# MSB Parent, USA — user reviews > 371 indexed App Store user reviews of MSB Parent, USA by Global Payments, Inc, rated 4.78/5 from 32,225 ratings. - Source: https://appshunter.io/ios/app/msb-parent-usa/id661878685/reviews - App overview in markdown: https://appshunter.io/ios/app/msb-parent-usa/id661878685.md - Rating breakdown: 5★ 28,650 · 4★ 2,132 · 3★ 388 · 2★ 164 · 1★ 729 ## What do users think of MSB Parent, USA? Overall sentiment: negative **Pros** - 🚀 Convenient and easy to use - 📊 Helpful in monitoring child's purchases - ⏱️ Immediate fund transfers - 🔔 Low balance notifications **Cons** - 💰 High transaction fees - 🐛 Frequent glitches and bugs - 🔄 Slow loading times - 🤖 Unintuitive user interface - 🔢 Inability to transfer funds between accounts **Commonly reported bugs** - Login and payment screen issues - Inconsistent account balance updates - Inability to add custom payment amounts **Most requested features** - No-fee payment option - Improved account management features - Faster and more reliable performance ## Newest reviews (19 of 371) ### 3/5 — Login frustrating *2026-08-19, version 26.7.0* This app is easy to use to add money but I have to constantly re-enter my password, then get a text code EVERY SINGLE TIME. Banking apps don’t even give you that much grief. It refuses to remember your credentials or offer a way to use a passkey. ### 3/5 — Works great *2026-08-16, version 26.7.0* This app works great, BUT….what is this “program fee” when checking out? Also, if the kids pay with cash for “extras”, it should show “paid with cash” so we as parents know. And it should show payments for the whole year instead of partial. ### 1/5 — unable to set account *2026-07-29, version 26.7.0* while trying to set a new account, the 2nd security question is not showing up. Because of this, I am unable to even enter the app. ### 1/5 — Worst app *2026-07-28, version 26.7.0* This is the worst app I have installed on my phone. Unfortunately I’m forced to utilize it in the school district. Customer service is non existent. The app crashes and loses payments then they reappear. Get notified of balances even when they are not low, etc… ### 1/5 — Old School, needs many update updates *2026-07-20, version 26.7.0* I know schools are paying an arm and a leg for this service and they refuse to do any updates. My children are middle school and high school aged and we have been using this since early elementary school. I can’t remember any updates it’s ever received. Where is the innovation? Why do I have to authenticate every time I login, even though I have selected the option to trust my device. The order history is impossible to find, yet it is very important to have in many scenarios. ### 1/5 — Horrible App! *2026-07-09, version 26.5.0* I wish my kids school would change. This app is the worst app I’ve ever used. Every time I try to log in I have to change the password, EVERY TIME! When I attempt to change it they never gives me a code. ### 1/5 — Worst app *2026-06-10, version 26.5.0* It didn’t even send my verification code to my email.. tried n number of times..this app Is horrible.. wondering how this app was built, tested by quality engineer.. I want to give zero star ### 1/5 — Glitches *2026-06-01, version 26.5.0* Does not work well - auto-replenish function does not work consistently. ### 1/5 — Painful *2026-05-28, version 26.4.0* It’s painful to use this app. Have to wait forever to get the OTP sent. Once you enter the OTP all you see is blank page. You have to use this app rarely when you actually need, but then you have to spend an hour to get in. ### 1/5 — Awful *2026-05-27, version 26.4.0* App is slow, buggy, difficult to load and freezes often. I don’t want to save full banking info. Then, it still doesn’t update and shows you have no payment methods. ### 1/5 — App is terrible *2026-05-18, version 26.4.0* The app will never open, it won’t send texts only email and that’s only when they get around to it!! Total trash!! ### 1/5 — Horrible *2026-05-14, version 26.4.0* This app is horrible! It freezes most of the time & always gives me error messages! Every time it sends me a code to verify my login! So annoying!! ### 1/5 — Help me! *2026-05-13, version 26.4.0* Why do I have to verify the account EVERYTIME I open it to add money! I’m so annoyed with this I’m ready to go back to bringing checks into the office! ### 1/5 — Review *2026-05-08, version 26.4.0* I hate everything about this app ### 1/5 — terrible platform *2026-04-30, version 26.4.0* This is a useless tool the provides 0 value to anyone when venmo and other things exist. ### 1/5 — Not user friendly *2026-04-29, version 26.4.0* I work in UI/UX and this app has one of the worst user experiences I have ever encountered. ### 3/5 — Login frustrating *2026-04-29, version 26.4.0* This app is easy to use to add money but I have to constantly re-enter my password, then get a text code EVERY SINGLE TIME. Banking apps don’t even give you that much grief. It refuses to remember your credentials or offer a way to use a passkey. ### 4/5 — Love it, but *2026-04-29, version 26.4.0* I love this app, but I have to have a code sent to me every time I have to access it. Sometimes I am very busy and just need to quickly login. I select remember my device, but it does nothing. I have to wait for a code. Very annoyed by this. ### 2/5 — Login *2026-04-28, version 26.4.0* EVERY time I log in to my account I press “remember device for future log ins” I’m forced to get a second code instead of just taking the password and it NEVER remembers my device. This isn’t a new concept guys. