# mpengo Service Call — user reviews > 37 indexed App Store user reviews of mpengo Service Call by mpengo Ltd., rated 4.59/5 from 17 ratings. - Source: https://appshunter.io/ios/app/mpengo-service-call/id514302652/reviews - App overview in markdown: https://appshunter.io/ios/app/mpengo-service-call/id514302652.md - Rating breakdown: 5★ 14 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 1 ## Newest reviews (12 of 37) ### 5/5 — Not Just for the Service Trades & Works on an iPad Pro! *2016-01-18, version 3.6* I recently got a cellular version of the iPad Pro. I have a business that involves various services including audio recording, photography, live music & sound and web development. Most of what I had read about the app was focusing on the service trades like appliance repair and HVAC. I was not aware of any business management app that was specific for the creative services that I offer, but thought because I offer services, products, do location work, and have a reasonably sized customer base.. why shouldn't this work for me? So I purchased the app, and gave it a try. The app was more customizable than I first realized, and is helping me keep an organized list of my customers, the services I have performed for them and their invoices. I had a few questions regarding custom labels, pricing details and importing and exporting data, which were answered in literally a few minutes by their support, which is built right into the app. That impressed me, and gave me even greater confidence to get a little deeper into it, knowing that the company makes this level of support a priority. Does the app do everything I'd like it to? No, but to be fair it does everything that they say it is supposed to do, and I feel that they will be responsive to requests or suggestions as the app continues in development. I am very happy with the iPad Pro and Service Call did not encounter a single glitch on my device. I did notice that the program only shows in landscape mode, but that was not a problem for me, as this is the way I usually use it, and the screen real estate was easy on the eyes. It would not do a split screen, as of yet, if I started with another app, but was able to show two apps whenever I started with Service Call and any other apps that had been written to be accessible in this mode. This made it a workable scenario when I need to access mail for info or documents that related to the project I was working on in Service Call. I also purchased an Apple Pencil with the iPad Pro to help me with my graphic and photo work. There is a signature function in the app which is nice, but the pencil did not work for this function, but maybe in the future, and signage with my finger was quite useable. All in all, I'm liking the app very much, as it helps to keep me organized and on track with certain projects.. which often I can use some help with ;) .. So well done mpengo.. I'm looking forward to the continuing development of this helpful app. ### 5/5 — Right idea, RIGHT DESIGN. *2015-01-01, version 3.5* This is a gem! Simple design, no complicated screens. Everything right up front where you need to see it. All the functionality of big box programs yet simple and fast to input data. Landscape mode is very practical. It allows you to see all the data in real time. No complicated menus. Changes are as easy as touching the screen in the general area of the topic. That basically eliminates most context based menus. Touch Customer area, and the area expands to allow data input. Same for service call info, scope of work, billing items, payments, etc. I love this program!!! Worth 10x the price for ease of use, functionality, efficiency and design. Bravo! ### 5/5 — Thank you! *2014-07-13, version 3.1* After reading about your software on a forum, we decided to take the plunge and try your software for a week. Guess what? Both our clients and techs love it. It smoothes out the process for both the business and the client. And to be able to create and upload from the office via email and a spreadsheet is a genius idea. The tech support is fast and amazing. After two minutes via email, all our questions were answered. The follow up email and manual sent after the purchase is an excellent idea and greatly appreciated. We have since purchased service sheet for our inspections and has both sped up our time for service and allows the documents to be emailed right away for both products we have purchased. The greatest feature and money saver is that it can be all done off line and sent when you have a wireless connection. Our trucks have mobile wireless so it was never an issue, but in areas with low or no cellular service and start up businesses it it is a great feature. Keep up the fantastic work and we look forward to more updates and apps in the future ### 5/5 — Awesome *2014-06-17, version 3.1* Worth every penny. Great customer support! I run an electrical repair service with this app. ### 5/5 — Mpengo service call *2014-03-26, version 3.0* I just wanted to take a moment to say thank you to the team at Mpengo. Their product is working well for us. And every time I email support they get back to me right away. Thank you for your quality product and support. Jon Philadelphia, PA ### 5/5 — Service call *2014-02-20, version 3.0* If you have a service company and an iPad, And you are using paper invoices you need this app. It's that simple. If you have a flat rate