# Mr. Cooper — user reviews > 338 indexed App Store user reviews of Mr. Cooper by Nationstar Mortgage Holdings Inc., rated 4.89/5 from 105,672 ratings. - Source: https://appshunter.io/ios/app/mr-cooper/id1114621467/reviews - App overview in markdown: https://appshunter.io/ios/app/mr-cooper/id1114621467.md - Rating breakdown: 5★ 96,634 · 4★ 7,319 · 3★ 1,085 · 2★ 164 · 1★ 438 ## What do users think of Mr. Cooper? Overall sentiment: neutral **Pros** - 🚀 Easy to use app - 👍 Helpful customer service - 🚀 Convenient mortgage management - 🚀 Clean and intuitive interface - 🚀 Ability to make payments easily **Cons** - 🐛 Recurring payment application issues - 🐛 Unreliable app functionality - 🐛 Incorrect information display - 🔒 Lack of security features (2FA) - 🐛 Buggy and glitchy app **Commonly reported bugs** - App login issues - Incorrect payment application - Unreliable app and website uptime - Inconsistent app and website functionality **Most requested features** - Bring back Face ID/Touch ID login - Improve partial payment handling - Add iPad native app support - Provide more transparency on fees - Improve communication and notifications ## Newest reviews (19 of 338) ### 1/5 — Most annoying app *2026-02-10, version 9.2.2* Trying to pay my bill and the damn app is painful to get logged into ### 1/5 — Fix bugs *2026-02-07, version 9.2.2* I used the chat option because it’s so hard to get through and speak to an actual representative. While I’m typing replying back to the rep, the “Are you still there?” box pops up. Several times during an active chat while I’m typing. Also the app has logged me off a few times while I’m typing. ### 1/5 — What’s up *2026-02-05, version 9.2.2* Not working. Can no longer login when you try to reset your password. It doesn’t recognize the new password and you just keep doing that over and over so the app is pretty much useless. I try to do the same thing on the website so it must be the merge with Rocket that is causing this mass destruction of insanity. ### 1/5 — Can Never Log In *2026-02-01, version 9.2.2* After changing my password multiple times, I still cannot log in. I have tried both manually typing in the password I just made the account to be and using the credential autofill, and neither have worked. Let me pay my bill. ### 1/5 — Useless *2026-02-01, version 9.2.2* Doesn’t work! ### 1/5 — Was great but since the takeover it is terrible *2026-02-01, version 9.2.2* The app used to be great but since Rocket Mortgage took over it is absolutely horrible. Once RM took over it wiped all my credentials off the app, that was the first payment now on the second payment could not get logged in again, using the same user and password finally let me in. The pages would not load even on home WiFi with full strength finally kicked me out and would not reload while other banking apps work fine. I absolutely hate the merger and hate RM. when loans get sold the customer should have a 30 day grace period to reject the sell and take their loan somewhere else without penalty. And another thing STOP with all the mail, you would save a ton of money if you cut down on all the junk mail you send out. ### 2/5 — Logging in is horrible *2026-01-31, version 9.2.2* My password never works and when I reset it is not recognized and then I get locked out. Once I am able to get in the next month when I log in it is the same thing every single month. I mean I understand being secure but this system is terrible. I may go back to old school mailing in payments because this system is so difficult. ### 2/5 — Payment *2026-01-30, version 9.2.2* The way they are sorting the payment dates and principal payments is a real pain. The way they used to have it great. But now you have to search for everything go back to the way you had it sorted before by date donkeys. ### 1/5 — Thanks Rocketmortgage *2026-01-30, version 9.2.2* Everything was great until the rocket mortgage purchase. Now I can’t get into the app and there’s some broken password reset loop. ### 3/5 — Confusing *2026-01-26, version 9.2.2* Recent update messed up payment activity- they are not in chronological order… strange ### 1/5 — DO NOT USE! *2026-01-26, version 9.2.2* Mr Cooper will not take away mortgage insurance even though I have paid over 22% of my loan. Every time I try to call them I am unable to reach an operator. Use another lender if you can. ### 