# MorphoScan — user reviews

> 34 indexed App Store user reviews of MorphoScan by Joicom corporation, rated 1.90/5 from 13 ratings.

- Source: https://appshunter.io/ios/app/morphoscan/id1477440461/reviews
- App overview in markdown: https://appshunter.io/ios/app/morphoscan/id1477440461.md
- Rating breakdown: 5★ 0 · 4★ 3 · 3★ 0 · 2★ 3 · 1★ 7

## Newest reviews (12 of 34)

### 2/5 — Needs some important tweaks

*2026-06-02*

I used the RENPHO app for years & it was perfect. Provided all the details & info you needed & allowed you to custom what dates you could look at. I’ve recently bought new scales which uses the MorphoScan app & there are a lot which I’m finding frustrating. I want to look back at what weight I was on a specific date but it only shows me in a week/month date range. I also want it to show me how much I’ve lost/gained since a specific date but it only shows the difference from the last time I weighed myself. Previously you could add another persons account to yours so you could see their progress. You can’t do that on here. Luckily I don’t have issues with connection

**Developer response:** Dear User,

Thank you for taking the time to share your feedback with us.

We’re sorry to hear that the MorphoScan app experience has not met your expectations, especially regarding historical data viewing, tracking changes over specific dates, and multi-user account access.

To help you better with your issue, could you please kindly contact us at support@renpho.com, and our team will be able to look further into your case.

Thank you again for your support and understanding.

Best regards,
Customer Service Team

### 1/5 — Doesn’t Connect to Phone

*2026-01-05*

Bought these scales a few days ago. Tried to connect them via Bluetooth, but they won’t connect. 
Sent an email to Renpho 3 days ago, no reply. 
Looks like I’ll be returning these.

**Developer response:** Dear User,
We sincerely apologize for the poor unboxing experience and for not responding to your email for three days.

Regarding the Bluetooth connection issue, please try the following steps:

Ensure that Bluetooth is enabled on your phone and that the scale has sufficient battery power (try replacing the batteries)

Open the Renpho Health App, tap “Add Device” on the “Devices” page, then step onto the scale to activate the Bluetooth signal

If you are still unable to connect, please send your order number to support@renpho.com (with the subject line “Urgent Bluetooth Issue”), and we will prioritize your request

We kindly ask that you give us another chance to resolve this issue, and we will address it as soon as possible.

### 1/5 — Inaccurate

*2025-12-26*

Measurements are grossly inaccurate and unfair. You need to let people manually edit data when it’s blatantly wrong.

### 1/5 — Improvements necessary

*2025-09-28*

As I reported already the German translation is weak. On the first page in de right lower corner is written „Standardní poměr tuku“ and „ Standardní poměr svalů“. That seems to be Czech language but not German. Also the left and right marking of the body is wrong. The silhouette on the report looks towards the user so the „R“ should be on the left side and not on the right as shown. Because the scale is measuring as well like that, I have testet. So guys would be nix if you could fix your app accordingly. This are really basic things that should be correct.

**Developer response:** Hi customer, we apologize for any confusion regarding the data in the report and for the issues with the German translation in the app. Could you please provide us with some screenshots for reference? We will investigate the problem further. You can contact us by clicking feedback in the app. Sincerely, Customer Service Team

### 1/5 — Mesures erronées

*2025-08-30*

Pas de mode « sport » ou « athlète » quel dommage pour un appareil de cette qualité…. Les mesures sont donc inutilisables ! Il m’indique que je suis en obésité sévère 🤦‍♀️

**Developer response:** Cher utilisateur,

Nous vous remercions sincèrement de votre compréhension et de votre patience. Notre équipe de développement travaille en permanence à l'amélioration des fonctionnalités de notre application, notamment le mode athlète.

Pour toute question concernant vos données, n'hésitez pas à contacter notre équipe d'assistance à l'adresse support@renpho.com. Nous vous aiderons.

