# mPassport Seva — user reviews > 53 indexed App Store user reviews of mPassport Seva by Consular, Passport and Visa Division - MEA, Govt of India, rated 1.53/5 from 62 ratings. - Source: https://appshunter.io/ios/app/mpassport-seva/id723492146/reviews - App overview in markdown: https://appshunter.io/ios/app/mpassport-seva/id723492146.md - Rating breakdown: 5★ 6 · 4★ 1 · 3★ 2 · 2★ 2 · 1★ 51 ## Newest reviews (19 of 53) ### 1/5 — Worst app (use and aesthetically) *2021-05-12* It is very sad to see such app developed by public private partnership. I am amazed that they don’t even do basic quality checks after they develop app? I bet that students will even make better app than this. When I hear that India is tech country I really don’t want to accept that fact being an Indian and having such basic troubles. They successfully manages websites and apps for international companies and they do such trash work for Indians. This shows how slave our mentality is still present day! ### 1/5 — Feels extremely untrustworthy, needs major improvements *2021-05-10* The apps looks really bad and also works terribly. It needs some basic aesthetic changes and beautification. It is full of bugs and should be fine tuned. The app is handling services related to probably the most important document one can have, something which is nationwide and should look like that. ### 1/5 — Login Issue *2021-05-03* Login screen is not even allowing to enter anything in IOS device ### 1/5 — Login ID not working for registered user *2021-03-26, version 3.9* Clicking on login ID doesn’t work, unable to enter data in that section. Defective app. ### 1/5 — Embarrassing - Traditional Indian government office experience replicated *2021-03-09, version 3.9* Really embarrassing to see Indian government apps not able to perform simple operation like keying in your login id. I sometimes wonder if this is intentional so as to create the traditional Indian government office experience. ### 1/5 — What a SHAME *2021-02-16, version 3.9* I wish I could give 0. Who ever made this app should be ashamed of themselves. Not at all useful app do not allow keyboard to pop up to type. It’s a shame this is a government app. ### 1/5 — Worst App Ever *2021-02-01* It’s a shame that an IT Guru such as India has a pathetic website for its external affairs especially the passport/visa services. What makes the whole thing even fishy is that this website is maintained by one of the top IT firms in the country. The same IT firm that successfully manages the IT services and infrastructure for top businesses around the globe. The issue is not just with this App, the website itself looks like a 1993 developed website by some amateurs developer. I would have given the app a rating of -10 but the lest we can go is one star. ### 1/5 — Keypad does not open for the login ID . *2021-01-27* I opened my account via website , which great but I can not login vis mobile app as the keypad doesn’t show. Now this mobile site is maintained by Tata Consultancy Services (TCS) , the IT giant . Please take a look and fix the bug. Its called maintenance and our IT companies are very good at it !! ### 1/5 — Login screen doesn’t work *2020-11-18, version 3.9* Login screen doesn’t work, keyboard doesn’t appear to type login Id. Please fix it. ### 1/5 — Issues with existing user button *2020-10-29, version 3.9* I am on iPhone 6s and when I click existing user then keyboard doesn’t pops. Please fix it and I will give 5 stars. ### 1/5 — Does not work *2020-10-14, version 3.9* Keyboard does not show up when trying to login. Unbelievable that Indian government released this app to its citizens. ### 1/5 — This app need upgrade *2020-06-20* Better not to provide such apps. Or if at all you are saying you are advance then Developers of this App should try/test logging in themselves before making it live for users.. !!!!! Untested app launched for wasting users time..!!! ### 1/5 — Login issue *2020-06-05, version 3.9* No keyboard to type on login screen. Same problem like other users. ### 1/5 — Login issue *2020-05-20, version 3.9* Keyboard never shows up for entering details on login page ### 1/5 — Unable to Login *2020-04-18, version 3.9* When I trying to login keyboard not appearing so thats why im unable to Login even first time. ### 1/5 — Couldn’t even log-in *2020-04-09* I downloaded this app to apply for reissue of my passport. I had already registered on the website. While trying to log-in on the app, keyboard doesn’t come up. I don’t care about UI being ancient but atleast it should be functional. ### 1/5 — Waste of time *2020-03-06* I will not go with layout and design. App should be basic functional to work on. I m not able to see the keyboard when login screen appears. Tried copying from the text and paste in login.. he’ll no movement.. at least make it workable.. ### 1/5 — Keyboard never pops up *2020-02-26* Logging in this app is impossible.. You have to hit existing user multiple times and then it MAY open the page where you can key in your login info.. however, you cannot key in anything as the keyboard doesn’t pop up at all.. Such a waste.. ### 1/5 — Keypad doesn’t show *2020-02-23* This app doesn’t allow user to type login ID. Keypad doesn’t show when clicked on text box. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app and customer service v *2023-03-08* This is one of the worst app that I have ever seen. I couldn't login with my correct credentials and it locked me. I have tried to open it in my phone and tablet but no sucess. Same issue is with the website. The interface is terrible and this needs immediate attention. This is a government owned app and it is reflecting the image of India not in a good way. ### 1/5 — Can’t login *2022-03-30, version 3.15* can’t login at all.. can’t copy password.. worst app I’ve seen on Iphone. ### 1/5 — Login screen does not show the keypad to login ID *2021-11-20* Hi I am trying to log in but on the log screen the key pad is not showing to type the user name. The app is not working properly I use iPhone11 ### 1/5 — Worst developer *2021-10-19, version 3.9* Should applaud the developer who built this app, he made sure Nothing works... Kudos to you sir I revommend to strongly consider different profession ### 1/5 — No keyboard to enter login info *2021-10-18, version 3.9* It does not show keyboard to enter login info ### 1/5 — Poor design and testing *2021-10-02, version 3.9* Very poor design. Looks like it has never been tested . Not of worth even one star ### 1/5 — Keyboard doesn’t come up.. *2021-09-22* When user want to enter login id keyboard doesn’t come up. So it useless app from the startup only.. I think team doesn’t make sure testing is done properly. ### 1/5 — Keyboard *2021-09-20, version 3.9* Keyboard does not pop up ### 1/5 — Can’t login, keyboard does not show in order to login *2021-09-16, version 3.9* Please fix, even the website is useless ### 1/5 — Pathetic *2021-06-07, version 3.9* Not even able to sign in. ## Most praised reviews (10 highest-rated) ### 5/5 — Passport *2020-02-02, version 3.9* बात न्यूयार्क की हैं । अगर हम सही काग़ज़ पेपर को जोड़ कर CKGS ऑफिस पर एप्लाय करते हैं उनको रीसीप भी दिया गया हों फिर वो फ़ाइल वापस भारतीय दुतावास से कुछ अफ़सर के अंदर क्यों जाती हैं । ज़बकी उनकी मदद से तो हमने एप्लाय कीया था । खैंर अब ऐ बताऐ पासपोर्ट को रिव्यू करने मे कितना समय लगता हैं ओर कितने डोलर लगते हैं यदी बहुत लगते हैं जैसे भारत में होता हैं कई बात ज़्यादा दों तो घर बैठें मिलता हैं ऐसा यदी अमरीकी में होता हो तो हमें भी बतादें नाम नंबर भी दिजीऐगा । हम भी अवश्य लाभ लेंगे । बिना बताएै तो कैसे चलेगा । यहाँ भी सुनें हैं बहुत ऐजन्ट बिचोलीऐ होते हैं ऐसे कामों के लीऐ । ख़ैर हम तो समजे थे की सबकुछ नया भारत की ओर हैं पर यहा तो वही हाल हुआ पड़ा हैं कपडें नऐ काला दिल । ### 5/5 — It’s perfect use for citizen of India *2019-12-02, version 3.9* It’s working fine ### 5/5 — Fast ! Thanks *2018-02-06, version 2.9* Thanks ### 5/5 — Wonderful and thank you all.. *2017-10-24* It's a great leap!!! Progress and process takes time specially for a big and diverse nation like us.... Thanks to Our MeA minister and team for making things happen easier for us. ### 5/5 — 👍 *2014-08-18, version 2.4* Very helpful app ### 4/5 — Nice attempt *2013-11-05, version 1.0* Provides required information but it will be great if we get option to fill and submit the application !!! ### 3/5 — Not able to login *2020-01-24, version 3.9* Hi, I am using iPhone eight plus. When I opened on existing user and click on login text box, the keyboard is not getting popped up to type ### 3/5 — Good and can be better *2018-07-02* App looks good. But needs better graphics esp 3x and needs to fix navigation or other ui where ui elements gets misplaced when going back and forth. ### 2/5 — Poor User interface *2024-10-01* The app’s interface feels pretty outdated, and it’s frustrating that the latest info doesn’t refresh on its own. You login in once and you will see same status every time and when you click on get more detail it opens a webpage with latest info. Also, I have to log in every time I open it, which gets really annoying. It could definitely use some updates to make things smoother and easier to use. ### 2/5 — Does not work well! *2013-11-05, version 1.0* The graphics are outdated and UI is obsolete. It does not work well with my iphone 4 as some of the options aren't visible. Please update!! This could change the way how Indians apply for passports! Kudos for the effort. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*