# MOONA — user reviews > 53 indexed App Store user reviews of MOONA by Moona SAS, rated 4.40/5 from 135 ratings. - Source: https://appshunter.io/ios/app/moona/id1435771059/reviews - App overview in markdown: https://appshunter.io/ios/app/moona/id1435771059.md - Rating breakdown: 5★ 107 · 4★ 8 · 3★ 3 · 2★ 0 · 1★ 17 ## Newest reviews (10 of 53) ### 2/5 — Good hardware, glitchy app *2023-07-05, version 5.8.7* My star rating is for the app, not the Moona hardware - the latter is largely very good if perhaps overpriced (factoring in the price I’d give it 4 stars). But this is the App Store so that’s not what I’m reviewing here. The Moona app looks nice and is reasonably intuitive to navigate, but it will frequently log me out, and on some occasions fails to log me in again and/or requires pairing the device with the app again. It also sometimes won’t start when I tell it to, or will display an icon saying it’s running when it’s not and vice versa. Given all the five star reviews perhaps I’m just unlucky in my experiences with it, so you might fare better, but I can only review based on my own experience. Given the quality of the hardware though it’s probably worth trying anyway, annoying as the app can be. ### 1/5 — Logged Out Almost Daily *2023-07-04* I’m being logged out of the app almost daily. This wouldn’t be so bad if my temperature settings and paired devices etc. we’re saved to my login. But they’re not. I have to repair the Moona and adjust my temperature settings every time. ### 1/5 — Don’t waste your money. More importantly don’t waste your time. *2023-03-24* I just got my Moona and I am frankly shocked at how crappy my experience has been already. 1. Written instructions in the box frequently contradict the instructions in the app. 2. The drawings in the app do not match the device. Either I got an outdated device or the app hasn’t been updated to the newest model. 3. The machine has painfully obvious design failures. For example, the funnel supplied to fill the machine does not fit the machine. Also, the stopper for the water tank is almost impossible to turn closed due to obstruction from the lid. Also, keeping the tank upright is very difficult because of a rounded base and a heavy power cord. 4. The app is poorly written. For instance, some critical information about pairing is hidden behind a barely noticeable question mark icon. The instructions in the app do not include the information needed to pair and do not indicate the need to read the info behind the tiny question mark. 5. The base cannot be paired to my phone. I have the latest iPhone. I have years of experience in IT. I have never been unsuccessful in pairing a Bluetooth device before. I tried resetting Bluetooth, resetting the base, resetting my phone, keeping the phone various distances from the base, putting the base into pairing mode, using the written instructions, using the instructions in the app, and using the instructions in the email sent from Moona, and every available combination of the mentioned procedures. 6. Moona sent an email with a link for support. The link goes to a site “that does not exist”. 7. Clicking on a link on the Moona site with online chat support starts with a welcome message but no one responds. I waited 2 hours. No response. Update: 7/6/21. The developers responded to me 1 YEAR LATER. They say to contact them on their website. I have. The app is broken, the pump/reservoir is unusable. This was potentially a good idea for a product, but this is the most failed execution I have ever seen. Don’t be fooled by the “developer response” to the complaints. They are not responsive. They are doing minimal social media engagement to keep selling their completely unusable product. Second Update: I have unfortunately purchased many failed devices for decades. I can confirm that this is the worst purchase I have ever made. **Developer response:** We're sorry that you had a bad experience, however we have updated our app and product and made some changes! If this problem still persists, please contact us on the support on our website! You can also try contacting us at support@getmoona.com :) ### 1/5 — Water Leaks. *2021-10-26, version 5.7.5* Horrible experience. Paid a lot for this. Waited months for it to show. It worked for less than a year. Then started spewing water after an update. Support stonewalled me for over a month. Now they claim my warranty is up. RUN! ### 1/5 — Thrown in the garbage *2021-10-11* After 16 months of ownership, I’ve thrown it in the trash. The app has always been garbage. The device rarely works, when it did, it was magically, the execution just has failed month after month. I’m tired of talking to support, getting a different unit even. Tired of using the app that’s junk, night after night. anyhow, I’ve moved on. Wasted money but no longer will waste my time. ### 5/5 — An amazing night sleep!! *2021-09-29* You can’t put a price on a great nights sleep! The app is 100 percent functional. The only thing I’d change is the need to review your sleep EVERY TIME.. but that’s minor! ### 1/5 — Don’t waste your money. More importantly don’t waste your time. *2021-07-06, version 5.6.10* I just got my Moona and I am frankly shocked at how crappy my experience has been already. 