# Motor Club — user reviews > 92 indexed App Store user reviews of Motor Club by Allstate Enterprises, LLC, rated 3.90/5 from 1,026 ratings. - Source: https://appshunter.io/ios/app/motor-club/id334481976/reviews - App overview in markdown: https://appshunter.io/ios/app/motor-club/id334481976.md - Rating breakdown: 5★ 679 · 4★ 53 · 3★ 29 · 2★ 20 · 1★ 245 ## What do users think of Motor Club? Overall sentiment: negative **Pros** - 🚀 Fast tow service - 👍 Quick and professional service - 🚀 Prompt response time **Cons** - 🐛 App doesn't work - 🔒 Unable to access account information - 👎 Unreliable service - 👎 Poor customer service - 🕰️ Long wait times - 🔀 Redirects to website instead of working app - 💰 Charges even without benefits **Commonly reported bugs** - App crashes - App doesn't recognize membership - App stuck at tracking screen - App redirects to non-functional website **Most requested features** - Face ID login option - Ability to update payment information in app ## Newest reviews (19 of 92) ### 3/5 — User Unfriendly *2025-04-10, version 17.0* Too many redundant security checks and repeated re-logins when switch menu. ### 2/5 — Mobile App Major Fail! *2024-09-07, version 17.0* The app will not allow me to update the credit card! The current card is expired. It will not let me delete and re-add the card! My renewal is due this month! Anyone have a suggestion? ### 4/5 — Fast tow app needs work *2023-12-02, version 17.0* The app was able to put in the order for our tow very fast, tow truck came faster than expected. Although app did not do a good job of updating that our tow truck was on the way. Very pleased but work on the updating of rescue steps :) ### 1/5 — Scam *2023-09-29, version 16.1* Even though you enter your policy number, it still steals money from you anyway ### 1/5 — No longer valid app *2023-04-17, version 15.0* Allstate does not use this anymore it seems. Just takes you to website. Take it down ### 1/5 — App Leads To Website *2023-04-15, version 15.0* When you open the app it says “we moved” and gives a link to their website. It’s a shame because their online automated voice tells you to download the app. I just wanted a tow truck and felt like I was being led in circles. ### 1/5 — Scam Scam Scam *2023-04-14, version 15.0* I am tired of companies pulling funding for services they don't offer such as app that works instead of, app moved go to website or pay monthly for rude customer service like what is going on? I thought anything under the name Allstate was good to go and was of class. Maybe I need to go elsewhere. ### 1/5 — Awful app & customer experience *2023-04-06, version 15.0* The app itself now redirects you to the website. The website AND customer service asks you to download the app. The entire system/database doesn’t re-batch to update & see your membership for 48 hours, so I’ve been stranded for 2 days (not everyone has access to help). Customer service is abhorrent, unhelpful & poor communicators. Looking to switch from Allstate ENTIRELY. ### 1/5 — App is no longer available!!! *2023-01-19, version 15.0* So I’ve been dealing with the motorclub actually since November. I’ve been getting charged twice, by my auto policy from allstate and from the motorclub. Today I was charged again and I’ve been trying to get in contact with the “motorclub” for hours and was told to download the app!! The membership phone number automated also tells you to download the app!! When you open the app it says it’s no longer available and to go to the website. When you go to the website it’s NOT your account but only to get roadside assistance and there’s zero information on how to access your membership account!! Finally my allstate rep called the motorclub on a 3-way, who told us to download this app!! This is an absolute fiasco!! I’m absolutely positive I’m going to regret this policy. I just spent 45 minutes on the phone with the motorclub to access my account and for 45 minutes I can’t register or log in!! So you might want to reconsider this motorclub honestly!! I know who I’m going to call and I’m betting it’s not going to be a nightmare!! ### 1/5 — Just signed up *2023-01-18, version 15.0* We just signed up for Allstate Motorclub. Apparently this APP hasn’t worked for years BUT we are directed to use it? I think we just have away $164 What a waste. ### 1/5 — App is discontinued *2022-06-22, version 15.0* This App has been discontinued Upon opening it immediately directs you back to their website. Do not download. ### 1/5 — Doesn’t work *2022-06-05, version 15.0* When you download this app it tells you that now you have to use the website to request help. Why not just remove this app ### 1/5 — What App? *2022-06-02, version 15.0* The phone service