# MSD Bill Pay

> Mobile application for convenient sewer bill payment and account summary viewing. (iPhone/iPad app by Vertex Business Services LLC.)

- Source: https://appshunter.io/ios/app/msd-bill-pay/id1022011953 (this page in markdown: same URL + `.md`)
- Developer: [Vertex Business Services LLC](https://appshunter.io/developer/907514427)
- Category: Utilities
- Price: Free
- Rating: 1.20/5 from 193 App Store ratings · 90 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 12 MB
- Languages: American English
- Released: 2015-09-08
- Data updated: 2026-08-13
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/msd-bill-pay/id1022011953/reviews.md

## What is MSD Bill Pay?

Download the free MSD Sewer Bill payment app. Pay your bill or view your account summary at your convenience. 
Use the MSD Sewer Bill payment app to access your billing accounts linked to your MSD profile. Sign up for a new profile at the STL MSD website. All customers with a MSD sewer account are welcome to use the mobile application.

## Key features

- Pay sewer bills
- View account summary
- Access billing accounts
- Manage MSD profile

## What do users think of MSD Bill Pay?

Overall sentiment: negative

**Pros**

- ✅ Ability to view current bill
- ✅ Simple login functionality
- ✅ Access to bill history and payment history

**Cons**

- 🐛 Payment functionality completely broken
- 🐛 App freezes and becomes unresponsive
- 🐛 Buttons and links don't respond to clicks
- 🐛 Blank/white screen when attempting payments
- 🐛 Pop-up blocker error messages that can't be resolved
- 🐛 Login credentials not saved or recognized
- 🐛 Password reset functionality broken
- 🐛 Autofill not supported
- 🐛 App crashes frequently
- ❌ No actual bill payment capability despite app name
- ❌ Outdated user interface (last updated years ago)
- ❌ Poor website integration and equally broken website
- ❌ Redirects to third-party payment service (DOXO) with excessive fees
- ❌ No autopay functionality
- ❌ No push notifications for new bills
- ❌ Inconsistent bill amounts displayed
- ❌ Unresponsive customer support
- ❌ No password manager support
- ❌ Hybrid browser-based app with poor performance

**Commonly reported bugs**

- Payment gateway button non-functional or leads to blank screen
- Pop-up blocker error persists even after disabling
- App fails to save login information between sessions
- Password fields not recognized by system keychain
- Account selection dropdown doesn't proceed to next step
- Payment portal locks up or freezes
- Buttons unresponsive to user input
- App crashes after login attempt
- Recurring payment settings don't persist
- Login fails with 'invalid' message despite correct credentials
- App incompatible with iPad and iPhone
- Password reset button doesn't function
- Account number payment link broken
- App pages fail to load completely
- One-time payment gateway message appears but no action possible

**Most requested features**

- Complete app redesign and modernization
- Functional bill payment system
- Autopay/recurring payment setup
- Push notifications for new bills
- Password manager and autofill support
- Direct credit card integration
- Improved error messages and user feedback
- Mobile-optimized payment gateway
- Account number login option
- Proper data persistence for user information
- Regular app updates and maintenance

## Recent user reviews (10 of 90)

All indexed reviews: https://appshunter.io/ios/app/msd-bill-pay/id1022011953/reviews.md

### 1/5 — Don’t Even Try

*2026-03-05, version 1.2.0*

Someone incompetent released this app. It says I need to turn off my pop-up blocker. I assume in Safari. When I do it still tells me to turn it off. Deleting the app and reinstalling it doesn’t work either.

### 1/5 — Msd app

*2026-02-05, version 1.1.1*

This app will s impossible to use

### 1/5 — Absolute garbage

*2026-02-03, version 1.1.1*

This app is worthless. It is infuriating. It is shameful that government entity has such a trash app. Can’t log in. Can’t pay bill. How bout you fix this app before you raise my rates again.

### 1/5 — Doesn’t work app

*2026-02-01, version 1.1.1*

Unable to pay bill as “disable pop-up blocker” which is not available on iPhone 13 for this app in settings.

### 1/5 — Awful App

*2026-01-31, version 1.1.1*

Tried to update credit card on my app. It won’t let me. Called for help at their office workers there are useless. This app needs totally revamped. I got flustered after spending hours on phone with them. I told them to send me a paper bill in mail.

### 1/5 — App

*2026-01-20, version 1.1.1*

Terrible App. Doesn’t work nor able to access the site !   WHY?!!

### 1/5 — Garbage

*2025-12-15, version 1.1.1*

The app name has bill pay in it but you can’t actually pay your bill because it’s broken. I can’t use the safari browser to pay either, have to use a computer with web browser to pay my bills.

### 1/5 — Horrible App

*2025-12-06, version 1.1.1*

This is the worst app ever as far as being able to pay my bill and access my account. It directs one to a third party company (DOXO)which charges a ridiculous fee.

### 1/5 — Hasn’t worked in months.

*2025-11-12, version 1.1.0*

This is my first app review EVER. That’s how bad this has gotten. I keep checking for an update, because this app has never been fancy but it has gotten the job done with very limited information accessible through the app for years… but this year. It never saves my login information and won’t let me pay my bills in the app anymore. It takes me to another screen that seems excited about 1 time bill pay “access the gateway one time bill pay and more!!” but that’s as far as it goes haha maybe they don’t want my money?

### 1/5 — Unusable

*2025-11-05, version 1.1.0*

All the money MSD is making off St. Louis residents, they should be able to have an app the works.

## Frequently asked questions about MSD Bill Pay

### What does the MSD Bill Pay app do?

The MSD Bill Pay app allows you to conveniently pay your sewer bills and view a summary of your account. It provides easy access to your billing information linked to your MSD profile.

### Is the MSD Bill Pay app free to use?

Yes, the MSD Bill Pay app is completely free to download and use. There are no charges associated with using the application for bill payments or account viewing.

### Who can use the MSD Bill Pay app?

All customers who have a MSD sewer account are welcome to use the mobile application. You will need to sign up for a new profile on the STL MSD website if you do not already have one.

### How do I sign up for an account?

To use the app, you need to sign up for a new profile at the STL MSD website. Once your profile is created, you can link your billing accounts to the mobile application.

## Version history (last 5 releases)

### 1.2.0 — 2026-02-17

Fixed the non-authenticated payment link
Fixed the non-authenticated social media links

### 1.1.1 — 2025-12-04

Displays a message on the access screen that advises the customer to turn off their pop-up blocker.

### 1.1.0 — 2019-11-13

Updated app to support newer mobile devices.

### 1.0.3 — 2017-03-27

Bug Fixes

### 1.0.2 — 2017-03-02

Bug fixes

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## More apps by Vertex Business Services LLC

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All apps by Vertex Business Services LLC: https://appshunter.io/developer/907514427

## Related topics

[metropolitan sewer district](https://appshunter.io/ios/topics/metropolitan-sewer-district)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*