# Mosa AI: Chatbot Assistant — user reviews > 12 indexed App Store user reviews of Mosa AI by Joyolabs Dijital Hizmetler Anonim Sirketi, rated 4.50/5 from 368 ratings. - Source: https://appshunter.io/ios/app/mosa-ai-chatbot-assistant/id6743208243/reviews - App overview in markdown: https://appshunter.io/ios/app/mosa-ai-chatbot-assistant/id6743208243.md - Rating breakdown: 5★ 296 · 4★ 22 · 3★ 9 · 2★ 13 · 1★ 28 ## Most critical reviews (10 lowest-rated) ### 1/5 — Can't use without paying *2026-05-25* Can't use without paying **Developer response:** Hey there. Mosaiq has a free version with basic templates and tools so you can design collages without paying. Premium features and high-quality exports do require a subscription. We do not show ads or sell user data, and we depend on subscriptions to keep updating the app as a small team. If the paywall felt misleading or blocked you from trying the free tools, we'd really appreciate your feedback at support@joyolabs.com. ### 1/5 — Something went wrong *2026-05-22* All I keep replying back to me if something went wrong please try again later. So I asked what went wrong and it says…. Something went wrong. Please try again later. They need a lot of work on this app **Developer response:** Hey there. That sounds really frustrating, and we are sorry the app is stuck in an error loop for you. This error usually happens when there is a temporary connection issue, or if the app needs to be updated to the latest version. We want to investigate exactly why this is happening on your device. Please reach us at support@joyolabs.com so we can get more details and help get Mosaiq working for you. ### 1/5 — O aplicativo não funciona *2026-05-14* Após baixar o aplicativo ele simplesmente não funciona, não abre **Developer response:** Olá. Lamentamos muito que o Mosaiq não esteja abrindo. Isso não deveria acontecer de forma alguma. Por favor, tente reinstalar o aplicativo ou verificar se o seu iOS está atualizado. Gostaríamos muito de investigar isso com você. Entre em contato conosco pelo e-mail support@joyolabs.com para que possamos ajudar. ### 1/5 — Scam *2026-05-13* So I just started a three day trial period. Right away. It charged me $39.99. No three days whatsoever. Now I’ve got a dispute it with my credit card. **Developer response:** Hey there. We are really sorry for the frustration and confusion around this charge. Apple is the merchant of record for iOS subscriptions. We do not charge, refund, or modify payments directly. For iOS refunds, users go to https://reportaproblem.apple.com/ (Apple decides, not us). If anything felt unclear, we'd really appreciate your feedback at support@joyolabs.com. ### 1/5 — Worst AI app *2026-05-06* Free chat GPT more capabilities than this app. Total waste of money! **Developer response:** Hey there. Sorry to hear about your experience. Just to clarify, Mosaiq is a photo and video collage app rather than an AI chat assistant, but we understand the frustration if the value did not meet your expectations. Apple is the merchant of record for iOS subscriptions. We do not charge, refund, or modify payments directly. For iOS refunds, users go to https://reportaproblem.apple.com/ (Apple decides, not us). If anything felt unclear, we'd really appreciate your feedback at support@joyolabs.com. ### 1/5 — I already buying one week f apps excited not working after delete and download again now need buying *2026-04-13* Not using **Developer response:** Hey! Sorry to hear you ran into trouble getting your purchase to work after reinstalling Mosaiq. You shouldn't have to buy it again. Please try tapping the Restore Purchases button on the subscription screen, which should link your active purchase back to the app. Apple is the merchant of record for iOS subscriptions. We do not charge, refund, or modify payments directly. For iOS refunds, users go to https://reportaproblem.apple.com/ (Apple decides, not us). If anything felt unclear, we'd really appreciate your feedback at support@joyolabs.com. ### 1/5 — Not Functional *2026-03-30* This app is beyond the worst thing I have ever used! Doesn’t even listen and generates what it wants then asks you to send again and doesn’t even look and creates its own thing! Huge waste of money and even bigger time waster! Honestly horrific experience **Developer response:** Hey there. Really sorry to hear your experience with Mosaiq was so frustrating and that the creation process didn't work for you. Since you mentioned a waste of money, we want to make sure you can get a refund. Apple is the merchant of record for iOS subscriptions. We do not charge, refund, or modify payments directly. For iOS refunds, users go to https://reportaproblem.apple.com/ (Apple decides, not us). If anything felt unclear, we'd really appreciate your feedback at support@joyolabs.com. ### 1/5 — SCAMFEST *2026-02-18* I’m trying to get this thing to edit a picture and somehow I’m unable to and even after I sent the same picture over and over and over it’s not letting me do it this deserves a negative a million stars **Developer response:** Hey there. We are really sorry to hear the app is failing to process your picture and blocking you from editing. That sounds incredibly frustrating. This is definitely not how Mosaiq is supposed to work. It could be a temporary connection issue or a bug with a specific file format. We would love to look into this and get it fixed. Please reach out to us at support@joyolabs.com so we can investigate what is happening with your photo. ### 1/5 — Scam *2025-09-10* It says it is an interview tool but when you download it then it wants to give your prayer advice. **Developer response:** Hey there. That sounds really confusing, but it seems like there might be a mix-up with another app. Mosaiq is a creative photo and video collage app. We do not have any interview tools or prayer features, so you might have reviewed a different app by mistake. If anything still feels unclear, we would really appreciate your feedback at support@joyolabs.com. ### 1/5 — Scam *2025-08-13* Scam warning!!!!This app is deceiving. They offer a free trial but in actuality,they don’t because nothing works until you upgrade. **Developer response:** Hey there! We are sorry for the frustration and want to clear this up. Mosaiq does offer a free trial, but iOS requires you to confirm the trial subscription to unlock those features. You will not be charged during the trial period, and you can cancel at any time in your iCloud settings before it ends. Apple is the merchant of record for all iOS subscriptions, meaning we cannot charge you or process refunds directly. If you were charged unexpectedly, you can request a refund through Apple at https://reportaproblem.apple.com/. If anything in our trial flow felt unclear, we'd really appreciate your feedback at support@joyolabs.com. ## Most praised reviews (2 highest-rated) ### 5/5 — دراسه *2026-05-23* دراسه **Developer response:** شكراً على التقييم! يسعدنا أن التطبيق يساعدك في الدراسة. إذا خطرت لك فكرة أو كان لديك سؤال في أي وقت، راسلنا على support@joyolabs.com. ### 5/5 — Dr *2026-04-23* Administrator non executive **Developer response:** Thanks for the five stars! If you have a question or an idea for the app, our inbox is open at support@joyolabs.com. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*