in the rain. Pls pls pls ### 1/5 — Worst ever *2023-10-17, version 1.0.1* This app lost me money it is a complete joke don’t use so bad sooo so bad soooooo bad joke of developers.. you all should be fired immediately I mean it……. ### 1/5 — Worse than FoodTec in every way and more *2023-10-12, version 1.0.1* While FoodTec wasn’t perfect and could have used some more additions it had everything you would need in day to day delivering. The developers of this app had an amazing reference to use to implement existing features and more but instead made one of the worst systems I have ever seen. This app is missing- -Stats screen to see how much you have made/how many trips/deliveries you have taken -A functional maps button. I cannot believe an app for delivery drivers does not work with any form of maps. CarPlay does not work and drivers with it are having to manually move the maps around to see where upcoming turns are which is very dangerous. -Delivered button rarely works and does not send any indicator to people in the store you are on your way back. -Can’t even view delivery instructions such as no contact or instructions on how to get to more confusing locations -Can’t contact customers anymore without manually typing a phone number now to text or anything which is slowing everything down. -THE BIG ONE. Customers now do not have the option to add additional tips if there is one on the order which is loosing all drivers money and absolutely needs to be changed now. Many customers have $1-$2 on their order and add extra depending on service and that option has been completely removed. -Customers hate it. Every delivery I have taken so far they all point out how the new ordering app is way worse than the old. Overall this app is absolutely horrible and there are many many more issues than these. Marco’s switched to this because FoodTec is raising prices and it clearly shows how little corporate is in touch with their employees and customers. It shows they are just money hungry and will screw over everyone else if it means they get what they want. This app and whole system feels like it was developed on scratch in a week for a school project. This app development history has 2 updates. 1 was the release of this app over 1 year ago and another over a year ago with “minor fixes”. They honestly should be ashamed if this app has been in development for that long and wash shipped in the state it’s in. I guess Marcos will follow Pizza Hut in going out of business because of horrible corporate decisions! :D ### 1/5 — This App Made Me Quit My Job *2023-10-05* I was an associate with Marcos for over a year, but when they introduced this app, my tip income decreased because the app doesn’t have a function for customers to add tips, the button to mark an order delivered doesn’t work, and every time I get a new delivery I have to log out, log in, click the address, cancel, because by default it gives the wrong address, then finally I get the correct directions for my delivery. It’s very frustrating going from a system that simply works, to one that doesn’t even correctly do it’s only core function. Also it has been months sense this change and I am yet to see an update. Utterly ridiculous. ### 1/5 — Why? *2023-10-04, version 1.0.1* We had a decent system that worked just fine. What is this? It’s so buggy and crashes every time I try to use it. ### 1/5 — Help *2023-10-02* Please change this app by going back to the older system or the developers go look at the other system and make it some what like it customers are complaining every delivery I walk in a store wearing my uniform and people tell me they love the pizza but don’t order because of the app now we have lost customers also customers that I’ve seen buying our pizza for 2 yrs don’t anymore they won’t order any more because of the app there is a saying don’t fix what isn’t broken this app is broken it was fine before the zones where number you could tell so much easier where places where on the map idk if who made this app has ever delivered a pizza or delivered in the rain trying to get a signature on a wet paper also I feel like it’s definitely not helping the spread of germs having to had my clip board and pen to 15 different people a night I love working for Marcos I take pride in my job if I’m delivering or making the food I’m just begging to go back to driver Iq or make this app better please. ### 1/5 — Absolutely horrible!! *2023-09-30* Everything about this app is a downgrade. There’s no more comment section for customers to put in gate codes to get into gated communities. There is no way for the customer to give us special instructions. The GPS is a serious step down from the previous app. I have been a delivery driver for over a year, and very rarely had a late delivery and now almost every delivery is considered late. We’ve had the new app for not even a week yet and I’ve already had multiple complaints from customers saying how trash it is. My tips have greatly been affected, and this alone makes me want to find another job. I am very disappointed. ### 1/5 — id give zero stars if i could *2023-09-21, version 1.0.1* i could write out an entire review but i think everyone else has summarized it perfectly. absolutely trash. dont be surprised if half of your drivers quit and you lose half of your customer base. i’ll be calling corporate and informing them of how garbage this app is, and i hope my fellow drivers join me in that. ### 1/5 — Anyone there? *2023-09-20, version 1.0.1* Horrible app so many problems I really don’t think anyone is working on it. Hello? ### 1/5 — Very disappointed *2023-09-15, version 1.0.1* I loved my job until they switched our system over to this new app. It’s costed me my livelihood. I lost my wife, my kids, my car and my home. I’ve had to resort to a life of crime. Batman could come down and get me at anytime. 