book for repairs it's even simpler put your job info in and use the same job kit over and over. Customers info stored with a map,equipment info, notes, times in and out, attach photos with narrative,did I say PAPERLESS! At the end of the week send a report back to enter into QB's. And maybe soon... We won't need QB's (hint Mpengo) Best tool on my truck AC-dude ### 5/5 — Happy customer *2013-11-04, version 2.5* This app saved my skin! The reports are absolutely indispensable. Please fix the bug that erases all entered "service performed" if you touch outside box. Apart from that this app and an airpinter is all you need. ### 5/5 — Love it! *2013-10-22, version 2.5* I run an office equipment business and use this everyday. On service calls, just have the customer sign the pad and it shoots them an email with invoice. Mpengo has answered any questions quickly. Works well for me. ### 5/5 — Sean *2013-10-15, version 2.5* Great app! ### 5/5 — Awesome! *2013-05-11, version 2.3* Great App for any service business. It has saved me so much time and allows me to keep on top of billing etc! Get it, it's worth every penny! ### 5/5 — Service Call *2013-02-28, version 2.2.5* Mpengo Service Call is an incredible app. As a self-employed service technician, I need to be mobile at all times and this is the app for the job. I can input data on the fly efficiently. Many times I am waiting on parts or cannot close the service call on the first visit. This little but powerful app is quite handy and covers all my bases! ### 5/5 — Love this app! *2012-12-22, version 2.2.5* Have been using app for 1 week and so far I have contacted customer support 1 time to ask a question about closing a ticket, and to my surprise I got an answer in less than 1 hour! Getting used to where everything is located and entering prices for quick selection is taking a bit, but I know when we are finished it will be so smooth for our operation! Also in our first week a few of our repeat customers love how they sign our iPad and get an email! We are an Hvac company so going green is a great excuse for us to go digital!!!! Thank you mpengo!!! 1 suggestion if this app would pull through to squareup, whoop whoop that would knock my socks off!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Very disappointed *2019-11-06, version 4.3.7* I have used this app for almost 5 years exclusively. There have been issues in the past like not updating for a IPad Pro capability. But, when you can’t email a customer their invoice that is not acceptable. I have tried to email them numerous times with no response. I’m very disappointed with this app now because when you have hundreds of customers names, addresses and their information on a database, and now you have to repopulate it to another app that is very time consuming. I wish they would have responded to my emails! ### 2/5 — Was a great app *2018-02-23, version 4.0.2* I’ve used this app for 3 years and it’s been great...up until iOS11. When the app was updated for iOS11 the look was totally changed. If you look at the pictures you can see that the font is to small and there is a lot of wasted space. It makes it really hard to read and I’ve have had my customers complain about how hard it is also. This needs to be changed back like it was. If I didn’t already have it I would look for something else. ### 2/5 — Basic . Check "Tradies" app if you want something pro *2013-10-29* Super basic windows 95 style. Needs some love for the output and addition/removal of columns and formatting of style. If you like basic this is your bull! ### 3/5 — Great app *2016-02-13, version 3.6.1* This app is great it has a nice lay out works very well the reports are pretty good I only give it three stars due to the fact I am a plumber and it is more HVAC related and the on screen colors are kind of bland and pricing categories you only have 4 or 5 but for the money it is a fantastic buy ### 3/5 — Not bad but not great *2013-05-14, version 2.3* I have an hvac business. I think its an okay App. There are some things i would like to see. The ability to add multiple times to 1 invoice. Maps to be in the apple maps apps(even though its not great) to be able to link pm inspection reports to the invoice. ### 3/5 — Needs improvement *2012-10-18, version 2.2.5* It's a good app but needs more work, I would like to see in "reports" if I have any balance dues on any of my accounts. It would be nice if we had a way to bill our customers in 30 day terms option, also after the call has been closed there's no option to re-open and make changes to the invoice. Also once you have an item in your list of descriptions we should have the option to move the items up or down the list. But please on the next update add the feature, where we can track balances that are owed & have the option to cc the invoices to our office automatically. ### 4/5 — Great idea : wrong design *2014-12-21, version 3.5* I start using the application and everything look ok until I try to use the app in portrait mode : not way and won't be in the future so I move on with Quicksale more versatile for a couple of dollars more !!! ### 4/5 — Great app *2013-01-02, version 2.2.5* This is a great app and the customer service is amazing. You will like it ### 4/5 — Well done *2012-12-03, version 2.2.5* I have been using this program for about 7 months. It has greatly reduced my paperwork and increased my efficiency. My favorite