# MSD Bill Pay — user reviews > 90 indexed App Store user reviews of MSD Bill Pay by Vertex Business Services LLC, rated 1.20/5 from 193 ratings. - Source: https://appshunter.io/ios/app/msd-bill-pay/id1022011953/reviews - App overview in markdown: https://appshunter.io/ios/app/msd-bill-pay/id1022011953.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 0 · 2★ 6 · 1★ 180 ## What do users think of MSD Bill Pay? Overall sentiment: negative **Pros** - ✅ Ability to view current bill - ✅ Simple login functionality - ✅ Access to bill history and payment history **Cons** - 🐛 Payment functionality completely broken - 🐛 App freezes and becomes unresponsive - 🐛 Buttons and links don't respond to clicks - 🐛 Blank/white screen when attempting payments - 🐛 Pop-up blocker error messages that can't be resolved - 🐛 Login credentials not saved or recognized - 🐛 Password reset functionality broken - 🐛 Autofill not supported - 🐛 App crashes frequently - ❌ No actual bill payment capability despite app name - ❌ Outdated user interface (last updated years ago) - ❌ Poor website integration and equally broken website - ❌ Redirects to third-party payment service (DOXO) with excessive fees - ❌ No autopay functionality - ❌ No push notifications for new bills - ❌ Inconsistent bill amounts displayed - ❌ Unresponsive customer support - ❌ No password manager support - ❌ Hybrid browser-based app with poor performance **Commonly reported bugs** - Payment gateway button non-functional or leads to blank screen - Pop-up blocker error persists even after disabling - App fails to save login information between sessions - Password fields not recognized by system keychain - Account selection dropdown doesn't proceed to next step - Payment portal locks up or freezes - Buttons unresponsive to user input - App crashes after login attempt - Recurring payment settings don't persist - Login fails with 'invalid' message despite correct credentials - App incompatible with iPad and iPhone - Password reset button doesn't function - Account number payment link broken - App pages fail to load completely - One-time payment gateway message appears but no action possible **Most requested features** - Complete app redesign and modernization - Functional bill payment system - Autopay/recurring payment setup - Push notifications for new bills - Password manager and autofill support - Direct credit card integration - Improved error messages and user feedback - Mobile-optimized payment gateway - Account number login option - Proper data persistence for user information - Regular app updates and maintenance ## Newest reviews (20 of 90) ### 1/5 — Must not want payment *2025-10-31, version 1.1.0* It says you can make online payments here but no matter what you do it just freezes and won’t let you make a payment. I guess you don’t really want to get paid. ### 1/5 — Won’t allow to pay bill *2025-10-31, version 1.1.0* Awful app, it doesn’t work with my iPad or iPhone. When I try to pay and go to the pay portal it just locks up. Their website isn’t any better. MSD needs to put some serious investment in updating their web services for 2025 and the future. ### 1/5 — App Doesn’t Work *2025-10-28, version 1.1.0* I can’t do anything beside log in and view my bill. There’s no payment gateway button- I’ve always had to pay by phone. ### 1/5 — This is the worst app I have ever used *2025-10-07, version 1.1.0* Good luck paying your bill! ### 1/5 — Literally doesn’t work *2025-10-05, version 1.1.0* For over a year, I’ve held out and tapped “make a payment” hoping that the bug will get fixed. Instead it does nothing, and I have to use the website anyway. Not sure why the app still exists. ### 1/5 — Useless *2025-09-27, version 1.1.0* I hope someone’s nephew wrote this app during their summer internship, because I’d be embarrassed to develop such a broken app. It’s been unusable for over a year. ### 1/5 — Can’t Pay Bill *2025-09-24, version 1.1.0* Horrible App I Haven’t Been Able To Pay My Bill In Months On The App. Better Off Using Safari ### 1/5 — Impossible to use *2025-09-09, version 1.1.0* Bill pay button doesn’t work. Other option are spotty at best, unable to pay bill through app and unable to sign in via account number. ### 1/5 — Non functioning *2025-08-19, version 1.1.0* The app doesn’t work at all. I’d used it for several years and then it stopped working. Now if you try to access your account it just tries to load and then gives up. ### 1/5 — Wow just wow *2025-07-29, version 1.1.0* Is this app meant to do anything? ### 1/5 — Does not work *2025-07-18, version 1.1.0* The app does not let me login or make a payment. I keep waiting for an update but it’s been like 2 years now ### 1/5 — The worst *2025-06-21, version 1.1.0* In my top 3 worst app on the Internet, not even close. If you don’t want to be paid just say so. Payment app doesn’t work. Why even have an app? ### 1/5 — Horrible