Cordialement, l'équipe du service client

### 2/5 — Not the usual standard from RENPHO

*2025-08-30*

Also reached out for support using the in app help function and it’s been several days with no response

### 1/5 — Apps okay

*2025-08-19*

The reason for the low rating is the scale and the app are great for the owner account, but any other family members that use this scale will only get weight and BMI. My almost 10 year old RENPHO scale did better than that. Will probably return this nice scale for one that works for the entire family.  Shame they did this. A scale is normally used by many people in a house, not just 1 person

**Developer response:** Dear user, 

We sincerely apologize for any inconvenience caused.

To ensure the device captures all necessary data, here are a few steps you can follow:
1. Start with clean, dry feet to establish a good connection with the scale's sensors.
2. Place your bare feet evenly on the four electrodes located on the scale's surface.
3. Grasp the handle, touching the four electrode contacts with your fingers, to create a circuit.
4. Gently lift the handle to the suggested height and stand still while the measurement is in progress.
If these steps do not resolve the issue, applying a small amount of moisturizer to your feet can improve sensor contact. Alternatively, you might enlist the help of another person to use the scale to determine if the issue is specific to individual use.

Please do contact us through support@renpho.com if you have further questions or concern. Best regards, Customer Service Team

### 2/5 — Jumbled layout. Not showing accurate percentages.

*2025-06-08*

Used my scale for the first time.  The  icons overlap the percentages shown for each limb on the body so it’s hard to read.  Also, all the percentages were showing well over 100% which seems way off to me.  My Renpho  morphoscan was fully charged when I received it. I stored it and waited a few weeks to take my first measurement but it states battery low.  It was not used so I’m not sure how the battery died that quickly.   Overall it seems like a glitchy app and the product does not function properly or hold a charge.  This is upsetting.

**Developer response:** Hello customer, thank you for your feedback. We’re sorry to hear about the experience you had. Could you please provide more details like additional photos or videos about the issues you’re facing within the scale to our support email(support@renpho.com)? We will look forward on resolving this matter.
Best regards, 
Customer Service Team

### 2/5 — Doesn’t Show Trend for Skeletal Muscle Mass

*2025-04-08*

I don’t find tracking the percentage of skeletal muscle helpful as the percentage changes with weight which fluctuates 2-3lbs regularly. I would much prefer to track the trend of skeletal muscle mass in lbs.

**Developer response:** Hi customer, thank you for your feedback. The BIA bio-electric measurement is closely related to several parameters, including body impedance coefficient, height, weight, age, and gender. Therefore, changes in weight can affect the other data. Regarding your suggestion, we will forward it to our technical department for consideration and improvement. Sincerely, Customer Service Team

### 2/5 — Might be a bug

*2025-02-27*

Hard to see metrics because the layout is jumbled and they overlap each other x

**Developer response:** Hi customer, thank you for your feedback and we apologize for the inconvenience caused by the layout issues. If you have any suggestions for how we may improve your experience, please do not hesitate to share them with us. Your feedback is valuable to us and allows us to enhance our product and user experience. If you have additional questions or concerns, please feel free to contact us at support@renpho.com. Best regards, Renpho Customer Service Team.

### 3/5 — Disappointed

*2025-01-03*

that after upgrading from my ES-20M scale I was unable to import over six months of usage history.  Also disappointed that there is no longer an “athletic” mode.  Finally, I am a 74yo 59” male.  A target weight of 148.5# seems ridiculously low unless I was a 15yo marathon runner.  I suspect that a coder or team of coders didn’t successfully cross link height, sex, and age in the data set.    I will try deleting the app and reinstalling to see if that resolves the issue as I’m not the only user.  
Be aware that software release 1.01.01 is essentially betaware.  “Ship it, then Fixit”??

**Developer response:** Dear valued customer, thank you for sharing your feedback with us. We apologize for any inconvenience caused. If you wish to track your history for the ES-CS20M scale, we recommend using the Renpho Health app, as the two scales require different apps. Unfortunately, the app currently does not have the feature to export the data. However, we will forward this to our technical department to explore the possibility of implementing this feature in the future. Thank you for your patience and understanding. Sincerely, Customer Service Team.

