# MR PORTER: Shop men’s fashion — user reviews > 307 indexed App Store user reviews of MR PORTER by THE NET-A-PORTER GROUP LIMITED, rated 4.90/5 from 23,071 ratings. - Source: https://appshunter.io/ios/app/mr-porter-shop-mens-fashion/id481673241/reviews - App overview in markdown: https://appshunter.io/ios/app/mr-porter-shop-mens-fashion/id481673241.md - Rating breakdown: 5★ 21,661 · 4★ 908 · 3★ 216 · 2★ 88 · 1★ 198 ## What do users think of MR PORTER? Overall sentiment: positive **Pros** - ⭐ Excellent customer service - 🛍️ Wide selection of high-quality products - 🚚 Fast and reliable delivery - 💳 Seamless checkout process - 🔍 Intuitive and user-friendly app - 🎨 Visually appealing and stylish design **Cons** - 🐛 App crashes and freezes - 🛒 Issues with shopping cart and wish list functionality - 💳 Inconsistent pricing and discount codes not working - 🌐 Lack of support for local currencies and languages - 🔍 Filtering and search features could be improved **Commonly reported bugs** - App crashes when accessing wish list - Discount codes not applying correctly at checkout - Inconsistent behavior when adding items to cart - Slow loading times and image rendering issues - Login issues and frequent sign-out problems **Most requested features** - Implement loyalty program or rewards system - Add more advanced filtering and sorting options - Improve in-app journal and editorial content experience - Provide option to view prices in local currency - Enhance mobile app performance and stability ## Newest reviews (10 of 307) ### 2/5 — Measurements make no sense *2026-08-08, version 2026.7.0* Always hesitant to purchase online, was looking at a terry polo shirt from sunspel that somehow has smaller measurements on the XL than the L which I would imagine is not accurate. ### 1/5 — Artikel lassen sich nicht sortieren oder zurückgeben mit UPS Rücksendeschein in meiner Region!? *2025-12-19* Leider ist es nicht einfach oder überhaupt möglich ohne 50 km zu fahren die UPS Lieferung wieder oder ohne ein Firmenaccount zu bestellen bei UPS eine Lieferung abholen zu lassen!? **Developer response:** Hallo FFreudenberger, Vielen Dank für Ihr Feedback. Es tut uns leid, dass eine Lieferung zu Ihnen nach Hause nicht möglich war. Bitte wenden Sie sich an den Kundenservice unter feedback@mrporter.com, der Ihre Bestellung abschließen oder eine Rückerstattung durchführen kann. Wir bieten unseren Kundinnen und Kunden auch die Möglichkeit, Lieferungen an ihren Arbeitsplatz senden zu lassen. Dies könnte für zukünftige Bestellungen nützlich sein. Vielen Dank, MR PORTER ### 2/5 — Price *2025-09-24, version 2025.9.0* They’re just normal looking clothes but instead of $30 you pay $130 for a plain white shirt. Not in this economy. Was going to be 1 star but can’t beat the interface. ### 1/5 — Inept operations *2025-09-22* I was sent a pair of shoes that had a huge rip down the side. Impossible to miss. The leather had completely come away from the sole. They don’t bother to check the item before dispatch. Then when I had to raise an issue, I had to do it via the website. I couldn’t find a chat function on the app. App is useless. Dispatch and quality control is completely nonexistent. Mr Porter gave a refund in the end after lots of hassle. Huge waste of time which could have been avoided if someone just opens a box and checks the product before dispatch. I suspect they automated so much of the process this doesn’t happen. **Developer response:** Hi Fghkbdhfddcbjhds, Thankyou for the review. I am sorry to hear about the quality of the product but glad that you managed to get a refund. There is a chat function available on the product pages, in the account menu and on the order confirmation page. It currently has a speech bubble with the wording We're here to help, Get in touch. This links through to a direct chat with the business. I hope this helps in case you need to find the chat function in the future. Thanks, MR PORTER ### 5/5 — Love what you guys doing with the app *2025-08-30, version 2025.9.0* Great Job ### 1/5 — Terrible service, wrong item, no refund *2025-08-26, version 2025.9.0* I paid $240+ for a Dries Van Noten shirt but Mr Porter sent me a pair of $19.99 underwear instead. The packaging was damaged, there was no receipt or return label, and after I returned the wrong item they simply sent the underwear back to me. Weeks later I still have no refund. Completely unacceptable for a so-called luxury retailer. ### 1/5 — Account blacklisted after a return *2025-08-25* Mr Porter is the worst online retailer. I had been a loyal customer since 2013 with no issues until this year. In February, I ordered a $35 T-shirt, returned it immediately in new, unworn condition with all tags attached, and then heard nothing for a month. Only after I followed up was I told the item had “staining and additional signs of wear” and was being shipped back to me. I was very surprised and anxious due to the complete lack of communication during that month. After several back-and-forth conversations, they agreed to “make an exception” and accept the return as a “gesture of goodwill”. These all happened before I received the shirt back. When it did arrive, I noticed a minor stain, but only after very careful examination. Given their minimal packaging, multiple shipments, and a month in their warehouse, it’s impossible to say where it came from. Still, since they had agreed, I returned it again and got my refund. I thought the matter was resolved—until today, when I placed a new order and it was immediately canceled, even under a new account. Customer service informed me that both my account and all of my addresses had been blacklisted, with no further explanation. This