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is worthless *2026-08-24, version 26.7.0* Every time you go to use the app it makes you log in via the www instead so what’s the point in the app at all?! Now customer service AGAIN. Connect the app to this and that…why? What for?!?? We are trying to give them lunch money; why’s it so difficult. Save the $3 charge on worthless app and Send your kid with a check instead. ### 1/5 — Needs unlimited transfers *2026-08-24, version 26.7.0* If I have two kids I should be able to transfer $$ back and forth limitless ### 1/5 — Bad coding *2026-08-21, version 26.7.0* I am trying to sign up. For the website version, The verification code was never sent to my email. Checked the spam. Also, on the app to sign up, it asked me to pick security questions. Then, the page blanked out. Catch 22. Not able to make it work. Horrible coding. Someone got to fix those obvious errors ### 1/5 — Issue *2026-08-18, version 26.7.0* Currently my app is not in sync with the correct data that is on line. I have looked for an update and don’t see one. I have uninstalled and reinstalled the app and still not syncing ### 1/5 — So Buggy *2026-08-18, version 26.7.0* Great concept. Bad execution. The app is so buggy. ### 1/5 — Outrageously expensive *2026-08-14, version 26.7.0* Each time I recharge a kid‘s meal account - it cost me $3.75. Monthly reload make this a hidden cost $45/yr or $135 for three kids for this ‚free‘ app. This is outrageous. You get charged for the privilege to pay. I do not think so! ### 1/5 — slow loading *2026-08-14, version 26.7.0* takes forever to load ### 1/5 — Garbage *2026-08-12, version 26.7.0* App asks me to update my profile with security questions and gives no questions to select from. Also… nothing appears in app when it opens, just blank gray spaces. FIX IT! You make money from tax dollars! ### 1/5 — Can’t use app due to glitch *2026-08-11, version 26.7.0* It keeps asking me when I open the app to choose two security questions but the second question doesn’t prompt. This is a problem since my kid needs this for school next week! ### 1/5 — not able to use *2026-07-29, version 26.7.0* no option for selecting second security question ## Most praised reviews (10 highest-rated) ### 5/5 — Good appp *2026-07-26, version 26.7.0* I love it ### 5/5 — App *2025-11-01, version 15.2.1* App isn’t working keep uploading shown only blue screen and doesn’t open up ### 5/5 — Great customer service *2025-10-23, version 15.2.0* I was having trouble with the app, but it was user error. I called customer service. They walked me through it. I haven’t had a problem since thank you so much ### 5/5 — Can’t load funds-> sign out and back in *2023-08-23* I have tried two different ways to add funds to two different students but all I get is “sorry, please try again”. I live 3 hrs from these children so I can’t just send money with them in the morning. Ross with tech support had me sign out then sign back in and it worked. ### 5/5 — So Easy *2023-02-07, version 12.4.1* This is my first using this app since switching my child’s school. His last school was free lunch regardless of anything. I was worried I wouldn’t remember his lunch money or the process would confusing but this app is so easy to use and gives you a balance alert. I’m so excited that he can just go to school and not worry about having his lunch money. ### 5/5 — It is convenient, but I wish no $2.75 transaction fee *2023-02-06, version 12.4.1* Easy to manage. Easy to add money, if you don’t mind $2.75 fee. You can avoid it if you write check or give cash to your child . You can see what your child buys at cafeteria. ### 5/5 — Extremely Convenient! *2023-02-02, version 12.4.1* Makes paying for school meals super easy!! ### 5/5 — Love this app! *2023-02-01, version 12.4.1* I love this app! As a busy mom with 3 kids, the app reminds me to add money to my child’s account and I can simply add it with the click of a button!! ### 5/5 — Lunch Program *2023-01-27, version 12.4.1* I like this program as it makes it easy to add money to my child’s account. It is also helpful to receive the message when her account is getting low! ### 5/5 — Issues at first *2023-01-26* At the beginning of the school year there was some sort of glitch that took a few weeks and many phone calls between my school district, myself & the company to straighten out. It would not allow me to add my student. Once she was added, I’ve found the app wonderfully convenient. I love the notification when balance is getting low. Could do without the additional charge for using a credit card though. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*