# Monarch Wallet — user reviews > 94 indexed App Store user reviews of Monarch Wallet by Splash Factory LLC, rated 4.70/5 from 394 ratings. - Source: https://appshunter.io/ios/app/monarch-wallet/id1386397997/reviews - App overview in markdown: https://appshunter.io/ios/app/monarch-wallet/id1386397997.md - Rating breakdown: 5★ 360 · 4★ 4 · 3★ 1 · 2★ 4 · 1★ 25 ## What do users think of Monarch Wallet? Overall sentiment: mixed **Pros** - 👍 Intuitive and user-friendly interface - 🚀 Fast transaction processing - 💼 Multi-currency support - 🔒 Secure wallet with private key control - 💡 Apple Pay integration - 📊 Portfolio tracking and market information - ✅ Reliable coin storage and transfers - 🎨 Clean and organized design - ⚡ Quick setup process - 🤝 Responsive customer support (when working) **Cons** - 🐛 Coins fail to send despite 'sent successful' message - 🐛 Coins not displaying in wallet despite correct blockchain balance - 🐛 App crashes when favoriting/unfavoriting coins - ❌ Poor customer support responsiveness - ⚠️ Support ticket system broken (Captcha verification failures) - 💸 High transaction fees - 🔴 Temporary outages after app updates - ⚠️ Functionality issues with buying and selling - 🚫 Misleading marketing claims **Commonly reported bugs** - Coins not sending despite successful confirmation message - Coins not displaying in wallet while blockchain shows correct balance - App crashes when favoriting or unfavoriting coins/tokens - Captcha verification failing in support ticket submission - Withdrawal failures with 'insufficient funds' error despite visible balance - App functionality issues after updates requiring restart - Incorrect coin value display (showing amount but not USD value) **Most requested features** - Notification sound/jingle when coins are received - Delete seed from settings after initial setup for added security - Improved fee structure ## Newest reviews (10 of 94) ### 4/5 — Monarch Wallet *2023-11-09, version 1.6.21* Monarch Wallet hasn’t worked for a few days now. Highly unusual because the wallet has worked without problems the last few years now. The current app is downloaded to the phone. Rug Pull? Update: The Monarch Wallet is now working. It was a temporary issue after updating the app problem solved. ### 4/5 — Seems good but buggy *2021-10-12, version 1.6.7* Looking for a good secure wallet. Shame it crashes when favourite / unfavourite a coin / token ### 4/5 — Great app *2021-06-03, version 1.6.0* Love the app and the customer service is top notch. I had minor issue with sending but I think it was a minor bug. All is good now, and the customer service actually responded to me. Not like all them other wallets that just push you aside and ignore you. Only thing I would change is, after setting up your wallet and WRITING DOWN YOUR SEED, the seed should be deleted from the settings. Just another layer of security. Write them down and put it in a safe. ### 1/5 — Can’t send or receive *2020-06-13, version 1.5.8* I can’t even send $20 of btc saying there’s an error validating my transaction ### 1/5 — Errors and errors and errors *2020-02-25, version 1.4.9* Can’t even start one purchase of Bitcoin. It says that my SSN number is invalid. Sent request for custom support. They emailed me requesting a screenshot. Sent that and no reply since. Zero customer service. Bull-poop ### 1/5 — Crashes every time I try to select %Earn *2019-07-09, version 1.3.8* I deposited my ether and btc in hopes of opting into their interest program but it keeps crashing every time I select %earn. Waiting for reply from developers ### 1/5 — Kind of worried about all these Reviews *2019-07-06, version 1.3.8* I just read all of these reviews and many are repeats and many have almost the same wording in them with different names on the review! This is extremely alarming and I’m thinking about moving my crypto immediately! ### 2/5 — Wanted too like this wallet *2019-03-03, version 1.2.3* I sent stellar to this wallet and it never showed up even tho it showed on the blockchain I emailed support with no response so I had to figure out how to send it to another wallet with the private key they really need to fix this ### 5/5 — Excellent *2019-02-22, version 1.2.3* monarchcould never be a real currency because of its speed and fee’s. monarch is nearly instant, fee-less and environmentally friendly. Can’t beat it! ### 5/5 — Solid and beautiful! *2019-02-22, version 1.2.3* This has the most useful things for someone who wants to know the value of all of their cryptocurrencies. Awesome app ever. ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitchy and doesn’t work when it needs to *2024-03-06* Was trying to sell some btc but the app just doesn’t send out any coins. What’s the point of using a wallet that doesn’t work when you need it to? ### 1/5 — Can’t send coins/No support *2023-02-18, version 1.6.19* I’ve sent multiple emails/tickets to let them know that coins aren’t displaying on my wallet yet the balance on the blockchain is correct. Very short response telling me they will let their techs know, but there was never a solution. Didn’t answer any of my questions either. And I still can’t send coins!! Find another wallet! ### 1/5 — Not able to transfer *2022-06-13, version 1.6.15* I can’t see my DGB balance and I am unable to transfer existing balance. ### 1/5 — CANNOT MOVE TOKENS + NO SUPPORT *2021-06-28, version 1.6.1* I have made multiple send attempts to exchanges in the last few days with multiple tokens from the Monarch Wallet, but the coins are NOT being sent. A prompt on the screen will say “sent successful,” yet the coins do not move. I went to the Monarch Wallet support site to submit a ticket. However, when attempting to submit a ticket, it just keeping saying “Captcha verification failed, try again!” Are you kidding me!? In the current market circumstances, and I cannot even move my coins or receive support???? ### 1/5 — CANNOT SEND OUT *2021-06-15, version 1.6.0* My ETH is stuck and I’ve been trying to send it to my exchange wallet for days. WHAT IS UP? ### 1/5 — Can buy but can’t sell! *2021-01-08, version 1.5.16* I have accumulated so much interest off of this site because I can’t find a way to purchase anything or sell my currency. A complete rip-off! I don’t recommend this app unless you know how to sell bitcoin. ### 1/5 — Horrible!! *2020-10-03, version 1.5.16* If you have any issues, good luck!! Customer service does not reply to your inquiries. I’ve tried and tried and tried to extra hard these guys only to get nothing. I’ve even reached out to the YouTube page.... nothing!! ### 1/5 — Unable to contact support *2020-09-01, version 1.5.14* I’ll change this rating once this gets resolved, but as it stands I cannot deposit btc into an interest account ( even though it has been approved) and I cannot get any support. I get errors when trying to deposit btc, and I get errors when I try to contact support. ### 1/5 — Seams sketch... *2020-07-04, version 1.5.9* The fact that after writing down your seed there’s an option to have it emailed to you should be a huge red flag for anyone downloading the app. ### 1/5 — Monarch Wallet *2020-06-19, version 1.5.8* The monarch wallet has great features and pretty good customer service. I’ve had some issues with the functionality of the wallet like selling and buying my crypto. Overall it’s seems to be a good wallet if everything works like it’s intended to. I’m since moved to another wallet because the Monarch had some kinks in it that I felt could use some improvements. Seems a bit over marketed by certain YouTubers. ## Most praised reviews (10 highest-rated) ### 5/5 — Yo *2021-11-03* Very nice 👍 ### 5/5 — Fantastic App!! *2021-05-21, version 1.5.20* Been using the app as my daily Crypto wallet for years. Overall, it’s been constantly updated; added all sorts of great services, and now with Apple Pay, I can have crypto bought and put in my wallet in minutes!! Really great app, definitely recommend! ### 5/5 — Awesome *2019-11-17, version 1.4* An awesome app from an awesome team. Earn interest on btc while controlling your private keys! ### 5/5 — Awesome job *2019-06-20, version 1.3.5* The owner is an amazing man, he has made this app look awesome and truly is great! You can earn interest on your crypto and the have giveaways that are real! I actually won a hat ! Thanks ### 5/5 — HODL *2019-06-15, version 1.3.3* Thanks for the XLM update. A great app all the way around. ### 5/5 — Great Wallet! *2019-05-12, version 1.2.13* Earning interest on my BTC, ETH & XLM! If they add ADA (Cardano) & ELA (Elastos), it would be amazing - would be awesome to earn interest on my two favorite coins outside of BTC & ETH! ### 5/5 — Good stuff! *2019-03-25, version 1.2.7* The best crypto wallet. Love this project and think it has a bright future!! I like it. ### 5/5 — Great wallet all the time *2019-03-25, version 1.2.7* No issues in receiving the money. I have been using the wallet for so long. It really works great. ### 5/5 — Great product *2019-03-22, version 1.2.7* Simple user interfaces. Its really easy to send and receive your monarch and you can take a picture of your friends qr code to send her monarch in seconds. Great job! ### 5/5 — Awesome app *2019-02-22, version 1.2.3* Great source of Bitcoin price value, news, and information. UI is so clean and works smooth. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-18.*