# MortgageQuestions — user reviews > 205 indexed App Store user reviews of MortgageQuestions by PHH Mortgage Corporation, rated 4.82/5 from 51,680 ratings. - Source: https://appshunter.io/ios/app/mortgagequestions/id1532108947/reviews - App overview in markdown: https://appshunter.io/ios/app/mortgagequestions/id1532108947.md - Rating breakdown: 5★ 41,470 · 4★ 2,639 · 3★ 750 · 2★ 204 · 1★ 843 ## What do users think of MortgageQuestions? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Convenient for making payments - 💡 Helpful customer service - 🚀 Straightforward payment process **Cons** - 🐛 Intermittent verification issues - 🐛 Inability to edit payment details - 💰 Excessive fees for online/phone payments - 🐛 Unstable app with frequent crashes **Commonly reported bugs** - Login screen freezes and gets stuck - Payment scheduling not working as expected - Account registration and recovery issues - Incompatibility with latest iOS versions **Most requested features** - Add payment options like debit/credit cards - Allow scheduling payments on specific dates - Integrate with budgeting apps like Mint - Improve login and account management ## Newest reviews (10 of 205) ### 3/5 — View *2026-06-13, version 9.3.6* App condenses all words and does not adjust to screen ### 5/5 — Good *2026-05-25, version 9.3.6* Easy to use ### 5/5 — My payment *2026-05-25, version 9.3.6* Very easy to use ### 5/5 — A+ *2026-05-08, version 9.3.6* Very easy to make a payment it makes everything so much better ### 5/5 — Life saving! *2026-04-01, version 9.3.6* PHH mortgage has worked with me in a time that felt almost hopeless to me when I lost my job. It has taken 5 months to find a position. But thankfully PHH mortgage worked with me in a way that allowed me to keep my home. I give thanks to PHH and the glory to God for making a way. ### 2/5 — Corporate Cautions *2026-04-01, version 9.3.6* The corporate staunch feel in every interaction that I have experienced was draining of time and energy. I needed to complete a simple task and I hit road block after road block and left the experience feeling frustrated with the app, the website and the customer service experience via phone. I will not be using this mortgage company moving forward unless things change with an upgraded customer service experience. ### 5/5 — Improvement *2026-03-29, version 9.3.6* This is the first time ever getting an actual confirmation after paying. The wheel just spins and spins and finally I just log out! Well today I actually got a confirmation after paying…big improvement on the site. ### 5/5 — Success *2026-03-26, version 9.3.6* To great success always! ### 5/5 — Quality *2026-03-25, version 9.3.6* Quality ### 1/5 — mortgage *2026-03-23, version 9.3.6* really bad they take so many days to respond your questions. They really don’t care about that customer. ## Most critical reviews (10 lowest-rated) ### 1/5 — Lowering payment amount *2026-08-27, version 9.3.6* We wish we could lower our monthly payment but the person we talked with was very rude. Would like to talk with someone that can help ### 1/5 — Avoid this company *2026-08-07, version 9.3.6* If you have a home and you see Onity is looking to buy your mortgage, check with any other bank you can to see if they can save you. This group will not respond to you. Not give you notice when increasing your mortgage. Make continuous errors on analyses costing you thousands. They’ll even try to ignore your original contract that they bought. Do yourself a favor and find a bank that isn’t a call center and that actually cares. ### 1/5 — Repeated Login Failure Despite Correct Password *2026-08-03, version 9.3.6* I am experiencing an ongoing issue with logging into the application. Even when I enter the correct password, the login fails and does not recognize my credentials. As a result, I have to reset or change my password almost every time I need to log in. This has become very frustrating and disruptive. Please investigate and resolve the issue so I can log in reliably without having to change my password each time. ### 1/5 — ONIT.Y not “On it” *2026-07-03, version 9.3.6* i hate the change, the app is always down, i can never get through to speak to anyone. worst customer service i have ever experienced. can’t even start to speak to the escrow deptartment. i wish they would sell my loan so i can be do e with them. ### 1/5 — Horrible *2026-07-02, version 9.3.6* Awful to navigate def needs improvement very disappointed ### 1/5 — App sucks *2026-06-05, version 9.3.6* This App sucks. I have been trying to create an account for over a week ### 1/5 — Payment through app *2026-06-03, version 9.3.6* Why can’t I make a payment through the app? ### 1/5 — No option for partial payments *2026-05-05, version 9.3.6* I have spoken with the company multiple times about allowing half payments online/app, and they refuse to make it possible, claiming they don't accept half payments because their system doesn't permit it. However, there have been several occasions when we paid half via bill pay with our bank, and they accept and apply it to our account every time. It just takes longer because it is sent via mail. They need to help their customers by adding this feature, especially since it gets them their payment much faster than waiting for a check. ### 1/5 — Terrible *2026-04-08, version 9.3.6* This site is terrible so far ### 1/5 — hjrohr *2026-03-30, version 9.3.6* you really need to figure out how to apply the payments correctly; as well, the payment source needs to be able to be selected just before submitted; and not well before selecting the option to make a payment… where’s the logic in that? wtf ## Most praised reviews (10 highest-rated) ### 5/5 — Thank You *2026-08-25, version 9.3.6* Great to work along with and able to help with payments ### 5/5 — The new website *2026-08-05, version 9.3.6* The new website is very easy to navigate and making payments are easy to do on this site . ### 5/5 — Easy to access on my phone *2026-08-03, version 9.3.6* I like how easy it is to access the app so I can make additional payments as I am able to. I don’t like how it continually asks me to set up automatic payments before I can do anything thing else though. But I still give it 5 stars ### 5/5 — Home Owner *2026-07-31, version 9.3.6* Thanks for making it easy to make payments. ### 5/5 — new *2026-07-28, version 9.3.6* i’m a new home owner and new here but so far easy and impressive ### 5/5 — Exceptional App *2026-07-10, version 9.3.6* Very easy to use ### 5/5 — Efficient *2026-06-25, version 9.3.6* It makes paying smooth and efficient. Love it. Especially with the Face ID option ### 5/5 — Love it! *2026-06-23, version 9.3.6* Super easy to understand. Always easy to understand. Clear messages and information. I have been VERY VERY pleased with the experiences we have had with Onity fka PHH mortgage. The transition seems to seamless on my side. ### 5/5 — Great App!!! *2026-05-28, version 9.3.6* Great App ,easy to use!!! ### 5/5 — House *2026-05-28, version 9.3.6* Very easy use convenience --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*