# Moose Mobile — user reviews > 71 indexed App Store user reviews of Moose Mobile by Telco Pay Pty Ltd, rated 2.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/moose-mobile/id1259048342/reviews - App overview in markdown: https://appshunter.io/ios/app/moose-mobile/id1259048342.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 0 ## Newest reviews (20 of 71) ### 3/5 — Verification code on billing page *2026-03-01, version 2.0* The verification code on billing page is not verified even if I copy paste the code from my email. It has been like this for more than two months now. Pls fix asap ### 2/5 — Unclear *2026-02-24* Simple and no-frills 1990s style interface, which is fine, but the display of remaining data balance is done by calendar month not billing cycle, which is very confusing and you don’t know how much data you have left, even on prepaid. I think modernising the app would be good, but I suppose we’d be paying for that through higher fees, so beggars can’t be choosers. ### 2/5 — Not great anymore… *2026-01-21, version 2.0* Extremely long waiting times. I’m still with them, but looking at other options. ### 3/5 — Long waiting times *2025-12-02* Would be good to be able to do simple things like cancel a subscription in the app. Waited 45mins to do this on the phone. ### 3/5 — Delayed Usage Info, Confusing Prorated Billing, and Overpriced Extra Data *2025-06-04, version 2.0* I signed up towards the end of last month because I was gonna be without internet for a bit until NBN was ready, and it looked like a good offer. I was charged the full amount for my first month, but was only allocated a few gigs of data because their plans are prorated for the first month and it was near the end of the month. This is stated in the CIS but I missed it, and didn’t see it mentioned anywhere else. Extra data is expensive with Moose, so when I ran out (quickly), I immediately turned off the data when I got the 100% usage notification. It showed something like $3 of extra data usage (a few hundred mb) after that, which was acceptable. So I switched back to my Boost sim for the rest of the month. Never thought I’d find their $13 for 5gb 7-day recharge reasonable, but it is compared to Moose’s $9/gb (or $18 for 3gb if you do a manual recharge in advance). I waited till the first of this month, since that’s when the plan should reset, but the ‘Month Progress’ bar rolled over to day 32 of 31! I assumed this was a visual glitch and turned on mobile data, and all seemed well; it still showed the $3 or so of extra data usage but no more, and a day later the progress bar was working normally. Until I received a bill of $10.28 for excess data usage! Why did it not show up under usage information, even on the “32nd” of last month? They did give me 4.5gb data bank *after* the month ended for some reason, which is weird and a lot less useful than if it was given in the first period. In theory prorating till the end of the first month would be fine, but if it’s forced, at least let us dip into next month’s data if we have to pay a full month’s usage in advance anyway, or offer a more reasonable extra data option (like letting us pay an extra month, minus the amount we should be in credit, to access a full month’s data). ### 1/5 — Archaic log-in options! *2025-03-18, version 2.0* Please add biometric login options like every other app in 2025. Or at the very least a PIN option. Having to type in full email address and password every time is tedious. For some reason even the option to click on email address in keyboard doesn’t appear. Very amateur app for a big company. ### 1/5 — STUPID SECURITY CHECK *2024-11-11, version 2.0* Never works! Code never arrives. I cannot pay my bill for days now. ### 1/5 — Run!!! *2024-11-06* Don’t let them lure you in with cheap prices. My monthly bill of $9.80 turned into over $80 for “additional data” charges. It took over an hour to get through to customer service on the phone only to deal with one of the most rude people I’ve ever experienced who then hung up on me. Go elsewhere!!!!! I’m changing back to Circles immediately. ### 1/5 — Buggy App *2024-10-16, version 1.3* When you need to look at billing or profile they send a code by email. Never get this. Locked out to ever seeing either of these. This needs to be removed or sent by text. Also at times you have to log in again. Not remembering previous logins. ### 3/5 — Mid *2024-10-01* The app is neat. It’s simple and clear. Shows you exactly what you’d want to know. But… 1. No dark mode 2. Logs you out after an update 3. Does NOT auto fill your password which is pretty annoying! ### 3/5 — ‘Auto Login’ Not Working *2024-07-18* The ‘remember me’ or auto login function isn’t working since last update. That means every time I want to check the app, I have to manually enter all my details. Quite frustrating! ### 3/5 — New update 18/07/2024 *2024-07-18, version 1.3* When I first got the app I never had to log in evertime and now I do and it's really annoying ### 1/5 — Not working?? *2024-04-27, version 1.3* When I open the app it loads for a long time and when it does finally load it’s a white screen. ### 1/5 — Won’t run on iPad anymore *2024-03-03, version 1.3* Wish I could still get it to load on the iPad. Don’t know whether that’s Apples fault or the App updates ### 1/5 — Hate this *2024-01-27, version 1.3* Just plain slow pricy and charge 15$ for every gb you use and 1c per every mb you use once over Do not recommend ### 1/5 — Doesn’t work overseas… *2023-11-07, version 1.3* Since leaving Australia I’ve had nothing but trouble with my phone. Can’t log into banking. Can’t receive verification codes. Can’t even top up a local SIM card via the app or internet. If Moose worked overseas, at least I could do some of the things listed above. Thank god I brought cash with me as I would be screwed otherwise. Thanks Moose, we’ll done. When I get back to Australia I’m switching providers asap as this is ridiculous in 2023. ### 2/5 — Blanks out user *2023-09-18, version 1.3* I use the web instead of the app as it doesn’t rember the password and userid and if you type the wrong password it blanks out the user ### 1/5 — Use the website instead *2023-09-01, version 1.3* Doesn’t remember me, doesn’t remember my payment details, nothing in the app I can’t get from the website. Just use the website. ### 2/5 — Remember me button doesn’t work *2023-06-22, version 1.3* Everytime you log in you have to sign in again even when you press the remember me button ### 1/5 — Unless app / Don’t Switch *2023-01-04* If you turn off the data from the app, no way getting into the app unless you have wifi … otherwise it says no internet connection. So it means can’t turn on the data. And getting charge 3x for data once you’re over the limit. Poor customer service. 30min -1 hour waiting on phone. Poor connection/SOS in many location… Don’t switch ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish *2026-04-26, version 2.0* Always has an error message when entering the verification code from email. Have un-installed and re-installed and it didn’t fix it. Also, when service is suspended, we’re meant to call them? Makes no sense. You can’t make any calls if you don’t have service… ### 1/5 — OTP doesn't work *2026-03-13, version 2.0* OTP ain't working ### 1/5 — horrible interface ever *2026-03-09, version 2.0* having to do a security check every single time i want to click on anything on the app is so infuriating and now the security check codes dont even work bruh ### 1/5 — BEWARE..! *2026-03-03, version 2.0* This provider has hidden fees. They charge you for Data Rolling with a monthly “Access fee”. AVOID THIS DODGY COMPANY AT ALL COSTS. ### 1/5 — Telco Pay Pty Ltd *2025-12-14, version 2.0* Moose Moblie App does not work on Apple Software Version 15.8.5 ### 1/5 — Won’t open *2025-12-01, version 2.0* I cannot access Moose Mobile through this app because it refuses to open on my iPhone…..useless and deleted. ### 1/5 — Doesn’t work *2025-11-28, version 2.0* Just a blank screen. ### 1/5 — Cannot login *2025-11-26, version 2.0* With the right information, you credentials do not match even though I recover my email address! ### 1/5 — App crashes *2025-11-07, version 2.0* It’s been a while that I could use the app. Now it’s just crashing ### 1/5 — URGENT IMPROVEMENT REQUIRED *2025-05-27, version 2.0* Half the time the “auto log in” function is not working, and account details have to be put in manually. UNACCEPTABLE. A lot more work is needed to make this app, function, as it should….✅✅✅ ## Most praised reviews (10 highest-rated) ### 5/5 — Very happy *2021-07-29* I have been with moose mobile for just over a year and I couldn’t be happier by joining moose I cut my phone bill in half and I didn’t loose anything that I had with my old telco ### 5/5 — Great Product, Great Savings *2021-07-29* I’ve found Moose mobile to be a great service, even in Regional Victoria and the savings on their plans are awesome. I highly recommend them. ### 5/5 — Satisfied user *2021-07-22* This is a good app. Never had any trouble with it. Gives all the information you need. Only thing I would like to be able to see is the numbers I’ve called or texted though, maybe this could be done in the very near future. Great company, great service, great rates. Always helpful with my queries, and solves them first time. Well done Moose Mobile. ### 5/5 — Great service and cheap *2021-07-22* All the family have been converted ! We have been with moose for 3 years now and never had any issues ### 5/5 — The best *2021-07-22* Moose mobile provides excellent customer service based in Australia and is a great mobile product at a very inexpensive cost Am very happy that I switched to moose mobile and highly recommend ### 5/5 — Fantastic service, really pleased with Moose… *2021-07-22* One of the cheapest on the market. Great range. Extremely fast response with SIM order.. great customer care… All my family and friends have got it… highly recommended… 😍😍😍👍👍👌 ### 5/5 — Perfect *2021-07-22* No problems at all works perfectly ### 5/5 — Fantastic *2021-07-21* The Moose mobile app is a dream to use, never had an issue Up to date user data when you want to know how you are tracking. Log in and everything you want to know is in front of you. Can’t fault ### 5/5 — Reliable Australian based telco *2021-07-21, version 1.3* Excellent coverage with ready access to Support with knowledgeable staff who assist very clearly. Great plans. DB ### 5/5 — Excellent product *2021-07-20, version 1.3* Very happy with my moose service. Good value and easy to use app! Happy customer --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*