### 1/5 — Terrible App

*2024-12-19*

I have owned a Renpho scale for years and that scale and associated app have been rock solid. However MorphoScan has been nothing but trouble since I got it. It rarely connects so I end up losing reading. There is no way to manually pair the scale like any other Bluetooth device. You need to follow whatever convoluted way the app wants you to connect. Also in the app there are loads of UI errors such as overlapping UI elements such as percentages for each limb which overlap with other text making it unreadable. There is no way this app should have been released in this state

**Developer response:** Dear customer, thank you for your feedback. We want to extend our sincerest apologies for the difficulties you've been experiencing with the app. Regarding the connection and UI errors issue, could you please contact us with more details such as the screenshot via email (support@renpho.com)? Our team is committed to finding a swift solution and addressing any issues you may face. Please rest assured, we are taking your feedback very seriously. Our goal is to provide a seamless and user-friendly experience. Sincerely, Renpho Customer Service Team

## Most critical reviews (10 lowest-rated)

### 1/5 — Fast unbrauchbar mit ganz viel Luft nach oben

*2026-08-05*

Positiv ist, dass die App sich mit der Waage verbindet und die Daten empfängt und abspeichert und die Daten als pdf angezeigt werden können. Aaaabeeeerrrr: Es sind so viele benutzerunfreundliche Dinge in der App. Daten aus Health oder die alte RenphoApp werden nicht übernommen. Nachtrag von alten Daten unter ein Datum nicht möglich. In der App auf deutsch steht irgendwas auf polnisch. Komplizierte Menüführung bis man zB zum Kalender kommt. Falsche Übersetzung ins deutsche. Unübersichtlich weil man scrollen muss, um die Daten zu sehen, das war in der alten RenphoApp besser. Den Trend der eigenen Messung als Kurve reicht nur 7 Tage zurück. Einen längerer Zeitraum kann man nirgends einstellen. Vollkommen idiotisch. Und was total merkwürdig ist und aufgrund der vielen Fehler , das letzte update ist 11 Monate her. Also wird daran einfach nicht mehr gearbeitet. 🤔 Die Waage lebt aber davon, dass die Daten übernommen werden und ein Erlebnis durch Vergleich in der App stattfindet. Ansonsten braucht man keine Körperanalysewaage. Wer sagt mir also, ob die Daten der Waage überhaupt richtig sind, wenn die App so unbefriedigend und kompliziert aufgebaut ist.

**Developer response:** Sehr geehrter Kunde,

vielen Dank, dass Sie sich die Zeit genommen haben, uns so professionell und ausführlich auf die Probleme mit der MorphoScan-App hinzuweisen.

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen durch diese Mängel entstanden sind.

Zu den von Ihnen angesprochenen Synchronisierungsproblemen mit Drittanbietern: Derzeit unterstützt die MorphoScan-App die Synchronisierung mit Apple Health und Fitbit. Da Google derzeit von Google Fit auf Health Connect umstellt und die Integration recht komplex ist, arbeitet unser Technikteam intensiv an einer Lösung für die Health Connect-Integration.

Zu den von Ihnen angesprochenen Problemen beim Datenimport und bei der Mehrsprachigkeit: Wir haben Ihre Rückmeldungen bezüglich des fehlgeschlagenen Imports älterer Daten, der Vermischung von Deutsch und Polnisch sowie der Beschränkungen bei den Trendzyklen ausführlich dokumentiert. Insbesondere Ihre Kritik, dass „die Qualität des App-Designs das Vertrauen in die Datengenauigkeit beeinträchtigt“, werden wir dem Produktteam zur Bewertung vorlegen.

Da die Zeichenanzahl für Antworten auf öffentlichen Plattformen begrenzt ist, können wir nicht auf jedes Problem ausführlich eingehen. Falls möglich, bitten wir Sie, detailliertere Informationen (z. B. Gerätemodell, App-Version, Screenshots) an unsere E-Mail-Adresse für den technischen Support zu senden: support@renpho.com.

Unser Team wird Ihre konkreten Probleme eingehender untersuchen und weiterverfolgen.

Kundendienstteam

### 1/5 — Sucks

*2026-07-30*

I hate this app so hard to navigate and get the information which is incorrect and misleading

### 1/5 — Left and Right Anatomical Position

*2026-07-09*

The Anatomical Position Left Side and Right Side are wrong. When I review the chart results it’s wrong and makes it difficult to know what’s accurate.  This loses all credibility.