1. Written instructions in the box frequently contradict the instructions in the app. 2. The drawings in the app do not match the device. Either I got an outdated device or the app hasn’t been updated to the newest model. 3. The machine has painfully obvious design failures. For example, the funnel supplied to fill the machine does not fit the machine. Also, the stopper for the water tank is almost impossible to turn closed due to obstruction from the lid. Also, keeping the tank upright is very difficult because of a rounded base and a heavy power cord. 4. The app is poorly written. For instance, some critical information about pairing is hidden behind a barely noticeable question mark icon. The instructions in the app do not include the information needed to pair and do not indicate the need to read the info behind the tiny question mark. 5. The base cannot be paired to my phone. I have the latest iPhone. I have years of experience in IT. I have never been unsuccessful in pairing a Bluetooth device before. I tried resetting Bluetooth, resetting the base, resetting my phone, keeping the phone various distances from the base, putting the base into pairing mode, using the written instructions, using the instructions in the app, and using the instructions in the email sent from Moona, and every available combination of the mentioned procedures. 6. Moona sent an email with a link for support. The link goes to a site “that does not exist”. 7. Clicking on a link on the Moona site with online chat support starts with a welcome message but no one responds. I waited 2 hours. No response. Update: 7/6/21. The developers responded to me 1 YEAR LATER. They say to contact them on their website. I have. The app is broken, the pump/reservoir is unusable. This was potentially a good idea for a product, but this is the most failed execution I have ever seen. Don’t be fooled by the “developer response” to the complaints. They are not responsive. They are doing minimal social media engagement to keep selling their completely unusable product. ### 3/5 — Lumpy *2021-06-30* I really like my Moona, it’s a great idea & product that said, the app can be glitchy or sometimes have issues. Company is pretty responsive to issues, but I am concerned my Moona will become useless if there’s an app issue **Developer response:** We're sorry that you had this problem, however we have updated our app and made some changes! If this problem still persists, please contact us on the support on our website! ### 5/5 — Love my Moona *2021-06-04* I had purchased a cheaper version from a US company. Nothing but leaks and problems. I was so excited to see the Moona. Bought it a year ago and was the best thing I ever bought myself. Perfect product, blue tooth works flawlessly and not a single issue. I tried to contact Moona and tell them what a great product, but I hadn’t heard back. Nonetheless, this is a game changer and a sleep miracle! Thanks guys and I know this product is gonna continue to get even better!! Steve Rogers ( Captain America) **Developer response:** Hello, Thank you so much for your review and we are so happy that our product was of use to you! Happy sleeping :D The Moona Team ### 1/5 — Keeps going into standby mode *2021-05-27* I’ve had the Moona for under 2 weeks. The last week I’ve noticed it’s been going into standby mode shortly after I hit sleep mode. This SUPER frustrating!! Why have this pillow if it doesn’t last all night and goes into standby mode once it senses it’s idol?!? And why are there so many 1 star reviews yet none of them are figured into the rating? 