# Mr & Mrs Smith boutique hotels — Travel Club for Hotel Lovers

> Boutique and luxury hotel booking app for discerning travelers. (iPhone/iPad app by Mr & Mrs Smith.)

- Source: https://appshunter.io/ios/app/mr-and-mrs-smith-boutique-hotels/id445834586 (this page in markdown: same URL + `.md`)
- Developer: [Mr & Mrs Smith](https://appshunter.io/developer/445834589)
- Category: Travel, Business
- Price: Free
- Rating: 4.70/5 from 1,155 App Store ratings · 125 written reviews indexed
- Age rating: 9+
- Requires: iOS 17.6 · 183 MB
- Languages: American English
- Released: 2011-06-29
- Data updated: 2026-08-14
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mr-and-mrs-smith-boutique-hotels/id445834586/reviews.md

## What is Mr & Mrs Smith boutique hotels?

Download the app to discover and book boutique and luxury hotels worldwide. Created by the award-winning hotel experts at Mr & Mrs Smith, this app is tailor-made for discerning travellers in search of the world’s best boutique and luxury hotels. 

Get instant, on-the-go access to Smith’s unrivalled hand-picked hotel collection and book your stay with ease via Apple Pay in just a few taps. We personally visit every hotel so you can browse thousands of gorgeous images and get insider knowledge of stylish Smith stays. There’s simply no other app packed with this much hotel eye-candy. Welcome, hotel lovers…

Features
Browse and search Smith’s curated collection of luxury and boutique hotels
- Search 100s of destinations in the UK, Europe, the Americas, and Asia-Pacific
- Results displayed in map view or as a list
- Refine searches by adding number of adults and children in your party  
- Plan trips by adding hotels to lists of favourites
- View room availability with easy-to-navigate calendars


Book your trip with ease from end to end
- Pay with Apple Pay
- Pay using gift cards, e-vouchers or loyalty money
- Book your mandatory transfers and extra beds in rooms
- No booking or credit card fees

Join the Mr & Mrs Smith travel club
- Sign in, join as a new user or browse as a guest
- Log in via Facebook, Google and Apple
- Discover our exclusive offers of up to 50% off at hundreds of hotels

Manage your booking
- Manage your past, present and future trips
- Contact us about your booking

## Key features

- Browse and search curated hotel collection
- Search hundreds of destinations
- Map and list view results
- Refine searches by party size
- Add hotels to favorites
- View room availability
- Book with Apple Pay and gift cards

## What do users think of Mr & Mrs Smith boutique hotels?

Overall sentiment: mixed

**Pros**

- 🌟 Excellent hotel selection
- 👍 Helpful and friendly customer service
- 💻 Smooth website experience
- 🏨 Beautiful and unique hotel properties
- 🌍 Wide range of global destinations

**Cons**

- 🐢 Slow and buggy mobile app
- 🤔 Misleading room descriptions
- 💰 Overpriced compared to booking directly
- 🤖 Unresponsive to customer inquiries
- 🗺️ Map feature not functioning properly

**Commonly reported bugs**

- App crashes on launch
- Inability to complete bookings
- Incorrect hotel information displayed
- Compatibility issues with newer devices
- Unreliable push notification delivery

**Most requested features**

- Improved search and filtering options
- Ability to view loyalty program details
- Calendar view for booking dates
- Horizontal orientation support for tablets
- Faster loading times for images and content

## Recent user reviews (10 of 125)

All indexed reviews: https://appshunter.io/ios/app/mr-and-mrs-smith-boutique-hotels/id445834586/reviews.md

### 1/5 — Don’t get sick

*2026-07-05*

If you get sick and can’t travel Mr and Mrs Smith doesn’t care!! They will charge you full amount regardless if you used points or not. This was my first time booking Mr and Mrs Smith and I was looking forward to a great trip. But my ears would not let me fly so I canceled on the 14th day prior to check in. I got my points back but they charged me over $400 with zero compassion!! Not impressed at all with this customer service 👎🏽

### 5/5 — Cheryl

*2026-06-27, version 4.1.9*

A Casa Reale

### 5/5 — Best picks

*2026-03-04, version 4.1.8*

Best selection of the most beautiful places to stay and so much inspiration!

### 1/5 — Infuriating

*2026-01-11, version 4.1.8*

So many error messages, I can’t actually book the room

### 1/5 — “Access denied”

*2025-10-13, version 4.1.6*

App isn’t working since the last update, only being shown error: access denied when trying to search in countries

### 5/5 — Skinopi lodge

*2025-06-21, version v4.1.0*

Amazing wild and beautiful place set high looking over the ocean and sunset. 
It feels so calm and tranquil. Definitely the best option on Milos if you value isolation and beauty. Manos greets you and looks after you so so well during your stay. Nothing is too much trouble.
Can’t recommend him and Skinopi Lodge highly enough!

