# Mountainside Fitness App — user reviews > 109 indexed App Store user reviews of Mountainside Fitness App by Smart Health Clubs, rated 4.90/5 from 8,805 ratings. - Source: https://appshunter.io/ios/app/mountainside-fitness-app/id1489604305/reviews - App overview in markdown: https://appshunter.io/ios/app/mountainside-fitness-app/id1489604305.md - Rating breakdown: 5★ 8,093 · 4★ 489 · 3★ 109 · 2★ 31 · 1★ 83 ## What do users think of Mountainside Fitness App? Overall sentiment: negative **Pros** - 👍 Clean facilities - 👍 Great instructors - 👍 Affordable prices - 👍 Convenient locations - 👍 Friendly staff - 👍 Enjoyable classes - 👍 Well-equipped gyms **Cons** - 🐛 Barcode entry not working - 🐛 App crashes and malfunctions - 🐛 Booking issues and waitlists - 🐛 Slow and unresponsive app - 🐛 Missing features (Apple Wallet, etc.) - 🐛 Poor user experience and design - 🐛 Inconsistent app performance **Commonly reported bugs** - Barcode not working - Booking errors and data issues - Waitlist functionality not working as expected - App crashes and freezes - Login and password reset problems - Incorrect class schedules and availability **Most requested features** - Add Apple Watch integration - Improve class booking experience - Provide better visibility of class spots - Add food calorie tracking - Integrate with Apple Wallet - Enhance app stability and reliability - Improve user interface and navigation ## Newest reviews (14 of 109) ### 2/5 — Garbage *2026-08-04, version 4.0.36* Im very disappointed with this app. I have been trying to set up an account and it only gives me the option to login. ### 4/5 — Too Easy to Cancel *2026-07-21* I really like Mountainside gym and the app, but a recent enhancement took away the option to ‘cancel’ my cancellation of a class. I accidentally hit ‘Cancel’ because that button is in the same place as “Visit Event” in other circumstances. About two months ago, I had about 3 seconds to reverse that cancellation, and they took that away. Now I’m on the wait list and my spot is gone. (I pay extra every month for the 48-hour booking window, so it’s a bummer that I may not get in at all). Please ask the question “Are you sure you want to cancel?” Or bring back the “oops” functionality. ### 4/5 — Grateful *2026-06-20* Concerned about lower body machines, a few antiquated machines and equipment need updating. The wait for machines here are limited and options are few particularly in comparison to upper body. The “newer leg machines are always in use so it can be frustrating. When there is a new version of a leg press and a old machine the experience is completely different ### 3/5 — Wait list *2026-01-25, version 4.0.15* You can not see your place on list after you sign up ### 5/5 — Love *2026-01-22, version 4.0.13* Soooo easy book and works wonderfully! I have so much wile getting fit!!! ### 5/5 — Excellent Fitness Resource *2026-01-19, version 4.0.13* Great Tool! Perfect to visualize my week and prioritize fitness. And the whole Family gets in on the energy for healthy living. ### 5/5 — 1st yoga class *2026-01-13, version 4.0.9* Heading to my second class tomorrow after a class today that changed everything. What a great class, great people great environment. Totally worth the effort. Thank you ### 5/5 — Substantially worse update *2026-01-08* Don’t like new color scheme. More clicks. Takes longer to load, especially calendar appointments. Each upgrade seems to be a backward step. ### 5/5 — Lisa K *2025-11-12* I love how many options Mountainside offers, these something for everyone! I’m working with Garret on personal training, he is knowledgeable and pushes me just enough. The app works great and helps me keep up with classes and specials. ### 3/5 — Barcode comes up really slowly *2025-10-27, version 3.16.97* Every time I go to the gym, I am surprised to see how long it takes to pull up the barcode to enter. Please make it faster! ### 5/5 — Staff amazing! *2025-10-04, version 3.16.97* Amazing club full of amazing staff. I feel like family here. Highly recommend! ### 2/5 — Need Better Onboarding Program for Employees *2025-08-17* Basic employee knowledge is underwhelming. Reserved a pickleball court on the app. Showed I reserved it with confirmation number. Myself and two others drive the 30 minutes to the location that had the court. Employee says that I don’t have it reserved according to her. Another chimes in that they don’t do reservations on Saturdays. That the app is not right. Then another employee makes a reservation at another location in Scottsdale. (She didn’t know where it was so that should have been a clue). Drive 