# MoveInSync — user reviews > 115 indexed App Store user reviews of MoveInSync by MoveInSync Technologies, rated 4.60/5 from 457 ratings. - Source: https://appshunter.io/ios/app/moveinsync/id962949521/reviews - App overview in markdown: https://appshunter.io/ios/app/moveinsync/id962949521.md - Rating breakdown: 5★ 389 · 4★ 29 · 3★ 10 · 2★ 5 · 1★ 24 ## Newest reviews (17 of 115) ### 4/5 — Notification *2026-07-13* why the confirmation notification disappears and whether there’s a way to access the “Reached Confirmation” from within the app after the notification is missed? It would be helpful if the confirmation option remained available in the app until the user explicitly confirms their arrival. ### 4/5 — App Feed Back Section *2026-07-05* App feedback section is not working. Also I believe the app should introduce a No Show option to inform the driver if you are unable to join the ride after the scheduled time. While company policies make it difficult to cancel scheduled trips, there is no way to inform the driver in such cases other than calling them and informing them that you will not be able to make it. Submit ### 3/5 — There is a bug in your app *2026-04-26, version 10.42.0* On a weekend, if I try to book for a few days in the coming week, the current day is selected and can’t be deselected, thus failing to show schedule for the entire week because weekend is included. Pls fix this, unable to book due to this issue. Now I can only book on a weekday ### 3/5 — Not mature enough *2026-04-07, version 10.41.2* I don’t think the app is mature enough. Problem 1: Clubbing doesn’t take into account the route, resulting in inefficient path especially for those are to be dropped at end 2. The app does not update on its own. It’s a big problem if the vehicle is changed, but doesn’t update in the app automatically. ### 3/5 — I am unable to access this app. *2026-03-08, version 10.38.0* Every time I click on the app, it logs me out. I have to use a different device now to access this app, which is inconvenient. Any help on how to resolve this would be appreciated. The app worked perfectly fine before. ### 3/5 — Cancellation Confirmation Required *2026-03-04, version 10.38.0* If you could provide a cancellation confirmation it would be better. I accidentally cancelled my trip because of notification it takes me directly to the popup dialogue with cancel trip and dismiss options. I accidentally clicked on cancel trip button and it got cancelled without confirmation dialogue. This is not a good experience ### 4/5 — Amazing App *2026-01-27, version 10.35.0* This app is amazing,this app streamline the transport management . everyone should look after this app as it wipe out the stress and helpful for commuters as well as driver as this app mask the phone number and opens up the navigation for driver. OTP feature is the best of all that will ensure only commuters with correct Otp board and deboard the cab. ### 2/5 — Do not listen to Feedback *2026-01-12, version 10.32.5* I have given so many feedbacks and suggested improvements but these guys don’t do anything. There is a irritating I Agree button to be clicked everytime the app is loaded. And the notification for cab users does not even apply to us bus users. They have removed the ability to choose seats and the seat numbers are also not in sync with the bus layout. How tough is it to get these things right!! ### 3/5 — Room for Improvement *2026-01-02, version 10.32.5* This is a really helpful app, however could use some improvements. The gps tracking is not real time. The call driver button is not working. And also I wish there’s a temporary chat options for passengers so that they can inform the driver if they are already in the pinned location or somewhere convenient to be picked up so that no passengers will be missed. ### 3/5 — Improvements *2025-11-07* - Why does the app keep prompting to give microphone permission, if a user has denied the access the application should not keep prompting on each app open. - There should be a button for employees with which they can mark that they won’t be able to make it to the trip. Example there are times when I get stuck in a meeting and I know I won’t be able to make it to the cab, the other employees still have to wait for 15min for me. **Developer response:** We appreciate your feedback. Whenever you get a moment, drop us an email with the details at app@moveinsync.com via your work email so we can assist and take the conversation ahead from there. ### 4/5 — Very bad experience *2025-10-09* It’s