# Mozio: Airport Transfer Taxi — user reviews > 23 indexed App Store user reviews of Mozio by Mozio, rated 4.70/5 from 67 ratings. - Source: https://appshunter.io/ios/app/mozio-airport-transfer-taxi/id1103373539/reviews - App overview in markdown: https://appshunter.io/ios/app/mozio-airport-transfer-taxi/id1103373539.md - Rating breakdown: 5★ 60 · 4★ 3 · 3★ 0 · 2★ 0 · 1★ 4 ## Newest reviews (3 of 23) ### 2/5 — good, but it lacks the best !! *2017-11-05* the application is very fluid and the graphics are good, but the only problem is that I can not choose for how many people is the reservation, I can not tip the driver, those options do not appear. It's the only bad thing he has. I hope you do an update for that problem. **Developer response:** Hi! We're making changes to the app to ensure you get to change the number of people that will use the service. For now, while shared services are booked individually, private options are paid for the whole vehicle so the number of riders does not make a difference. We hope we can change your mind about the functionality of our App so please feel free to reach out to our Customer Support Team to ensure that is the case. Kind Regards, Jeremias Padilla ### 1/5 — Disaster boarding on fraud *2017-11-04* This app is a complete disaster. The app lets you buy tickets with no destination VERY EASILY that can’t be activated or cancelled. When I contacted customer service minutes later then said the ticket had already expired and wouldn’t refund them. I’m reporting them to my credit card company as fraudulent charges. **Developer response:** Hi Kyle, We're sorry to hear of the problems you had while booking through our App. The ticket you buy for Septa Trains does not require a destination to be specified since they have a fixed rate no matter the length of your ride. Activating the ticket does mean you're ready and able to use it so it becomes non-refundable once activated. We've added a tutorial that explains this right after you complete your reservation. I notice we already reverted your charges so please reach out to us if there is anything we can do to change your mind about us. Kind Regards, Jeremias Padilla ### 1/5 — Good App, But Confusing *2017-06-23* Nice and clear graphics, seems simple to use. But at the Point of use, it's very confusing – once you requested your ticket and paid with a credit card can you get message to "activate" ticket electronically. Not clear whether this means activated so I can be printed out or activate to actually use. So even though I bought a ticket for a couple days in advance, i hit "activate", Since I thought that meant you could mow print it out. Instead, it started the "activation timer", which message said was limited to two hours! So guess now I'll have to repurchase the ticket the day I actually want to travel, since the app says the activation "expires in two hours"! Not good. **Developer response:** Hi Al, We're sorry to hear of the problems you experienced while booking and using your reservation. Ever since your review, our developing team has added a quick tutorial that explains you are only supposed to activate your ticket once you're absolutely ready to use it since it can be shown directly to the conductor from the App itself. Please contact us so we can ensure the original reservation was reversed if it has not been already. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not worth it *2026-05-26* Find a different vendor **Developer response:** Thank you for your feedback, and we're sorry to hear that your experience didn't meet your expectations. We'd love the opportunity to learn more about what went wrong and make it right. Please reach out to our support team at info@mozio.com and we'll be happy to look into your case personally. If your rating was related to a service provider rather than the app, we kindly invite you to reconsider your review. Kind regards. Mozio Team ### 1/5 — Print paper tickets!? *2026-05-18* We are traveling in Europe and booked a bus from Southern England to Heathrow. Once we booked and paid, the app requires a ticket-holders to download and PRINT their ticket! How 1990’s. It’s 2026. Everyone uses mobile apps. What an absolute stupid policy. **Developer response:** Hello Jeffrey, Thank you for your feedback, and we're truly sorry for the frustration caused by our print ticket requirement — we completely understand how inconvenient this must have been, especially while traveling abroad. We're actively working on improving this experience. In the meantime, would you consider updating your rating to reflect your overall app experience rather than the ticketing policy? It would mean a lot to our team. Warm regards, ### 1/5 — Unfair currency default to usd *2022-02-02* Watch out for billing! They will Bill you in usd. Please be aware the Mozio charges in usd even if you're in Mexico. I was charged 35usd for a 6 minute drive!( 2,5 km). Compare this to the price of a regular airport taxi which cost 250 Mexican pesos (which is roughly $12 usd) for a 30 km 40 minute drive! Mexico uses the $ sign for its pesos too and this app is exploiting that. ### 1/5 — Dirty, smelly car, late pick up, unsafe car *2021-07-14* DO NOT USE. THEY LIE!!!We used Mozio for transportIon between JFK and our NYC hotel this past week. I paid &252 and went with an option that indicated the use of Mercedes Benz sedans. Our pick up at JFK was as expected, but the return was horrible. First the driver texted us about 5 minutes before we were supposed to meet him to say that he would be 20 minutes late. Then, when he finally arrived, it was in an older Corolla with faded paint. We just wanted to get to the airport, so we didn’t complain, but we should have. The true condition of the car was revealed when we settled in the back seat. The car was filthy; the seats worn and the stained, and there were food crumbs everywhere, including a half-eaten Ritz cracker in the door pocket. The car was smelly and very uncomfortable in stop and go traffic due to a worn suspension system. The driver volunteered that he is not a professional driver, which is obvious. His car would not have passed an Uber nor a Lyft Inspection. Because of the delay in pick up, our 50 minute ride turned into a hour and 20 minute ride. When I complained to Mozio, they refunded me $25, which is not enough. I sent them pictures of the interior of the car, including the half eaten Ritz cracker. How is it OK to use a car this dirty during COVID? It is UNSAFE and gross. ### 1/5 — Unusable *2021-07-07* This app makes absolutely no sense and is too difficult to use. There has to be a better way to advance book transportation to and from the airport, especially with all