# Moola Wallet — user reviews > 18 indexed App Store user reviews of Moola Wallet by Moola Copilot, rated 4.68/5 from 169 ratings. - Source: https://appshunter.io/ios/app/moola-wallet/id6738142447/reviews - App overview in markdown: https://appshunter.io/ios/app/moola-wallet/id6738142447.md - Rating breakdown: 5★ 149 · 4★ 5 · 3★ 5 · 2★ 1 · 1★ 9 ## Is Moola Wallet safe? Moola Wallet appears safe based on user ratings. The AppsHunter Safety Score for Moola Wallet is 91 out of 100. This assessment is based on 169 user ratings, with an App Store average of 4.7 out of 5. Of 169 App Store ratings, 91.1% point to a safe experience, 3.0% suggest some concerns, and 5.9% point to a risky experience. ## Is Moola Wallet legit? Moola Wallet appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Moola Wallet is 70 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of Moola Wallet? Reviews of Moola Wallet are mostly negative: the Finance app is rated 4.7/5 from 169 App Store ratings. What users like most: great for learning to invest, makes investing easy and interesting. Top complaints: app freezes frequently, inability to withdraw funds easily. Summarized from real user reviews. **Pros** - 💡 Great for learning to invest - 💡 Makes investing easy and interesting - 💡 Innovative approach to wealth building - 💡 Helps understand wealth - 💡 Good for beginners - 💡 Useful for understanding crypto **Cons** - 🐛 App freezes frequently - 🐛 Inability to withdraw funds easily - 🐛 Poor app layout and navigation - 🐛 Unresponsive customer service - 🐛 Difficult account deletion process - 🐛 Inaccurate profit display - 🐛 Address field limitation - 🐛 Sign-up process issues **Commonly reported bugs** - App freezes during sign-up - App freezes preventing login - Camera jumps back during ID photo upload - Withdrawal shows $0 after selling shares - Account deletion requests ignored - App freezes and won't allow completion of sign-up **Most requested features** - Clearer trade execution instructions - Easier withdrawal process - Improved customer support responsiveness - Ability to include apartment number in address - Fix for profit calculation discrepancies ## Most critical reviews (10 lowest-rated) ### 1/5 — Dishonesty, horrid service, poor app layout *2026-03-02* Don’t bother with this app. It had the worst experience with this app for its poor layout and the inability to withdrawl all funds as it prevents me from doing it till almost 4 months later. I use Schwab account for years and thought I could open another smaller trading account and it turns out a complete inferior layout as it doesn’t really show you how to make a trade clearly and to make a withdrawal. You had to keep navigating. Forget it. It’s a nightmare app. ### 1/5 — Money writhdraw *2025-09-11* They make it hard and complicated to writhdraw your money, I have sold my shares and order has been fulfilled, but when I try to writhdraw it just says $0 ### 1/5 — Terrible Costumer Service *2025-09-02* I sent a request to cancel my account over a week ago. No response yet. Three follow ups and still nothing ### 1/5 — No Response to Account Deletion Requests *2025-08-29* I have emailed Moolaah multiple times requesting to delete my account and received no response. This is unacceptable for a financial app handling sensitive personal data. Users should be able to easily close their accounts and get confirmation. Until the company provides proper support, I cannot recommend this app. ### 1/5 — Good app, major caveats *2025-08-11* I really want to like this app, but here’s what’s really bothering me: 1. The total profit displayed in my account does not match the the profit of individual assets added together. In fact, it’s very different. I’m almost getting an impression that the Total Profit number is a few days behind or uses some kind of a flawed formula. 2. I can’t include my apartment number in my address, the app just erases it. This is not good. I need to be able to indicate my full legal address. I’ve contacted support twice about this, nothing gets done about it. 3. The support is not adequate. Never a timely response, you can’t chat with a live person or call anyone. The support bot just basically says “My bad, I wasn’t able to help” and offers to check out “these topics”, and… doesn’t send any topics to check out. For an investment company, you need to do better than that! **Developer response:** Hey Ivan! Thanks for the review. Few things... 1. Profit is actually correct, remember "profit" is only when you actually sell. You're comparing profit and your unrealized gains that is why you're seeing a difference. Profit is money you actually made and unrealized gains is well "unrealized" until you actually sell the stock. 