# MSCU Mobile — user reviews > 21 indexed App Store user reviews of MSCU Mobile by Mutual Security Credit Union Inc, rated 4.81/5 from 1,732 ratings. - Source: https://appshunter.io/ios/app/mscu-mobile/id780813861/reviews - App overview in markdown: https://appshunter.io/ios/app/mscu-mobile/id780813861.md - Rating breakdown: 5★ 1,384 · 4★ 203 · 3★ 29 · 2★ 7 · 1★ 7 ## What do users think of MSCU Mobile? Overall sentiment: neutral **Pros** - 🚀 Easy to access accounts - 👍 Helpful and friendly staff - 👍 User-friendly app design - 👍 Excellent banking experience **Cons** - 🐛 Frequent app crashes - 🐛 Buggy functionality - 🔒 Security and privacy concerns - 🔍 Difficulty accessing account details **Commonly reported bugs** - Login screen issues - Inability to access rewards points - Bill pay not working **Most requested features** - Restore account transfer functionality - Improve mobile deposit process - Optimize app performance for older devices ## Newest reviews (1 of 21) ### 5/5 — Great app *2019-10-01, version 5.0.3* Love the new look and abilities of the app. I’m able to get to what I need much faster and the design is great. Great upgrade!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Why bother calling *2025-10-02, version 5.6.2* Called gave all my personal details because i wanted either the acct number or what my username. Neither could be supplied. So what are you able to help me with then? Hope i dont get identity stolen ### 1/5 — Keeps crashing *2023-08-22, version 5.3.0* App doesn’t work. It crashes everytime I try to login. ### 1/5 — Bill pay does not work *2020-09-19, version 5.0.12* Bill pay does not work. ### 1/5 — No good on iPad, bill pay doesn’t work. *2019-10-13, version 5.0.3* Please fix bill pay on the iPad version. The app is useless if bill pay isn’t available. ### 1/5 — No login *2019-09-24, version 4.5.6* App doesn’t work. Can’t get past login. ### 1/5 — Latest update breaks mobile deposit *2018-01-15, version 4.5.1* Photos do not process properly. “Unable to deposit at this time.’ Happy to update review when this issue is fixed. ### 2/5 — Buggy *2025-03-01, version 5.6.2* I get error messages so often when trying I use basic functions. I can’t access my rewards points is the most recent one. Their website is like this too :/ ### 2/5 — I hate this app *2024-06-14, version 5.3.0* I really dislike logging into this app. It tells me to click on this box to verify that I’m a human every since time I try to get into the app. Then it doesn’t work. I have it click on the box 10+ times and still can’t get to the login screen. I then give up and try again later. It’s so frustrating. ### 2/5 — Unable to use effectively on Apple products *2019-04-25, version 4.5.6* Can’t seem to get to Bill Pay area when on Apple Devices - cookie blocking needs to be turned off , over and over again ### 2/5 — Needs update *2017-10-08, version 3.0.5* Cannot get it to work correctly with IOS9. Still not working with IOS 11 ## Most praised reviews (10 highest-rated) ### 5/5 — Love the app *2025-12-19, version 5.6.2* It’s nice to be able to access my account from anywhere as long as the wifi is safe. ### 5/5 — I enjoy visiting the Norwalk branch *2024-01-10, version 5.3.0* I really enjoy visiting the Norwalk branch, the employees are always helpful and friendly ### 5/5 — Excellent App / Banking with MSCU *2023-05-15, version 5.3.0* I’ve been backing with MSCU since 1988. Extraordinary Bank. The team members are professional and so accommodating. Very helpful. I get all my banking needs here. Tom Flynn, the branch manager has been a wonderful commodity to the bank, over the years. Keisha I’ve been working with for many many years. I can always be rest assured by these two, anything I have to send in (as they are in Connecticut and I live out of state) can be handled professionally & accordingly in a timely manner. Over the years they’ve become more like family than just an unknown representative. Anyone looking for a 1st class credit Union, don’t look any further. Thank you MSCU! ### 5/5 — Love the app BUT *2023-04-16* While I love the app to check my accounts, I cannot use it for transfers within accounts. Why this has happened is beyond me. I used to transfer but now it doesn’t work. ### 5/5 — User Friendly *2021-06-24, version 5.0.17* AA ### 5/5 — Review *2021-02-16, version 5.0.16* Easy to navigate the site now ### 5/5 — Great app makes banking easy with MSCU! *2020-03-03, version 5.0.7* Great app makes banking easy with MSCU! ### 5/5 — MSCU is a great place to do your banking. *2020-01-16, version 5.0.7* The staff and especially the manager Lily in Stratford are fantastic. Friendly and alway smiling. I don’t go in often because their App is so easy to use, but when I do I am always greeted either by name or with a cheerful smile and hello. Their products offered are so much better then the bank I was using. If you’re considering making a switch to MSCU I would advise it. ### 5/5 — Good app *2019-11-16, version 5.0.3* Sometimes slow on account updates. ### 5/5 — New site *2019-11-05, version 5.0.3* This is the best app for MSCU. Very easy to navigate. Easy format! Other site was not very user friendly. Keep up the great work!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*