**Developer response:** Dear customer, we apologize for the unpleasant shopping experience. Could you please send a screenshot of the error to our official customer service email address: support@renpho.com so that we can investigate the problem? Thank you for your understanding.

### 1/5 — Inaccurate

*2026-05-30*

Measurements are grossly inaccurate and unfair. You need to let people manually edit data when it’s blatantly wrong. I would like to edit this review to state that the weight measurements are not accurate (4 pound difference with another scale). Unacceptable.

**Developer response:** Dear User,
We sincerely apologize for the inconvenience caused by the inaccurate measurement data, and we fully understand your frustration.

The “manually edit incorrect data” feature you mentioned is indeed essential. We have noted your suggestion and will forward it to the product team for consideration in future updates.

For now, you can try the following solutions:

Re-measure: Weigh yourself 2–3 times in a row and use the stable reading.

Delete abnormal entries: On the “Weight History” or relevant metrics page, swipe left or long-press to delete data that is clearly incorrect.

We apologize again for the inconvenience and thank you for your honest feedback.

### 1/5 — Simply a pain

*2026-05-18*

Not until the scales are bought is it known that it will require a different app / account! Why? Why not have it integrated to the RENPHO Health App? Unable to sync data with other apps! Having a few other devices on the other app and then just 1 on this app is as dumb as you get!

**Developer response:** Dear User,
We sincerely apologize for the confusion and poor experience you’ve encountered.

Currently, our design of separate apps for different product lines has resulted in fragmented data and cumbersome operations. We have carefully noted your feedback and will prioritize sharing it with our product team.

Once again, we sincerely apologize for the inconvenience caused and thank you for your honest feedback.

### 1/5 — Can never get my body composition read

*2026-04-08*

This device is defunct. They offered me a discount to keep it, but it’s still non-functional! So I basically spent $100 for a regular weightscale.

Never buy it!

**Developer response:** Dear Customer,
We sincerely apologize for the poor experience you’ve had. We understand your frustration and disappointment—a defective device that doesn’t work properly is of no use to you, even with a discount.

We have also provided options for returns and refunds.

Please contact us via the following methods, and we will handle your return, exchange, or refund promptly:

Send an email to support@renpho.com with the subject line “Device Malfunction – Refund/Exchange” and include your order number.

We sincerely apologize once again for the inconvenience caused and will resolve this issue for you as soon as possible.

### 1/5 — Absolute joke

*2026-03-18*

Thanks for absolutely destroying what little great reputation your original scale built you.

Most absof’unglutly infuriating graphical app to use. Designed and named by absolutely braindead meat bags

**Developer response:** Dear User,
We sincerely apologize that our app has caused you such intense frustration and disappointment. A frustrating user interface can indeed completely destroy a user’s goodwill and trust in a product.

We have carefully documented every detail of the interface logic and naming issues you mentioned. We will treat these as the most serious and highest-priority negative cases and submit them to our product and design teams for thorough review.

Thank you for taking the time to share your concerns with us, even in the midst of your frustration.

### 1/5 — Wofür diese App? Warum nicht mit RENPHO Health?

*2026-01-14*

Habe unter beide Apps jetzt Rezessionen geschrieben. 
Diese hier ist grausam, zumindest die deutsche Version. Auch vom Handling gefällt mir RENPHO Health besser. Wenn es die Möglichkeit gäbe keinen Stern zu vergeben würde ich sogar immer noch eine abziehen. 🫣

**Developer response:** Sehr geehrte Nutzer,
es tut uns sehr leid, dass die App Ihnen eine so schlechte Erfahrung bereitet hat.

Die von Ihnen angesprochenen Probleme bei der Lokalisierung der deutschen Version (Übersetzung, Benutzeroberfläche, Benutzererfahrung usw.) haben wir detailliert festgehalten und werden sie unserem technischen Team zur Untersuchung und Optimierung weiterleiten. Gleichzeitig haben wir Ihr Feedback erhalten, dass Sie RENPHO Health bevorzugen. Wir werden die Vor- und Nachteile beider Apps sorgfältig abwägen.

