# Motel One

> Hotel booking app with member discounts, mobile key, and reservation management. (iPhone/iPad app by One Hotels & Resorts AG 2010.)

- Source: https://appshunter.io/ios/app/motel-one/id389384282 (this page in markdown: same URL + `.md`)
- Developer: [One Hotels & Resorts AG 2010](https://appshunter.io/developer/389384285)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.80/5 from 657 App Store ratings · 58 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 246 MB
- Languages: American English, German (Germany)
- Released: 2010-09-07
- Data updated: 2026-09-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/motel-one/id389384282/reviews.md

## What is Motel One?

New: Save 10% every night with the beOne App
Switch on beOne! With the beOne App, you have over 100 Motel One and The Cloud One hotels worldwide right in your pocket. As part of our free beOne membership programme, the app offers you a personal travel companion with numerous exclusive benefits: 
always save 10% on your booking, discover the latest beOne deals, find the last available rooms, manage reservations even faster, cancel free of charge until 6 pm* and carry out the Quick Check-in process directly in the app and save time at check-in. With the Mobile Key functionality, you can also use the app as a room key for many of our hotels.
Moreover, the beOne app provides information about individual hotels as well as news and travel inspiration from the Motel One universe. Thanks to the personalized "My Home" view, you have all relevant information about your next booked trip ready at a glance. Here's what awaits you:
1. Always save 10% as a beOne member when booking via the beOne app or the Motel One website
2. Receive beOne Deals: Save up to 30%, with new offers all the time
3. Book the last available rooms
4. Free cancellation until 6 PM*
5. Book without a credit card*
6. Verified hotel reviews
7. All information about our hotels and rooms
8. Hotel search and route planner
9. Travel tips for your trip with our Travel Compass
10. Personalized “My Home” area with all info about your trip
11. All reservations at a glance
12. Easily manage reservations
13. Book even faster with "One-Click Booking"
14. Save your reservations in Wallet
15. Check in even faster with our “Quick Check-in” process
16. Open your room door with our “Mobile Key” functionality
17. Receive push notifications for trip planning
*Does not apply during trade fairs and events.
For 25 years, Motel One has stood for affordable luxury in prime locations – in countless European cities. With stylish design, high-quality furnishings, and an atmosphere that invites you to relax and unwind, every stay becomes a special experience – designed for you!
At The Cloud One Hotels, it’s more than just an overnight stay – it’s about immersing yourself in the spirit of the city, inspired by the stories and character of the neighborhood. Each hotel reflects the unique vibe of its surroundings – authentic, individual, and always with a touch of urban charm.
You can book both brands – Motel One and The Cloud One – conveniently via the beOne App and enjoy an exclusive 10% discount as a beOne Member.
Become a beOne Member now and start enjoying the benefits – anytime, anywhere, every time you book.
Sign up at motel-one.com/beOne

## Key features

- 10% member discount on bookings
- Exclusive beOne deals
- Find last available rooms
- Manage reservations
- Quick Check-in
- Mobile Key functionality
- Hotel search and route planner

## What do users think of Motel One?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use
- ✨ Stylish design
- ✅ Functional and clear
- 🚀 Quick booking process
- 📱 Great mobile app
- 🌟 Excellent service
- 💡 Mobile Key feature
- 💯 Good value for money
- 👍 User-friendly design
- 🌟 Amazing hotel chain
- ✨ Beautiful and intuitive
- 💯 5-star hotel service

**Cons**

- 🐛 App keeps crashing
- ❌ Reservations not appearing
- 💳 Credit card needs re-entry
- 🏠 Address needs re-entry
- 🚫 Incompatible with older iOS
- 💳 No Apple Pay
- 🐛 Check-in issues
- 🐛 Cannot add existing reservations
- 🐛 Cannot change reservation details
- 🐛 Cannot redeem voucher
- ❌ No fridge in room
- ❓ Price inconsistencies
- 📧 Cannot add bookings with different email
- ⚖️ Different prices on different devices
- 🐛 Poor functionality updating reservations
- 💳 Amex not accepted
- 🐛 Server connection failed
- 🐛 App freezes
- 🐛 Cannot register on iPhone
- 📱 Not iPad compatible
- 💡 Wallet missing
- 🐌 Slow loading
- ❌ Cannot change country
- ❌ Dummy text in news section
- 🐛 Server is down error

**Commonly reported bugs**

- Reservations never appear in the app
- Credit card needs to be entered every time
- Address needs to be re-entered despite being saved
- App requires iOS 16, preventing older iOS users from accessing
- No Apple Pay option
- PayPal integration is not clean
- Check-in process fails and details are incorrect
- Cannot add existing Motel One reservations manually
- Unable to change minor reservation details
- No provision to add voucher codes
- Cannot redeem breakfast voucher on the App
- WiFi connection issues on MAC
- App cannot handle adding bookings with an email address different from the account's primary email
- Different prices shown for the same reservation on iPad vs. iPhone
- Poor functionality when updating reservations; system does not recognize reservation number and email
- Server connection failed errors
- App freezes
- Cannot register for the app using an iPhone
- App not functioning properly on iPad
- Wallet integration is missing
- Slow loading times when viewing booking details
- Cannot change country during booking
- News section still has dummy text
- Reservation results in 'server is down' error message
- Back button restarts reservation process from scratch

