# MortgageView — user reviews > 48 indexed App Store user reviews of MortgageView by LoanCare, rated 4.80/5 from 4,317 ratings. - Source: https://appshunter.io/ios/app/mortgageview/id1574232749/reviews - App overview in markdown: https://appshunter.io/ios/app/mortgageview/id1574232749.md - Rating breakdown: 5★ 3,894 · 4★ 182 · 3★ 75 · 2★ 27 · 1★ 139 ## What do users think of MortgageView? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Great functionality - 🚀 Much better - 🚀 New look and set up **Cons** - 🐛 Not user-friendly - 🐛 Mediocre app - 🐛 Awful updates - 🔒 No Face ID login - 🐛 Can't login - 🐛 Freezes when making payments - 🐛 Sells user information - 🔒 Requires verification code each login - 🐛 Incompatible with iPad - 🐛 Annoying login process - 🐛 Underwhelming app - 🐛 No saved login **Commonly reported bugs** - Login issues - Payment processing problems - Frequent crashes - Compatibility problems **Most requested features** - Face ID login - Saved login credentials - iPad compatibility ## Newest reviews (12 of 48) ### 2/5 — Sells your information *2023-01-19, version 1.1* This is served my MR COOPER. Unless you request that your information is not sold to 3rd parties, they will sell your information! This should is information that should be up front when creating an account. “Do you want your information sold to other 3rd parties?” I learned of my Information be sold the hard way. When I confronted Lakeview, the receptionist said she could put me a a DO NOT SELL information list. THIS SHOULD HAVE BEEN DONE AT THE BEGINNING. If I had been asked two years ago I would have said, “NO DO NOT SELL” Please change the policy for future accounts to ask people if they want their information sold to 3rd parties? Very few people read the user agreements. PLEASE AND THANK YOU ### 3/5 — Stop Code Verification and Use Facial Login *2022-12-23, version 1.1* This app isn’t too bad. My biggest complaint is having to send myself a verification code every time that I login, it’s super annoying. Please utilize facial login and stop the verification code nonsense. ### 2/5 — Try making an app that works! *2022-09-03, version 1.1* I can use your app on my iPhone, but I do all my banking and bills on an iPad. The app does not work at all. The app works on the phone, but no. I will continue to call in. **Developer response:** Thank you for your feedback, we want to ensure your digital experience is a great one. Please reach out to our Social Support Team at socialsupport@loancare.net so we can investigate this issue. Thank you. ### 1/5 — Terrible *2022-04-13, version 1.1* App is possibly the worst app of any mortgage company. Their website is a disaster. I contemplate refinancing to get away from this company. ### 1/5 — The most unintuitive app on the App Store *2022-04-05, version 1.1* You would think that an app that plays a very serious role on your life to be actually functional. This app is the opposite it is literally ridiculous. Every time you log in you need to enter your phone number, wait for a message to be sent to your phone and input that code that you received into the prompt. Then when you go to log in again, it does it again! Literally makes no sense. Please improve this app! ### 1/5 — Unstable is a nice way of putting it *2022-04-01, version 1.1* Once again the app is broken. Most people go into their mortgage app once a month, to make a payment. This app is continually broken at the beginning of the month when you’re trying to make your mortgage payment. So frustrating **Developer response:** Hello, Thank you for your feedback, we want to ensure your digital experience is a great one. Please reach out to our Social Support Team at socialsupport@loancare.net so we can investigate this issue. Thank you. ### 1/5 — Trash app *2022-04-01, version 1.1* The app, be it on iPhone or iPad, is always messed up. Not once in the last several months have I been able to just log on and pay my mortgage. There is always an error..ALWAYS. FIX IT!! ### 1/5 — Cannot login *2022-03-31, version 1.1* I cannot login into the app. The credentials work just fine on the web version. The web version asked me to select my servicer the first time I logged in. I don’t see that option on the app. -Ajay ### 1/5 — Horrible *2022-03-10, version 1.1* This app is horrible. It will work, then it won’t. Trying to sign in, keeps telling me unable to sign in but password and username is correct. Very annoying! ### 1/5 — Cant log in *2022-02-23, version 1.1* I am unable to even log in. There is a glitch in the system so after i verify my phone number..it makes the the little thinking circle icon and never logs me in ### 1/5 — Absolutely slow and cumbersome *2022-01-14, version 1.1* It’s obvious they put no effort into this app. Ux design is non-existent - doesn’t save credentials and is extremely confusing to navigate. ### 1/5 — Incompetent IT team *2022-01-03, version 1.1* I have been a programmer 42 years. I would fire this entire development team. So last month everything worked both with the mobile app and my laptop web browser. This month, NO browser works on laptop. Tried with different laptop and again, none work. So they broke the website. Mobile app? “Can’t find server” error. So after working with tech support, we confirm they broke the browser for pc’s. And he tells me I need to delete the mobile app and download it again… wait… WHY doesn’t your mobile app auto-update like 99.99% of all mobile apps do? (Answer: because you out-source your IT work). Somebody at lakeviewloanservicing high up in management needs to be fired. YOU DONT EVER BREAK YOUR PAYMENT APP OR WEBSITE. that is pure incompetence. ## Most critical reviews (10 lowest-rated) ### 1/5 — not user-friendly! *2023-08-19* This companies app and their website are not user-friendly. Every time I’ve gone into pay