Nochmals vielen Dank für Ihre ehrliche Kritik, die für die Verbesserung der deutschen Version von entscheidender Bedeutung ist.
Wir entschuldigen uns aufrichtig.

### 1/5 — Algorithme très imprécis

*2026-01-13*

Depuis septembre j utilise cette balance impedancemetre et elle affiche beaucoup de résultats erronées. Elle n’est clairement pas calibrée pour les profils de personnes obèses j’ai perdu 27 kg et elle m affiche 60% de gras chaque semaine et mois. Je fais de la musculation mais elle m indique perte musculaire de 200 g en moyenne par semaine. J’ai fait une pesée test donc j’ai bu 500 g d eau et je me suis repeser et elle m’a dit que c’était du gras et 100 g de muscle donc elle ne sait pas faire la différence entre eau et gras et muscle. De puis il faut que chaque semaine je capture écran de mes données pour voir l evolution de tous les points qui m intéressent et je suis obligé de faire un rapport comparatif avec Chat GPT pour savoir où j’en suis où j’ai supposément perdu ou pris gras ou muscles etc… donc appli qui ne traite pas bien les donnés comparatives. Si vous cherchez de la précision oubliez cette marque et tous les impedancemetre du marché prenez un mètre ruban et vous aurez bcp plus de précision et moins d argent dépenser pour un gadget de soit disant technologie. On est en 2026 et visiblement on est encore arriéré  technologiquement

**Developer response:** Cher utilisateur,
Nous vous remercions vivement pour vos commentaires professionnels et sincères, ainsi que pour le temps que vous avez consacré à ces tests.
Nous prenons bonne note de vos critiques concernant le manque de précision de l'étalonnage de la balance d'analyse corporelle, l'impossibilité de distinguer l'eau, la graisse et les muscles, ainsi que la faiblesse de la fonctionnalité de comparaison de l'application. Votre test sur la consommation d'eau a clairement mis en évidence les limites de la technologie BIA.
Nous transmettrons ces remarques à notre équipe technique.

### 1/5 — Terrible!!

*2026-01-11*

This app is terrible. I regret purchasing this scale. I am a long time Renpho customer. I am unable to log in due to forgetting password. Your app does not send the reset email. It’s obvious this is a chronic issue with your app due to the fact that this is the first thing listed on the help tab. Your help tab does not in fact provide any HELP. It is open text fields. In the website all reference to the app is the Repho Health app however the scale I purchased requires this MorphoScan app. This is confusing and highly inefficient. Do not recommend!

## Most praised reviews (10 highest-rated)

### 5/5 — Gute App👍

*2026-05-14*

Tut was es soll und funktioniert im täglichen Gebrauch fehlerfrei. Bitte die App dennoch gerne weiter optimieren und weiterentwickeln.

### 4/5 — Awesome Scale but..

*2026-04-20*

I have several clients that use the Samsung so it is quite difficult to use the scale with Samsung. Plus it’s sometime difficult to add user to my phone.

### 4/5 — Suggestion

*2026-02-19*

Good app and product, but suggestion: Can we add a "quarterly" and "half year" tab to the trends?

Would be cool thanks.

### 4/5 — Revised after developer reply

*2025-01-28*

Disappointed that after upgrading from my ES-20M scale I was unable to import over six months of usage history.   Developers will discuss feasibility of adding that feature.  

Note that the weight of the handset adds from .4# to .8# to the total weight reading depending on the amount of tension on the retractable cable.  

Overall, the scale appears to work well and reports various metrics with assumed reasonable accuracy at a price well below a doctor’s office scale.

**Developer response:** Dear valued customer, thank you for sharing your feedback with us. We apologize for any inconvenience caused. If you wish to track your history for the ES-CS20M scale, we recommend using the Renpho Health app, as the two scales require different apps. Unfortunately, the app currently does not have the feature to export the data. However, we will forward this to our technical department to explore the possibility of implementing this feature in the future. Thank you for your patience and understanding. Sincerely, Customer Service Team.