is how Mr Porter treats a loyal customer of over a decade: narrow-minded, unprofessional, and punitive. I now have no choice but to never shop there again—not that they’d let me even if I wanted to. **Developer response:** Hi Giraffe TJ, I am sorry to hear about this experience. Please email feedback@mrporter.com to escalate this issue within Customer Service. We do try to provide excellent customer service to all customers so sorry to hear that you have not experienced the our normal customer service. We have recently rolled out a loyalty programme unlocking rewards for the customers as they spend more. Hopefully you can return to us and benefit from the amazing rewards by joining our loyalty programme. Thanks, MR PORTER ### 4/5 — LFE *2025-08-21, version 2025.8.0* A good experience, so far. ### 3/5 — Difficult to create a return *2025-07-17, version 2025.7.0* Difficult to find or create a return label. I guess it’s designed this way as a deterrent. ### 5/5 — Great Interface & Customer Service *2025-07-15* I got a random ad for a sale on Instagram, decided to try it out. Ended up loving the entire app, from the deals to the products available, filters, and especially- their customer service. I placed an order for a shoe, misinterpreting the women’s for the men’s size. So, when I called and ordered, they had no problem canceling it before it went to be shipped, and I received the other items I purchased. I’ve yet to see the refund, but I look forward to using this app more. Thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs update *2026-08-03, version 2026.7.0* App keeps logging me out. Has error message when I try to view past orders. ### 1/5 — All sorts of issues *2026-07-29* Frequently, upon clicking on any link on the homepage, No Items Found comes on screen. Doesn’t matter which link you click on homepage. Couple of months back, the prices on app were different than if you open the website on a browser. I got more discount using website on a browser. The favourite list has limitations to the number of favourites one can save. It won’t save and give you an error but won’t suggest if you should create a new favourite list. Why can’t the list be long enough in the first place. **Developer response:** Hi JustMayank, Thank you for your feedback. Thankfully we found this issue and have updated the links on our CMS. The prices should not be different between platforms as we are using a common back end. Manage your favourite designer does not have a limitation on the number of favourite brands you can save on the native app then shop items only from these favourites. If you would like more information about how to use the favourite designers feature then please contact our customer service team on feedback@mrporter.com. Thanks, MR PORTER ### 1/5 — Delayed Shipping and No Customer Service *2026-06-18, version 2026.5.1* Website says orders arrive in five business days, but after four business days the item hadn’t even been shipped yet. No customer service other than AI agent. ### 1/5 — Customer service *2026-06-04, version 2026.5.1* No update on the status of my order for 1 whole week. ### 1/5 — Not refund for flawed item *2026-05-07, version 2026.4.0* They sent me a 800$ jacked flawed and they kept me in a never ending email loop but ultimately no refund has been issued. ### 1/5 — Jerky *2026-05-01, version 2026.4.0* Just updated app. Scrolling is extremely jerky (iPad Pro M4 running iOS 26.4). Not using till fixed ### 1/5 — Where is my purchase? *2026-02-18, version 2026.1.1* Only part of my purchase has arrived. Where is the rest of it? ### 1/5 — Over priced items *2026-01-23, version 2025.13.0* I can’t see how this website provides value for money. Everything that I looked at I have found for significantly less elsewhere. Nothing special about this app. ### 1/5 — Over priced items *2026-01-09, version 2025.13.0* I can’t see how this website provides value for money. Everything that I looked at I found to significantly less elsewhere. ### 1/5 — Order *2025-12-24, version 2025.13.0* Ridiculous you keep canceling ## Most praised reviews (10 highest-rated) ### 5/5 — Fix your app *2026-07-12, version 2026.6.0* I need to delete the app all the time. It doesn’t recognize the password and or user. ### 5/5 — New update is painful to navigate *2026-04-27, version 2025.12.0* Collection is fantastic and I’m not a millionaire but I enjoyed to original ui with the ability to customize the search in detail and it felt like a smoother experience before, love the app I’m sure the people are great too but solely the sales process should be seamless ### 5/5 — Legit *2025-12-24, version 2025.13.0* I bought 2 Amiri bones hoodies they are authentic. Would love to shop with them again. ### 5/5 — Style *2025-12-18, version 2025.13.0* The only place I’ve had enough variety to create and build my own style. Love Mr.Porter! ### 5/5 — Top tier *2025-12-14, version 2025.12.0* Love Mr P ### 5/5 — Great products *2025-11-24, version 2025.12.0* Excellent online shop. Great products carefully packaged and delivered with care. ### 5/5 — Issue resolved *2025-11-16, version 2025.11.1* Had some issue with customer service, but seems to be resolved after email communication. Will see if the issue happens again in the future. ### 5/5 — Fantastic website *2025-10-24, version 2025.10.0* Fantastic brands lots of styles for all year round I’d shop There again. ### 5/5 — Great selection , great service *2025-10-22, version 2025.10.0* I'm a regular!! ### 5/5 — Fear of God rarity *2025-10-13, version 2025.10.0* You guys alw Always come through in the clutch for that designer I can’t find anywhere else. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*