usually a good app but after it was updated there is a toggle which enables to mark the schedule to next day which is the worst feature, even in times I book looking proper dates it always schedules to next day. This feature is not helpful remove it. It was way better before. As a human we don’t check it until last min and it feels so frustrating. Hole you think in my shoes and remove that toggle which schedules next day **Developer response:** Hi Navya, Thank you for sharing your experience. We’ve acknowledged the concern and will review it internally. ### 3/5 — Unable to authenticate properly *2025-07-30, version 10.25.1* Your app when authenticating prompts me to go to Edge but it’s detecting Safari as the browser and I cannot proceed in completing the process. What is wrong? ### 2/5 — Issues *2025-07-17, version 10.25.0* Having trouble in booking lately on the app. there are times that i did not book for certain day/time but it shows on my Booking tab. that’s weird. ### 1/5 — Inconvenient *2025-06-08, version 10.24.0* Auto log out! ### 2/5 — Cannot handle multiple loads and requests at the same time *2025-06-03, version 10.24.0* Increase the load and setup your load balancer generously, app always having technical issues when so many users books at the same time!! ### 1/5 — An app without an ITIL process *2025-05-22, version 10.24.0* They’re currently having an issue with iOS users after migrating to a new environment. I don’t understand why there are no rollback plans for such issues after change implementation. I have observed the issue since May20 and is still an issue on May23. 36hours and counting. ### 1/5 — Worst app *2025-05-12* Pathetic app, since my complaint moved on this auto generated schedule, below are the pain points and comparison between school pick up and this app pick up timings. 1. everyday new cab is assigned. 2. pick up point is always far. 3. For 6 km distance pick up time is 50 mins early for the only passenger in the cab, no other pick up. 4. My kid school bus pick up time is 40 mins before school start time. Distance is 8.5km and picks up almost 25 to 30 kids daily. 5. I am reaching office early like 20 to 25 mins, as time taken by cab is always 11 to 13 mins. 6. Distance between nodal point and employee location is 1.5 km means 25% of total distance to office. May be this app is more professional so benefiting companies, but in the long run it is impacting the productivity of the employees. Noticed lot to improve in the app, writing couple of points. 1. Pls change contact helpdesk to contact app helpdesk or contact mis helpdesk, people wanna call org helpdesk, but it’s connecting mis helpdesk. 2. No search option in faq, we need to read whole faq documentation instead of 20 seconds read. 3. Pls train helpdesk support team to carry soft tone. ## Most critical reviews (10 lowest-rated) ### 1/5 — Location and Date not editable *2026-05-04, version 10.42.2* There is no option to edit the location. I’m not the permanent resident so my location is not fixed. There should be an option to select/edit/update the pickup/drop location. Also, if the shift is going to end on next day and due to an emergency situation the employee wants to end the shift early (Today - 1) or the shift is going to extend (Today + 1) due to project deliverables there is no option to edit the date (Today - 1) and (Today + 1). Hope that makes sense. ### 1/5 — Unable to book the cab *2026-03-31* Not at all good unable to call the driver Sos is not working on time ### 1/5 — NO OTP *2026-02-18, version 10.37.0* OTP is not working been trying for days ### 1/5 — Buggy *2025-10-30, version 10.30.0* Always error, can’t book on time due to slow access ### 1/5 — Lag app *2025-10-23, version 10.30.0* App is too slow when a lot of people uses it at the same time ### 1/5 — Bad Service *2025-07-29* I had a disappointing experience with the Moving Sync application and its associated service. While the concept of the platform is promising, the execution was far from satisfactory. The staff members I interacted with were notably unfriendly, displaying an unprofessional tone throughout our communication. Rather than assisting or resolving concerns, their approach felt uncooperative and dismissive. There was a clear lack of customer support and accountability, which made the entire moving process more stressful than it needed to be. I expected a smoother and more supportive service, but unfortunately, that was not the case. I hope the team takes this feedback seriously and works toward improving customer interactions and overall service quality. ### 1/5 — I hate your updated app! *2025-07-28, version 10.25.1* It got a lot more complicated to use. I hate it. ### 1/5 — Worst app ever *2025-06-25, version 10.24.1* If I could give zero start I will . 