# MRSOOL APP \| تطبيق مرسول — توصيل طلبات مطاعم و سوبرماركت

> On-demand delivery platform for food, groceries, and various items. (iPhone/iPad app by MRSOOL.)

- Source: https://appshunter.io/ios/app/mrsool-app/id1040038773 (this page in markdown: same URL + `.md`)
- Developer: [MRSOOL](https://appshunter.io/developer/635653022)
- Category: Food & Drink, Shopping
- Price: Free
- Rating: 4.50/5 from 316,464 App Store ratings · 389 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 244 MB
- Languages: American English, Arabic
- Released: 2015-09-23
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/mrsool-app/id1040038773/reviews.md

## What is MRSOOL APP | تطبيق مرسول?

Mrsool is one of the largest delivery platforms in the kingdom. Mrsool is a unique on-demand experience earned the highest user ratings among all the other large delivery apps. It’s the first and the best Saudi App that delivers everything from all types of stores and restaurants across, covers all areas in the kingdom of Saudi Arabia. Mrsools’ services expansion reached to Egypt and Bahrain and soon to other countries in the region.

Mrsool is not just a delivery app that deliver orders, Mrsool is like your brother that is always close to you no matter what you order. It does not only deliver food from all restaurants, it’s also deliver Gaz, Water, Car parts, Groceries, clothes, Accessories and even if you forgot something somewhere you can ask Mrsool to bring it to your place.   

Mrsool Advantages:
-	Delivers Everything.
-	Send whatever you want to any place.
-	Use Mrsool ordering bot for easier order process.
-	You can review your old orders and re-order them with just a click.
-	You can order from multiple places in the same order.
-	Covers all restaurants and stores in KSA.
-	Always has offers and promotions available.
-	Pay the way you prefer.
-	Live and direct chat with the driver.
-	Accept the delivery fee you want.

And if you want to earn extra money, Join Mrsool and start delivering orders.

## Key features

- Delivers everything from any store or restaurant
- Order from multiple places in one go
- Live chat with drivers
- Reorder past purchases easily
- Flexible delivery fee options
- Offers and promotions

## What do users think of MRSOOL APP | تطبيق مرسول?

Overall sentiment: negative

**Pros**

- 👍 Efficient delivery service
- 🚀 Fast delivery
- 💡 Innovative delivery concept

**Cons**

- 🐛 Unreliable app performance
- 💰 Expensive delivery fees
- 🚫 Poor customer support
- 🤖 Dishonest delivery personnel
- 🔒 Lack of payment security
- 📍 Inaccurate location tracking

**Commonly reported bugs**

- App crashes frequently
- Unable to complete orders
- Incorrect order deliveries
- Payments not processed properly

**Most requested features**

- Option to delete account
- More payment methods
- Improved order tracking
- Better communication with drivers
- Accurate store information

## Recent user reviews (10 of 389)

All indexed reviews: https://appshunter.io/ios/app/mrsool-app/id1040038773/reviews.md

### 1/5 — Horrible Customer Service!

*2026-08-24, version 26.2*

Full Money Was Taken, Courier Was Clearly Instructed To Only Deliver To Me, He Arrived At Incorrect Gate , Was Not English Speaking, Could Not Communicate And Simply Left The Package Outside Withiut Any Hygiene Concern?

I Immediately Contacted Support Team, They Were Infact Worse Then The Courier. They Just Closed The Chat On My Face Without Any Resolution Offered. Is This How An App Like Mrsool Treats Customers? Where are your business ethics at?

I Await Your Response. In Terms Of Treating A Customer Who Paid For A Food That they Did Not Recieve. And There Was No Solution , The Customer Service Did Not Even Have Time ToListen, he just snapped the chat close at his will?? Quite a Disgrace. What a 
Shame.

### 5/5 — تطبيق بطل ورهيب

*2026-08-07, version 25.1*

تطبيق بطل عادة استخدمه لتوصيل اشياء للاهل او اطلب شي من محل. توصيل سريع وخدمة ممتازه ولامره حصل اي موقف مع اني إستخدمه من ٧ سنين ⭐️⭐️⭐️⭐️⭐️

### 1/5 — عدم المصدقيه في التوقيت الموضحه

*2026-08-07, version 25.1*

تم الطلب من المطعم وتوقيت التوصيل محدد 25 دقيقه وبعد نص ساعه التواصل معي من قبل المتدوب بان الطلب يحتاج ساعتين حتى يتم توصيله للاسف عدم المصدقيه التطبيق غير مناسب للتحميل والاستخدام

### 1/5 — Not safe to use in Egypt!      غير آمن للاستخدام في مصر

*2026-07-27, version 25.0*

أعتقد أن التقييم المرتفع لهذا التطبيق قد يكون نتيجة شراء مراجعات أو لأن معظم التقييمات جاءت من مستخدمين في دول أخرى، لأن تجربتي في مصر كانت سيئة للغاية.
خدمة العملاء سريعة في الرد، لكنها غير فعّالة ولا تقدم حلولًا حقيقية للمشكلات. المندوب الذي تم تكليفه بطلبي لم يكن يملك المال لدفع قيمة الطلب، واضطررت إلى تحويل المبلغ إليه مباشرة، رغم أن ذلك يخالف سياسة الشركة، ولكن لا يوجد أي بديل أو حل للعميل. والأسوأ من ذلك، عندما تعرضت للاحتيال، طلبوا مني التوجه إلى الشرطة بدلاً من تحمل أي مسؤولية أو معالجة المشكلة من خلال التطبيق. التطبيق هو من يعيّن المندوب ويتابع الطلب، ومع ذلك يبدو أنهم لا يملكون معلومات كافية لتتبع مندوبيهم أو محاسبتهم. هذا يثير قلقًا كبيرًا بشأن مستوى الأمان والمسؤولية.
بناءً على تجربتي، أنصح بشدة بتجنب استخدام هذا التطبيق في مصر.