**Most requested features**

- Add Apple Pay back
- Improve PayPal integration
- Allow adding existing reservations
- Allow changing reservation details
- Provide a way to redeem voucher codes
- Add option to add another email address to account
- Allow guaranteeing bookings with credit card later
- Allow cancelling/extending/shortening individual rooms within a group booking
- Add Wallet integration
- Improve app compatibility with older devices/iOS versions
- Allow users to select gender beyond Mr/Mrs
- Fix country selection bug

## Recent user reviews (10 of 58)

All indexed reviews: https://appshunter.io/ios/app/motel-one/id389384282/reviews.md

### 1/5 — App look like the trash

*2026-06-16*

Can’ t log in if you book  other web site

### 1/5 — Poor

*2026-06-01, version 8.0.1*

What a carry on, kept saying there was a problem and try again, I then ended up with multiple rooms. 
Really poor app

### 1/5 — Totally useless

*2026-05-07, version 8.0.1*

Reservations never ever appear in the app and there’s no way to make them appear.

### 5/5 — So easy to use !

*2026-03-11, version 7.6*

Now travelling for leisure weather than work I’ve returned to Motel One - always great quality and app is super easy to use and support is always available !

### 5/5 — Great mobile app

*2026-02-16, version 7.5*

Easy, clear and effective

### 1/5 — Poor experience

*2026-02-16, version 7.5*

Having to enter my credit card every time I book and despite saving it and having it in my profile. Have had to reenter my address despite having it saved in my profile.

### 5/5 — Telefonische Erreichbarkeit

*2026-01-25*

Es war eine wirklich positive Erfahrung, da das Hotel tatsächlich zurückgerufen hat, nachdem ich zu ungeduldig wurde und nach ca. 7 Minuten in der Warteschleife aufgelegt hatte …👍😌

**Developer response:** Vielen Dank für Ihr Feedback. Wir hoffen, Sie bald wieder bei Motel One begrüßen zu dürfen!

### 3/5 — Doesn’t Work With Apple Wallet

*2026-01-21, version 7.5*

I always book through the app. However I have NEVER been able to add my confirmed booking to my Apple wallet.

### 5/5 — Funktional und übersichtlich

*2025-12-25*

Die App ist stilvoll designt, übersichtlich und funktional.

**Developer response:** Vielen Dank für die hervorragende Bewertung! Es freut uns sehr, dass Ihnen unsere App gefällt.

### 5/5 — Fantastic first stay

*2025-08-27, version 7.3*

First time in Brussels and first time at this hotel, fantastic staff from check in to the bar staff who were all polite and friendly . Rooms a good size and nice and comfortable, all cleaned to a high standard every day. I would highly recommend this hotel if you are in Brussels

## Frequently asked questions about Motel One

### What does the Motel One app do?

The app acts as a personal travel companion for booking stays at Motel One and The Cloud One hotels. It provides exclusive member benefits, including discounts, deal discovery, room booking, reservation management, and mobile check-in/room key functionality.

### What are the key features of the beOne App?

Key features include a guaranteed 10% discount for beOne members on bookings, access to exclusive beOne Deals, the ability to book the last available rooms, free cancellation up to 6 PM, quick check-in, and the mobile key functionality to open room doors at many hotels.

### Is the Motel One app free to use?

Yes, the beOne App is free to download and use. It is part of a free beOne membership program that unlocks exclusive benefits and discounts when booking through the app or the Motel One website.

### What hotels can I book with this app?

You can book both Motel One and The Cloud One hotels worldwide through the beOne App. The app provides information about individual hotels, including their rooms and amenities.

### How does the mobile key feature work?

The Mobile Key functionality allows you to use the app as your room key for many of the hotels. This feature enables you to bypass the front desk and directly access your room, saving time during your stay.

## Version history (last 5 releases)

### 8.1.1 — 2026-07-30

With this app update, guests can now use their phone as their room key via NFC after a successful online check-in. This feature is currently available exclusively at Motel One Munich East-Side, with more hotels following soon. We've also made a number of bug fixes and improvements.

### 8.1 — 2026-07-07

With this app update, guests can now use their phone as their room key via NFC after a successful online check-in. This feature is currently available exclusively at Motel One Munich East-Side, with more hotels following soon. We've also made a number of bug fixes and improvements.

### 8.0.2 — 2026-06-25

Improved check-in & bug fixes
This update includes minor bug fixes and stability enhancements

### 8.0.1 — 2026-04-16

Save 10% every night.
With this update, we are creating more ways to benefit from beOne Deals. We have also made a number of meaningful refinements.

### 8.0 — 2026-04-08

Save 10% every night.
With this update, we are creating more ways to benefit from beOne Deals. We have also made a number of meaningful refinements.

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## More apps by One Hotels & Resorts AG 2010

- [myOne - Motel One](https://appshunter.io/ios/app/myone-motel-one/id6472813282)

All apps by One Hotels & Resorts AG 2010: https://appshunter.io/developer/389384285

## Related topics

[motel one](https://appshunter.io/ios/topics/motel-one) · [beone](https://appshunter.io/ios/topics/beone) · [my motel 6](https://appshunter.io/ios/topics/my-motel-6) · [beone pro](https://appshunter.io/ios/topics/beone-pro)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*