1. The app will find worst possible route for pick up and drop. If the commute is for 30 mins they will make sure you spent at least 1 hr. 2. Pick up and drop estimation time is way off . People who live 4 kms apart will be given same pick up and drop time 3. In non suv cars they will put 4 members making ride more miserable. If they there are 2 people in back seat they will check for seat belt but for 3 people they don’t care . 4. Booking slots will close 6 days prior. 5. Most of the time driver will be late and cabs are dirty . Even if you raise any of the above concerns they will give standard reply that we adhere to the policy of govt . They just like to take money from our company and provide worst service possible. ### 1/5 — Poor *2025-06-11, version 10.24.0* Poor ### 1/5 — Too much error *2025-06-09, version 10.24.0* The worst app, always has an issue, now I cant receive OTP when I tried several times now. ## Most praised reviews (10 highest-rated) ### 5/5 — Exceptional service *2026-02-19, version 10.37.0* Very easy to use make you book before cut off lol 😂❤️they got the best drivers ### 5/5 — Greatest App Ever *2026-02-13, version 10.36.0* In the 4 months I’ve been with the company I work with who use MoveInSync … I have absolutely loved the experience every single time. I love everything about the app. The booking process, the tracking of the driver, the signing in on the drivers device …. Everything about it !! It’s just absolutely honestly perfect. The one thing I wish would make a comeback - when asking if we reached safely I use to be able to confirm my safety by entering my employee ID. Maybe bring that back because that really secured my safety and it gave me peace of mind. But other than that : I wish all companies around the world no matter the business could use MoveInSync because this is the app to use for all business and employees. The efficiency and professionalism around it …. I plan on staying with my company just because of the app and the service it comes with. ### 5/5 — Talisay Route- Cebu *2025-07-15, version 10.25.0* On time. Polite driver and good route. A route that really helps employees who go home far beyond the last destination of the shuttle and has to ride a bus going South of Cebu. At least with that ease and hasty ride still counts for us to get to our destination to another destination. I hope there is an early shuttle of 10am so that we wouldn’t wait an hour longer just to be in the terminal cause we still need to ride a bus for 2-3 hours to be home. Thank you ### 5/5 — FANTASTIC APP *2025-04-06, version 10.22.0* Cannot fault this app, best experience ever, easy to use ### 5/5 — ETA not updating properly *2025-02-24* I have observed that pick-up ETA is not updating properly. Thankfully live location tracking is fine. My pick up was 1km away and the time was 10:46AM however ETA was showing as 11:39 AM. Which is incorrect in anyway. Please fix this since i have been seeing this more than a week now. ### 5/5 — Login issues *2025-02-21, version 10.19.0* Everyday it is asking for login and couldn’t login due to some bug Uninstalling app and reinstalling fix the problem but this is not the solution for daily work ### 5/5 — Appreciation *2025-02-20, version 10.19.0* We feel happy if we get his vehicle for a pick up or drop, he is very proficient in his work and he respect’s his work and the people. Really appreciate for his service…thank you Amer. If I have a chance to give you feedback I love to do it. ### 5/5 — AppDesignedtoexcellence *2025-01-21* App is simply superb and has everything that is needed for a commute. All controls have been perfectly put in place too. A suggestion would be to add an option to submit that a person may not come for a ride ### 5/5 — Registration is not working *2025-01-09* Try to register with mobile or email does not work. After entering the email or mobile number, there is no OTP sent to either mobile or email. Tried multiple times clicking resend button, no use. ### 5/5 — Shuttle Location *2024-09-27, version 10.14.0* I always use one location when I edit it it was being routed to another location, app don’t record your prev trips ending up being not able to ride the shuttle, poor system configuration. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*