# MoonPay: Buy Crypto & Bitcoin — user reviews > 618 indexed App Store user reviews of MoonPay by MoonPay, rated 4.60/5 from 9,942 ratings. - Source: https://appshunter.io/ios/app/moonpay-buy-crypto-and-bitcoin/id1635031432/reviews - App overview in markdown: https://appshunter.io/ios/app/moonpay-buy-crypto-and-bitcoin/id1635031432.md - Rating breakdown: 5★ 8,247 · 4★ 656 · 3★ 237 · 2★ 108 · 1★ 694 ## What do users think of MoonPay? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 🔒 Secure transactions - 👍 Smooth user experience - 🤑 Convenient way to buy crypto **Cons** - 💰 Extremely high fees - 🐛 Glitchy app with bugs - 🤖 Poor customer support - 🔒 Account issues and lockouts - 💸 Funds disappearing or not received **Commonly reported bugs** - Verification issues - Transactions not completing - Wallet integration problems - App crashes and freezes **Most requested features** - Dark mode option - Improved withdrawal process - Better transaction tracking - More transparent fee structure ## Newest reviews (10 of 618) ### 2/5 — Great, but support is not present *2026-09-03, version 2.0.51* Had my account for a few yrs then all of a sudden i breached terms and conditions, figured out i was accused of having multiple accounts which i don’t. Contacted support which they did do a great job at responding but they just send you to “someone who can help” even though i was sent to them and told they were the right team. They don’t say much outside sorry for the inconvenience and we will investigate, just for no answer for a few days then a we have resolved the issue. Nothing was said, no confirmation no nothing. The app itself is really good, but the ppl running it, suck. Which tells me they don’t have a good support team or they don’t fund an internal team. Also they are synced to trust wallet etc. so that’s also messed up for me had to withdraw my funds from them both. Great but they did me wrong 🤦🏾‍♂️ ### 2/5 — Moon pay *2026-08-30, version 2.0.51* Not enough support ### 1/5 — Expensive *2026-08-21, version 2.0.49* Moon pay fees higher then bitcoin network fees. So your charged twice for one transaction. And it’s awful slow. 25min to touch down in wallet ### 1/5 — Update UI *2026-08-21* Die App wird von Update zu Update unübersichtlicher. Keine Ahnung wie man auf die Idee kommen kann, das Interface so aussehen zu lassen. Vorher war alles gut.. **Developer response:** Hey there, We’re sorry the updated interface feels less clear and harder to navigate than before. We appreciate your honest feedback and encourage you to share more details with our team: https://support.moonpay.com ### 1/5 — Rpasion *2026-08-20, version 2.0.49* I got a text that I need to download moonpay from Transak payment in order for me to get the money 9500 that I applied for a loan I don’t remember applying for the loan. Anyway I listen and I did and told me to install my debit card and I did, to my surprise I got tons of charges without my permission and promised for refund after they took all my money. Want me to download PayPal so that they can refund me through PayPal. I said no , if you took out from my bank card you can do refund me through there. I had to close that account. I lost my money It’s a big scam . ### 1/5 — Stay away *2026-08-13* Trying to sell and receive my money but the app is asking for personal details such as an Id. The funny thing is that when it was for them to get my money they didn’t ask for anything! **Developer response:** Thanks for your feedback, We understand your frustration about being asked for identification when trying to sell and receive your money. Please contact our support team so they can review your situation and provide accurate guidance: https://support.moonpay.com ### 5/5 — Best crypto app review. Highly recommend!! *2026-08-06, version 2.0.49* My experience with this platform was very disappointing. I lost approximately $62,000 in what turned out to be a crypto scam after my account got hacked into . Thankfully, I got back part of my funds. I encourage anyone considering this platform to do thorough research and exercise extreme caution before investing. ### 1/5 — The app is horrible *2026-08-05, version 2.0.49* I use Rumble Wallet and this has been a nightmare. Crypto is a complete scam. You have to deposit $20 to get paid out, and the app is not user friendly and “support “ is a joke. ### 5/5 — Reliable *2026-08-05, version 2.0.49* MoonPay is very reliable and convenient for all my cryptocurrency transactions and needs!!! ### 5/5 — MOONiNG *2026-08-03, version 2.0.49* Secure and quick transactions ## Most critical reviews (10 lowest-rated) ### 1/5 — Nicht Seriös *2026-09-21* Kontosperrung ohne Grund, kein Support, keine Email Adresse zur klärung, lasst lieber die Finger weg. Meldet die App bei Apple, sicher ist sicher. ### 1/5 — Fake *2026-09-19* Man bekommt 1200 wenn man 200€ zahlt. Bekomme nix davon wollen nur immer mehr Geld ### 1/5 — Be Careful!!! *2026-09-19* I would caution anyone considering using MoonPay for crypto trading of any kind. They allow unverified tokens, most often being scam tokens representing themselves as the legit ones, whereby if you buy one, you will lose all of your money. This happened to me with Monero (XMR) tokens. I purchased several hundred dollars of what I believed to be legit Monero tokens, only to find out later by MoonPay that I’d been scammed. As far as I’m concerned, MoonPay should compensate me for this since they allowed this scam token to be purchased on and through their platform, but oh hell no, they refuse to take any responsibility for this at all. So now I’m stuck with fake XMR tokens which MoonPay will not allow me to liquidate, nor will they compensate me for my lost funds. A simple warning message on all of their tokens does not legally absolve them of responsibility for having this token present and available to