I believe this app's high rating may be influenced by paid reviews or reviews from users in other countries, as my experience in Egypt was extremely disappointing.
While customer service responds quickly, they are neither productive nor effective at resolving issues. The Marsool assigned to my order couldn't afford to pay for it, and I was asked to transfer the money directly to them, even though this is against the company's own policy. Unfortunately, you have no alternative solution was offered. After I was scammed, the company simply told me to report the matter to the police instead of taking responsibility or handling it through the app.
The app tracks your order and assigns the delivery person, yet they appear unable to properly identify or monitor their own couriers. This lack of accountability is very concerning.
Based on my experience, I would strongly advise others to avoid using this app in Egypt.

### 1/5 — Scam

*2026-07-21, version 24.9*

حذفت البرنامج نهائي

### 1/5 — غالي

*2026-07-14, version 24.9*

سعر التوصيل مرتفع جدا

### 1/5 — ماانصحكم برنامج فاشل

*2026-06-20, version 24.8*

انتبهوا يااخوان تضلضل واحتيال باكواد خصم ماهي صحيحه

### 2/5 — أسعار التوصيل

*2026-06-19, version 24.8*

أسعار التوصيل مرتفعه بالنسبه للموقع سواًء قريب او بعيد السعر مرتفع !

### 1/5 — Disloyalty

*2026-06-15, version 24.8*

I have had a very bad experience with them.

### 1/5 — حرامية ولا عندهم اي رقم لتواصل

*2026-06-13, version 24.7*

اخذو مني مبلغ وكلمني موظف مصري قال بنرجع لك المبلغ ولا شقته الى الان شركه نصابه ولا لهم اي رقم تقدر تاخذ حقك حتى تويتر ما يردون والناس كلها تشتكي منهم لازم ينحذف ذا البرنامج

## Frequently asked questions about MRSOOL APP | تطبيق مرسول

### What can I order through this app?

You can order a vast array of items, including meals from any restaurant, groceries from supermarkets, gas, water, car parts, clothing, accessories, and even retrieve forgotten items. The platform aims to deliver virtually anything you need from any store.

### How does the ordering process work?

The app allows you to order from multiple places in a single order, making it convenient for varied needs. You can also use the ordering bot for an easier process. Reviewing and reordering past purchases is also a simple one-click action.

### What are the payment and delivery options?

You have flexibility in how you pay for your orders. Additionally, you can accept the delivery fee you prefer, offering a customizable experience. Live and direct chat with the driver is also available for real-time communication.

### Is this app available in my region?

The app is a leading delivery platform in Saudi Arabia and has expanded its services to Egypt and Bahrain. It covers all areas within these countries and plans to launch in other regions soon.

### Is there a cost to use the app?

The app itself is free to download and use. While there are no direct charges for using the application, delivery fees apply to each order, and these fees can be negotiated or accepted by the user. There are also frequent offers and promotions available.

## Version history (last 5 releases)

### 26.2 — 2026-08-24

Bug fixes and new improvements.

### 26.1 — 2026-08-16

Bug fixes and new improvements.

### 26.0 — 2026-08-12

Bug fixes and new improvements.

### 25.1 — 2026-07-31

Bug fixes and new improvements.

### 25.0 — 2026-07-22

Bug fixes and new improvements.

## Apps similar to MRSOOL APP | تطبيق مرسول

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Gopuff - Grocery Delivery](https://appshunter.io/ios/app/gopuff-grocery-delivery/id722804810) | 4.8 (258,222) | Free | Food & Drink |
| [Uber Eats: Food & Groceries](https://appshunter.io/ios/app/uber-eats-food-and-groceries/id1058959277) | 4.8 (10,677,623) | Free | Food & Drink |
| [Shipt: Order Grocery Delivery](https://appshunter.io/ios/app/shipt-order-grocery-delivery/id971888874) | 4.9 (135,407) | Free | Food & Drink |
| [Seamless: Local Food Delivery](https://appshunter.io/ios/app/seamless-local-food-delivery/id381840917) | 4.8 (498,553) | Free | Food & Drink |
| [Caviar - Order Food Delivery](https://appshunter.io/ios/app/caviar-order-food-delivery/id931355786) | 4.8 (171,070) | Free | Food & Drink |
| [foodpanda: Food & Groceries](https://appshunter.io/ios/app/foodpanda-food-and-groceries/id758103884) | 4.6 (250,426) | Free | Food & Drink |

## More apps by MRSOOL

- [Accept \| اكسبت](https://appshunter.io/ios/app/accept/id1568300191)
- [MARASEEL \| مراسيل](https://appshunter.io/ios/app/maraseel/id6746419135)

All apps by MRSOOL: https://appshunter.io/developer/635653022

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*