# Monarch Resident Portal — user reviews > 231 indexed App Store user reviews of Monarch Resident Portal by Yardi Systems, Inc., rated 4.54/5 from 6,932 ratings. - Source: https://appshunter.io/ios/app/monarch-resident-portal/id1506977993/reviews - App overview in markdown: https://appshunter.io/ios/app/monarch-resident-portal/id1506977993.md - Rating breakdown: 5★ 5,072 · 4★ 700 · 3★ 250 · 2★ 106 · 1★ 337 ## What do users think of Monarch Resident Portal? Overall sentiment: neutral **Pros** - 👍 Easy to navigate - 🚀 Quick processing times - 💡 Convenient for paying rent and submitting maintenance requests - 👍 Good communication with property managers - 👍 Useful community features **Cons** - 🐛 Clunky login process - 🐛 Inconsistent notifications - 🐛 Unreliable 'do not show again' option - 🐛 Bulletin board issues with gaps and duplicate posts - 💰 Expensive convenience fees for payments **Commonly reported bugs** - Incorrect payment processing leading to late fees - Persistent deleted accounts showing up as payment options - Inconsistent certificate security **Most requested features** - Ability to view and access lease documents - Partial payment options - Improved bulletin board functionality - Automatic utility payment integration ## Newest reviews (12 of 231) ### 2/5 — Review *2026-08-01, version 26.4.0* Says no passwords but still makes me use a otp everytime and nobody responds to my emails I send through the app so unsure if they get them or not ### 3/5 — Timely responses *2026-07-17, version 26.4.0* No communication on resolution taken to resolve the issue/s. ### 4/5 — Easy to use but…. *2026-05-21, version 26.4.0* I gave it 4 stars because it was easy to make a payment. I didn’t give it 5 stars because there wasn’t anywhere to say what the payment was for. I want to be able to say which month’s rent I’m paying. ### 5/5 — Happy-Happy-Joy-Joy!! *2026-05-18, version 26.4.0* Good Times!!! ### 3/5 — Easy to use *2026-05-04, version 26.4.0* The app is way user friendly than the website to pay my rent ### 2/5 — !!! *2026-05-04, version 26.4.0* worst company ever ### 3/5 — Annoying *2026-05-01, version 26.4.0* Slow and annoying ### 5/5 — Clean and simple *2026-04-02, version 25.8.0* The interface is clean and everything is where it should be (at least for paying rent) easy to set up and keep going. ### 2/5 — Questionable *2026-04-01, version 25.8.0* The app has always been a bit slow and awkward but I just deal with it. The last two months however have been questionable. It doesn’t load or when it finally does load the screen is frozen so I can’t use it to pay my rent and I have to spend an extra $5 by using a bill pay place. (I Never have liked paying my rent this way, but it’s probably the company that controls things) Please just make the app work better ### 5/5 — Gran valué *2026-03-26, version 25.8.0* Tks for you help ### 5/5 — Guarantor *2026-03-01, version 25.8.0* Outstanding, Super user friendly ### 5/5 — Renter *2026-03-01, version 25.8.0* Great housing ## Most critical reviews (10 lowest-rated) ### 1/5 — Fees *2026-08-05, version 26.4.0* It shouldn’t be an extra fee for us to pay our rent in this app. ### 1/5 — Not a fan *2026-07-23, version 26.4.0* Not super efficient, makes it difficult to contact maintenance and very few amenities within the app. ### 1/5 — too simple *2026-06-30, version 26.4.0* boo ### 1/5 — HORRIBLE *2026-05-01, version 26.4.0* Would rate zero out of 10. Never works ### 1/5 — Worthless app *2026-05-01, version 26.4.0* Never works. It constantly times out. ### 1/5 — No *2026-03-16, version 25.8.0* I have to get a code everyone I sign in and it’s frustrating ### 1/5 — Fees are crazy *2026-03-05, version 25.8.0* Over 3% fee on a transaction with a debit card is crazy ### 1/5 — N/a *2026-03-02, version 25.8.0* N/a ### 1/5 — insane convenience fee *2026-03-01, version 25.8.0* why is the convenience fee 14.04 #whatthehelly #notconvenient ### 1/5 — Screen missing portions *2026-02-25, version 25.8.0* I just moved in and I am trying to add my bank account. I can’t add the deposit information because there is no enter button. Portions of the screen are missing. Very very frustrating! ## Most praised reviews (10 highest-rated) ### 5/5 — Apartments *2026-08-09, version 26.4.0* The Application has improved since when I first starting using it. Easy to navigate ### 5/5 — Review *2026-07-26, version 26.4.0* Very great and handy and convenient. ### 5/5 — Awesome *2026-07-10, version 26.4.0* Makes putting in maintenance requests and making payments a breeze. I appreciate this app. ### 5/5 — Easy App *2026-07-10, version 26.4.0* Great to use for rent payment ### 5/5 — Excellent app *2026-07-08, version 26.4.0* Makes my life easier ### 5/5 — An island on an ocean *2026-07-07, version 26.4.0* Of all the slop apps out there. This works pretty well guys ### 5/5 — It’s great! *2026-06-27, version 26.4.0* So easy to use!! Thank you. ### 5/5 — Easy to use *2026-06-18, version 26.4.0* The app makes it so easy to file a work request or contact the head office ### 5/5 — Easy to use for Rentals *2026-06-03, version 26.4.0* You can use multiple cards, debit, Venmo, etc. ### 5/5 — Facial *2026-05-23, version 26.4.0* Es muy facil y conveniente --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*