### 4/5 — Decent but app is flawed

*2024-11-20*

The machine seems to be relatively accurate for a bathroom scale, providing information similar to other devices. They’re never perfect and our bodies fluctuate on a daily basis so it’s more about trends than exact day to day.
I do question some of the indicator analysis, as I don’t think Wikipedia is an appropriate source to receive health information. For example, body water % should not be ranked as ‘excellent’ but instead low, standard, and high. Additionally, 51% is not considered high, for my age and body composition, in any academic journal. While it may be an accurate, the analysis is not. The analysis needs to be adjusted against high quality data.

### 4/5 — Great tool

*2024-08-18*

I’ve been on a fitness journey for about 15 months, first losing around 30 pounds of fat and now focusing on building muscle. During that time, I’d been periodically using an InBody machine at a clinic to monitor my progress. I find that this machine produces similar results, and it is so much more convenient.

The app itself is pretty great with a lot of data. You can also create dynamic graphs, which is awesome. The reports it generates are full of info and very cool.

One thing it is sorely missing is that there isn’t a skeletal muscle graph for easy tracking. Knocking off one start for that as I imagine many people like myself would be using this to monitor muscle growth against fat accumulation during bulking. Developers, if you read this, please add skeletal muscle to the graphs and any data comparisons.

### 3/5 — Graphs

*2026-06-05*

The Graphs are really quite outdated , the yearly graph for example , you have 2 data point , one last year and one today , and a straight line , no info on anything in between, can’t you fix that to have a real graph with actual data

**Developer response:** Dear User,

Thank you for your feedback. We’re sorry about the inconvenience caused by the limited yearly trend data.

We will forward this feedback to our technical team for further review and improvement. If you have any other questions or need additional assistance, please feel free to contact us at support@renpho.com

Thank you for your patience and understanding.

### 3/5 — Bonne balance, ergonomie à revoir

*2025-11-10*

La balance est efficace (données constantes lors de pesées consécutives ce qui est assez rare pour être souligné)
Si les données dans l'app sont complètes, l'ergonomie générale est à améliorer fortement. Ça manque de lisibilité, de facilité de navigation et de clarté dans les intitulés. Withing fait beaucoup beaucoup beaucoup mais BEAUCOUP mieux. 
D'ailleurs je ne comprends pas pourquoi avoir une application à part de Renpho health, cela limite l'intérêt des autres produits de la marque et rend leur utilisation générale fastidieuse. Il y a vraiment des progrès à faire.
Enfin, les données partagées avec Apple Santé mériterait être bien plus complètes.

**Developer response:** Cher utilisateur,
Nous vous remercions vivement pour vos commentaires constructifs ! Nous sommes ravis que vous appréciez la précision de la balance. Par ailleurs, nous prenons pleinement en compte vos critiques concernant l'expérience utilisateur de l'application : manque de clarté de l'interface, de la navigation et des étiquettes, fragmentation entre les différentes applications, et partage incomplet des données avec Apple Health. Vos suggestions ont été transmises en priorité à l'équipe produit. Nous les examinerons attentivement afin d'apporter des améliorations, à l'instar de Withings. Merci beaucoup !

### 3/5 — Des progrès en terme d’affichage

*2025-07-11*

Lors de l’affichage des mesures, rien n’est bien centré sur mon iPhone 16 : les chiffres, %, se superposent sur les lignes … c’est dommage au vu de la balance de qualité !!

**Developer response:** Bonjour client, merci pour votre retour. Nous sommes désolés de votre expérience. Pourriez-vous nous fournir plus de détails, comme des photos ou des vidéos supplémentaires, concernant les problèmes rencontrés avec la balance, par e-mail à support@renpho.com ? Nous nous ferons un plaisir de résoudre ce problème. Cordialement, l'équipe du service client.

### 3/5 — Outdated App

*2025-04-30*

Since apple made updates the app has lost love, please either update app or allow these scales connect with the main app?

**Developer response:** Hello customer, thank you for your feedback. We’re sorry to hear about the experience you had. Could you please provide more details about the issues you’re facing to our support email(support@renpho.com)? Currently, the morphoscan scale is designed to work with this app. We appreciate your suggestion to connect with the main app and will forward it to our tech team. Thank you for your understanding!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*