the mortgage I have had to reset my password process, which takes well over an hour each time just to get the system to work unbeknownst to most users their system automatically forces you to reset your password if you only login once a month to pay your mortgage. Not a good security protocol for people who usually only pay their mortgage once a month you would think a company this large would have a better online profile for their customers. ### 1/5 — Very low rate “company” *2023-07-26* I’m only with this “company” because they bought my loan. I had no choice nor knowledge of that until after it happened. Besides that, their app is mediocre. They don’t have Face ID. The app works, it’s just that they are bad and unprofessional. ### 1/5 — Awful Updates *2023-06-23* Who ever made the update to this app needs to be fired. It went from an easy user friendly interface to an over complicated horribly designed nightmare. Making payments used to be so easy and quick, but now you have to make sure it’s not trying to auto apply your payments somewhere you don’t want them to go because some genius thought it would be a good idea to pre-decide what you want to pay. Awful. Go back to the old layout or remove the multiple tabs for payment options and stop automatically filling in payment amounts to accounts you think we want to pay. ### 1/5 — The app won’t let me login *2023-06-02* Just got moved from Mr. Cooper to Lakeview. I have no idea how this app got a 4.7 rating, it doesn’t work. Like everyone else here, I can login on my browser but not on the app. Ridiculous. Guess this is a sign to hurry up and pay this loan off. ### 1/5 — Can’t do its one job. *2023-05-26* I’m not sure what they changed, but I’ve been using this app for a year and last month they made a change to it that rendered it useless. I go to my mortgage to pay it and it freezes as soon as I select my mortgage and press the Continue button. Even deleted it from my phone and reinstalled it to rule out some kind of cache issue, but that didn’t fix it. ### 1/5 — App *2023-05-17* App support is worthless. I can login on line but the app says it can’t find my account. At one point I had two mortgages and used the app for one but sold that house now I can’t use the app for the other mortgage. Called and tried to get help but they said they couldn’t help with the app. What is the point of having the app when it doesn’t work and is just frustrating. ### 1/5 — Can’t sign in *2022-11-05, version 1.1* Loan just got moved from USAA->Mr. Cooper->to this nonsense. Created an account and loved the ease of Mr. Cooper’s app so thought maybe I’d try this one. Can’t login with my credentials, so I guess I’m stuck signing in with a browser. Waste of time. ### 1/5 — Unable to log in *2022-10-23, version 1.1* I’m getting an internal auth error. Does this have anything to do with the breach on your servers that stole my log in credentials, social security number, address, etc? ### 1/5 — Can’t log in *2022-09-17, version 1.1* Can’t even log in. Username and password work just fine online but the app just has a seizure and says failed login. ### 1/5 — Can’t access my account *2022-08-28, version 1.1* Anytime I try to login it won’t let me. No matter how many times I’ve changed my password no entry.would be nice to not have to call every month to pay over phone. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2023-10-26* Great functionality. ### 5/5 — Long time coming *2023-05-15* So glad the upgraded the app ### 5/5 — New Mobile pay app *2023-05-05* Much better thank you 🙏 ### 5/5 — Great set up *2023-04-28* I really like the new look and set up. ### 5/5 — Better after new update *2022-03-12, version 1.1* The new update makes it much easier to use. **Developer response:** Zohbiey, We appreciate the feedback! We are constantly striving to satisfy our customers’ needs. Your feedback will help us better serve you and other customers in the future. Thank you, socialsupport@loancare.net ### 5/5 — Does the Job. *2021-12-31, version 1.1* I don’t have an issue with the application. I have access to my account, and the company has not failed me. I give it five stars. **Developer response:** Hello, thanks for taking the time to leave a review if we can be of help in the future please don't hesitate to email us at socialsupport@loancare.net. ### 5/5 — Can’t log in *2021-10-24, version 1.0* After verification via text message it goes back to the login screen making you start the process over. If I ever manage to get in the app I’ll check it out and edit my review. *edit* app is working now. Seems pretty simple and straight forward. **Developer response:** Thank you for your feedback, we want to ensure your digital experience is a great one. If your concern still exist please email us at socialsupport@loancare.net . ### 5/5 — Huge improvement to the old app *2021-10-13, version 1.0* The old app was clunky, slow, and didn’t work half the time. This redesign is much more intuitive and shows you important info at a glance. Great job to the developers! I’m mainly writing this review because the one other review isn’t really fair since they were experiencing server errors… which isn’t a problem with the app itself. As a developer myself, I sympathize. **Developer response:** Hello benc10, Thank you for your feedback. If your concerns still exist we would love to assist you can you please email us at socialsupport@loancare.net so we can investigate this issue. Thank you. ### 3/5 — No easy access *2023-06-13* Why there is no Face ID login in this app? It’s a hassle to login every time even though it’s an app. ### 3/5 — Last Update *2023-04-30* The app worked fine for me until recently. When it’s time to make a payment the app freezes as you’re scrolling to click Make payment. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*