# mScanner - Pro PDF Scan App — user reviews > 397 indexed App Store user reviews of mScanner by Madduck, rated 4.30/5 from 418 ratings. - Source: https://appshunter.io/ios/app/mscanner-pro-pdf-scan-app/id1439290223/reviews - App overview in markdown: https://appshunter.io/ios/app/mscanner-pro-pdf-scan-app/id1439290223.md - Rating breakdown: 5★ 311 · 4★ 36 · 3★ 3 · 2★ 6 · 1★ 62 ## What do users think of mScanner? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Convenient for scanning documents - ✨ Good quality scans - 💻 Useful for business and personal use **Cons** - 💰 Expensive subscription - 🔑 Misleading about being free - 🐛 App crashes frequently - 🚫 Unable to cancel subscription **Commonly reported bugs** - App won't open or function properly - Scanning issues and failed uploads **Most requested features** - Add free version or trial period - Improve subscription management ## Newest reviews (13 of 397) ### 2/5 — Not free *2022-12-15, version 5.0.5* Not free to export the pdf, very misleading ### 1/5 — DO NOT DOWNLOAD its a SCAM *2022-02-04* Today I just wanted to scan a document into my phone while working and I found this up. To my surprise when I press the continue button on the homepage after reading reviews that this app is free… I then was charged 97 a whole dollars out of my account immediately after pressing the continue button to get to the scanner part of the app. Being charged $97 without knowing I was being charged that amount of money should not be that easy I bet a lot of people have been scam this way and if the app is not making enough money and this is the only way that they can get money from people than obviously they’re not a good enough app. I understand that people need to make money but scamming it out of people is not a good way to do it especially if there’s an older Person downloading this app or a younger person and they don’t know what they’re doing and all of a sudden that money is gone I don’t really think that’s fair and I know that the person that generated this app is probably laughing at this comment because all they want is money but thankfully Apple was able to give me back my money so that’s salt thank goodness that I don’t need this app for further use and I just deleted it that Took 20 precious minutes out of my day and cut my work time down. Thank you so much PDF scanner for ruining my day. **Developer response:** Hello, we are sorry to see your review. There was a free trial period and you seem to have selected a yearly subscription. If you can reach us at support@madduck.co, we can assist you with the refund process. ### 1/5 — ماعندهم سالفه ترا *2021-12-15, version 4.7.3* خرطي ### 1/5 — Nicht kostenlos! *2021-11-11, version 4.7.2* Schreibt doch gleich, dass die App nicht kostenlos ist 😤!!! ### 1/5 — Terrible *2021-11-10, version 4.7.2* Purchased the one week trial and was charged the monthly $25 the very next day. ### 1/5 — C *2021-10-05* MAAAUVAISE 👎🏼👎🏼👎🏼👎🏼👎🏼 **Developer response:** Bonjour, nous sommes désolés de voir votre commentaire. Nous nous demandons pourquoi vous n'avez pas aimé notre application. Vous pouvez nous contacter à support@madduck.co. ### 1/5 — Cannot use after purchase *2021-09-05, version 4.7.1* After I made the payment, I still cannot use the App, it won’t let me pass the subscription screen, I also never got the trial option, I don’t recommend this App! ### 1/5 — 결제안하면 못쓰는 앱 *2021-08-05, version 4.7.0* 이럴거면 무료앱으로 왜 내냐 ### 1/5 — Not free as advertised *2021-05-21, version 4.5.2* Open the app and you are greeted by a request for a subscription. It’s fine if you want to charge, don’t say its free when it isn’t. ### 1/5 — не работает *2021-04-05* мак айр 2020 icor3. не открылось. нужно было отсканировать не вышло( **Developer response:** Здравствуйте, спасибо за обзор. Свяжитесь с нами по адресу helpcenter@mad-duck.atlassian.net. Мы хотели бы изучить эту проблему и помочь вам. ### 1/5 — This is fake app. *2021-03-21, version 4.5* Kindly refund me my money. This app is just fake nothing else. I need money my money back uninstalled and unsubscribed at the sane time but my money did not refunded yet. Kindly unsubscribe me and refund my money asap. ### 1/5 — سحبو مني ١٧ ريال اطالب ب استرجاعها *2021-02-20, version 4.4* اطالب ب استرجاع نقودي ### 1/5 — Really bad *2021-02-10, version 4.3.3* You need to pay for it monthly and I would not recommend this to any one. It is the worst!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Подходите мимо *2023-07-06* 650 в неделю это не дорого? Вы что там употребляете? **Developer response:** Спасибо, что поделились своим отзывом. Мы понимаем ваше беспокойство по поводу цен на наше приложение. Цена нашего приложения определяется на основе различных факторов. Хотя мы стремимся предложить справедливую и конкурентоспособную структуру ценообразования, мы понимаем, что доступность может быть субъективной и зависеть от индивидуальных обстоятельств. Мы постоянно оцениваем наши цены, чтобы убедиться, что они соответствуют рыночным стандартам и обеспечивают справедливый обмен на ценность, которую обеспечивает наше приложение. Мы ценим ваши отзывы, и они будут учтены при пересмотре нашей стратегии ценообразования в будущем. Если у вас есть какие-либо дополнительные вопросы или проблемы, пожалуйста, не