# Move Southwark — user reviews > 50 indexed App Store user reviews of Move Southwark by London Borough of Southwark, rated 4.90/5 from 11 ratings. - Source: https://appshunter.io/ios/app/move-southwark/id6450174885/reviews - App overview in markdown: https://appshunter.io/ios/app/move-southwark/id6450174885.md - Rating breakdown: 5★ 10 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (13 of 50) ### 2/5 — IT Nightmare *2025-11-12, version 109.34* Can find anything I wanted and many classes that are on in the centre don’t appear when you look for them. Get a new IT person who isn’t trying to impress him/ herself. ### 2/5 — App is not working to book “waiting on list” sessions *2024-10-22, version 106.55* It’s been more than a week that we are not able to book our “ waiting on the list” sessions. ### 1/5 — Struggling *2023-11-29, version 106.55* I can’t log on for 2 days, can’t book anything ### 1/5 — Ridiculous now! *2023-11-27, version 106.55* Since the change it’s become impossible to actually book anything. I want a refund. What’s the actual point of the app?? ### 1/5 — Barely functional confusing app *2023-11-25, version 106.55* Book your free gym and swim sessions by logging into the my account page not the free swim and gym button on the home page. That button is only to sign up?! Yep that how it works. Bizarre and confusing experience that uses poorly designed web views of the Southwark council website. Everytime you open the app you have to sign in I mean why bother with an app at all. Some very odd decisions pity the less tech savy trying to use these services. Southwark council offer some great things but to bury them under these terrible website is disappointing and must lead to under utilisation of the services offered. ### 1/5 — Make native app or nothing at all *2023-09-30, version 106.55* App is rubbish and you know it. Don’t waste time and focus on a website only. Alternative is to build a native app. ### 2/5 — Can’t easily access timetable and go round in circles *2023-09-23, version 106.55* As a member I want to easily see what is on that day and what’s available to me on a timetable, I don’t want to only see what I search for ### 1/5 — Incomplete?! *2023-09-06, version 106.55* Is the app even finished??? So many empty pages, and nothing works. This can’t be the final version?! Why would they launch with this?! Nothing works!!! Waste of time and effort! ### 1/5 — Atrocious user experience *2023-09-05, version 106.55* First rule of mobile app design: do not cram your website into the mobile app. The user experience is already bad enough when using a browser. For example, there are multiple unnecessary steps when making several bookings in succession. But the user experience is many times worse in the mobile app. Functions that you can perform using a browser simply don’t work in the mobile app. Also, several pages don’t fit correctly in the available space and, as a result, sometimes buttons and other active areas are off-screen and out of the user’s reach. Clearly, the Southwark Leisure Centre doesn’t have the financial resources, or simply doesn’t care, to invest in creating mobile and browser experiences that make it easier for people to get fit. ### 2/5 — App is rubbish *2023-08-24, version 106.55* Just joined and the app simply does not work. Not able to book a “welcome” session, which the app says I need to do before starting to use the gym - of course! Nor is it possible to make this booking on the website. Does anything actually work in the app? Will need to visit the gym to book a welcome session as no one answers the phone either. ### 1/5 — Not impressed *2023-08-19, version 106.55* The app is very complicated and hard to use. Everyone active was a lot easier to usez ### 1/5 — Worst app ever! *2023-08-17, version 106.55* This app has obv never been tested. Login via My Account, you have to type your id/password each time. Login any other route, it remembers your details but tells you they’re wrong! Once in, to make a booking is so cumbersome it’s unbelievable. I’m 60+, so the service is free but I still have to go through the basket and pay 0.00 with multiple Are You Sure/Confirm type questions Awful!! ### 1/5 — Useless app *2023-08-14, version 106.55* It’s been for 2 more months so far, still not bookable, useless ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t work *2025-12-15, version 109.34* . ### 1/5 — Doesn’t work *2025-10-01, version 109.34* This app is awful ### 1/5 — Failed