trade on their platform, especially given they should know better than to have two separate token offerings that have the exact same information and trade patterns as the real one. I’ll never again use MoonPay for any type of buying, selling, and/or trading again. If MoonPay is unwilling to build in security guards and protocols into their platform to prevent things like this from happening, they should at minimum, allow the fooled users to recoup some of their lost funds. Instead they still stand by this XMR tokens does, which I can now see if clearly fraudulent, yet they continue to refuse to assist me in any way with regards to the token. So technically I own nothing but a fake token, and I’d guess that MoonPay does this on purpose as a way to scam users out of their funds and into their own wallets. I am also in the process of filing a federal claim associated with this nonsense across multiple platforms ### 1/5 — Stealing XRP and digital assets *2026-09-18, version 2.0.51* Wouldn’t recommend using this site as they will receive your crypto but will not send your crypto back. They will blame it on their process to send crypto back even when it’s the same wallet you sent it from. They will take it within minutes but then say they can’t send it out. Now I don’t see my XRP on their site. Would recommend using other crypto platforms. This one is very disappointing in the time delay and excuses they give for stealing people crypto. ### 1/5 — Theft *2026-09-13, version 2.0.51* This company stole my mothers information - some one who has never heard of Crypto wallets - and refuse to refund her. Corporate indicated that it’s basically her problem. This place is a scam, I spoke to a worker from MoonPay and they indicated that this is common. You can delete this but I will keep writing it so other people don’t get scammed. I am going to BBB and reporting you. This is disgusting. ### 1/5 — Unterirdisch *2026-08-31* Die Gebühren sind unverschämt hoch. Es war ein teurer Fehler, diese schlechte App zu auszuprobieren. Finger weg! **Developer response:** Hello, We’re sorry the fees left you disappointed and negatively affected your experience. Please share the transaction details with our support team so they can review your concerns: https://support.moonpay.com ### 1/5 — Can’t buy anything *2026-08-30, version 2.0.51* Horrible tried several ways can’t purchase anything ### 1/5 — It’s really rubbish *2026-08-30* They restricted my account without any reason and when I asked the reason they told me we are not able to tell you and you can’t activate it again . I had lots of problems with my buying crypto just for the only time I tried. It’s really rubbish. **Developer response:** Hello, We’re sorry for the frustration caused by your account restriction and the difficulties you experienced when trying to buy crypto. Please share the details with our support team for further assistance: https://support.moonpay.com ### 1/5 — Scam *2026-08-29, version 2.0.51* Moonpay is a scam. They are a 3rd party app that relies on other apps. Soon everyone using it will see this and use stand alone apps. By doing so you take business from moonpay and it will save you money. No need to bounce between apps. If you accidentally or unknowingly violate their terms of service, they will permanently deactivate your account and will not tell you what you did wrong. I have already gotten 3 of my friends to stop using moonpay. I will do my best to facilitate this company’s demise ### 1/5 — Transaction failure SCAM *2026-08-23, version 2.0.49* I bought solana through there. Didnt arrive its been 3 days now and support center isnt helping with anything. my last resort is emailing them. RECOMMEND NOT BUYING ## Most praised reviews (10 highest-rated) ### 5/5 — moonpay and paybox on top *2026-09-19, version 2.0.51* Best platform ### 5/5 — User friendly *2026-09-14, version 2.0.51* Very easy to use and very user friendly even for beginners ### 5/5 — Good App *2026-09-13, version 2.0.51* It’s a great app and so easy to use. ### 5/5 — Most exceedingly remarkable and extremely exceptional cryptocurrency recovery technology expertises *2026-09-10* I need to share this in here so you won't lose your money cheaply to scam brokers. I invested about $123,050 on a binary option platform then I decideo to withdraw after several weeks but the withdrawal wasn't successtul, then I tried to contact the platform via email and phone number, ! didn't get a response from them that was when everything started looking weird. Some weeks later I got a mail from them insisting I should invest more money if I want to withdraw my money which I rejected, and! never hear from them again that was when I knew I had been scammed. I was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web how ForensicRecovery01 at gmail, com had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the scammer which I provided. The result was amazing || recovered all my stolen money back in hours I was so happy as! never believe I could get my money back. Thanks to FORENSICRECOVERY01 via gMail. Com you restore my happiness as I could see my funds in my wallet. Thank you. ### 5/5 — Great *2026-09-04, version 2.0.51* Simple and fast ### 5/5 — Can’t buy anything *2026-09-02, version 2.0.51* Horrible tried several ways can’t purchase anything ### 5/5 — Like Oiled Velvet *2026-08-27, version 2.0.50* Like a cat after a freshly waxed moon phase covered in Astroglyde, such a pleasure it’s a treasure ### 5/5 — Best Crypto & BTC *2026-08-26, version 2.0.50* Wonderful ### 5/5 — Love it *2026-08-11, version 2.0.49* I’ll gladly give a MoonPay 5% instead of allowing the other exchanges to freeze your account for no valid reason. Especially when the end goal is 5000%!! ### 5/5 — $ANSEM *2026-08-06, version 2.0.49* The Black Bull --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-23.*