### 5/5 — Mandalay Hall, Kochi

*2025-02-12, version v4.1.0*

Dear Mr & Mrs Smith,
You need to get hotel (and possibly the others in this Indian group) into your stable of hotels.  This small boutique hotel is a real find and reminds us so much of “the artist’s’ residence” group, but with a very tropical twist.  Check them out - “The Postcard Hotel” group.  
Daryl Mylroie
Goldsmith

### 1/5 — Very poor service

*2025-01-14*

I used Mr & Mrs Smith to book a hotel for an upcoming trip. About a week after doing so, I needed to cancel. The terms clearly stated I could cancel cost-free 48 hours ahead of check-in, and this was over a week ahead of that time. When I went to cancel, there was no button for me to click to do so, but instead I had to “request” Mr & Mrs Smith to do this for me and give them 48 hours to get back to me. I did that but also emailed the hotel directly to cancel, and it got back to me in about 30 mins to confirm the cancellation. Two days after the hotel cancelled the booking, Mr & Mrs Smith emailed me to tell me that the tax rates had changed for my upcoming hotel reservation! I emailed them back to explain the situation - and hours later got a message saying they were “backed up” on emails, and would respond to me when they could! I wrote back and asked them to please correct their records, that I had already canceled with the hotel days before. When I visited the hotel’s website, I noticed the price offered to me there was roughly $400 cheaper for the stay than Mr & Mrs Smith were charging me. Based on my experience, I don’t see any value to the service - had I worked directly with the hotel, I would have saved a significant sum and also the trouble of dealing with Mr & Mrs Smith for cancellation. I don’t see any value to the service.

### 5/5 — Amazing Staff Support

*2024-11-22, version v4.1.0*

I’ve been using Mr and Mrs Smith for years and the staff I have engaged with go above and beyond. 

Many years ago, I went to Lake Como with Mr and Mrs Smith, and was given an amazing bottle of wine from the hotel, and the Mr and Mrs Smith staff tracked down the bottle of wine and where I could buy it in the UK. 

I then recently had a trip have to change last minute, the team member managed rebooking and organising my trip. I truly appreciate this level of customer care and recommend Mr and Mrs Smith to anyone.

### 3/5 — App not up to standard

*2024-08-01, version v4.0.12*

Clunky to use, not even standard filters to find the type of holiday you need, glitchy interface - for the standard of hotels on offer, the app doesn’t match

## Frequently asked questions about Mr & Mrs Smith boutique hotels

### What does the Mr & Mrs Smith boutique hotels app do?

This app allows users to discover and book a curated collection of boutique and luxury hotels worldwide. It provides access to hand-picked accommodations, insider knowledge, and thousands of images, making it easy for discerning travelers to find and book their ideal stay.

### What are the key features of this hotel booking app?

Key features include browsing and searching a curated collection of luxury and boutique hotels across hundreds of destinations, viewing results in map or list format, refining searches by party size, adding hotels to favorites, and checking room availability. Users can also book their trips easily with options like Apple Pay and gift cards.

### Is there a cost to use the Mr & Mrs Smith boutique hotels app?

The app itself is free to download and use. While there are no booking or credit card fees associated with bookings made through the app, the cost of the hotel stay will vary depending on the chosen accommodation and dates.

### Who is the Mr & Mrs Smith boutique hotels app designed for?

This app is specifically designed for discerning travelers who are in search of the world's best boutique and luxury hotels. It caters to those who appreciate unique accommodations, insider knowledge, and a seamless booking experience.

### How can I book a hotel through the app?

Once you've found a hotel you like, you can book your stay directly through the app. The app supports easy booking with options to pay via Apple Pay, gift cards, e-vouchers, or loyalty money. You can also book mandatory transfers and extra beds.

## Version history (last 5 releases)

### 4.2.0 — 2026-08-13

In this version we are introducing multiple payment options and improved UX

### 4.1.9 — 2026-04-30

In this version we've made improvements and bug fixes in the booking flow and improved data security. Thank you for using our app, we wish you a great holiday.

### 4.1.8 — 2025-12-19

In this build we provide user experience improvements, bug fixes and age rating update.

### 4.1.7 — 2025-10-29

Alongside bug fixes this version contains improved data security.

### 4.1.6 — 2025-10-02

Alongside bug fixes, this version contains improved data security.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*