0/5 stars ### 1/5 — MOMS MAKES ME WANT TO DIE *2023-09-09, version 1.0.1* The new MOMS system is garbage. Bring back FOODTEC! ### 1/5 — Trash *2023-09-07, version 1.0.1* This app is trash and does absolutely nothing for the drivers. WORST APP EVER ## Most critical reviews (10 lowest-rated) ### 1/5 — Make it so we can clear the queue *2025-08-05, version 1.0.1* i work at two different stores and i have to completely delete the app and re set it up every time i work at one or the other. please fix this 😭 ### 1/5 — Horrible *2025-07-25, version 1.0.1* Endless problems from not working, having restart phone to get it to work, wrong addresses, and saps way more battery then it’s worth. Absolutely garbage don’t know why they don’t fix any of our apps ### 1/5 — 2 years later *2025-04-26, version 1.0.1* No update 2 year later. Still waiting for a better update. ### 1/5 — Opinions from a driver of 2 momths *2024-11-25, version 1.0.1* Please add dark mode. I hate getting flash banged when I move back to the app from my maps. Also, please fix the interface with apple maps where it automatically sets the route as a “steps” route. I have to click the address in the app, confirm I want to go to maps, press go, cancel the route, then press go again just to get it to set the route like a regular map. With these changes it would be bearable to use. ### 1/5 — App review from a Marco’s GM *2024-10-23* This app is beyond trash. Ignore the fact it has none of the features FoodTech did, ignore the fact it looks terrible and really only does one thing: lets you mark a delivery complete. The real reason it’s garbage is because it drains your battery down exponentially faster than if the app wasn’t used. I took 3 deliveries today, wasn’t using my phone at all except to open google maps, and my battery life went from 75% to 21%…in the 3 hours I had the app open. If this wasn’t bad enough, it CONTINUES to drain your battery even after the app is CLOSED. This is because for the app to mark something delivered, you have to manually allow the app to Always Use Location in the app settings. (The prompt the app opens up will not work, you have to find the app in Settings on the IPhone) If you forget to go BACK into the app and turn the setting back to Never/While Using the App, your battery life will continue to drop like crazy. I have tested multiple times and my phone battery life returns to normal drop rates after i manually switch off the location tracker. It’s been over a year fellas, get our drivers a real app that doesn’t destroy their invaluable phones battery life, both long and short term life. ### 1/5 — Terrible app *2024-07-09, version 1.0.1* I was a delivery driver for Marco’s back when we used FoodTec. It was exponentially better than this app in every way. The other reviews mention numerous updates that could be made to this app to make it more usable and effective for drivers. Not to mention, features that would make it more convenient for customers as well. This app should not have been rolled out with as many bugs and inconveniences that it has. The poor app quality and design genuinely make our jobs more difficult. Do better. ### 1/5 — Complete and utter piece of garbage *2024-06-09, version 1.0.1* Crashes constantly, horrible UI and UX design, and the app has seen ZERO renovations or changes since the initial release. This is just lazy app design and development. I wish I could rate it lower. ### 1/5 — 🙄 *2024-04-24, version 1.0.1* Updating would be nice! At least make it where the customer can select a tip of 10/15/20%. If I'm like anyone else or even customers signing a paper in the pouring rain isn't cool. Not only that. If we lose or gets to wet then we lose that tip. ### 1/5 — balls app *2024-03-31, version 1.0.1* it’s so bad it’s funny what are yall doing ### 1/5 — 0 STARS: only 1 function AND it fails at even that *2024-02-23* I thought the rated-3-star dominos delivery app was bad but this is worthless. - there are only 3 screenshots because that’s all there is… literally all it does is link an address to your phone from the store, that’s the entire app, nothing more… aside from wasted time and danger from trying to get it to stop crashing because apparently that simple task of linking an address which you can do faster with your eyeballs in person is too much for it. - maps app will become unusable after pressing the address and you have to close and reopen the maps app before it works, again it would’ve been faster to enter it in yourself on the maps app. - Crashes constantly - you don’t know if you’ve marked the delivery as delivered or not And it won’t let you press it before you get to the address which would be normal but it loses the delivery from your phone when you Are in range ## Most praised reviews (4 highest-rated) ### 5/5 — AMAZING APP *2023-07-11* This truly is the future. Removing features that nobody liked, very good Marcos. Paper truly is the supreme form of communication. I cannot wait to carry a clipboard and receipt with me to every delivery whilst also balancing the drinks and salads and pizzas. It’s like, idk, more authentic. Very pojjers, no clap, for fake for fake, on gog. Never update, leave as is. Now we have the best Website AND the best Delivery App. Marcos be clapping the other big boys SHEESH ### 2/5 — Please update! *2024-11-03, version 1.0.1* This app is required for drivers so could you make Google Maps an option instead of only letting apple users use Apple Maps? ### 2/5 — It’s okay *2024-04-01* The app is okay. I just feel that it’s missing quite a few things that could make everyone’s jobs (and ordering, for customers) easier: -add the ability to see accumulated tips -add the ability for drivers to see delivery instructions in the app: gate codes, contactless, no doorbell, etc. -fix the issue where, when you tap the address to navigate, it will create a kind of slideshow to show you where to go, so you have to swipe for each direction. I’ve found that clicking end navigation and then start again will fix this, but if out-the-door time matters, the time to do this adds up on a busy day. -add the ability to contact your store with a one-click button -add the ability to message the customer through the app -add the ability to see how many orders are left to deliver from the store, so you know if you need to be quick to get into the store and out. -add the ability to see each order’s total, so you know for sure that they’ve been paid Quality of life additions and general functions of the app matters for drivers because you need to be quick. But using this app, there are many roadblocks to go around to be able to do your job effectively and efficiently. Personally, I’ve noticed that these (rather, the lack of these) really hold me back and increase the likelihood of mistakes made. I know that Marco’s is about making the customers happy, but it seems that some things are overlooked when it comes to employees. If you took the time to read this, thank you. ### 2/5 — It’s not great *2023-11-09* You can tell they rushed out the app because they had to get the system out on time. Very barebones basic. I’m atleast glad you can start navigating by pressing the directions button. But for some reason Apple Maps doesn’t like the address it gives so you have to close it out then re-navigate. And you can call the customer with the phone number button. Though one time there were 2 instances of the order on the app, and one of them had a slightly wrong phone number. Not sure what that bug was about. At least they made the dispatch tags better. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*