# Mr. Hero — user reviews > 47 indexed App Store user reviews of Mr. Hero by Restaurant Developers Corp., rated 4.80/5 from 4,565 ratings. - Source: https://appshunter.io/ios/app/mr-hero/id1562622563/reviews - App overview in markdown: https://appshunter.io/ios/app/mr-hero/id1562622563.md - Rating breakdown: 5★ 4,084 · 4★ 306 · 3★ 94 · 2★ 26 · 1★ 55 ## What do users think of Mr. Hero? Overall sentiment: neutral **Pros** - 👍 Fresh and ready food - 👍 Great service and team work - 👍 Convenient pickup - 👍 Excellent food quality **Cons** - 🐛 App issues with redeeming offers and placing orders - 🐛 Inability to use coupons and promotions - 🐛 Slow or unresponsive app - 🐛 Unhelpful staff in some cases **Commonly reported bugs** - App not recognizing saved addresses - Disappearing redemption codes - Online orders not being fulfilled **Most requested features** - Curbside pickup option - Ability to redeem offers through the app - Saved customer information for faster ordering ## Newest reviews (13 of 47) ### 3/5 — Can’t access app *2026-08-19, version 1.5* I had to change my password and now I’m stuck on the screen where I have to enter my phone number and and birthday andwhen I do it tells me it’s already in use. Yea it’s in use in my account. ### 4/5 — Yum *2026-05-22, version 1.4* Always hot and yummy. Love the cheese and meat always fresh. ### 2/5 — Offers *2026-01-15, version 1.4* Couldn’t order my food online and use the offer it didn’t show up ### 2/5 — Order *2025-08-31, version 1.3* My orders was not accurate and missing items ### 5/5 — Dinner *2024-01-08, version 1.3* Drove an hour out of our way to stop here and grab dinner on the road, as always the food was great and the service is always great. The owner is always friendly and the restaurant is always clean. Great Job!! ### 5/5 — Seven Hills Mr Hero *2023-12-26, version 1.3* Excellent service, freshly made to order food Recommend trying ### 3/5 — Menu *2023-12-18, version 1.3* Would be great if you could put a quantity next to the item I ordered instead of having to order it multiple times ### 5/5 — Great team work *2023-12-09, version 1.3* North Ridgeville’s location hustles! Good team ### 5/5 — 1st time eating Mr. Hero *2023-10-21, version 1.3* This is my 1st time eating Mr. Hero. I downloaded the Mr. Hero App , and ordered my food. This location doesn’t have a drive thru. But it would be very helpful and convenient if they had curb side delivery when your ordering on the App. I noticed when picking my location, that a lot of stores offer this option even locations with a drive thru . This location does offer delivery service, so I think it would be very convenient and helpful to have curb side delivery. I am excited to try my food. ### 5/5 — A1 *2023-10-02, version 1.3* Cashier was VERY helpful in downloading Mr. Hero app and helping an “old man … lol” I am and always will be a Mr Hero customer of n a regular basis. ### 5/5 — Dank *2023-09-25, version 1.3* It’s Dank ### 2/5 — App *2023-07-31, version 1.3* After I downloaded app it loaded slow or not at all. But I updated 10mins after downloading and was able to get my order placed ### 5/5 — Great food *2023-07-22, version 1.3* Y’all are awesome ## Most critical reviews (10 lowest-rated) ### 1/5 — Store I order from does not take coupon code from the app *2026-07-21, version 1.5* Store I order from does not take coupon code from the app Total ripoff 1227 Lake Ave, Elyria, OH 44035 ### 1/5 — No way to update credit card *2026-05-24, version 1.4* I tried to order from this app but I must have entered my billing address incorrectly. I went to the store and ordered there, they said the charge would never be confirmed and the cc company would eventually drop the charge. So, when I got home, I tried to update the cc info. No way to do so. So, I tried to give feedback via the app - pushed the button and absolutely nothing happened. So, just never make an entry error or you are screwed. ### 1/5 — Bad service *2025-02-16, version 1.3* Worker would not except coupon for the valentines promotion and would not do anything to help me with the promotion coupon after I was told that he couldn’t except it and then told me that I could try to scan it and then the coupon would not open so I had to pay the full price for both sandwiches and said that I would have to take it up with the customer service at the main office not a good way to keep customers! ### 1/5 — App not working *2024-11-05, version 1.3* This is the 2nd time I have tried to use the app. It says my address doesn’t match my address in my card account. It is the same. I copied and pasted from my bank. This is the 2nd order Mr Hero has lost from us due to this issue. If I call the store to order, they won’t honor the app coupon or deals. I am for a 2nd time going to subway. ### 1/5 — Worst Romanburger ever had *2024-11-04, version 1.3* Macedonia Mr Hero is the worst ever. I wish I could attach a photo. ### 1/5 — Offers won’t work!! *2024-10-26, version 1.3* Offers will not load and apply to orders ### 1/5 — Can’t use BOGO offers from the app! *2023-09-03, version 1.3* Not much point in using the app if you can’t take advantage of the savings. ### 1/5 — Not very friendly *2023-07-06, version 1.3* Well once I told the cashier that I was downing loading the app to receive a free coupon he was not very happy The wafers fries was over cooked to the point of not edible just toss in the trash The tomatoes are old not fresh at all I will never return to this location ever again ### 1/5 — Online order doesn’t work, will charge card *2022-12-13, version 1.0* Placed order and credit card was charged , but got an email saying order could not be fulfilled. Worthless app if you can’t order food ( only real point to it) ### 1/5 — Horrible app *2022-11-08, version 1.0* I lost my buy one get another of lesser or equal promo you had for getting the app because it failed. I didn’t know why the order failed but it charged me and gave my money. The guy at the store didn’t want to help me because the QRC code in the app disappeared. Worthless, use another company that has app that that work. ## Most praised reviews (10 highest-rated) ### 5/5 — Lost all my points because of update *2026-08-03, version 1.5* I want my points back ### 5/5 — Best location ever! *2026-06-02, version 1.4* Best tasting sandwiches at the location Pontus in Canton. Gino is a great owner very friendly always in a good mood! ### 5/5 — Good store *2026-04-18, version 1.4* Good deals ### 5/5 — Friendly service *2026-04-17, version 1.4* Rosalinda is always super nice when I stop into this My Hero. Good customer service and fast service. I’ll be back for sure 😁 ### 5/5 — Always slaps *2026-02-04, version 1.4* Since they’ve reopened I am addicted to their chicken Philly omg with waffle fries & cheese I can’t!!! It’s never a miss. They burnt my bread once. I guess they toasted/ the inside of the bread too long but it always slaps every single time lol ### 5/5 — Me Hero *2025-08-11, version 1.3* Apps coupons work great love the app workers and food. ### 5/5 — Fresh and ready *2025-02-14, version 1.3* It’s a convenient to be able to just pickup my food and it’s fresh and ready ### 5/5 — Good service *2024-12-19, version 1.3* Great service! Great food! Cashier Annette and her cousin Nette was the best!!!! In my opinion ain’t no other better sub place around….GO NOWWWW!!!!! ### 5/5 — Local Mr Hero *2024-09-13, version 1.3* Awesome small business it’s a go to for us on Friday ### 5/5 — Love it!! *2024-02-03, version 1.3* Always a good sandwich. One of our favorite sub shops of all time. Great value. Excellent service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*