# Moves + — user reviews > 98 indexed App Store user reviews of Moves + by OpenPlay ltd, rated 4.50/5 from 8 ratings. - Source: https://appshunter.io/ios/app/moves-plus/id1490523633/reviews - App overview in markdown: https://appshunter.io/ios/app/moves-plus/id1490523633.md - Rating breakdown: 5★ 5 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 0 ## What do users think of Moves +? Overall sentiment: negative **Pros** - 🎯 Motivating challenges and rewards system - 🏆 Incentivizes daily physical activity - 💰 Free rewards and redeemable points - 👥 Social competition with friends - ⚡ Works well when functioning properly - 🎁 Gamification keeps users engaged **Cons** - 🐛 Frequent syncing failures with fitness trackers - 📉 Inaccurate step counting and activity recording - 💔 Data loss and points disappearing - 🔄 Requires daily app opening to sync properly - 😤 Poor customer support and unresponsive team - 📱 App crashes and won't open - 🚫 Login and authentication issues - ⚠️ Recent updates have degraded functionality - 🔌 Inconsistent integration with Apple Health, Fitbit, Garmin - ⏱️ Delayed point synchronization **Commonly reported bugs** - Steps not syncing from Apple Health - Fitbit integration broken after recent updates - Garmin Connect sync failures - App crashes on launch - Login verification emails not received - Password reset emails not arriving - Activities only counting if app opened daily - Missing entire days of activity data - Points not updating to challenges despite completion - Inaccurate step conversion to points - Only recording one activity per day - Vouchers not loading or appearing - App freezing during update downloads - Challenge bonuses not awarded to all users **Most requested features** - Support for additional fitness trackers (Garmin, Polar, Oura) - Bring back t-shirt and merchandise rewards - Monthly gym membership reward tier - Manual sync button for on-demand updates - Allow challenge sign-up anytime, not just start of period - Support for gym workouts tracking - Faster email verification process - Better reward inventory management ## Newest reviews (18 of 98) ### 2/5 — Doesn’t count my step most of the time *2026-06-12, version 5.4.0* The app is great when it works, but it fails to track my steps about a third of the time. I’ve tried reopening the app, refreshing the page, and even reinstalling it, but the problem continues. ### 2/5 — frustrating!!! *2026-04-29, version 5.4.0* this app used to be great but now regularly doesn’t log steps or swimming even when i manually sync my tracker daily and new update not working. now just being spammed with redbull promo ### 3/5 — Feedback *2026-03-29, version 5.3.1* Its really good but it doesnt always count right ### 4/5 — Meh *2026-03-23, version 5.3.1* It’s good it just doesn’t really update v well, keeps telling me updates fail so I have to reinstall it every day ### 4/5 — Rewards *2026-03-11, version 5.3.1* We miss the t shirts and other items we could get, please bring them back. ### 2/5 — Lost points *2025-05-21, version 5.3.1* If you don’t open the app for about a week it will not register any points from that week even though the steps/activity is logged in the Health app. Can’t even tell how many points I have lost over the last year just from not logging in regularly. Huge disappointment. ### 2/5 — Unreliable *2025-05-13, version 5.3.1* As another reviewer has said Moves has been great but the past 2 months since an upgrade it has stopped picking up my activity and the points have not been added to my account. I did take screenshots of activity and my university did manually give me the points but it’s unreasonable to keep doing this. Very disappointed as these seems to be no solution after reloading my profile with my tracking devise and re-starting the app more times than I care to count. ### 1/5 — NOT RECCOMENDED (WASTE OF TIME!) *2025-05-03, version 5.3.1* I have lost all the points I have been collecting for the past 8 months, it doesn’t even sync properly making it unreliable and a waste of time. ### 1/5 — App won’t sync *2025-04-23, version 5.3.1* Had issues for ages but since the last update it’s worse than ever. Doesn’t work with garmin connect app. I have done everything asked from my institute that the developers asked for but it’s just not working. Amazingly some people I know are getting thousands of points when they are hardly doing any steps,so something is obviously very wrong. ### 2/5 — Moves doesn’t record steps properly *2025-04-15, version 5.3.1* I enjoy the Moves apps dnd the challenges but I find it very frustrating that it never records my steps properly. I can run ten miles and it says I’ve done 1000 steps! Garmin and Strava seem to be able to sync perfectly so surely the technology is available for Moves too? ### 2/5 — Doesn’t work as well as it did *2025-04-07, version 5.3.0* Recent updates have broken this app. It works for a few days, then gaps appear where it doesn’t sync with trackers at all so no steps are recorded for days at a time. It used to work so well and now just doesn’t ### 3/5 — Sync gaps! *2025-03-27, version 5.3.0* I use the iOS health app to sync my steps count as more likely to have my phone with me than wearing my running watch It's really frustrating when you know you've done a lot of activity but the app hasn't synced You shouldn't have to open the app every day to make sure it has synced... I've got a 5 day gap worth quite a few thousand steps! ### 1/5 — Disappointed *2025-03-26, version 5.3.0* I’m gonna be honest. Moves used to be really good but now it doesn’t work at all and I’m really sad about it. It hasn’t clocked my steps for months now and for why? It used to work so well. ### 1/5 — Not recording runs? *2025-03-24, version 5.3.0* Rubbish app. Steps always wrong and not showing any of my runs, seems to pick