1/5 — Rocket sucks *2026-01-19, version 9.2.1* Everything was good up until they bought it. Now you can’t even log in to pay. You have to sit on hold talking to an AI robot. It’s extremely annoying. ### 1/5 — What happened! *2026-01-11, version 9.2.1* Great site & now a switch to Rocket Socket!!!!! Terrible. I can’t make a payment … ### 1/5 — Alright, Until Rocket Ruined It *2026-01-10, version 9.2.0* I have no idea why every company that buys out another company has to come in and ruin everything for customers. Emails went out stating 'don't worry, Rocket has teamed with Mr. Cooper' and 'my experience wouldn't change' and my experience has been nothing short of terrible. I can't login without having to reset my password every single time and even then, it gives me issues and I can't easily get to my account. Rocket really screwed this one up, but anyone could see that coming from a mile away. 0/5 would recommend Rocket to anyone since they've ruined the easy experience I once had accessing my own account. ### 1/5 — Can’t login *2026-01-08, version 9.2.0* No longer can login after the Rocket mortgage merge ### 1/5 — Account locked! *2026-01-06, version 9.2.0* I’ve been locked out of my account for weeks and the instruction to unlock it is to use the password reset link. I’ve reset my password several times and get an email confirmation that it’s been reset only to still be told my account is locked when signing in with the new password! I’ve also called customer service and they can’t seem to help. The last rep said she would send an email to their technical team to email a link in 24 hours to change my username and password. No email received in 24 hours so I called again and the rep told me I was misinformed and that it would take 1-3 business days! This is beyond frustrating! I don’t understand why someone can’t unlock my account or help with this issue immediately while on the phone. I hope I get that email soon from the technical team and it actually resolves the issue or it will be an another frustrating call to customer service! Oh, the chat feature doesn’t work for me either! Ughhh! Update: I was finally able to connect with a chat agent and was informed that my username needs to be the same as my email and he was able to update it for me. After that, I was able to reset my password and finally log in to make a payment! I don’t understand why the phone agents don’t have the same knowledge and/or access to do it with my initial call? Makes no sense to me as they should all be able to have the same information to troubleshoot issues. I’m just so glad my issue was fixed thanks to the chat agent! ### 3/5 — Login issues after rocket mortgage merger *2026-01-05, version 9.2.0* The app used to work great but now every time I want to login my user login no longer works. Could we have this looked into please? ### 1/5 — Bad experience *2026-01-05, version 9.2.0* unfortunately, my mortgage through Wells Fargo was bought out by Rocket Mortgage/Mr. Cooper whatever it is I was hoping it would be as seamless as what I had through Wells I wanted to download this app and be able to pay my mortgage through it I tried signing in, and I created my password. I confirmed my password. It does not work I called the phone number listed on this app it doesn’t give me an option for help in setting up this app I’m not old. I have lots of apps. I know how to set up an app This is not a pleasant experience I do not like this app at all it is terrible Looks like I will not be easily paying my mortgage through this app ### 1/5 — Can’t sign in to my account at all *2026-01-04, version 9.2.0* The app can’t even get past the login screen to allow me to login. I can’t access my account at all. It’s been days and this hasn’t been resolved. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pushy *2026-06-08, version 9.2.2* Of all the mortgage servicing companies that have bought my mortgage this was the worse. Constant calls to refinance to 7,8, or 9% mortgages when I’m at a 3.25 currently. They pushed constantly to get a home loan instead of a HELOC so I just got my HELOC from PSECU and it’s been wonderful. Thought these guys are bought out by rocket mortgage, I’m hoping they terminate the old staff of Mr. Cooper. I blocked so many of their numbers. ### 1/5 — Broken *2026-04-02, version 9.2.2* Can’t find mortgage. Useless company. Bots lose information and keep asking for it. Support is not responsive. Refuse to communicate. There is no support. App does not work. Support refuses to answer basic questions. And then they close the issue. ### 1/5 — Broken *2026-03-10, version 9.2.2* Can’t find mortgage. Useless company. Bots lose information and keep asking for it. Support is not responsive. Refuse to communicate. There is no support. App does not work. ### 1/5 — Tax time changes *2026-03-08, version 9.2.2* Changing your entire app structure during tax season is yet another example of big business not caring one bit about the customer ### 1/5 — POS no login *2026-03-07, version 9.2.2* Cannot find my account no one to speak virtual misery ### 1/5 — worst *2026-03-04, version 9.2.2* worst changeover to rocket mortgage! you can not speak to a person or get help! the support is as useless as a tit on a boar hog. ### 1/5 — Can’t get past first screen *2026-03-02, version 9.2.2* New update. Logged into the app to pay my mortgage and it said it was paid off and wouldn’t let me proceed. The mortgage is not paid off I know it might be due to the transfer but it was a pain to get to the website and it wouldn’t let me sign in or sign up. Finally got in and paid but I prefer to use the app. Please fix it! I did try calling the number it gave but the prompts took me in circles. Rocket says I should still be able to pay thru the Mr Cooper app. If this is no longer the case, say so. ### 1/5 — Broken *2026-03-02, version 9.2.2* Can’t find mortgage. Useless company. Bots lose information and keep asking for it. Support is not responsive. ### 1/5 — Blocking me from seeing my statement *2026-02-23, version 9.2.2* This app is terrible. It won’t let me see my historical statements and is forcing me to go to rocket mortgage. ### 1/5 — Mortgage Transfer *2026-02-19, version 9.2.2* Communication online and with a agent is almost Non existent - Once you get off the merry go round of repeated phone prompts - Agents seem to not know what’s going on. One could not see what was on my app. - Currently in Mortgage Transfer Limbo - Still can’t speak to my assigned Agent Polly Schumacher. ## Most praised reviews (10 highest-rated) ### 5/5 — Far Better Than New Rocket App *2026-03-01, version 9.2.2* This app usability, structure, etc. are extremely superior to the new Rocket Mortgage app that we are forced to download and use now. There is no way to download or even save documents or tax statements, the organization is lacking, it is very much bare bones in comparison to the Cooper app. Making escrow payments and the app view are extremely outdated. Bring back MR COOPER APP! ### 5/5 — Keep the app as is *2025-12-20, version 9.2.0* They’ve recently merged with Rocket Money. Please do not change the layout or functionality of the app. ### 5/5 — Convenient and Easy! *2025-10-04, version 9.0.0* I’m pleased with the App! It’s sufficient, easy and convenient to help me make our mortgage payments in a timely manner and also provides all of the perks and insights of our mortgage. So far, so good! ### 5/5 — best mortgage company *2025-10-04, version 9.0.0* We have had our loan sold 3 times Mr. Copper has been the best of all of them. They are very helpful when you call in. They adjusted our payment date for us because we needed to make it at the end of the month instead of the beginning so it coincides with our pay schedule. their website is very easy to navigate. ### 5/5 — Easy to use *2025-10-04, version 9.0.0* Just a few clicks for payment. Clear info on the mortgage. ### 5/5 — Very easy app *2025-10-04, version 9.0.0* Great app! Very easy sign in, all info I need regarding my mortgage is available and very simple to schedule payments and make additional principal payments. Wish all my financial apps were this easy. ### 5/5 — Great app! *2025-10-02, version 9.0.0* I love that the app is easily maneuverable. It is so user friendly. ### 5/5 — Great company *2025-10-02, version 9.0.0* We haven’t had a bad experience yet in the years we’ve been with them. Top notch! ### 5/5 — Fantastic *2025-10-02, version 9.0.0* This app is so easy to use I love Mr.cooper out of all the mortgage companies I have had this one is the best. ### 5/5 — Daniel McCrea *2025-10-01, version 9.0.0* This company has helped me more than once when I fell on hard times. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*