App *2025-06-13, version 1.1.0* Not sure how a professional organization can even present this as their official app. It’s horrible on all levels. ### 1/5 — Terrible *2025-06-06, version 1.1.0* This has got to be one of the worst apps…it simply doesn’t work & nobody seems to care. ### 1/5 — Terrible, total waste of time *2025-06-05, version 1.1.0* Need to add a negative 5 stars. Did not work at all. MSD you need to do better. Total waste of time! ### 1/5 — Do you want your money or not? *2025-06-02, version 1.1.0* Neither the app nor the website will allow me to pay my bill anymore. The only way to pay the bill at this point is to call on the phone so should this 1980s technology ever die you’re not gonna get your money. Or we could revert to 1960s technology and send in a check. Ridiculous. ### 1/5 — worst *2025-06-01, version 1.1.0* worst app and website I have ever used, they either don't care or like charging late fees ### 1/5 — Horrible App *2025-05-24, version 1.1.0* MSD has enough money to get a better APP. This is ridiculous! I know you CAN do better than this for customers. All customers must demand better to make change. ### 1/5 — What’s the point? *2025-05-24, version 1.1.0* There’s no point of using this app. Evidently there’s no support to allow the user to do literally anything but sign in. ### 1/5 — Useless *2025-05-15, version 1.1.0* This app is a buggy mess that barely works and seems predatory at best. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t Even Try *2026-03-05, version 1.2.0* Someone incompetent released this app. It says I need to turn off my pop-up blocker. I assume in Safari. When I do it still tells me to turn it off. Deleting the app and reinstalling it doesn’t work either. ### 1/5 — Msd app *2026-02-05, version 1.1.1* This app will s impossible to use ### 1/5 — Absolute garbage *2026-02-03, version 1.1.1* This app is worthless. It is infuriating. It is shameful that government entity has such a trash app. Can’t log in. Can’t pay bill. How bout you fix this app before you raise my rates again. ### 1/5 — Doesn’t work app *2026-02-01, version 1.1.1* Unable to pay bill as “disable pop-up blocker” which is not available on iPhone 13 for this app in settings. ### 1/5 — Awful App *2026-01-31, version 1.1.1* Tried to update credit card on my app. It won’t let me. Called for help at their office workers there are useless. This app needs totally revamped. I got flustered after spending hours on phone with them. I told them to send me a paper bill in mail. ### 1/5 — App *2026-01-20, version 1.1.1* Terrible App. Doesn’t work nor able to access the site ! WHY?!! ### 1/5 — Garbage *2025-12-15, version 1.1.1* The app name has bill pay in it but you can’t actually pay your bill because it’s broken. I can’t use the safari browser to pay either, have to use a computer with web browser to pay my bills. ### 1/5 — Horrible App *2025-12-06, version 1.1.1* This is the worst app ever as far as being able to pay my bill and access my account. It directs one to a third party company (DOXO)which charges a ridiculous fee. ### 1/5 — Hasn’t worked in months. *2025-11-12, version 1.1.0* This is my first app review EVER. That’s how bad this has gotten. I keep checking for an update, because this app has never been fancy but it has gotten the job done with very limited information accessible through the app for years… but this year. It never saves my login information and won’t let me pay my bills in the app anymore. It takes me to another screen that seems excited about 1 time bill pay “access the gateway one time bill pay and more!!” but that’s as far as it goes haha maybe they don’t want my money? ### 1/5 — Unusable *2025-11-05, version 1.1.0* All the money MSD is making off St. Louis residents, they should be able to have an app the works. ## Most praised reviews (5 highest-rated) ### 5/5 — Thanks *2018-10-19, version 1.0.3* So convenient to use! ### 5/5 — Awesome! *2015-09-08, version 1.0.1* Thank you the easy to use app! ### 2/5 — Doesn’t allow payments *2024-07-27* The app gives an error message when I try to make a payment saying “access the payment gateway to perform one time payments and more.” I can only see my bill and Bill, history and payment history using the app. ### 2/5 — Cutting edge in 2008 *2021-01-28* The year was 2008, and this was the greatest utility app to date. Fast forward a decade and the UI is ancient, there isn’t password support, a custom WebKit implementation, and no credit card integration. Basically a glorified web browser masquerading as an app. ### 2/5 — Functional, mostly *2019-11-03* Let’s you sign in and pay your bill. Or pay without signing in. Unfortunately no option to get notifications for new bill or do autopay. It’s also a poorly built hybrid browser based app but it works well enough to accomplish the essentials. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*