# MRI Property Tree Connect — user reviews > 62 indexed App Store user reviews of MRI Property Tree Connect by MRI Software, rated 4.10/5 from 9 ratings. - Source: https://appshunter.io/ios/app/mri-property-tree-connect/id1480673507/reviews - App overview in markdown: https://appshunter.io/ios/app/mri-property-tree-connect/id1480673507.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## What do users think of MRI Property Tree Connect? Overall sentiment: negative **Pros** - 💡 Great idea for messaging property managers - 👍 Easy to navigate (for some) - 👍 Convenient for tenants (for some) - 👍 Makes life better (for some) **Cons** - 🐛 App constantly logging out - 🐛 Cannot attach more than one photo - 🐛 Maintenance photos not uploading properly - 🐛 App freezes when uploading photos - 🐛 No notifications for new invoices - 🐛 Cannot login through the app - 🐛 No registration page - 🐛 Cannot download rental ledger - 🐛 App crashes frequently - 🐛 Biometric login removed after update - 🐛 Cannot login on iOS app - 🐛 Unable to log maintenance repairs - 🐛 Cannot select service type for maintenance - 🐛 Password reset broken - 🐛 Error messages during signup - 🐛 No verification email sent - 🐛 App not user-friendly - 🐛 New update makes viewing info harder - 🐛 Harder to view rental payments - 🐛 Cannot print or email tenancy ledger - 🐛 Login required every time - 🐛 Clunky interface - 🐛 Push notifications not working - 🐛 Takes multiple attempts to submit requests - 🐛 No access to links/legal documents - 🐛 Cannot submit maintenance requests - 🐛 Error when submitting maintenance requests - 🐛 Real estate agents not replying to messages - 🐛 Cannot opt out of emails - 🐛 Cannot delete read messages - 🐛 Unread emails not highlighted - 🐛 Recent mail goes to the bottom - 🐛 Cannot tell which emails are read/unread - 🐛 App doesn't provide advertised features - 🐛 Too hard to use - 🐛 Cannot stay logged in **Commonly reported bugs** - App constantly logging out - Cannot attach more than one photo - Maintenance photos not uploading properly - App freezes when uploading photos - No notifications for new invoices - Cannot login through the app - No registration page - Cannot download rental ledger - App crashes frequently - Biometric login removed after update - Cannot login on iOS app - Unable to log maintenance repairs - Cannot select service type for maintenance - Password reset broken - Error messages during signup - No verification email sent - App not user-friendly - New update makes viewing info harder - Harder to view rental payments - Cannot print or email tenancy ledger - Login required every time - Clunky interface - Push notifications not working - Takes multiple attempts to submit requests - No access to links/legal documents - Cannot submit maintenance requests - Error when submitting maintenance requests - Real estate agents not replying to messages - Cannot opt out of emails - Cannot delete read messages - Unread emails not highlighted - Recent mail goes to the bottom - Cannot tell which emails are read/unread - App doesn't provide advertised features - Too hard to use - Cannot stay logged in - Value cannot be 0 error in maintenance requests **Most requested features** - Update the app - Fix photo upload issues - Improve notification system - Allow registration - Fix login issues - Add biometric login option - Improve user interface - Allow printing/emailing tenancy ledger - Add facial recognition/auto login - Allow users to opt out of emails - Allow deletion of read messages - Improve message sorting (unread at top, recent at top) - Add option to save tenancy ledger as PDF - Support landscape viewing for ledger - Fix bugs in drop lists - Allow multiple images in maintenance requests - Fix verification email issues - Make username optional during signup ## Newest reviews (15 of 62) ### 2/5 — Please update this app! *2026-02-14, version 3.1.0* Great idea and very easy to message property managers, however it doesn’t upload maintenance photos properly, most of the time the it says ‘uploading’ and sits on the same page and doesn’t change at all. I have to exit and reopen the app, and re-write the entire message/title again, for the same thing to happen and I end up having to email the property manager with the issues - wasting a lot of my time. Very unreliable and frustrating. Please fix this issue. ### 2/5 — Doesn’t display notifications *2026-02-06, version 3.1.0* No notification when a new invoice is received. Even with notifications turned on there is no badge on the apps icon, no banner, no noise and no lock screen notification. This being the primary way my property manager is now contacting me this is terrible as I’m not getting emails (which I actually receive notifications for) ### 2/5 — App Freezing *2025-06-28, version 3.0.0* The app often freezes when uploading multiple photos for a maintenance request. ### 1/5 — App has bugs *2024-08-14, version 1.10.0* This app’s password reset feature is broken. The app is not validating my usual password. I use a password manager, so am 100% sure of my password. Yet login fails. Then, if you try to reset the password, although it sends a 6 digit reset code to my email, it won’t present a screen to enter that code. It always redirects to the login page. If you try entering the reset code instead of a password, authentication fails. Either way, I can’t login. And you can only log bug reports here in the App Store - not via the developers website. Buggy software, lousy UX. ### 1/5 — Biometric login removed after update *2024-08-05, version 1.10.0* The app forces you to update and after update, it removes the biometric login option. This is highly inconvenient for the users that do not use the app very often. ### 1/5 — Can login on website but cannot login in iOS app *2024-07-21, version 1.10.0* Can login on website but cannot login in iOS app using the same login credentials. Very annoying ### 1/5 — Useless app doesn’t work *2024-03-05, version 1.9.1* I wish I could give this app zero stars it does not work at all and I end up having to request everything directly to my property manager ### 1/5 — Unable to log maintenance. *2023-10-03, version 1.9.1* Have been unable to log maintenance repairs on the apps for months on end. It either hangs on the uploading of the