to keep me logged in while making a booking *2025-04-05, version 108.9.2* I’m a Southwark resident and the application failed to keep me logged in and it ended wasting my time and money. ### 1/5 — Terrible. Wasting my money and can’t book *2024-04-26, version 106.55* The app has always been bad but since changing to Southwark it’s so much worse. I can’t log in and when I do, I can’t book anything. I haven’t been able to book anything in months so why am I paying for this rubbish? ### 1/5 — Miss R *2024-04-24, version 106.55* Steam room & sauna have been closed for weeks /months now , Teaching Pool continues to close one week open then unable to changed the depth , just really frustrating ! Since Southwark have taken over the whole centre is falling apart . I suffer with mental health , I used to really enjoy coming for a swim but it’s never consistent now , such a shame that it’s come to this . ### 1/5 — The app is problematic *2024-04-17, version 106.55* Doesn’t work. ### 1/5 — Terrible app *2024-04-07, version 106.55* That’s it. Terrible app. ### 1/5 — Not easy to navigate. *2024-03-26, version 106.55* Not easy to navigate. ### 1/5 — Unable to get notification when in the waiting list *2024-02-09, version 106.55* The app is much worse compared to previous everyone active as you are unable to get any type of notifications & most importantly you don’t get notified in any way when a space becomes available and you are in the waiting list. I have multiple times, called & visited the gym and they can’t do anything to fix this with the excuse this is IT issue. If it wasn’t for the limited gym options in the area I would have definitely left months ago. ### 1/5 — Miserable “Retro” UX *2024-01-29, version 106.55* Difficult and unintuitive to navigate. Tries to push me into buying a membership (I just want free swim and gym). The app doesn’t remember passwords (silly me for actually selecting a secure password). Thoroughly locked out of an app on my passcode protected device now. Can’t be too careful ensuring somebody else doesn’t turn up to the gym and swipe in with my physical membership card I suppose (yea you can). This is the reason for the 1 star: it’s unusable. The app also looks and feels like a 2013 throwback. ## Most praised reviews (10 highest-rated) ### 5/5 — Modernist *2025-06-27, version 108.41.1* I love reliability of the app booking system and the gym facilities ### 5/5 — Love this app *2025-04-13, version 108.29.1* It makes booking classes and sessions so quick and seamless ### 5/5 — Good functionality *2024-08-10, version 106.55* Improving ### 5/5 — Pauline Hickson *2024-03-25, version 106.55* Love this place , The staff are so good & helpful Leo on front desk so helpful on Friday 22/03/2024 Sorted my app out so that I could book my session!! Then there’s the lovely Rochelle she as become a friend castle Centre manager front of house !! There’s a guy who is a manager , don’t know his name , but been there 8 years as long as I have been going , alway will say hello !! Great place for meeting people !! If I win the lottery these people will Be on my list to treat as they have been good to me ( Showing Kindnesses) Pauline Hickson ### 5/5 — Tim Watson *2023-10-22, version 106.55* I join the gym a month ago and really enjoyed the friendly atmosphere ### 5/5 — Reception staff *2023-09-27, version 106.55* They have been so helpful to me as I have returned after a two year break for the silver swim session. One young lady in particular showed me how to make my first booking. Please pass this on as she is a great ambassador for Southwark leisure. Her and her colleague are very efficient and it’s nice to be greeted with two smiling faces Dave Clark. ### 5/5 — Silver session *2023-06-26, version 106.55* The free silver session have been removed and are no longer free! Why???? ### 4/5 — Bookings *2023-06-21, version 106.55* Waiting list doesn’t work. Thanks ### 3/5 — David Johnson *2024-08-26, version 106.55* The gym is not provided with an attendant every day, as it should be for Health & Safety. Also, the phone is rarely answered if I need to make contact. ### 3/5 — New system *2023-08-13, version 106.55* It been chaotic for weeks the website is awful the last one was so clean and clear when booking classes Staff are great but so stressed by the website and I think the internet I hope it all worth it This WAS a great gym … don’t spoil it Elizabeth Lewis --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-06.*