🤔 **Developer response:** Hi, we're very sorry to see you're experiencing issues. Can you please write us about your issue and the steps that lead to it at support@getmoona.com ? We will do our best at investigating with you to find a solution. The rating had to be reset after we made a major change to the app, which means all ratings / reviews - good or bad - before a certain date aren't taken into account anymore in the calculation. ## Most critical reviews (10 lowest-rated) ### 1/5 — Out of business *2023-09-25* Moona SAS is no longer in existence ### 1/5 — App not working *2023-09-05* I love this device but for some reason, the app will not allow me to sign in. I don’t think it can be used without the app. ### 1/5 — What happened? *2023-08-23* What happened to the company? I have 2 Moonas and paid for but not received the latest model, but they’re apparently out of business!? ### 1/5 — The heat was on in 2am *2023-08-15* I was awake in 2am because the Moona reset the temperature to 82F. I tried to connect via Bluetooth but it kept logging me out. I was unable to pair the device and reset the temperature and wake up time. It did not allow me to login long enough to update the settings and I am now awake in the middle of the night! I love my Moona but this app is totally garbage! ### 1/5 — Are you going to fix this crappy app or what???? *2023-08-07* Unreal, since weeks this app won’t work anymore. Reinstalled it and same garbage all over. Are you even supporting this product anymore. Thank you for screwing your initial investors and not even replying to emails. **Developer response:** We're sorry that you had this problem, however we have updated our app and made some changes! This problem would have been solved by now :) ### 1/5 — Are you going to fix this crappy app or what???? *2023-08-05* Unreal, since weeks this app won’t work anymore. Reinstalled it and same garbage all over. Are you even supporting this product anymore. Thank you for screwing your initial investors and not even replying to emails. **Developer response:** We're sorry that you had this problem, however we have updated our app and made some changes! This problem would have been solved by now :) ### 1/5 — Unusable App *2023-07-31* Can’t stay logged in long enough to even turn it on ### 1/5 — Fix your app! *2023-07-14* Every time I try to pair Bluetooth the app kicks me off and restarts! ### 1/5 — What happened?!? *2023-07-13* I love this product and have used for years. The last few weeks I have to remove and reinstall the app - every day - to get it to work. Please undo whatever you did that broke what was working well before! ### 1/5 — App keeps crashing *2023-07-09* App keeps kicking me out causing me to sign in again, re-pair the device, reset the temps. Then after all that, it kicks me out again Please fix ## Most praised reviews (10 highest-rated) ### 5/5 — Useless *2023-08-03* What did you do? The app was average at best when it worked but now I can’t login anymore or use the app. When it worked it constantly asked me to upgrade, which I did and then asked me to upgrade again. Now I can’t login - nothing works. **Developer response:** We're sorry that you had this problem, however we have updated our app and made some changes! This problem would have been solved by now :) ### 5/5 — Moona's chilly pillow is the best *2022-02-28, version 5.8.7* My sleep is so much more comfortable with my perfect temperature pillow. I hate sleeping without it. The moons is so quiet vs. my chilipad it's hard to believe it works so well. Moona > Chilipad ### 5/5 — No More Pillow Flipping! *2021-11-25* One of my biggest challenges to staying asleep at night has always been the constant pillow flipping. I’m a side sleeper and my face was always too hot, so I’d wake up, flip the pillow, go back to sleep (maybe!), and repeat. No more!!! I’ve had some of the best nights’ sleep with the Moona than I’ve had in years! Well worth the cost for me! ### 5/5 — Always have the cool side of the pillow. *2021-10-26* I’ve been using my Moona for three months now and I don’t think I’ll be able to go without it. The app isn’t always perfect with transferring sleep data but I’m very happy with how the pillow pad functions. I’m a hot sleeper and it really has helped me stay cool. ### 5/5 — Changed my sleep, changed my life *2021-10-20* I love this product and what it has done for me. There is nothing else like it. ### 5/5 — All good now. *2021-10-15* Latest update fixed 100% fan issue! ### 5/5 — Wonderful solution *2021-10-09* Moona has changed my sleeping. I look VE having a cool pillow all night long. I wake up less and get much better sleep. ### 5/5 — Ndlovu37 *2021-10-05, version 5.6.10* Best thing ever happened to me , very good with hot flashes and help with my sleep can’t leave without it ### 5/5 — Awesome *2021-10-03, version 5.6.10* I LOVE MY MOONA!!!!! ### 5/5 — Hair on Fire!! *2021-09-29* Have you ever woke up and had to turn your pillow numerous time during the night because it was like your hair was on fire!?? Not anymore……with Moona I sleep so good and it’s so easy to use! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*