photo, or doesn’t give you any options to enter the service type. ### 1/5 — Stupid App *2023-08-22, version 1.9.1* I have been trying to download a rental ledger all day. Does not let me select the date or download the ledger. It is suspicious to see how it has so many 5 stars. Stupid App! ### 1/5 — Trying to put in that the window is broken *2023-07-28, version 1.9.1* But it’s not uploading the picture and it needs to be fixed ### 1/5 — Hate new update! *2023-07-24, version 1.9.1* I used to open it and see numbers / overview very easily, but now there’s nothing to see without clicking heaps. ### 2/5 — Cannot upload photos for maintenance issues *2023-07-16, version 1.9.1* Whenever I try to upload photos for a maintenance issue it gets stuck in an upload loop that can’t be exited so I have to close the app. I am unable to lodge any maintenance requests at all. ### 1/5 — Icon *2023-06-29, version 1.9.1* Previously there was an icon you clicked to see your rental payments. Now you have to click on documents, the receipts and open document and see the date range. More clicks and harder to view. ### 1/5 — Accessing App *2023-05-17, version 1.8.0* I cannot access your app unless I use the link my agent has sent me? ### 1/5 — Do not remember the password *2023-05-03, version 1.8.0* It’s horrible to write every time ## Most critical reviews (10 lowest-rated) ### 1/5 — Mediocre at best *2026-08-24, version 3.1.0* The app does have an option for Face ID yet fails to remember my credentials so I am forced to enter username and password each time I open it. Viewing the ledger forces you to select a date range in a most inconvenient UI. Trying to attach a photo to a ‘message’ the app just hangs on ‘Uploading’ - that is for a simple 52 KB photo, and there is no way to cancel, just have to kill it. ### 1/5 — Timeout is Annoying *2026-03-10, version 3.1.0* App is constantly logging me out. My password is long and complicated. Very stupid that it logs off in just a few minutes. ### 1/5 — Can’t attach photos *2026-03-07, version 3.1.0* When trying to attach more than one photo. The app just loads and I have to close out of it. Makes it really hard to document anything with one photo. ### 1/5 — Won’t load *2025-11-25, version 3.1.0* When submitting a maintenance request once you add the photo or try to add the photo it just continues to load and that’s all it does. Cannot go any further. I cannot go back just loads so in the end you cannot submit a maintenance request. ### 1/5 — Can’t login the app - super frustrating *2025-10-18, version 3.1.0* I can login through the web but I cannot login through the app. I have tried to change the password but every time it comes up with an error message very frustrating. ### 1/5 — No register page *2025-07-24, version 3.1.0* Downloaded this twice but it takes me straight to a login page, there’s no way to register first so can’t login . I try forget password and it says my email username doesn’t exist. No kidding but still doesn’t send me to a register page ### 1/5 — sign in errors, lack of user friendly interface, overall design quality is poor *2025-05-23, version 3.0.0* This app is poorly designed for user friendly in mind, the app has sign in issues, consistently getting login errors when using Gmail for sso, when manually logging in I get the error no tenancy assigned. Process a password reset on the very account and get access to the tenancy agreement, once logged out and back in, I get the error no current tenancy agreement assigned. The app is sluggish when interacting with it, total waste of my time. ### 1/5 — Cannot download Rental ledger *2025-02-26, version 3.0.0* Wish I could rate ZERO. The creator of the app obviously doesn’t care about the numerous issues raised already ### 1/5 — App not working *2024-12-20, version 3.0.0* Hi, I’m trying to sign in through many different ways and It doesn’t seem to allow me, it says “invalid user” every time I try to sign in.. please fix this problem asap. Thanks ### 1/5 — Absolutely rubbish app *2024-09-04, version 3.0.0* It crash all the time . So many defect and bugs . Waste of time app . ## Most praised reviews (10 highest-rated) ### 5/5 — New update is great *2023-06-15, version 1.9.0* New update makes app much easier to use & access my info ### 5/5 — Can’t go without!! *2023-06-15, version 1.9.0* very easy to navigate through and very useful… has made my life 10000% times better! ### 5/5 — Excellent *2022-11-28, version 1.8.0* I like it ### 5/5 — 10/10 *2020-08-13* Perfect app , made all the things so convenient for tenants . Absolutely loved it such a good idea of making a app like this and tenants not have to send any more emails and phone calls to real estate asking for documents **Developer response:** Thank you for your feedback Manpreet and Raman. ### 4/5 — Needs update. Can’t print tenancy ledger *2022-07-05, version 1.8.0* Well you have the option to view your tenancy ledger, there is no option to print or save as pdf as in their previous versions. Really need this fixed as having to chase real estate for it instead of being able to do so thru the app ### 3/5 — I can’t see the get on board button *2023-07-04, version 1.9.1* Hi there, I am trying to access for the first time and can not see any get on board button as per instructions. Please advise on what to do. Thanks ### 3/5 — Tenancy Ledger *2023-06-20, version 1.9.0* Needs updating so I can print or email the tenancy ledger otherwise it is a good app that is easy to use ### 3/5 — Needs an update badly. *2023-04-28, version 1.8.0* Can only use it for one of my tenancies. FAQ from ages ago says so many improvements are coming but still the same. Even password reset emails don’t arrive before the 30 minute expiry period. ### 3/5 — Log in trouble *2022-07-28, version 1.8.0* Having a lot of trouble logging in ### 3/5 — Login every time? *2022-06-02, version 1.8.0* The app itself is quite good and keeps all the records and interactions safe and easily found. The one thing that is annoying is the need to login to the system every single time you need to use it via the old username and password authentication. If it could be updated to use facial recognition and auto login that would make the app very user friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*