стесняйтесь обращаться в нашу службу поддержки клиентов по адресу support@madduck.com. Мы здесь, чтобы помочь вам и предоставить любую дополнительную информацию, которая может вам понадобиться. ### 1/5 — pointless *2023-06-28, version 1.0* dont waste your time. only advantage is , no need to pay ### 1/5 — Does NOTHING *2023-04-04* Please do not waste your time on installing this app. This app doesn't do anything. It only makes app icon appear in menu bar and when we click that app icon it only gives two options "About" and "Quit" thats it. **Developer response:** Hello, sorry to see your review. Sorry for the late response. You can always contact us at support@madduck.co in case you need any assistance. ### 1/5 — Won't open - *2023-02-11, version 1.0* The App wouldn't open. Don't waste your time trying to download it. ### 1/5 — Worst app ever *2022-08-01, version 5.0.5* This app is the worst don’t bother ### 1/5 — Совет) *2022-07-14* Сначала попробуйте сохранить хотя бы один документ. Точнее отправить куда нибудь из приложения. Сделать этого не получится без оплаты 900р за неделю! Я как раз допустил ошибку. Сначала создал несколько многостраничных файлов, потратил на это 30 минут. Отправить без оплаты никуда не смог. Приложение никому не советую. Обычный отьем денег. На самом деле очень много бесплатных приложений есть для этих целей. **Developer response:** Здравствуйте, спасибо за ваш комментарий. Наше приложение предлагает бесплатный пробный период. Таким образом, он указан как бесплатный в AppStore. однако из-за наших затрат мы не можем сделать его полностью бесплатным. Если у вас есть какие-либо вопросы или проблемы, пожалуйста, не стесняйтесь обращаться к нам по адресу support@madduck.co. ### 1/5 — سحب مبلغ *2022-05-04, version 5.0.2* وانا ايضا تم سحب قيمة اشتراك وانا نزلت البرنامج للتجربة اول برنامج يصادفني ويسحب مني على طول ### 1/5 — $165.90All individual charges of $19.99 & $2.99 *2022-03-06, version 4.8.1* This app is a complete fraud . Look at subscription amounts. It’s designed to charge u these prices in sets or groups of charges. Back to back in a matter of 3 days each day til finally my bank said my card was compromised. Do not believe the “kind” reviews seemingly addressing issue. I wish I could show pics. Sending mesg will buy them time then go to unsupported encryption. Even after Apple reached out . Tinder Swindler App. I didn’t even subscribe. Not one fax worked scans kept deleting . No wonder my credit card wouldn’t work. But my bank card did. I did not send one fax and was charged even though I canceled subscription & uninstalled. I only selected free. It just would not send. Also I had to re upload 3 times each time it failed & I’d lose all 15 pages I had took images of. I hope they give me my money back. They haven’t and it’s been two days. I believe these reviews are FAKE. This app owner account too. It’s so easy to scam in 2022. Even after speaking with Apple via email nothing was returned. My bank and time had to do it and I was uploading full identities with social security cards, birth certificates to tax board. Still ended up at fed ex . Just go there. ### 1/5 — Won't Open *2022-02-18* The first time it opens, it ask if you want to use your email, or a hidden email from apple. I pressed the hidden button, but know all I get is a spinning ball, and I can't go back and change it in OS 12.1. Fix it, or give me my money back. Until that is fixed, I would recomend thi although it seems like a great app., but at this point, I couldn't give it a fair assesment! **Developer response:** Hello, sorry to see your review. In order to be able to troubleshoot and hence assist you, we will need more details from your side. Could you please reach us at support@madduck.co? ### 1/5 — 一直卡在界面不能进 *2022-02-08* ， **Developer response:** 您好，很遗憾得知您在使用我们的应用程序时遇到问题。 您可以通过 support@madduck.co 联系我们。 ## Most praised reviews (10 highest-rated) ### 5/5 — التطبيق ممتاز *2022-09-09, version 5.0.5* التطبق ممتاز وشكرا لكم بتوفيق لكن مدى الحياة افضل بنسبه للقيمة ### 5/5 — Must have *2022-02-07, version 4.7.4* So easy to use. ### 5/5 — 환불부탁드립니다 *2021-03-29, version 4.5* 방금 잘못 설치했습니다. ### 5/5 — Well-done! *2021-03-15, version 4.5* These guys did a good job. Kudos to the developers. ### 5/5 — Worth the money *2021-03-11, version 4.5* Great app, I love it. ### 5/5 — Exceeded my expectations *2021-02-25, version 4.4* It is scanning documents pretty fast. I enjoy using this app. Strongly recommend it. ### 5/5 — Good quality *2021-02-25, version 4.4* Initially I didn't want to pay for this app, but after trying it I didn't regret. ### 5/5 — Cancel *2021-01-27* Please cancel this subscription !!!!! I do not want it. I wouldn’t use it enough to pay each month but thank you I don’t work so I just wouldn’t need it. **Developer response:** Hello, sorry to hear that. We would like to help you, so please contact us at helpcenter@7mobile.atlassian.net. ### 5/5 — Functional *2021-01-21* It works perfectly fine. There have been no problems since downloading last week. Kudos to the developers. ### 5/5 — Smart *2021-01-21, version 4.3.3* This is a great thing. I have no words to appreciate this app and it works very fast and easy to use. The best scanning app ever. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*