2. Regarding your support issues we have since hired 2 more support agents are are offering amazing human support Monday - Friday and some weekends. Hope you have a great day! Jason ### 1/5 — Haven’t tried yet *2025-05-06* It keeps jumping back to the camera when I take a picture of my id front and back it’s not moving on to the next step it keeps going to my camera ### 1/5 — This app not letting me have access *2025-04-02* Too my account that I sign up last night April 1st 2025 and the account not even letting me log in no more I’m so disappointed in this and waste my money to add in my account if it goes through **Developer response:** Hey there! I don't have any support tickets from you regarding any issues. You know we have 24/7 support and are always here to serve. If you forgot your password you can simply use the "forgot password" feature but if you need help we're here for you! ### 1/5 — App is worthless *2025-03-20* App doesn’t work, they keep sending out notifications to complete the sign up process but the app freezes and won’t allow you to complete. **Developer response:** I personally helped David who left this review and went above and beyond to help him. There was no issue with the app freezing. David had the fonts so large on his iPhone that he couldn't see the next screen. This was explained to him several times and the team even pushed a special update to help just him. I was disappointed when I read this as we must have emailed back and forth quite a bit. Moola is a hardworking team that always drops what we're doing to help each customer if needed and that is what we did here. David I wish you the best in your financial freedom journey and I'm sorry we were not for you. ### 2/5 — App keeps freezing *2025-04-25* I’ve been in the app for about 2 weeks, I’ve been trying to reach out to support and can’t submit a report for some reason, the app has been freezing on me and doesn’t let me log in, I’ve already tried reinstalling, I’ve invested some money already need some help accessing my account please **Developer response:** Hey there! I don't see a support ticket on our end. Could you please email me directly at support@moo.la You know we're always happy to help with any issues! I'll be watching for your email! - Jason ### 3/5 — Update of previous review *2025-09-30* I recently wrote a not so favorable review. It did not post and or shown up as of yet. I will say that after further conversations that they finally agreed to settle the matter as I had requested. Now, would I recommend this app? First, the fact we settled the matter as I requested, goes a long way in speaking of the principles of a company. Furthermore, I believe they are a new company trying their best but are still going through some growing pains. If you can live with some growing pains that come with a new company and want to be part of a start up with potential, go for it. Best of luck to Moola and all its users! ## Most praised reviews (8 highest-rated) ### 5/5 — Finally an investment app I understand! *2026-10-21* Easy to navigate, excellent customer service and overall an awesome app! Looking forward to what more will come with this one. I love it ### 5/5 — Great way to not just begin to invest but become to understand wealth! *2025-07-24* At first I wasn’t sure about this app because I had used traditional methods of investing. This however has made me more comfortable about they way I invest my hard earned money and know that even if I don’t invest I am making money with my cash! Jason explains things so well on the videos. I highly recommend starting your way to wealth on Moola! **Developer response:** Thank Tyler. You've been amazing to work with and it's been a pleasure watching you succeed in your financial freedom journey! Blessings to you and your family. ### 5/5 — I’m flying… *2025-07-12* If they can teach you to fly, investing in Moola should make you feel like the moon is next. Warren Hearne ### 5/5 — App Frozen *2025-05-03* Can’t find any other way to report this. Just attempted to sign up and the app is frozen. Is this an issue being worked on ? ### 5/5 — Easiest 5 star rating I ever wrote *2025-04-15* This guy helped me so much for my instrument checkride, I already knew this app is gonna be quality before I downloaded it. Thanks Jason! ### 5/5 — Makes investing easy and interesting *2025-03-28* Way better than the old days using a stock broker and more profitable than day trading. I learn something new everyday I check my account. **Developer response:** Thank you so much Karen! This means the world to us!!!! We love having you as one of our Moola Members!!! ### 5/5 — Amazing App *2025-03-12* This app is absolutely amazing! It’s the perfect blend of investing tools and learning resources to help you prepare for the future. The App is truly dedicated to helping us achieve our goals, making the process smooth and accessible. Whether you’re just starting out or looking to refine your skills, this app has everything you need. Highly recommend it to anyone looking to take control of their financial future! **Developer response:** Gustavo, this means the world to use thank you for taking the time to review. We look forward to playing a small part in your BIG future success. ### 5/5 — Very innovative *2025-03-10* This app seems to have my needs in mind! It helps me make the right decisions at the right time. Also helps me learn out to invest in crypto! I have been scared to try that so far! Very easy to set up! Try it! **Developer response:** Thank Tyler. You've been amazing to work with and it's been a pleasure watching you succeed in your financial freedom journey! Blessings to you and your family. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-23.*