and choose what you get points for. Ran 20 miles last week and got a big fat 0 points for it. ### 1/5 — Rubbish *2025-03-18, version 5.3.0* The latest update is useless and doesn’t work effectively at all, thanks for that! ### 1/5 — Update has ruined the app *2025-03-14, version 5.3.0* Some of the most recent updates have made the app very poor at retrieving information from the feeder apps about activities, not recording 70-80% of my activity, speaking to other people that use the app they have said the same thing, totally ruins the user experience. ### 1/5 — Activity not updating using Apple health tracker *2025-03-10, version 5.3.0* I’ve deleted snd re-download the app and reconnected Apple health but my steps are not updating on the moves app. Please can this be fixed as the recent update seems to have broken the app ### 1/5 — Broken update *2025-03-10, version 5.3.0* Since the update last week it no longer updates my steps from my fitbit. Fix asap ## Most critical reviews (10 lowest-rated) ### 1/5 — Login issues / poor app support *2026-04-21, version 5.3.1* Used for a while after upgrade forced me to re login with MMU never got verified emails contacted support, sent videos not fixed. 6 months later still no email confirmation with code, our it says it’s app issue ### 1/5 — Ripping me off *2026-04-08, version 5.3.1* Ripped of most of my points ### 1/5 — Every update it gets worse *2026-03-14, version 5.3.1* The app used to be really good when I first downloaded it - it would automatically refresh and was easy to connect. Since the recent update I can’t login to my original account, and now my Fitbit or Apple health doesn’t sync at all even on manual sync. I’ve logged an issue but it’s utter silence back from the “support” team ### 1/5 — Constant Failure *2026-02-26, version 5.3.1* This app works great until it doesn’t, which unfortunately happens quite recurrently, even on the most up to date version. Complete days of movement go unrecorded and when contacted the app team stays completely silent without even acknowledging receipt of the report. ### 1/5 — No longer works *2026-02-15, version 5.3.1* App will no longer open after the most recent update. It just crashes out on opening ### 1/5 — Login issues / poor app support *2026-02-12, version 5.3.1* Used for a while after upgrade forced me to re login with MMU never got verified emails contacted support, sent videos not fixed ### 1/5 — Won’t open *2025-11-19, version 5.3.1* Downloaded the app for IOS but it won’t open so it’s useless. Every time I tap it, it flashes up and then closes so I can’t even sign in! I used it years ago and it was fine. ### 1/5 — Won’t let me login to my account *2025-09-20, version 5.3.1* Didn’t let me login to my mmu account for some reason - keeps saying password is wrong but it definitely isn’t ### 1/5 — The most terrible app which I ever use *2025-05-24, version 5.3.1* If you don't open the program for a day, it will stop counting points. Unfortunately, no one is responding to this and no one wants to fix this problem. ### 1/5 — Rubbish *2025-05-14, version 5.3.1* The latest update is useless and doesn’t work effectively at all, thanks for that! ## Most praised reviews (10 highest-rated) ### 5/5 — Motivating to get Rewards *2026-05-08, version 5.4.0* Fun app and love the prizes! Can’t wait to get the one I’m aiming for ### 5/5 — Great app and easy to use *2025-03-24, version 5.3.0* Love this app, so good for uni and adds a pep in my step ### 5/5 — Worked perfectly until this week’s update *2025-03-09, version 5.3.0* Since the last update it no longer syncs activities with my Fitbit (using on an iPhone) ### 5/5 — Keeps me going. *2025-02-23, version 5.2.4* Am a Dad of two kids under twos so most days between assignments and childcare I barely have any energy. Moves gives me a incentive to keep going i love completing challenges and racking up my points to use one day. ### 5/5 — Love love love *2024-12-26, version 5.2.4* A great app - a great way to ear points and rewards ### 5/5 — Great app *2024-11-16, version 5.2.4* Amazing ### 5/5 — 🔥FREE GYM SESSION🔥 *2024-10-16, version 5.2.4* Best app ever for a commuter. So i travel 10 miles on my cycle to uni so I get around 100ish points daily + 1000 Challenge bonus weekly so I qualify for the free gym session so I can join my friends who live on campus🫡 thank you for this! If you guys make 15-20k points for a months membership would be nice and I hope this stays for the next few years ### 5/5 — Love moves *2024-09-18, version 5.2.4* I love this app because it’s help with my exercises, especially because i’m connected with my friends on the app we all see each others points which which challenges me to do more because I don’t want to be left behind. This is a great motivator for me to get up everyday and do some walking exercises if i’m not going anywhere for the day. Thank you so much for this great app. ### 5/5 — Motivation *2024-08-27, version 5.2.3* The Moves+ App gives you motivation to do your routine daily workouts by rewarding every step you take with a bang (points which you can redeem). Those points could amount to any type of redeemable item, in as much as you’ve got sufficient points. I encourage everyone to download this app, it’ll help keep you fit with a reward ### 5/5 — Works fine & very Motivating *2024-05-02, version 5.0.0* I don’t know why there are so many negative reviews on this app. Every time I go to the app and update the homepage, it syncs my runs/walks from Apple Health just fine. It’s brilliant that you can win prizes through this app. All you have to do is go back to the app every few days, let your steps sync, watch your points increase, and redeem them for prizes! It’s a great idea and it really encourages me to exercise more. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-22.*