of the coordinating one has to do when traveling. ### 1/5 — Terrible app and service *2020-01-21* Used this to book a car ride to airport in Puerto Rico. My rise did not show up at 2:30 AM despite me calling to confirm days in advance. No excuse given besides “I can’t reach driver”. Call center just kept telling me to take a cab or Uber (non available in this rural part of Puerto Rico - that is why I booked a car!) Missed my flight with no apologies or remuneration from Mozio. Highly discourage you from using this service. Find a better option! ### 1/5 — Do not use this service. You will end up stranded and poor. *2019-11-18* Booked pickup and return service from Gatwick to our hotel. Got texts and emails stating our driver was there and looking for us with no driver either direction. Now paying for a Taxi to take us out to Gatwick 30 minutes behind schedule. ### 1/5 — If you have Flight delay prepare to pay full price for your scheduled transportation *2019-07-19* poor customer service with no flexibility to reschedule transportation due to flight delays furthermore charging customers the total transportation fee that they have not used . It is a shame that we were asked to contact airline to get reimbursement for the transportation Never use mozio again and I will not recommend anyone else ### 1/5 — Save your money!! *2018-07-05* My flight was cancelled and so my arrival time had changed. I called multiple times and no one answers. Then I emailed them and no one responded. Finally after 2 hours of calling a customer service rep answers. I told her that my flight was canceled and my arrival time had changed. She responded, “ yeah we know, you emailed us.” She said that it had been changed. Guess what??? No one picked us up from the airport and it really was devastating. It was after midnight and the car rental places were closed. Terrible company. **Developer response:** Hi Leslie, Thank you for contacting us. We are truly sorry for your bad experience and inconvenience this has caused. We made the request to the provider to change your pick up since your flight was changed, unfortunately they did not have availability. We are extremely sorry this has happened. We have a 15% off coupon for a future ride. We hope you allow us to demonstrate the quality of our services with another provider. Coupon code: MOZIO562994 Kind regards, Mozio Support Team ### 1/5 — No driver tracking. Alerts are useless. *2018-03-02* The app doesn't give me a way to contact the driver. I get alerts from the app on my locked screen. When I bring up the app, it doesn't direct to to any interaction with the alert. For example the alert asks me how is my ride. I go to the app and nothing. **Developer response:** Hi! Thank you for your feedback. It is exactly what we need to ensure we continue developing fixes and improvements on the App. We will be reviewing your comments and making the changes necessary to solve these bugs. Please feel free to contact me via email to get more feedback and follow up on your suggestions. Best regards, Jeremias Padilla ## Most praised reviews (10 highest-rated) ### 5/5 — Good experience *2026-04-13* App worked well for booking, managing booking, communication with driver. Overall very seamless way to arrange transport in another country. **Developer response:** Thanks for your feedback! We’re glad you had a great experience with Mozio 🚗✨ ### 5/5 — Quick user friendly. Ride here!!! *2021-08-06* Ride here ### 5/5 — Great service *2020-02-18* Used to obtain ride to airport in Cape Town. Driver showed up on time and was great. Worked perfectly . **Developer response:** Hi! Thanks for your feedback! We're happy to hear of your good experience! ### 5/5 — Yari Philadelphia *2019-08-11* Best transportation always on time and friendly service love it and this is my 3 time traveling with them!!!! **Developer response:** Hi! Thanks for your feedback! We're happy to hear of your good experience! ### 5/5 — Quick, convenient, friendly private shuttle! *2018-06-22* I received a call from our driver, Cornell Y, upon arrival. He was waiting for us steps away from baggage claim at the airport. He was very friendly and accommodating and gave us lots of information about the area, attractions, Port Everglades, etc. We were at the hotel in minutes! **Developer response:** Hi! Thanks for your feedback! We're happy to hear of your good experience! ### 5/5 — Would use again *2018-05-16* Used on my vacation in Cancun. Found the chat feature helpful. Driver was nice. **Developer response:** Hi! Thanks for your feedback! We're happy to hear of your good experience! ### 5/5 — Works great! *2017-04-12* App works great, very convenient way to buy your tickets on the go. **Developer response:** Hi! We're happy to hear you had a great experience while using the App. New and exciting improvements are being made to it so be sure to check them every now and then. Kind Regards, Jeremias Padilla ### 4/5 — Great for septa airport line tickets *2017-10-28* I wish there were slightly fewer steps required to make an e ticket purchase but overall this app works well. **Developer response:** Hi! We're making it simpler to book through the App. If you have created an account after your original reservation, you'll notice all of your personal information will automatically appear rather than you needing to fill it in once more. We hope this will speed up the process for all of our customers. ### 2/5 — Check everything first! *2021-10-11* This is definitely a convenient app to find transportation but it doesn’t do what it says. It claims to be like Kayak but is doesn’t always find the best deal. On top of that, they’ll change you more than the best deal and when you confront them about it — they’ll claim it’s because they have “more amenities”. Sad. ### 2/5 — Buggy platform; mediocre customer service *2020-02-04* Please note this is a negative review of the iPhone app, not the service generally. I successfully booked a ride using Mozio website via PC, downloaded the app to track and support the ride, and had no issues. However, booking the return to the airport required specifying a departing flight, and the flight lookup functionality is broken. It will not provide available flights less than eight hours after the requested ride. So I selected one such flight (Since the field is mandatory) and completed the booking. It was canceled by Mozio a half hour later due to the flight selection. I rebooked from my PC, contacted Mozio about the reproducible bug, and was informed I didn't use the tool properly. (!) The big still is not fixed and is reproducible on two iPhones and with different airports. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*