feature is being able to access "call history" in seconds. Another unintended feature is that when ever someone signs their name with their finger, they always giggle. It is almost automatic and it nice to see a smile on the customers face as you are about to leave. I would highly recommend this app to anyone in the service industry. At the price they are asking, it is worth giving it a shot. The only feature that I would love to see is a "map". I often have over 20 open calls and for me being able to look at a map and see all of the calls identified with pin would be priceless. This would allow me to save time and money by planning the best route. ### 5/5 — Road service *2025-08-27, version 4.10* Run a mobile heavy duty truck repair company. Been using this app to do estimates and invoicing. It’s been great. It’s a very flexible app and great for many industries. ## Most praised reviews (9 highest-rated) ### 5/5 — Been a long-term user of the app, but nothing but pleased amazing to run my business off of *2024-07-04, version 4.9.5* Had a problem with a new iPad. We were utilizing with it sending from the wrong email no fault of the apps it was the iPads I called up Mary one of the service reps was absolutely wonderful. She jumped over backwards to take care of us. Her professional was very impressive. I hope all of their employees are as good as Mary. I was nothing but pleased. ### 5/5 — Great value, easy to use *2024-05-06, version 4.9* Have been using this app for daily work orders for almost 10 years now. Frequently updated to keep pace with new iPads, Can’t believe how little I paid for it vs how much value I’ve gotten out of it. Really appreciate the one time fee instead of having to pay a monthly or annual subscription. ### 5/5 — Brilliant! *2022-12-22, version 4.7.5* I cannot recommend this highly enough, it has totally transformed the way I work and the customer support is second to none! ### 5/5 — Great app for my invoices *2021-10-05, version 4.6.1* I’ve been using this app since 2014. It has such excellent features. You can run reports for practically everything. It keeps track of inventory and price sold and paid for. It also has a mark up percent if you would rather just use that. One of the features that I use a lot is history. I can look up a job I did 4 years ago, and see a itemized breakdown of what I charged him for labor and what I charged him for parts…. this is very useful for me The only thing that is time consuming, which would be with any app like this, is inputting the customer information for the first time as well as adding your inventory to the system for the first time. After that it’s just a matter of pushing a button and it’s all added to the service call invoice ticket. I couldn’t say enough good things about this company or the app that they made, anytime you have a question they will write you back immediately and they really stand behind their app and have a great customer service I usually do not write reviews myself however I feel very strongly that this app deserves it and I encourage anyone who is in the service industry to definitely check them out. ### 5/5 — Perfect app for small business *2021-03-16, version 4.6* I have used this app for years. It was exactly what my business needed to have something simple and to keep very detailed customer records and history. I run a computer repair business. I work alone but I also work with a couple sub-contractors. I pay for them to download this app, sync my data to them and instantly they’re setup to email clients invoices and at the same it CCs me so I know what work was done. I haven’t had to contact customer service for a long time but when I did they were always super helpful. Couldn’t have asked for a better app right when I needed it. ### 5/5 — Support *2020-01-29, version 4.4.1* Fantastic technical support. Quick response! I’ve been using this app for 2 years now and for me as a one man show its perfect. Write up invoices and quotes right in the customers driveway. If there’s one thing they can improve is the scheduler as it does not sync up by month but how the info is entered. Honestly could be me doing something wrong. ### 5/5 — Awesome App *2019-01-18, version 4.2* I started my business small 4 1/2 years ago, now that my business has grown and I needed more iPads and upgrading iPads it was simple to back up even using an old iPad 1st generation. I was frustrated when I upgraded my IPad to an IPad Pro and I was not able to back up to itunes because of how old my 1st Gen IPad was, but with this app you can back up all files, email and send it to your new IPad Pro. Thank you for making this awesome app! ### 5/5 — Very Impressive *2017-09-17, version 3.7.1* Very pleased with the product and support. Must have for contractors. 5 stars! ### 5/5 — Second to None! *2017-04-20* Great App! For the money it cost and the purpose it serves you couldn't ask for anything better. People who leave lower star reviews based on the fact they that this app doesn't deliver everything thing they expect is unrealistic expectations for this product. Seriously people what more do you expect from a app that you paid only $20 dollars for. If you expect your every little demand for a product like this then be prepared to spend well over a $1000. Hats off to Mpengo for making a great app and constantly trying to improve it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*