15 minutes to that one. Get there and are informed that they don’t accept reservations. You can see where this is going. Wasted a Saturday thinking we had a reservation. I will take ownership for not getting someone that knows what they are talking about. Didn’t want to offend a young apparently new employee that I believe wanted to help. She and the others aren’t trained well. (This is the second similar experience I’ve had in two months. The other one was also about what location had what and exactly where the location was around cold plunges). Additionally the app should be very clear about how, when and where reservations are accepted). Other than that, facilities are generally fine if you can get past the sandpaper towels) ### 5/5 — Great gym *2025-08-12, version 3.16.87* Great gym and instructors. Clean up-to-date facilities ### 5/5 — Love *2025-05-13, version 3.16.72* Soooo easy book and works wonderfully! ## Most critical reviews (10 lowest-rated) ### 1/5 — App is horrible *2026-08-11, version 4.0.36* The app is slow amd always has issues and makes hard to get into a popular classes ### 1/5 — No button to create account *2026-07-12, version 4.0.36* How am I supposed to use my digital barcode when there is no option to create an account in the app? ### 1/5 — Permanent Barcode! *2026-04-16, version 4.0.21* Not a bad app except for the fact the barcode is not saved to the app. So if you’ve blog poor internet, it won’t load and can’t scan. Mountainside, just have it saved to the app, it doesn’t change. ### 1/5 — No button to press new account *2026-03-05, version 4.0.17* The app is usually fine until it wasn’t, I had to delete my account so that I could create a new one that linked to the right barcode and gym account. I go and delete it in the app and try to create a new one just to find out there’s no button to create a new user. ### 1/5 — Add to Calendar functionality is broken *2025-12-26, version 4.0.6* Following the recent app update, I am no longer able to add a class booking to my calendar. The “Add to Calendar” button appears but does nothing when pressed . Very frustrating! It’s near impossible in the app to know what spot you have reserved without that calendar invite. ### 1/5 — Barcode fails to pull up *2025-11-23, version 3.16.97* Have to open up the barcode section twice for it to show up. Happened with the most recent update of the app. ### 1/5 — Can’t even do an account *2025-02-04, version 3.16.59* I made an account but it won’t let me connect it to my barcode or anything it makes no sense. Doesn’t even say in a member. ### 1/5 — Barcode Entry *2025-01-08, version 3.16.59* Barcode entry still is not an option. ### 1/5 — Barcode not working *2024-10-02, version 3.16.46* I only downloaded to use the barcode on my phone. It won’t let me enter it. This app is a big headache. Could be way better. ### 1/5 — Booking a class *2024-06-09* I recently found out that certain members pay extra to be able to book a class 48 hours in advance, which leaves no available spots for members who book 24 hours in advance. If the club is going to do things like this, at least limit the amount of 48 hour booking to half the spots, and give the opportunity to everyone else who can’t pay more per month! There are very popular classes I enjoy but have not been able to go in months because the club wants to make more money! ## Most praised reviews (10 highest-rated) ### 5/5 — Aura *2026-07-24, version 4.0.36* They were so cool and Tyler lime is awesome sause ### 5/5 — Roll & Release *2026-07-14, version 4.0.36* Excellent body work out with specific intentions. ### 5/5 — I love i *2026-07-13, version 4.0.36* Love it ### 5/5 — Best club ever *2026-06-22, version 4.0.28* Love, love, love Michelle Tani ### 5/5 — Tari *2026-06-04, version 4.0.28* Great classes ### 5/5 — Easy to navigate *2026-06-03, version 4.0.28* I appreciate this app for the membership features ### 5/5 — Upscale Gym - affordable fitness option *2026-04-29, version 4.0.21* App is a plus - easy to use! ### 5/5 — Love my MSF Fam *2026-04-09, version 4.0.21* Classes are the best, the people are genuine and I’ve had the best experience with this brand! Highly recommend! ### 5/5 — Child Care and Classes *2026-03-03, version 4.0.17* Classes are amazing, childcare is wonderful. Workers are very nice and do a great job with my baby. ### 5/5 — The app doesn’t have the sign up with email option *2026-02-25* The app doesn’t have the sign up with email option. I have a mountainside membership and can’t use the app to create an account --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*