says to use the app. Everything says use the app for all their benefits. However the app does nothing except direct you to their website, which is a lousy experience. Where’s the live tracking and the rest? How can you not have an app? Wish I had known this before joining service. ### 1/5 — No longer works, redirects you to a non function page *2022-05-28, version 15.0* Screw this ### 1/5 — No internet service where my vehicle quit running. *2022-05-13, version 15.0* I had a very bad experience trying to use Allstate roadside assistance. I have had a policy with them for over 10 years. I have not needed to use it in quite a while and have had good service in the past. I called the number and a recording told me to download the app. When I tried my phone showed no service available, I called customer service who said he had my location on satellite view and would transfer me to roadside assistance, after 1 hour they still did not know where I was, Allstate sent me a text for a local tow company they said would tow me for $250. I would have to pay them and submit the claim to Allstate. I called the tow company and Allstate had given them the wrong address number for my location and said it would be more like $450 to my house. I cancelled the tow and called Allstate back they had different info than the last agent and said they would try to find a different tow company. I asked the agent where they were located and she said she was in Jamaica? After almost 2 hours of dealing with Allstate I called a local company who showed up within a 1/2 hour and towed my vehicle. Very Very dissapointed in the service received from Allstate and their reliance of their app to aid their customers. ### 1/5 — Useless *2022-04-13, version 15.0* This app should be removed!!! I don’t know why you guys promote a app that just redirects you to the web browser. ### 1/5 — Hot garbage *2022-04-09, version 15.0* This app rarely works. If it does work for you, then you’ll likely need to delete and reinstall. ### 1/5 — Useless *2022-02-27, version 15.0* App directs you to website, website directs you to a phone number that nobody answers. Impossible to cancel once you sign up. Doesn’t actually help. Incredibly disappointed as I’ve been a loyal Allstate customer for years. ### 1/5 — Avoid! *2022-02-24, version 15.0* Terrible app, very rude customer service rep. This app will open with a message to use the website for requesting roadside assistance, then if you go to the website the first message you see tells you to use the app for requesting roadside assistance. When I called to cancel my membership, once I told the rep that I was calling to cancel I was transferred to another rep who began reading a long script about why I needed this service blah, blah ,blah. When I interrupted his litany and said that I was not interested in continuing the service and that I wanted it terminated immediately, he became very rude and almost argumentative. Both of the reps had very heavy foreign accents, and the quality of the call sounded like they were probably located in call centers in foreign countries. Come on, Allstate, surely a company your size can do better than this excuse for customer care! I will be taking my business elsewhere. ## Most critical reviews (10 lowest-rated) ### 1/5 — User Unfriendly & Limited Benefits *2026-04-16, version 17.2* 1. Too many redundant security checks and repeated re-logins when switching menu. 2. The app shows up to 5 recuse per year. But their system says only up to 3. They would not honor what the app shows. The customer service manner was bad. They refused to honor the fourth rescue of mine as well as the 1st rescue of the additional member. They said the 3 rescues coverage applies to both members combined. You don’t get what you pay for. Not worth joining the club. ### 1/5 — Well *2026-03-02, version 17.2* This companies billing practices are ridiculous. They will try to run card once and if it does not clear, because it is turned off in my case, the roadside coverage ends immediately. Then you must wait 3 days for coverage to begin after the payment clears. Totally unreasonable to not offer a grace period or even try it later in the day. ### 1/5 — Bad app *2026-02-24, version 17.2* Seriously such a miserable experience ### 1/5 — User Unfriendly & Limited Benefits *2025-12-19, version 17.0* 1. Too many redundant security checks and repeated re-logins when switch menu. 2. The app shows up to 5 recuse per year. But their system says only up to 3. They would not honor what the app shows. The customer service manner was bad. They refused to honor the fourth rescue. You don’t get what you pay for. Not worth joining the club. ### 1/5 — Left me stranded *2025-11-23, version 