# Moncler Official Store — Shop Luxury Clothing > Official mobile store for luxury outerwear and apparel. (iPhone/iPad app by Moncler S.p.A..) - Source: https://appshunter.io/ios/app/moncler-official-store/id1526276232 (this page in markdown: same URL + `.md`) - Developer: [Moncler S.p.A.](https://appshunter.io/developer/947884863) - Category: Shopping - Price: Free - Rating: 3.88/5 from 51 App Store ratings · 21 written reviews indexed - Age rating: 17+ - Requires: iOS 16.4 · 94 MB - Languages: English - Released: 2020-10-07 - Data updated: 2026-07-31 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/moncler-official-store/id1526276232/reviews.md ## What is Moncler Official Store? Discover a new and personalized shopping experience on your mobile device with the new Moncler app. More than a simple shop, the app is an inspiration celebrating the brand’s heritage as pioneers of protective, embracing and luxurious outerwear at the forefront of innovation and style. Discover essentials in jackets, clothing, shoes, bags and apparel from the Moncler Collection, Moncler Genius, Moncler Grenoble and Moncler Enfant. Download the new Moncler app now and explore the collections, tap into special services and events, and discover our online exclusives. With the new intuitive navigation and design, you can now shop our luxury ranges directly from your smartphone. EXCLUSIVE OPPORTUNITIES Access exclusive Moncler events. Enable notifications and stay up-to-date with the latest collections, special projects and news in Moncler’s world. Stay connected. Never miss the best of Moncler. BOUTIQUE LOCATOR With our new mobile app, you can now find any boutiques around the world. Set the preferred physical store close to you, and book an appointment with one of our Client Advisors in store. You can also shop from anywhere by booking a virtual appointment with a Client Advisor. Questions, doubts, feedback? Get in touch with us at help@store.moncler.com. ## Key features - Personalized shopping experience - Discover luxury collections - Access exclusive events - Find boutiques worldwide - Book client advisor appointments - Shop online exclusives ## Recent user reviews (10 of 21) All indexed reviews: https://appshunter.io/ios/app/moncler-official-store/id1526276232/reviews.md ### 1/5 — Terrible customer service *2026-02-24* I love my Moncler products. Both the app and customer service are extraordinarily subpar for the brand you’re trying to be. ### 1/5 — Data Harvester *2026-02-24, version 13.1.0* Title. Why is my date of birth required upon sign up. How unusual. ### 1/5 — Do your customer really need to come to social media to seek your attention？ *2025-11-09* I purchased a waterproof down coat from Moncler, advertised as a “technical water-repellant satin” fabric. During a trip, I stored it together with my red Moncler ski pants, and the coat became visibly color-stained—the dye penetrated the fabric. If the fabric is truly water-repellant, this kind of absorption should not occur, which clearly shows a material or coating defect. I contacted Moncler’s customer service to ask how to remove the color stains. They confirmed my case and promised to reply within 1–2 business days, but it has been more than two weeks and there has been no reply at all, even after I followed up. Your service is truly disappointing. As a luxury outerwear brand, Moncler’s response is unacceptable. Do your customers really need to come to social media to seek your attention when your support team refuses to respond? I am extremely disappointed in both your product and your after-sales service. ### 5/5 — Great app *2025-05-14, version 11.2.0* So easy to find what you are looking for but the only thing ill say is that they need to add more junior clothes In stock other than that 5 STARS ### 1/5 — Your service is terrible *2024-12-22* I mean where to start here one, the website and the app are separate, you cannot scan the code in the app. **Developer response:** Hello, thank you for bringing this situation to our attention. We always appreciate our customers' feedback as it gives us the opportunity to improve our services. Warmly, The Moncler Team ### 4/5 — Fantastic, But Signs Me Out *2024-10-24* I love purchasing Moncler, but I am signed out if I close the app. I’m anticipating a change to this. **Developer response:** Hello, we are very sorry for this experience. We always appreciate our customers' feedback as it gives us the opportunity to improve our services. Warmly, The Moncler Team ### 1/5 — Keep canceled my order *2024-02-02* I purchased a down jacket for my girl from Moncler,but keep canceled the order! **Developer response:** Hello, we are sorry to hear that you are facing difficulties with the Moncler app. In order to further investigate this, we kindly invite you to contact us at https://www.moncler.com/link/action/ClientService-Contact providing more details. We sincerely value our customers' feedback as it gives us the opportunity to improve our services. Warmly, The Moncler Team ### 1/5 — Customer Support *2024-01-31* I bought Moncler sneakers, sweaters, multiple coats and jackets for my family this Christmas. I love the brand and the quality. One pair of sneakers did not fit, so I sent it back for a refund. I was told it could not be returned because it did not have a QR code with it. The shoes were never taken out of the box