# MPro Mesh — user reviews > 72 indexed App Store user reviews of MPro Mesh by Zyxel Communications Corporation, rated 1.33/5 from 39 ratings. - Source: https://appshunter.io/ios/app/mpro-mesh/id1479660357/reviews - App overview in markdown: https://appshunter.io/ios/app/mpro-mesh/id1479660357.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 35 ## What do users think of MPro Mesh? Overall sentiment: negative **Pros** - 👍 Works perfectly for some users - 👍 Can connect to access points creating mesh **Cons** - ❌ App doesn't work - ❌ Endless loop without exit - ❌ Fails to connect to WiFi router - ❌ App crashes or closes immediately - ❌ Login credentials not accepted - ❌ Stuck on connection screens - ❌ Retry button doesn't work - ❌ Does not work with Hyperoptic routers - ❌ App is abandoned or not updated - ❌ Router throttles speed - ❌ Technician recommended against app - ❌ Useless for managing router settings - ❌ Slow and poorly made - ❌ Broken for over 2 years - ❌ Cannot connect AP Mesh device - ❌ Incompatible with newer iOS versions - ❌ Only works once - ❌ Blamed for slowing internet speeds **Commonly reported bugs** - App doesn't work - Endless loop - Fails to connect to WiFi router - App crashes or closes immediately - Login credentials not accepted - Stuck on connection screens - Retry button doesn't work - Does not work with Hyperoptic routers - App is abandoned or not updated - Router throttles speed - Technician recommended against app - Useless for managing router settings - Slow and poorly made - Broken for over 2 years - Cannot connect AP Mesh device - Incompatible with newer iOS versions - Only works once - Blamed for slowing internet speeds **Most requested features** - Add 'Add' button as alternative to 'Retry' - DNS based content filtering - Remote access to device list and parental controls ## Newest reviews (19 of 72) ### 1/5 — Does not work with HyperOptic *2026-03-21, version 3.3.0* I am guessing the app is abandoned because it just does not connect at all with HyperOptic routers which is what they tell you to use. Pretty poor and don’t waste your time. If you are also thinking about HyperOptic then use your own router otherwise you are going to have a lot of issues. ### 1/5 — App won’t work *2026-02-22, version 3.3.0* Does nothing when trying to open app. Really frustrating ### 1/5 — Rubbish *2026-01-24, version 3.3.0* Genuinely rubbish app. The pairing failed, and I’m now stuck on a screen saying it can’t find my device, and to click retry. But the retry button doesn’t work. I’m stuck. I have no other options. Terrible app that doesn’t work. ### 1/5 — Login impossible *2026-01-16, version 3.3.0* The login credentials on the back of the mini hub are not allowing to log into the app. ### 1/5 — Horror *2025-12-22, version 3.3.0* Most useless app I’ve ever used honestly. All my devices are linked but it keeps saying retry retry what sort of joke is that. ### 1/5 — Bad routers *2025-09-27, version 3.3.0* These router are so waste of time . They throttle the speed by 1/5 times . I have 2 gbps plan but I get only 400 mbps at any given time . Tried eero pro 6E. I get 1.2 GBPS speed ### 1/5 — App Crashes *2025-09-23, version 3.3.0* App will not open and crashes. ### 1/5 — Atrocious *2025-09-18, version 3.3.0* The technician installed the router and set up the broadband. Having successfully connected my device to the broadband using the original password (a string of random letters and numbers), the technician said that it was easy to modify the password via the MPro Mesh app which I then did - HUGE MISTAKE!!! I discovered that the broadband had now been totally disabled. I got through to the Hyperoptic helpline and was told that everyone knew the app was a total disaster zone and that I should have changed my password another way which I then successfully managed to do. Two hours wasted. (Judging by the number of one star reviews here, it doesn’t look like anyone cares enough to improve the service.) ### 1/5 — Just A Storage Filler *2025-09-15, version 3.3.0* Not having wifi at all is more useful than this app. Just shows a page telling you that it cant connect and no action will rectify it. ### 1/5 — Useless *2025-09-11, version 3.3.0* App doesn’t work it says make sure my router is connected and has a steady green light which it has and it’s working as usual, so it’s the apps fault ### 1/5 — MPro Mesh App *2025-09-02, version 3.3.0* Just received my HyperOptic extender but the App does not work. The page is stuck on ‘Cannot connect to the Router’ and there is no way to go back, move forward, refresh…. Deleting and reinstalling doesn’t work. Turning everything on and off doesn’t work… ### 1/5 — Not working with Minihub WIFI setup *2025-08-27, version 3.3.0* Instructions from ISP and it is even working from admin software. WiFi is connected throughout the house on both floors and garden ### 1/5 — Must be nice to have zero accountability *2025-08-13, version 3.2.0* I find it absurd that anyone can offer a product that doesn’t work, earns 1 star consistently, and still do nothing about it. ### 1/5 — App Doesn’t Open *2025-07-27, version 3.2.0* The app immediately closes out when I click on it. Can’t use it at all. ### 1/5 — Awful *2025-07-24, version 3.2.0* As others have said it just stops working. Hyperoptic need to use another software company for their devices. ### 1/5 — I would give 0 stars if I could *2025-07-19, version 3.2.0* I usually don’t write reviews but the app doesn’t work. It keeps saying my extender’s username or password is incorrect ### 1/5 — Does not work at all *2025-06-28, version 3.2.0* This worked well for awhile and was really helpful, but now the app will not even open. ### 1/5 — App Not opening *2025-06-23, version 3.2.0* I normally don’t have any issues with this app. Today I tried to open app and it will not open. When I click on app to open it immediately closes. I e closed all my apps, restarted my phone, and checked for updated. Non is working. Please fix and my stars will go to a 5 I’d really appreciate it a response or this being fixed! ### 1/5 — dont bother *2025-06-17, version 3.2.0* actually useless ## Most critical reviews (10 lowest-rated) ### 1/5 — Hey @Hyperoptic!! *2026-08-28, version 3.3.0* Do you read these reviews?? ### 1/5 — Finds Minihub but then says “wrong password” despite using the password on the device itself *2026-08-23, version 3.3.0* It doesn’t seem to work despite what hyperoptic says ### 1/5 — A total disaster to change password *2026-08-15, version 3.3.0* Don’t use this to change password!!! What a disastrous broken app… ### 1/5 — Can’t connect *2026-07-09, version 3.3.0* It keeps connecting me with the wrong device ### 1/5 — This app does not work unfortunately *2026-06-20, version 3.3.0* It will not connect to a router it’s designed to connect to. Just entirely non-functional. And the router WebGUI is so barebones for the Zyxel EX7710-B0 that you can’t do much in the way of troubleshooting outside of unplugging and replugging in the router or resetting it. Very unfortunate, as I’m troubleshooting bufferbloat and seem to have hit a wall because of bad software for the router control i.e. this “app” if you can call it one, given it’s a nothing burger regarding functionality. I’m not typically one to complain on app reviews, but bruh 💀 ### 1/5 — Hyperoptic total WiFi *2026-06-07, version 3.3.0* Useless app. Use the WPS button instead on the main router to connect to your mini one. ### 1/5 — Useless *2026-05-07, version 3.3.0* The app doesn’t work ### 1/5 — Useless app *2026-04-26, version 3.3.0* Nothing on this app seems to work. Shame on Hyperoptic to use this app. ### 1/5 — Its not us! *2026-04-25, version 3.3.0* As stated, you become trapped in an endless loop, without any exit other than uninstalling the app. Think I will switch modems, never trusted the service providers included appliance to begin with. ### 1/5 — Entirely ornamental *2026-04-04, version 3.3.0* I installed this app because Zyxel can’t manage all of its routers with just one app, but it won’t tell you that until you’ve installed their primary app, Zyxel One. Upon installing this app, while connected to WiFi through my Zyxel router, it displays the message “Connecting to the WiFi router…” It then fails. This failure takes you to a page that tells you to make sure the WiFi is on, that your phone WiFi is on, that you’re connected to the WiFi network you want to join, and to go back to the previous page to follow the “Add” process to set up your WiFi Router again. There is no “previous page”. There is no “add” process. There is only “retry.” ## Most praised reviews (4 highest-rated) ### 5/5 — Hooking Up To Router *2023-06-04, version 3.0.0* I’ve seen a lot of negative comments regarding this app not syncing to their router. Not my case. Went through the steps as required and the App works perfectly. ### 4/5 — Works great for me *2025-07-24, version 3.2.0* Has all the features I need apart from maybe DNS based content filtering and remote access to the app’s device list and parental controls. Provided I’m connected to the Wifi the app connects fine to my router as do all our access points creating the mesh. I’m in the UK and router supplied by ISP, Lila Connect. Access points bought via Amazon. ### 3/5 — App Not opening *2025-06-13* I normally don’t have any issues with this app. Today I tried to open app and it will not open. When I click on app to open it immediately closes. I e closed all my apps, restarted my phone, and checked for updated. Non is working. Please fix and my stars will go to a 5 ### 2/5 — Doesn’t open in iOS now *2025-03-08, version 3.2.0* It used to be great but now it just closes instantly on iPhone. Useless. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*