17.0* I requested a jump start for my car through the mobile app at 315 on a Sunday afternoon. I was charged 95.00 and never got service. I am a member and should never have been charged a dime. I was told someone would arrive between 438-508. At 509 I called the called the tow company and he said he was still 30 min away. I called Allstate back and they told me the call had been cancelled and that they would send another company but it would be well over a 50 minute wait. I have never used them before and never will again. Meanwhile I am still out 95.00. And my car is still dead. Going back to AAA. ### 1/5 — App Issues *2025-08-09, version 17.0* Why do I have to sign in each time I open the app? And every time I go back to the Home Screen? Can’t there be a Face ID option for logging in initially? It seems like an easy fix Allstate. ### 1/5 — buggy system or crooked company *2025-07-21, version 17.0* I needed roadside assistance for a flat tire. My benefits are active and I’m a member of the Allstate motor club but when requesting assistance, they said I did not have benefits. Even after providing proof, I still had to pay out of pocket. I don’t know if this is the fault of a buggy system or Allstate stealing my money, either way, it’s their fault. ### 1/5 — The Worst App *2025-06-23, version 17.0* Do not use this app. Just don’t. It will break on you and either leave you without access to help, forget you’re a member entirely, or screw up billing. This is the most broken, janky app I’ve ever have the displeasure of using. The roadside assistance website is MUCH more reliable. Just bookmark it in your browser instead of using this abysmal excuse for an app. ### 1/5 — Roadside assistance *2024-08-13, version 17.0* Their ETA is unacceptable. It seems like they find a provider that’s far away, two hours plus just for a jumpstart. ### 1/5 — This company has changed *2024-01-23, version 17.0* Like many others I called Allstate Roadside which I've been a member of since 1980 which is stated on my card. They sent Redline Towing who showed up in a reasonable amount of time but that's the only good thing I can say. The driver made me (68 year old) push the car off the driveway while he sat in the car and steered. Keep in mind this was on a sub-zero day. He loaded the car onto the flatbed truck and drove off. The driver then called me to come meet him outside. He demanded $75 because Allstate won't approve the claim. I didn't care to argue out there and would just call Allstate to straighten it out. Allstate said that Redline told them the car wouldn't go in neutral and they had to push the car because I refused to (I did and have a witness who saw me). If the car couldn't get in neutral, nobody would be pushing it! They said they had to use a wench to get the car on the truck. The starter was the issue and the claim was for a non starting car. How else would the car get on the truck? Bottom line these guys are liars and thieves and Allstate is just as guilty for not vetting them properly. I have read all the other reviews from Allstate members so this isn't a one off situation. I have opened up a case with Allstate and will do my best to make sure they drop this company so others aren't subjected to their deceptive practices and outright lies. If you have a choice don't use Redline Towing or Allstate Roadside!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Been there for me every time! *2026-03-30, version 17.2* Had 9 years and they’ve always been there for me and my family. Esp my son while stationed in Norfolk. ### 5/5 — Perfect! *2020-03-28, version 13.0* Best money I will ever spend! Always quick and professional! ### 5/5 — Great service! *2020-03-25, version 13.0* Great service when you need it most. ### 5/5 — They was very professional *2020-03-22, version 13.0* I am glad I have this. App and. The Como ya was great ### 5/5 — Excellent all around *2020-03-13, version 13.0* Thanks for being fast and polite ### 5/5 — Great customer services *2020-01-20, version 12.0* Love the service it’s quick and easy ### 5/5 — Life saver! *2019-12-27, version 11.0* Ended up signing up today for a just in case situation. Good thing I did.. I had a tire blow and needed a tow. Quick response and polite tow company. Thanks! ### 5/5 — All state *2019-12-20, version 11.0* I really like all state they were fast and quick. And friendly ### 5/5 — Towing services *2019-12-18, version 11.0* Driver was on time and professional everything wa great i love Allstate would recommend to everyone ### 5/5 — Quick and professional service with a smile. Thank you!! *2019-11-11, version 11.0* Quick and professional service with a smile. Thank you!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*