and there was no QR code included. Several calls to customer service were unhelpful. The employees were rude condescending and unwilling to help. I would continue to buy Moncler, but only from Saks or Nordstroms. Do not buy direct or online! **Developer response:** Hello, we apologize for the problems that you are experiencing. We kindly invite you to contact us at https://www.moncler.com/link/action/ClientService-Contact providing more details so we can further investigate this. We truly appreciate our customers' feedback as it gives us the opportunity to improve our services. Warmly, The Moncler Team ### 1/5 — bugs *2023-07-17* Anytime I open the moncler app and go onto the me button it says log in and register LITTERALLY when I logged in hours ago. pls fix this, this app should not be like this. **Developer response:** Hello, we are sorry to hear that you are facing difficulties with the Moncler app. In order to further investigate this, we kindly invite you to contact us at https://www.moncler.com/link/action/ClientService-Contact providing more details. We sincerely value our customers' feedback as it gives us the opportunity to improve our services. Warmly, The Moncler Team ### 1/5 — bugs *2023-04-07* It’s not letting me add anything to my cart and it says “sorry this item cannot be added to your ordered please fix this ASAP **Developer response:** Hello, we are sorry to hear that you are facing difficulties with the Moncler app. In order to further investigate this, we kindly invite you to contact us at https://www.moncler.com/link/action/ClientService-Contact providing more details. We sincerely value our customers' feedback as it gives us the opportunity to improve our services. Warmly, The Moncler Team ## Frequently asked questions about Moncler Official Store ### What can I do with the Moncler Official Store app? The app offers a personalized shopping experience for luxury clothing, including jackets, apparel, shoes, and bags. You can explore various collections, access exclusive events and online exclusives, and find Moncler boutiques worldwide. It also allows you to book appointments with client advisors, either in-store or virtually. ### What types of products are available on the app? The app features a wide range of luxury products from Moncler, including essentials from the Moncler Collection, Moncler Genius, Moncler Grenoble, and Moncler Enfant. This encompasses jackets, clothing, shoes, bags, and other apparel. ### Is the Moncler Official Store app free to use? Yes, the app itself is free to download and use. While the app provides access to purchase luxury items, there are no upfront costs to download or browse the collections. Purchases are made within the app. ### How can I find a Moncler boutique near me? The app includes a boutique locator feature that allows you to find any Moncler boutiques around the world. You can set your preferred physical store and even book an appointment with a client advisor directly through the app. ### Can I get help or provide feedback about the app? Yes, if you have any questions, doubts, or feedback regarding the app, you can get in touch with the Moncler team directly. They can be reached via email at help@store.moncler.com. ## Version history (last 5 releases) ### 14.0.1 — 2026-07-27 Includes bug fixes and general enhancements for a better user experience ### 14.0.0 — 2026-07-06 Includes bug fixes and general enhancements for a better user experience ### 13.2.3 — 2026-03-27 Includes bug fixes and general enhancements for a better user experience ### 13.1.1 — 2026-02-26 Includes bug fixes and general enhancements for a better user experience ### 13.1.0 — 2026-02-10 Includes bug fixes and general enhancements for a better user experience ## Apps similar to Moncler Official Store | App | Rating | Price | Category | | --- | --- | --- | --- | | [Nike: Engineered for Athletes](https://appshunter.io/ios/app/nike-engineered-for-athletes/id1095459556) | 4.9 (1,698,714) | Free | Shopping | | [Myntra - Fashion Shopping App](https://appshunter.io/ios/app/myntra-fashion-shopping-app/id907394059) | 4.7 (20,027) | Free | Shopping | | [H&M](https://appshunter.io/ios/app/h-and-m/id834465911) | 4.8 (234,984) | Free | Shopping | | [StockX - Sneakers and Apparel](https://appshunter.io/ios/app/stockx-sneakers-and-apparel/id881599819) | 4.8 (1,267,173) | Free | Shopping | | [Macy's: Shop, Save, and Earn](https://appshunter.io/ios/app/macys-shop-save-and-earn/id341036067) | 4.9 (2,326,002) | Free | Shopping | | [Fashion Nova: Trendy Shopping](https://appshunter.io/ios/app/fashion-nova-trendy-shopping/id1367363988) | 4.8 (1,275,692) | Free | Shopping | ## More apps by Moncler S.p.A. - [Moncler + Rimowa Official App](https://appshunter.io/ios/app/moncler-plus-rimowa-official-app/id1498236806) - [Moncler Parfum - Official App](https://appshunter.io/ios/app/moncler-parfum-official-app/id1580379567) All apps by Moncler S.p.A.: https://appshunter.io/developer/947884863 ## Related topics [moncler](https://appshunter.io/ios/topics/moncler) · [moncler official store](https://appshunter.io/ios/topics/moncler-official-store) · [canada goose](https://appshunter.io/ios/topics/canada-goose) · [official store](https://appshunter.io/ios/topics/official-store) · [mafranchise](https://appshunter.io/ios/topics/mafranchise) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-31.*